We make a major mistake in the church when we simply assume that loud dissenting voices reflect the will of the congregation. Often they don't. In fact, in many cases, they reflect the voices of themselves and a few friend but not the congregation at large. It may seem like they do because of the noise but be very careful in your assumptions. Often it is just noise.
I have worked in a significant number of situations where churches were in crisis. That crisis was sometimes caused by the pastor or congregants. What I have learned is that what is presented at the outset is often not what I discover upon due diligence. And that the analysis given to me by strong figures in the church (pastor or lay) is often not representative of the church at large.
I am not discounting the perspective of those loud voices. Often, their perspective makes sense even when it does not reflect the will of the majority. What I am saying is that one needs to be careful not to make assumptions as to the legitimacy of the claims until one has done due diligence and can substantiate claims one way or another. That is why I think "grey" in conflictual situations until I have run my process. Grey thinking means that I am listening and observing without drawing concrete solutions until I have all the facts, not some of the facts.
One needs to listen carefully to both loud and quiet voices in any conflict situation. Often the quite voices are more prescient and accurate that the loud voices who get the most attention. What it appears on the surface is not always what is true in the end.
All of T.J. Addington's books including his latest, Deep Influence, are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.
Showing posts with label church conflict. Show all posts
Showing posts with label church conflict. Show all posts
Wednesday, January 14, 2015
Thursday, January 8, 2015
Church conflict and the need for the Holy Spirit to overshadow our own agendas.
I am working with a church in deep conflict. I have a lot of experience in such issues and have come to the conclusion that we can diagnose the problem, understand how we got here and chart a path forward but it is all worthless unless the Holy Spirit shows up and bring an end to our agendas, spiritual pride and calls us to the unity that He represents.
The first verses in Ephesians 4 says it all: As a prisoner for the Lord, then, I urge you to live a life worthy of the calling you have received. Be completely humble and gentle, be patient, bearing with one another in love. Make every effort to keep the unity of the Spirit through the bond of peace. There is one body and one Spirit, just as you were called to one hope when you were called; one Lord, one faith, one baptism, one God and and Father of all, who is over all and through all and in all.
Seven times we see the word "one." Yet in order for oneness to reign there needs to be humility, gentleness, patience, forbearance and love. Without that there is no one. Yet that is the calling we received.
All too often it is our pride (instead of humility), harshness (instead of gentleness), impatience (instead of patience), lack of forbearance (instead of understanding) and hatred (instead of love) that fuels disunity rather than unity. Unity is only possible when we live together in humility, gentleness, patience, forbearance and love. Yet that is the calling we have received according to Paul. When we live contrary to those characteristics we are not living out the calling of Jesus.
Church conflict makes me very sad. We want winners and losers when Jesus wants the One Spirit to reign over all of us. Every time we divide we declare that there is not one Lord (before whose cross we all knees), there is not one Spirit (who inhabits each of us) and there is not one God who ultimately reigns over us. We can divide but the Spirit unites. We can get our own way but it is at the expense of the plan of God. We can fight when the Lord brings peace.
Ultimately in church conflict, it is only the Spirit of God that can overcome our own agendas. I speak this Sunday to a very divided congregation. I cannot solve their problems. I can only point them toward the ONE who can. And it is in Unity that there will be peace. But for that to happen every knee must bow before the one Savior of all, Jesus Christ.
All of T.J. Addington's books are available from the author for the lowest prices and a $2.00 discount on orders of ten or more.
The first verses in Ephesians 4 says it all: As a prisoner for the Lord, then, I urge you to live a life worthy of the calling you have received. Be completely humble and gentle, be patient, bearing with one another in love. Make every effort to keep the unity of the Spirit through the bond of peace. There is one body and one Spirit, just as you were called to one hope when you were called; one Lord, one faith, one baptism, one God and and Father of all, who is over all and through all and in all.
Seven times we see the word "one." Yet in order for oneness to reign there needs to be humility, gentleness, patience, forbearance and love. Without that there is no one. Yet that is the calling we received.
All too often it is our pride (instead of humility), harshness (instead of gentleness), impatience (instead of patience), lack of forbearance (instead of understanding) and hatred (instead of love) that fuels disunity rather than unity. Unity is only possible when we live together in humility, gentleness, patience, forbearance and love. Yet that is the calling we have received according to Paul. When we live contrary to those characteristics we are not living out the calling of Jesus.
