15 unfortunate things boards do

In the many years in which I have worked with church boards I have kept a mental list of unfortunate (dumb) things boards do. If we can avoid the “dumb tax” of others we can save ourselves a lot of pain. Here are some of the unfortunate or poor practices of boards – church or other.

Manage staff beyond the senior leader

Boards have one employee: the senior leader of the church and that leader is responsible for managing the rest of the staff – often through others – but ultimately they are responsible. When boards do not allow the senior leader to manage the rest of the staff, including letting staff go when necessary, or, when they try to meddle in the staff, they confuse the lines of authority. People cannot report to more than one person .

Cave to loud voices

It is not uncommon for boards to make a decision and then hear from a few loud voices in the church who don’t like the decision or direction. Poor board members are immediately intimidated by the voices and start to waver and question the decision. Wise boards count the cost before they make the decision and then hold fast when the loud voices complain.

Require unanimity

This sounds nice. In reality, a board that requires unanimity set themselves up for not being able to move forward at critical junctures because it only takes one person to hold up the decision making process. And, it puts tremendous pressure on those who might not agree. If Paul and Barnabas could not agree on everything, we certainly will not.

Avoid conflict

How often, people in a church or organization know that there is conflict but its leaders, the board try to ignore it not wanting to face it. Conflict avoidance comes back to bite you with even greater conflict. Unresolved conflict does not go away, it becomes more viral. Courageous boards deal with conflict, weak boards do not.

Spend most of their time managing the present

Boards are not designed to manage - they are designed to chart the future and deal with the large rocks of the organization – mission, vision, values, strategic initiatives and direction. Boards that are spending the majority of their time on the present are doing work that others ought to do, and it is not leadership.

Ignore the spiritual

Congregations will rarely rise above the spiritual commitments and level of their leadership. Healthy boards never ignore the word and prayer, in fact they ensure that it is central to everything they do. They lead on behalf of the Lord of the church and thus need to spend time in His presence, discerning His direction.

Work without a covenant

Healthy boards have a board covenant that spells out how they will relate to one another and the commitments to healthy relationships they will agree to. Never allow anyone to join a board who is unwilling to agree to Biblical rules of behavior that are spelled out and signed.

Don’t guard the gate

Every board is one new board member away from moving from healthy to unhealthy if the wrong person is placed on the board. Wise boards pay a huge amount of attention to who is selected to serve and a best practice is to have prospective board members serve for a year in a non official role to ensure a good fit.

Don’t make decisions

One of the frustrations of good board members is the inability of many boards to make decisive decisions and then stick to them. If a board has to revisit issues time after time or is unable to make decisive decisions they have the wrong board members. Boards lead and equivocation is not leadership.

Don’t require accountability

The ultimate result of our decisions must be ministry results. Healthy boards not only make decisions but require accountability for their own behavior and work and for the work and results of staff. Sometimes we are too “nice” and in our “niceness” we don’t require real ministry results – which God expects.

Allow a church boss to hold informal veto power

It is amazing how many congregations have an individual – whether on the board or off the board who holds informal veto power over decisions. In other words, unless they agree it does not happen. This is not only unbiblical but it hurts the church. No church should have a church boss which is what this is. Healthy boards are never held hostage by a church boss.

Lack transparency

Healthy boards let their congregation know what they are thinking and working on in appropriate ways. Secrecy breeds mistrust while transparency breeds trust. They don’t reveal those things which must be confidential but neither do they withhold what can be shared.

Don’t police problem members

Healthy boards never allow a rogue board member to continue with attitudes, words or behaviors which are counterproductive to spiritual and healthy leadership. This is why it is critical to have a board covenant that spells out acceptable behavior. Boards that will not confront unhealthy board members are displaying cowardice rather than leadership.

Listen to reports

Board meetings are not the place for long reports. Those should be sent out ahead of time and read prior to the meeting unless it is a sensitive subject. Board time is a time for all board members to engage in critical issues, prayer and thinking and learning together.

Don’t use an agenda

Healthy boards have an agenda and stick to the agenda including start and finish times. Board meetings should be very carefully thought out ahead of time and led by someone who can help the group move through the agenda in a timely fashion.

Want more information? Take a look at High Impact Church Boards.

