Best Practice Board Behaviors

 We give each other grace

Boards debate ideas and options and must deal with difficult decisions. Without grace toward one another and each other's viewpoints, conflict can create animosity and relational issues. Grace allows us to wade in and speak truthfully in a context of peace.

We speak the truth as we understand it

Unless we share what is actually on our minds, issues cannot be properly discussed, and options are left unaddressed. Too many board members are unwilling to speak candidly in meetings and end up talking about the issues elsewhere or living with frustration. Grace allows candid dialogue. We are responsible for sharing the truth as we understand it.

We show patience toward one another especially when we disagree

Disagreements are inevitable on a board. In fact, if there was no disagreement, a board would not be necessary. It is in the confluence of opinions, options and ideas that the best decisions are made. But getting to those great ideas requires patience with one another.

We listen carefully

The best board members are those who listen carefully and thoughtfully to others. Wisdom cannot be mined without careful listening and evaluation. The best board members are those who thoughtfully listen. When they speak others tend to listen.

We meet without a personal agenda

Boards exist for the good of the organization and its mission. Decisions are not about us or getting our way. It is what is best for the organization and its mission. Board members who must have their own way hurt the work of the board and often the organization itself.

We take a humble posture

Humility is at the heart of all good leadership. Our leadership is not about us and we do not possess all wisdom. The best leadership comes from humble leaders and board members who believe that the best decisions are corporately made. Humble board members learn at each meeting. Prideful members are simply focused on their own agenda.

We engage in robust dialogue without hidden agendas or personal attacks

Robust dialogue is the coinage of good boards. The ability to speak truth, disagree, talk through issues and even be emotional or passionate about an issue. This is healthy with two caveats: No personal attacks - it is not about people but about the mission; and no hidden agendas but only honest dialogue.

Stupid Corporate Policies and Toxic Culture

 

I recently spoke with an individual who worked for a major Home Improvement store in Rockford, IL. He didn't look too happy so I asked him how his day had gone. Terrible he said. "I'm looking for a new job."

Here is what happened. He carries a walkie-talkie on his belt. Using the restroom, the walkie fell off and into the toilet making it inoperative. He was told that $200.00 would be taken out of his paycheck to pay for another. His supervisor told him that he was unable to do anything - it was policy. The store manager said, I don't like to do this but it is policy. 

He immediately went online to look for another job. When I spoke with him that night, he said he had an interview for the following day.

Think about this. The company valued the walkie-talkie more than they valued their employee who had significant experience in the lumber department. Just that day he had helped a customer design a large deck and sold the requisite materials.

The company just lost a valued employee. Consider the cost of finding and training a new individual compared to the cost of a walkie-talkie. 

Other employees and friends will develop an opinion about this company based on how it treats its people. It won't be a positive opinion.

Clearly, the store manager and the individual who supervised this employee are unempowered and were unable to intervene on his behalf. After all, it's corporate policy.

Why would anyone work for a company that values a $200 piece of equipment (damaged accidentally) over a good employee? Not me. I will not give the company my future business - knowing the story.

Organizational culture matters. So do your priorities. And, culture and policies always reflect those priorities. This was a classic case of stupid corporate policies and a toxic culture.