Church conflict makes me very sad. We want winners and losers when Jesus wants the One Spirit to reign over all of us. Every time we divide we declare that there is not one Lord (before whose cross we all knees), there is not one Spirit (who inhabits each of us) and there is not one God who ultimately reigns over us. We can divide but the Spirit unites. We can get our own way but it is at the expense of the plan of God. We can fight when the Lord brings peace.
Ultimately in church conflict, it is only the Spirit of God that can overcome our own agendas. I speak this Sunday to a very divided congregation. I cannot solve their problems. I can only point them toward the ONE who can. And it is in Unity that there will be peace. But for that to happen every knee must bow before the one Savior of all, Jesus Christ.
All of T.J. Addington's books are available from the author for the lowest prices and a $2.00 discount on orders of ten or more.
Friday, January 2, 2015
Neighbors from Hell
Yes, that was the title of the 20/20 episode I watched tonight. It was amazing to see the petty battles and lengths people can go to in their conflict over seemingly insignificant things. And that people who live in close proximity to one another cannot simply get along. It was funny, sad and crazy all at once.
It caused me to think about some of the conflicts in the local church where the Holy Spirit is actually present but where the same petty conflicts easily become full blown battles. Sadly, many of the behaviors, assumptions about one another and tactics are not much different from the "Neighbors from Hell." Except that we are really called to be "Neighbors headed to Heaven" where we will spend eternity together.
In the 20/20 episode it was clear that battles among neighbors were all consuming - energy wise and emotionally. Fences were built, cameras installed to watch the actions of the others and all kinds of nasty things done and said to one another.
Such is true in conflict in the local church as well and as such it is often literally from hell because the Evil One is greatly satisfied when we are fighting one another rather than focused on taking territory for Jesus. The irony in the local church is that our "neighbors from hell" are going to be our "brothers and sister in heaven" one day. Does it not make sense that we would practice on earth what will be true in heaven? - especially as we pray "Thy will be done on earth as it is in heaven." Something to think about.
The saddest thing about the episodes? It was so unnecessary. And so is most conflict in the local church. It robs us of our ability to accomplish what God has called us to do, it diminishes the reputation of Jesus and it is life taking rather than life giving (John 10:10). There are certainly things worth fighting for. Most church conflict does not fit that category. It is a distraction of the evil one from the mission of Jesus for the church.
All of T.J. Addington's books are available from the author for the lowest prices and a $2.00 discount on orders of ten or more.
It caused me to think about some of the conflicts in the local church where the Holy Spirit is actually present but where the same petty conflicts easily become full blown battles. Sadly, many of the behaviors, assumptions about one another and tactics are not much different from the "Neighbors from Hell." Except that we are really called to be "Neighbors headed to Heaven" where we will spend eternity together.
In the 20/20 episode it was clear that battles among neighbors were all consuming - energy wise and emotionally. Fences were built, cameras installed to watch the actions of the others and all kinds of nasty things done and said to one another.
Such is true in conflict in the local church as well and as such it is often literally from hell because the Evil One is greatly satisfied when we are fighting one another rather than focused on taking territory for Jesus. The irony in the local church is that our "neighbors from hell" are going to be our "brothers and sister in heaven" one day. Does it not make sense that we would practice on earth what will be true in heaven? - especially as we pray "Thy will be done on earth as it is in heaven." Something to think about.
The saddest thing about the episodes? It was so unnecessary. And so is most conflict in the local church. It robs us of our ability to accomplish what God has called us to do, it diminishes the reputation of Jesus and it is life taking rather than life giving (John 10:10). There are certainly things worth fighting for. Most church conflict does not fit that category. It is a distraction of the evil one from the mission of Jesus for the church.
All of T.J. Addington's books are available from the author for the lowest prices and a $2.00 discount on orders of ten or more.
Thursday, January 1, 2015
Nine ways that pastors create conflict in the church
Senior leaders are fully capable of creating unnecessary conflict in their churches. There is enough opportunity for conflict in the church without pastors contributing to it. Here are some ways that pastors contribute to conflict and therefor ways we can avoid doing so.
One: Being defensive with staff and boards. Defensiveness shuts down discussion which inevitably creates conflict as real issues cannot be openly discussed and resolved. When pastors are insecure and therefore not open to robust dialogue, conflict becomes inevitable. The more open we are the less opportunity there is for conflict to germinate.