Team Covenant

Every team has rules, written or otherwise, by which they operate. These rules can be healthy or unhealthy. Unhealthy rules include certain topics that everyone knows are off limits (the elephants), or might be that nothing can ever be said that the leader might take as critical. Some teams are great at process but do not deal with accountability or results. Unhealthy rules prevent teams from having candid, honest, robust dialogue.

Only the leader can truly set the tone or culture of a team. Others can try but the leader has the authority to either encourage a culture of discourage it. The more a leader defines the team 'rules of how we work with each other' and then models that culture, the greater the freedom the team has to operate comfortably with each other. The following rules of engagement would typify a healthy team. It takes healthy emotional intelligence on the part of the leader and those on the team to make this possible.

TEAM COVENANT

We encourage robust dialogue where honest opinions, probing questions and potential solutions can be freely shared on any topic relating to the team's (or one another's) ministries. We commit to robust dialogue without attacking one another and to maintain on open, non-defensive attitude.

In the spirit of Matthew 18, we will always speak in love and keep short accounts when offense has taken place.

We will regularly evaluate progress of the organization or that part of the organization we are responsible for and do so with utmost honesty. We believe in timely execution and ministry results.

We practice autopsy without blame. We know things will go wrong and when they do we will do an autopsy of the failure so that we can learn from it without casting blame for the failure.

We keep our promises. When decisions have been made and assignments given, we are committed to fully executing those assignments on time.

We take full responsibility for corporate decisions our team makes and will not engage in leadership default. Our first loyalty is to this team and we will always represent this team well and fully support its decisions. Outside of our team meetings we speak with one voice.

We keep confidential those issues which are shared in our team meetings which should not be shared with others.

We are committed to thinking the best of one another, speaking the best of one another, praying for one another and supporting one another's ministries.

We agree to hold one another accountable for keeping this team covenant and we agree to allow others to call us on it if we violate this agreement

A journey from ambiguity to clarity

I have worked for the EFCA for 18 years in the national office. It is a great organization. However, for the first eight or so years that I worked there we had a very nebulous idea of what our mission was. We knew it revolved around churches and we were focused on the number of churches we had. Apart from running good programs and focusing on church planting, however, it was very hard to define what we were apart from being one of those 'denominational offices.'

About ten years ago, a big transition took place for us as we worked through a process to define a new mission statement: "The EFCA exists to glorify God by multiplying healthy churches among all people." All of a sudden we had meaningful targets that were not simply about numbers. We are about multiplication of churches, the health of churches, becoming a movement of 'all people' in the United States, and reaching 'all people' globally. These four integrated foci began to drive everything we did.

At the same time, we determined that we had to be a service organization for the churches in our movements. We existed for them and not them for us! In other words, by helping our churches become all that they could be (the local church is God's chosen instrument to reach the world) we fulfilled our mandate. Our surveys show that about 98% of our pastors know and believe in the mission of the EFCA today. And, because our churches voluntarily give financial contributions to the national office, they vote on our effectiveness with their pocketbooks. In the past 10 years, the financial support of the EFCA national office has gone up dramatically. All this is the result of moving from ambiguity to clarity and then living out that clarity.

Moving from ambiguity to clarity is one of the most powerful things a ministry organization can do to increase its missional effectiveness.

Considering your organization's culture

Every organization has a unique culture that defines it. If we have been in an organization for awhile, we don't even think about its culture - we have become part of it. However, it is worth thinking about because the culture will have an impact - positive or negative - on our ministry. Culture is never neutral. Leaders, especially, must be acutely aware of the culture of their organization.

Organizational culture is the unspoken ethos of a group of people including its beliefs, social behaviors, practices, attitudes, values, and traditions - all of which contribute to a collective way of thinking and practice.

Culture matters. The best ministry people will not stay long term in cultures that are unhealthy because they value as an asset the time they have to make a difference for the Kingdom, and they will not invest their lives where the culture does not support the desired returns.

Organizational culture has a direct impact not only on people, but also the ability of the organization to flex and meet rapidly changing ministry opportunities and environments. Mission agencies that have a traditional, change-averse culture and are still planting churches one-by-one using Western missionaries as their primary church planting method are missing the mark. They could be seeing multiples of church planting results if they concentrated on developing, empowering and releasing healthy national workers. Their culture is preventing them from being effective in their work.

Church cultures that are controlling and do not empower and release good leaders and team members are compromising themselves missionally. Culture matters.

