Three counterintuitive practices of wise leaders

There are three practices of wise leaders that are not instinctual to most leaders but which if practiced build incredibly strong and loyal teams.

First is the practice of holding staff with an open hand. When we hold on to staff and make it difficult for them to move on or to explore other opportunities we breed resentment. On the other hand if we always tell them that we want the absolute best for them whether with our team or on another you breed loyalty. Those who are willing to let go find that people actually stay longer!

Second is the practice of encouraging people to speak their minds even when it disagrees with your ideas. The ability of others to engage in robust dialogue where any issue can be put on the table with the exception of personal attacks or hidden agendas actually brings the best thoughts to the table. Leaders must get over their own insecurities to encourage robust dialogue but when they do they get the best from their people. Letting others speak their minds even when it contradicts our ideas is powerful, and counterintuitive.

Third is the practice of empowering staff to accomplish their jobs in their own way (not the way we would do it) within specified boundaries. Empowerment means letting go and unleashing others to use their creativity and gifts in their way. It is hard for leaders to let go but when they do they get the best out of their staff - if they have chosen staff wisely. Micromanagement breeds resentment while empowerment breeds great loyalty.

If you lead, examine your own practices and ask if there is a counterintuitive behavior that will actually help you lead better.

When loyalty becomes a threat to an organization

We all want loyal staff, particularly to the mission of the organization we lead or are a part of. However, that very important element can become a problem when leaders choose staff members primarily on the basis of loyalty to them.

Recently I had a first-hand glimpse into an organization that does great work. But there was one key staff member who caused me puzzlement. He had poor interpersonal skills, did not empower others below him, made snap decisions, and created major consternation for about half of the staff who served at his direction. Don't get me wrong, he was a great individual but was in a spot that everyone seemed to know was not designed for him.

As I asked around about this individual and a few others the consistent answer I received was this: The leader of the organization values personal loyalty above all other qualities. And by this they meant loyalty first to him. Thus he would choose leaders based on their personal connection with him regardless of that individuals qualifications for their role. In doing so, he inadvertently disempowered those who had to work for these loyal but miscast staff members.

That loyalty also fostered a "yes person" culture as these staffers tended to not challenge the thoughts of the leader as loyalty to them was taken as agreement. Thus the concept of robust dialogue was not fostered at the top of the organization and subsequently throughout the organization.

What fascinated me was that this was a healthy organization overall, and the challenges it had internally almost always went back to one of these leaders who was chosen for their loyalty. Not because they were not good people but because they were in the wrong spot for their gifts and had been chosen for the wrong reasons - loyalty to the leader regardless of their qualifications for the role.

Competence for one's role needs to come first, along with loyalty to the mission and respect for leadership. But when personal loyalty or a long-term relationship with the senior leader is the primary qualification for leadership in the organization, this loyalty factor becomes a threat to the organization as a whole.

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Enjoying the Feast

This caught my attention. A friend who lives in the Middle East kept telling me about the feast they were attending, almost weekly. Finally I asked what the feast was about and the answer surprised and encouraged me.

The feast was not about food. Well it was and it wasn't. It was a time when the faithful got together and prayed. Yes, it was a prayer meeting but instead of calling it a prayer meeting, it is called a feast because it is the best food any of us could partake of, enjoying the presence of the living God.

What would it be like if we thought of our weekly prayer meeting as a feast with the living God rather than a chore to be endured? To enjoy the presence of Jesus is better than any other food we could choose. And to recognize it for what it is!

How long has it been since you have been to a feast? And to my Catholic brothers and sisters, this is from the Love of Jesus (LOJ) movement. I want to enjoy such a feast weekly. 

TJ Addington (Addington Consulting) has a passion to help individuals and organizations maximize their impact and go to the next level of effectiveness. He can be reached at tjaddington@gmail.com.

"Creating cultures of organizational excellence."