Two: Making unilateral decisions without the input of stakeholders. Nobody likes surprises - not boards, not staff or congregations.When pastors do not engage stakeholders, whoever they are, they create the seeds of conflict. Key decisions need to be processed with those who are impacted.
Three: Being inflexible. We may be clear where we want to go but flexibility is usually necessary in order to get there. Often we cannot get everything we desire to get at once. Wise leaders are flexible in how they get to where they are going so that those we lead will actually go with us.
Four: Not running process. This is related to the above. All change requires a process in order to help those we lead go with us. When leaders make decisions that surprise stakeholders and do not run adequate process to explain their rationale for change, conflict inevitably occurs. Often we are too impatient to go where we want to go rather than take the time to run process and it results in conflict.
Five: Not being clear on where we are going and how we are going to get there. Ambiguity over direction and strategy creates insecurity and questions among those we lead. Clarity over both are critical to a healthy congregation. Often when these are absent dysfunction is the result.
Six: Marginalizing those who disagree with us. This is always a sign of poor EQ and insecurity but it is not uncommon among senior pastors. We too often equate loyalty with agreeing with us and when someone disagrees there is a tendency to see them as bad or disloyal or even "agents of the evil one." Disagreement is not bad but our response to it can be. When we marginalize those who disagree with us we naturally create conflict because we now have those who are "in" and those who are "out."
Seven: Using the pulpit to take shots at our detractors. All pastors have detractors - it is the nature of the job. But when we start using the pulpit (which is a powerful platform) we naturally create an us and them mentality. The pulpit is for the untainted truth of God from Scripture, not a platform for us to take shots at our detractors. They deserve our love and maybe our candid thoughts but not from the pulpit.
Eight: Dividing the board from the staff. I call this "leadership default." Pastors never play their board against their staff for it inevitably creates an "us/them" mentality and creates distrust between two groups which must work in coordination with one another. The senior team the pastor is on is always his board and it is his responsibility to create partnership rather than tension between his staff and his board.
Nine: Using the church for one's own agenda rather than for a corporate agenda that is agreed to by staff and board. Churches can be a platform for our personal agendas in leadership or they can be a platform for God's agenda which is agreed to by leadership, staff and ultimately the congregation. When we use it for our own agenda without the agreement of others who make up our leadership team and the congregation as a whole (remember the priesthood of believers) we will inevitably create conflict.
As leaders, we often are critical of those who create conflict in the local church. We need to remember that we can do the same - and often do if we are not careful.
One: Being defensive with staff and boards. Defensiveness shuts down discussion which inevitably creates conflict as real issues cannot be openly discussed and resolved. When pastors are insecure and therefore not open to robust dialogue, conflict becomes inevitable. The more open we are the less opportunity there is for conflict to germinate.
Two: Making unilateral decisions without the input of stakeholders. Nobody likes surprises - not boards, not staff or congregations.When pastors do not engage stakeholders, whoever they are, they create the seeds of conflict. Key decisions need to be processed with those who are impacted.
Three: Being inflexible. We may be clear where we want to go but flexibility is usually necessary in order to get there. Often we cannot get everything we desire to get at once. Wise leaders are flexible in how they get to where they are going so that those we lead will actually go with us.
Four: Not running process. This is related to the above. All change requires a process in order to help those we lead go with us. When leaders make decisions that surprise stakeholders and do not run adequate process to explain their rationale for change, conflict inevitably occurs. Often we are too impatient to go where we want to go rather than take the time to run process and it results in conflict.
Five: Not being clear on where we are going and how we are going to get there. Ambiguity over direction and strategy creates insecurity and questions among those we lead. Clarity over both are critical to a healthy congregation. Often when these are absent dysfunction is the result.
Six: Marginalizing those who disagree with us. This is always a sign of poor EQ and insecurity but it is not uncommon among senior pastors. We too often equate loyalty with agreeing with us and when someone disagrees there is a tendency to see them as bad or disloyal or even "agents of the evil one." Disagreement is not bad but our response to it can be. When we marginalize those who disagree with us we naturally create conflict because we now have those who are "in" and those who are "out."
Seven: Using the pulpit to take shots at our detractors. All pastors have detractors - it is the nature of the job. But when we start using the pulpit (which is a powerful platform) we naturally create an us and them mentality. The pulpit is for the untainted truth of God from Scripture, not a platform for us to take shots at our detractors. They deserve our love and maybe our candid thoughts but not from the pulpit.