Take 15 minutes and jot down one-word descriptors of the organization you are a part of - taking into account its beliefs, social behaviors, practices, attitudes, values and traditions. Then write a one-sentence description of its culture. Is it the culture you desire to have?

Maximum Clarity on your central ministry focus

The central ministry focus of an organization is the one thing that is must do day in and day out - the most important thing it does to help it fulfill its mission. The central ministry focus is the organization's most critical activity or perspective that has the greatest impact on missional success of the organization.

The question we must ask is this: Given our particular mission, what is the most important thing we need to focus on with a laser-like intensity to maximize our opportunity to fulfill our mission.

How one answers that question has huge implications for the effectiveness of one's ministry. The answer to this question ought to help your organization have the greatest impact on its mission and maximize its ministry opportunity.

The central ministry focus is the one thing that everyone in the organization must be committed to doing all the time. For many ministries - including churches - this will be about equipping and releasing people into ministry. You need to to ask, "What is the one thing that all of us must be committed to doing and that, if done consistently and well, will ensure that we maximize our ministry opportunity.

For the ministry I lead, the central ministry focus is to develop, empower and release healthy mission personnel and healthy national leaders. The more we focus on this the more effective we will be.

I believe that the central ministry focus for the church is found in Ephesians 4:12-13 where Paul says that the job of church leaders is "to prepare God's people for works of service, so that the body of Christ may be built up, until we all reach unity in the faith and in the knowledge of the Son of God and become mature, attaining to the whole measure of the fullness of Christ."

The key to our ministry, according to Paul, is the developing, empowering and releasing of the whole body for ministry rather than simply doing the ministry ourselves. Our ministry in large part is to release others into ministry themselves.

If every congregation lived out Ephesians 4:12 in developing, empowering and releasing people into active, life0-changing ministry in accordance with how God had gifted them the local church would be the revolutionary force God designed it to be. There are churches that live this out, but way too few.

The Power of Clarity on Guiding Principles

Values or guiding principles answer the question "how will we do what we exist to do?" They should be clarified and written in a way that actually provides significant guidance in how we do what we do. That is why I prefer to call them guiding principles to drive home the fact that these values were actually designed to guide everyone in the organization in how they make decisions and carry out ministry.

In our organization we defined 10 clear values or guiding principles that every leader and all personnel are expected to live by. As you read the following guiding principles, note that they actually describe how personnel will approach ministry. They are specific enough that it is possible for any leader to determine whether his or her reports are ministering in alignment with them.

Reach Global Guiding Principles

We are word based and spirit empowered
As a Word-based organization we are committed to ministry that aligns with God's Word. Spirit empowerment comes from intimacy with Christ, a deep commitment prayer, watching where God is at work and always listening to His voice.

We are team lead and team driven
Believing that there is strength in teams and in the voice of multiple leaders, we are committed to a paradigm of team leadership under a gifted leader at each level of ReachGlobal ministry. We believe that ministry personnel are more productive when they are deployed in ministry teams and in community with one another. We will build strong teams with healthy relationships wherever we deploy personnel.

We are partnership driven
We are committed to carrying out the Great Commission in partnership with local churches in the United States, national partners and other evangelical organizations. We recognize the Biblical value of healthy cooperation with national partners. This includes the avoidance of paternalistic attitudes and a willingness to appropriately share in ministry decisions that affect both parties. Healthy partnerships included mutual cooperation without either party losing its identity or ability to work toward its intended objectives.

We empower personnel
We are a permission-granting - within agreed-upon parameters rather than permission-withholding. We help personnel discover their strengths and deploy them in ways that maximize their gifting and abilities.

We practice entrepreneurial thinking
In global ministry, one size does not fit all and, while our mission remains constant, the strategies to complete the mission vary and change. We always look for 'best practices' and better ways to fulfill our mission.

We measure effectiveness
ReachGlobal is committed to being accountable to EFCA churches and supporters for tangible ministry results. A commitment to effective ministry requires the accountability of measurements.

We do multiplication rather than addition
ReachGlobal is committed to providing ongoing training and equipping of personnel in life and ministry skills. ReachGlobal will only be as good as the leaders who provide leadership at each level. We will find, equip and deploy those who have the gifts of leadership and who have proven leadership effectiveness.

We resource for maximum ministry
A well-resourced organization is more likely to be an effective organization. It is the responsibility of all ReachGlobal personnel to participate in the three-fold resourcing of personnel, strategy and finances.