Eight: Dividing the board from the staff. I call this "leadership default." Pastors never play their board against their staff for it inevitably creates an "us/them" mentality and creates distrust between two groups which must work in coordination with one another. The senior team the pastor is on is always his board and it is his responsibility to create partnership rather than tension between his staff and his board.
Nine: Using the church for one's own agenda rather than for a corporate agenda that is agreed to by staff and board. Churches can be a platform for our personal agendas in leadership or they can be a platform for God's agenda which is agreed to by leadership, staff and ultimately the congregation. When we use it for our own agenda without the agreement of others who make up our leadership team and the congregation as a whole (remember the priesthood of believers) we will inevitably create conflict.
As leaders, we often are critical of those who create conflict in the local church. We need to remember that we can do the same - and often do if we are not careful.
Saturday, November 15, 2014
Lessons I have learned in helping churches resolve conflict
After many years of working with churches that find themselves in conflictual situations, I have come to the conclusion that there are six non-negotiable principles if there is to be a successful outcome.
First, an outside facilitator is usually necessary. The nature of conflict is that people take sides so it becomes very difficult for anyone from within to play the role of a neutral mediator. In fact, the larger the conflict the more critical it is that the individual you bring in is trusted by both sides to have the best interests of the church at heart. The sooner you bring someone in when it is clear that the situation is dangerous the better.
Second, the issues that are fueling the conflict need to be brought into the light. Conflict thrives in the shadows, in gossip, in cliques, in assumptions and behind the scenes. Bringing all the competing agendas, attitudes and positions into the light and allowing all members of the congregation to understand what is being said, what is happening and what the issues are takes the mystique out of the situation and allows everyone to respond from a position of knowledge. It also removes the power of those who have an agenda but have not been willing to make it public but have instead been putting on pressure from behind the scenes. Getting everything on the table allows all stakeholders to understand what is going on and to have a voice in solving the issues. Ironically, those who are most vociferous in their opinions overplay those who agree with them when in fact, if all facts were known, the majority would not agree.
Third. Reconciliation is always preferable to disunity. This is actually a hard concept for many who have taken a position in church conflict. First, our natural tendency is to take a hard line and once we have told others about our own line-in-the-sand it is humbling to change our position. Second, the longer conflict goes on, the more we see the members of the opposing side as evil, dishonest, disingenuous, people with bad motives and once we demonize people it is hard to ever think that reconciliation is possible.
To not be willing to consider reconciliation is to make a mockery of God's reconciliation with us and His call for us to be reconcilers. Speaking of church conflict, this is what Paul had to say to the Corinthians. "I appeal to you brothers, in the name of our Lord Jesus Christ, that all of you agree with one another so that there may be no divisions among you and that you may be perfectly united in mind and thought (1 Corinthians 1:10)."
In Ephesians 4:1-6 Paul writes, "As a prisoner for the Lord, then, I urge you to live a life worthy of the calling you have received. Be completely humble and gentle; be patient, bearing with one another in love. Make every effort to keep the unity of the spirit through the bond of peace. There is one body and one Spirit - just as you were called to one hope when you were called - one Lord, one faith, one baptism; one God and Father of all, who is over all and through all and in all." Having said that, I acknowledge that sometimes it is not going to be possible to reconcile and stay together. Sometimes it means that we part ways and speak well of one another.
Fourth, ground rules need to be established. One of the most incendiary fuels in all conflict is the absence of ground rules - what is acceptable and what is not. For a list of the ground rules that I recommend, see my blog, Negotiating church conflict in a healthy manner. Or if you want to keep it very simple, look back at the passage in Ephesians 4:1-6 where he says be completely humble and gentle; be patient, bearing with one another in love. Make every effort to keep the unity of the spirit through the bond of peace. When you think about it, these characteristics are almost always lacking when conflict is taking place. What gets in our way? Pride, wanting to get our own way, anger, and our emotions.
Five, you probably will not convince everyone. There are people who don't want to reconcile. There are people whose pride is far greater than their humility and they have no desire to seek a win/win solution. In working with churches in conflict, I don't do very much to try to convince the unconvincible even if they have the loudest voices. I am looking for people of peace and reason who are willing to work together to see the church come together in unity. This does not mean that the issues that have caused disunity are swept under the rug. To the contrary, as principle two states, they are all on the table and those that need to be addressed are addressed. To do that successfully, however, it requires men and women of peace and reason, whose personal agendas do not cloud their emotions.
Who is most likely to leave in church conflict? Those who have taken a hard stand and cannot or will not compromise that stand. Frankly, it is good for them to leave because they will simply contribute to ongoing conflict if they are not willing to come together with the rest of the congregation.
Sixth: It is a process. Church conflict does not start overnight and it does not get settled overnight. It may take a year in some cases to bring the church back to health. The benefits of doing so far outweigh the trauma of either a church split (which damages churches for years to come) a powerplay by a faction in the church (which causes huge trauma to a church and a significant lack of trust) or not dealing with it at all which dooms the church to later issues.
What is needed for a healthy process is a willingness of the congregation to work together recognizing that how they handle their differences will either enhance or diminish the reputation of Jesus. If His reputation is at stake - and it is - I will do all I can to enhance it.
Additional blogs on church conflict:
Negotiating church conflict in a healthy manner
8 Reasons in my experience that churches experience major conflict
Church conflict: Finding the core issue and the common source
Seven things to understand about church conflict
Church conflict, christian character and the reputation of Jesus
All of T.J. Addington's books are available from the author for the lowest prices and a $2.00 discount on orders of ten or more.
Friday, October 3, 2014
Sunday, September 21, 2014
Negotiating church conflict in a healthy manner
One of the observations I have made in working with churches who are experiencing conflict is that we generally don't do it very well. Conflict itself is not bad if it involves differing ideas as to how to accomplish our mission. The issue is always how we handle the conflict, or our differences. It is poor handling of differences that get us in trouble, not the differences themselves which are merely differing perspectives on what should be done. That being said, here are some principles that can help us negotiate conflict or differences in a healthy manner.
One: Disagreement and expressing that disagreement is not wrong. Some are afraid to share their opinions because they have been told that to do so is gossip. It is not. All of us have the right to share our views in the church with the caveat that we do it in a healthy manner. It is unhealthy to try to shut down discussion in the church. It is OK to talk. It OK to express our views. It is OK to differ with others.
Two: Gossip is sin. Gossip is "idle talk or rumor, especially about personal or private affairs of others" (Wikipedia). Gossip is different than sharing our opinion for it goes to the motivations or actions of others and is generally destructive in nature. Scriptures are clear that gossip is wrong. Gossip includes questioning the motives of others, passing along third party information as fact, and denigrating others. Disagreement or stating our views is not gossip, it is simply defining what we are thinking.
Three. Robust dialogue is healthy. Robust dialogue means that we can put any issue on the table with the exception of personal attacks or hidden agendas. There are differing views in congregations on any number of issues. It is good to talk about those things but to do so without personal attacks, hidden agendas or language that inflames rather than informs. Healthy leaders invite healthy dialogue and listen to those who speak.
Four: Unity in diversity is critical. Unity within the body of Christ is a high value in Scripture. Congregations are made up of different views, opinions, social and ethnic backgrounds but it is the Holy Spirit that binds us together as one. Each of us has the same Holy Spirit in his or her heart and that spirit is a spirit of love, joy, peace, patience, kindness,goodness, gentleness, and self control. If we live in His Spirit we can have differences and still remain united as one body. As Paul put it in Ephesians 4:3, "Make every effort to keep the unity of the Spirit through the bond of peace."
Five: Being able to disagree and stay in relationship is good Emotional Intelligence and demonstrates the work of the Holy Spirit. Each of us has preferences and opinions on many things in the church. What we want to be able to do is to state those positions but remain in fellowship and friendship with those who hold a differing position. This is not always easy but it is Biblical.
Six: By extension, marginalizing or demonizing those who disagree with us is bad Emotional Intelligence and does not reflect the Holy Spirit. It is one thing to disagree with someone. It is another to believe that they are bad people because they believe differently and to allow our differences to shatter our relationships, trust or to see them as evil. This does not reflect the will of the Holy Spirit.
Seven: Taking on the offense of others is foolish and wrong.My best friend has an issue with someone in the church so out of friendship I take up their offense and allow their issue to become my issue. This is foolish and wrong because I have allowed my friend to alienate me from others when I have no personal reason to do so. Nor can I resolve an issue that is not my issue. It happens in families and congregations and it contributes to greater conflict.
Eight: The church is the Bride of Christ and therefore we must display the attitude of Christ toward one another even when we differ from one another. The church is not like any other organization for it is the Bride of Jesus and His chosen instrument to reach the world. We of all people need to be His people in good times and in hard times. Paul writes in Philippians 2:4, "Each of you should look not only to your own interests, but also to the interests of others."
Nine: Forgiveness is often needed when we have conflict. We need not apologize for having differing views and perspectives but we do need to apologize when our words, attitudes or actions get the best of us and we say or do things that are not pleasing to God. I have often had to apologize in times of conflict. God is pleased when we keep short accounts and forgive those who need forgiveness and seek forgiveness when we need it.
Ten: Pray diligently! When we focus on ourselves we want to be right and win. When we focus on God we start to see those who differ with us in a different light and desire God to win. In prayer, our hearts are often softened and changed, our humility is increased and our desire for a Godly solution is heightened.
There will be conflict this side of heaven. Lets do all we can to handle it well.
All of T.J. Addington's books including his latest, Deep Influence, are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.
One: Disagreement and expressing that disagreement is not wrong. Some are afraid to share their opinions because they have been told that to do so is gossip. It is not. All of us have the right to share our views in the church with the caveat that we do it in a healthy manner. It is unhealthy to try to shut down discussion in the church. It is OK to talk. It OK to express our views. It is OK to differ with others.
Two: Gossip is sin. Gossip is "idle talk or rumor, especially about personal or private affairs of others" (Wikipedia). Gossip is different than sharing our opinion for it goes to the motivations or actions of others and is generally destructive in nature. Scriptures are clear that gossip is wrong. Gossip includes questioning the motives of others, passing along third party information as fact, and denigrating others. Disagreement or stating our views is not gossip, it is simply defining what we are thinking.
Three. Robust dialogue is healthy. Robust dialogue means that we can put any issue on the table with the exception of personal attacks or hidden agendas. There are differing views in congregations on any number of issues. It is good to talk about those things but to do so without personal attacks, hidden agendas or language that inflames rather than informs. Healthy leaders invite healthy dialogue and listen to those who speak.
Four: Unity in diversity is critical. Unity within the body of Christ is a high value in Scripture. Congregations are made up of different views, opinions, social and ethnic backgrounds but it is the Holy Spirit that binds us together as one. Each of us has the same Holy Spirit in his or her heart and that spirit is a spirit of love, joy, peace, patience, kindness,goodness, gentleness, and self control. If we live in His Spirit we can have differences and still remain united as one body. As Paul put it in Ephesians 4:3, "Make every effort to keep the unity of the Spirit through the bond of peace."
Five: Being able to disagree and stay in relationship is good Emotional Intelligence and demonstrates the work of the Holy Spirit. Each of us has preferences and opinions on many things in the church. What we want to be able to do is to state those positions but remain in fellowship and friendship with those who hold a differing position. This is not always easy but it is Biblical.
Six: By extension, marginalizing or demonizing those who disagree with us is bad Emotional Intelligence and does not reflect the Holy Spirit. It is one thing to disagree with someone. It is another to believe that they are bad people because they believe differently and to allow our differences to shatter our relationships, trust or to see them as evil. This does not reflect the will of the Holy Spirit.
Seven: Taking on the offense of others is foolish and wrong.My best friend has an issue with someone in the church so out of friendship I take up their offense and allow their issue to become my issue. This is foolish and wrong because I have allowed my friend to alienate me from others when I have no personal reason to do so. Nor can I resolve an issue that is not my issue. It happens in families and congregations and it contributes to greater conflict.
Eight: The church is the Bride of Christ and therefore we must display the attitude of Christ toward one another even when we differ from one another. The church is not like any other organization for it is the Bride of Jesus and His chosen instrument to reach the world. We of all people need to be His people in good times and in hard times. Paul writes in Philippians 2:4, "Each of you should look not only to your own interests, but also to the interests of others."
Nine: Forgiveness is often needed when we have conflict. We need not apologize for having differing views and perspectives but we do need to apologize when our words, attitudes or actions get the best of us and we say or do things that are not pleasing to God. I have often had to apologize in times of conflict. God is pleased when we keep short accounts and forgive those who need forgiveness and seek forgiveness when we need it.
Ten: Pray diligently! When we focus on ourselves we want to be right and win. When we focus on God we start to see those who differ with us in a different light and desire God to win. In prayer, our hearts are often softened and changed, our humility is increased and our desire for a Godly solution is heightened.
There will be conflict this side of heaven. Lets do all we can to handle it well.
All of T.J. Addington's books including his latest, Deep Influence, are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.
Wednesday, September 17, 2014
8 reasons in my experience that churches experience major conflict
1. Churches are like families and all families face tensions at one time or another. When my immediate family gets together for a reunion from my parents on down there are over 100 present. No family makes it through without disagreements, bad feelings from time to time or irritations. Churches are nothing more than an amalgamation of families and it is only the Holy Spirit that allows most congregants to do well with one another when you consider the different backgrounds, social levels, political views and ethnic groups that make up the average church. By definition then, all churches will have conflict.
2. Bad Emotional Intelligence (EQ) is a significant factor in church conflict. The inability to control our emotions, anger and words all contribute to the heightening of conflict rather than the de-escalation of conflict. The lower the combined EQ of the congregation the more likely that conflict will escalate and that behaviors will get out of hand and inflame the situation. In congregations with good EQ, there is a recognition that our behaviors, words and attitudes must be kept in check so that rational conversations can take place, hopefully leading to greater understanding.
3. Personal agendas from people who have influence. Personal agendas in the church are problematic for two reasons. First, the agenda for any congregation is already set by Jesus, the Lord of the Church and understanding His agenda is the role of church leaders. Second, anytime an individual seeks to impose their agenda on the church they have violated the principle of leadership by a plurality of Godly leaders. No one gets their way in the church except Jesus. Trying to impose our will will inevitably lead to conflict with those who do not agree with our agenda.
4. Leaders who do not run good process in change management. Change without a good process that allows people to understand, buy in and be a part of the process will create conflict. In one church I attended, there was an executive decision to cancel all ABF groups which disenfranchised and angered many who found them to be helpful and important to their spiritual growth. Whether the decision was the right one is not the issue. The lack of process inflamed emotions and led to larger conflict within the church. When church leaders do not pay attention to bringing people with them (process) they will incur the wrath of those who feel that their church was stolen from them.
5. Senior pastors who are dysfunctional and lack wisdom, discernment and Emotional Intelligence. These may be brilliant preachers and teachers but the deficits noted above will eventually create significant conflict as they disempower people, marginalize those who do not agree with them, and treat people poorly. Eventually the pile of bodies behind them is significant enough that people start to pay attention and the dysfunction creates chaos which in turn fuels conflict. Lack of wisdom in change, in how we treat people, in running process all contributes to eventual conflict.
6. Lack of clarity. In the absence of clarity (who are we? where are we going? what is our preferred culture? What are our non-negotiables?), people create their own clarity and vision for the church. Soon you have multiple visions for the church and ultimately those visions will collide and create significant conflict over who we are and where we are going. Being everything to everyone will end up with conflict.
7. Poor leadership from leadership boards. In most church conflict I ultimately hold elected leaders responsible either for ignoring the symptoms above or for not handling the conflict well. Boards that allow senior leaders to mistreat staff or congregants, who don't help the church get to clarity, who ignore known issues that become larger issues that blow up, who don't insist on good change processes or who don't listen to the congregation all provide kindling for eventual conflict. Healthy boards pay attention, ask the hard questions, remain united and provide directional clarity for the church. The better your board the less likely that conflict will get out of hand.
8. Lack of leadership from the senior leader or his team. In the absence of leadership, someone will step into the leadership vacuum, sometimes multiple individuals will. Passive senior leaders (If I just preach everything will be OK) often lay the groundwork for conflict through their passivity. Under passive leaders, staff is without direction, dysfunctional leadership paradigms arise and and the congregation wanders like Moses and the Israelites in the desert. Both controlling leadership and passive leadership can easily lead to conflict.
You may not have conflict at present but if any of the eight issues above apply to your congregation you may want to pay attention as they can be antecedents to trouble down the line. If you suffer from several of these issues your chances of conflict go up significantly.
All of T.J. Addington's books including his latest, Deep Influence, are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.
All of T.J. Addington's books including his latest, Deep Influence, are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.
Thursday, September 11, 2014
Seven things to understand about church conflict
Anyone who is in church leadership for very long, either as staff or board members will experience church conflict. Unfortunately the unity Jesus prayed for in John 17 and which Paul asked for in Ephesians 4 is often missing in the church. We live in a fallen world and fallen people have a hard time getting along.
As a veteran of helping churches negotiate through and out of conflict there are seven things that one needs to keep in mind when it happens.
First, the presenting issues are very often not the real issues. This may be counter-intuitive but it is true. Often in trying to negotiate conflict staff and boards take what is said by an opposing side as the truth. Often, the real issues are hidden behind the presenting issues and one should not assume that the presenting issues are the real issues. It can take a skilled individual to ferret out what the real issues are an until one can identify what the actual concerns are it is not possible to resolve the conflict.
Second, some involved have no first hand knowledge of what the real issues are but have taken up the offense of others.Often, friends and relatives of those who are unhappy will be caught up in conflict even though it is not their issue and sometimes without even knowing what the underlying issues are. This is one of the things that makes church conflict so confusing. Some people are just caught up on either side because they identify with other people but don't really have a stake in the issues.
Third, truth often becomes a victim of emotion. In the midst of church conflict a lot of words are written and spoken that are often not accurate but they are taken as truth. One person says something which gets repeated as truth when in truth it is not at all true. Emotions are stronger than rational thinking in many instances and those emotions often get in the way of truth. It is sad. When I was the target of disgruntled people many years ago, much of what they said was blatantly false. But in the heat of emotion, it was taken by their friends as truth.
Fourth, some individuals are unable to modify their positions even in the face of irrefutable evidence. This is the result of emotions taking precedence over truth. Once a position is taken in the heat of emotion many individuals are not able or willing to modify that position even when presented with evidence to the contrary. This is one of the reasons that conflict cannot always be resolved in a win/win scenario. When entrenched opinions and emotions do not allow individuals to respond to evidence to the contrary there is little hope of those individuals ever seeing the situation differently than they do.
Fifth, it is not always possible to satisfy everyone. This goes back to what I have already said. This side of heaven some conflicts will not get resolved either because two sides are so far apart, or because logic is lost in emotion or because individuals who have become entrenched in a position are unwilling to move. Sometimes in order to resolve conflict individuals need to say they are either sorry or were wrong. Some will never go there.
Sixth, the longer the conflict remains unresolved the more that truth gets lost. Conflict thrives on rumor, assumptions about motives, emotional triangles and the demonization of those who we disagree with. The longer the conflict remains unresolved, that these poisonous issues flourish and the messier it gets to clean up. Sometimes after a long period of conflict the two sides don't even know what started it all. All they know is that they no longer like each other or want to work with each other.
Seven, conflict flourishes in darkness but not in the light of day. One thing I have learned about conflict is that once brought into the light so that everyone in the congregation is informed of what is going on, things become resolved far faster than when the issues are kept in the back room. We are often fearful of just telling God's people what is going on and what the positions are. Yet, the sooner that is done the less harm comes to the body as a whole. If we believe that each individual has the Holy Spirit within them, we then need to trust that if the congregation knows what is going on they will make decisions that are best for the body as a whole. I always suggest transparency over secretiveness.
All of T.J. Addington's books including his latest, Deep Influence, are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.
All of T.J. Addington's books including his latest, Deep Influence, are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.
Monday, December 2, 2013
When elephants fight the grass gets trampled
Divided congregations almost always reflect split boards and/or staff. Fractures in leadership will spill over into the church body. It may take time, but it will happen. And it can be from dysfunction among staff or boards.
In one situation where I provided counsel, a large church exploded when the senior staff's fractures became public. It was hidden for years, but when it finally came into the light, sides were taken, offenses were taken on, and the result was a competing church started, others leaving in discouragement and what will be years of healing ahead. When elephants fight, the grass gets trampled.
It is no different when there is ongoing tension between the senior pastor and the board, and it can be the fault of either party. Those tensions do not go unnoticed in the congregation because people can read attitudes, words spoken, and words not spoken. Given enough time, those divides become more extensive and more challenging to heal, and eventually, the conflict escalates, and who gets hurt in the process? Members of the congregation who had nothing to do with the issues, who have little context for what happened but who got trampled in the process. When elephants fight, the grass gets trampled.
This is why it is so critical in the local church to have unity, clarity, alignment, and healthy relationships between leaders. It does not mean that they cannot disagree, but it does mean that they know how to disagree agreeably and guard the spiritual climate of the congregation. When leaders fight, someone gets hurt. It is also essential to have a board and staff covenant that spells out how members work together in health rather than dishealth.
Don't allow the grass to be trampled in your church!
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