We are holistic and integrated in approach
Historically, missions have emphasized the Biblical mandate of ministering to the whole person in the name of Christ. This includes ministries of compassion, education and other ministry platforms in addition to those of evangelism and church planting. A distinctive of ReachGlobal is that all ministries are integrated into the goal of multiplying healthy churches.

Notice that each guiding principle is followed by a clear definition of its meaning. These definitions have been carefully crafted and edited over time to clarify as well as we can what we mean by the guiding principle and how it actually impacts how we do ministry.

Both the headings and the explanation of each principle are designed to provide maximum clarity. Today there is no question in the minds of our personnel that we are committed to these guiding principles and that all of us are expected to live by them. They inform and influence everything we do.

The Power of Clarity around Mission

For a congregation or ministry organization to reach its God-given potential, leaders must have absolute mission clarity and an unwavering commitment to that mission. Mission clarity allows leaders to lead in a specific direction that fulfills God's mandate for their ministry.

Mission answers the question, "Why do we exist?" The ability to clearly answer this question and help our organizations and churches understand the answer is key to good leadership and healthy, effective ministries.

Vagueness on mission leads to a diffusion of ministry effectiveness and competing, sometimes contradictory, directional emphasis. The greater clarity we have for why we exist, the more focused our ministry energies can be. Mission does not answer questions of specific strategies you are going to pursue. Rather, it answers an important directional question and, if answered well, allows leaders to move whole congregations in a common direction.

In our organization, the mission is clear: "We exist to glorify God by multiplying healthy churches among all people."

This answers the question for us, "why do we exist?" We want to glorify God. We will glorify God through church multiplication. But the multiplication we are after is not general, it is specifically healthy churches. And we have a commitment to do that multiplication among all people.

This is what we know. Our goal is to glorify God. We will be successful only when we see true multiplication take place and where that multiplication is healthy and includes not just some kinds of people but all kinds of people.

Most organizations have a mission statement. The problem is that most of their constituents either don't know what it is or what it means. Mission is not something to be written in our materials but lived in our lives. In our organization we insist that all initiatives undertaken can be tied clearly back to our mission. If they cannot be, they are probably not things we should be doing.

A key ongoing question for leaders ought to be "how well are we doing in living the mission?" In some organizations the mission will need to be clarified so it is possible to answer the question. Your mission is the main thing and the main thing is always to keep the main thing the main thing.

Characteristics of High Impact Teams

High Impact Teams are groups of individuals who are committed to the same mission. A team is not a team because it is called a team. Healthy teams are based on a clear, definable, well-articulated, passionately held, common mission. In fact, if there is not passionate ownership of a common mission you cannot have a High Impact Team.

One of the key reasons teams do not function well is the absence of a clearly defined mission that all are committed to. Many churches and ministries do not have a clear mission. In the absence of clarity of mission, a team will find some other glue to hold it together but it will not be very effective because it does not have a central focus. Whatever your team, the glue that holds you together if you want to see significant results of your work must be a well articulated mission that you are passionate about. Mission is everything!

High Impact Teams are committed to alignment around a common mission. A common dysfunction of ministries is the lack of alignment between various departments. It is not unusual in church staff meetings for members to spend time reporting the happenings of their respective ministries without any concrete alignment between them. They essentially operate in silos, doing their own thing, oblivious to what others are doing in their ministries and while all the parts may be 'good' they are also 'isolated' and not part of a whole. Staff member are focused only on their slice and are not interested in doing the hard work of ensuring alignment.

Healthy teams reject that kind of silo mentality because it keeps the organization from being great and from maximizing its God-given potential. It takes more time and energy to be aligned than unaligned but the results of alignment around a common mission are a quantum leap from the outcomes that results from disparate, unaligned ministries. Good leaders and teams take the harder road because it yields greater ministry impact. A characteristic of good leaders is that they insist on ministry alignment around common mission.

Healthy teams commit to common values, practices and commitments of the organization at large. Integration means that all members are committed to a set of common factors. In the mission organization that I lead we have a common mission, a set of ten guiding principles, a central ministry focus and a defined culture. No one gets into leadership in the organization today without complete buy-in with these four areas. In fact, a person cannot join the organization in a ministry position without agreement in these four areas. Healthy teams commit to common ownership of the organizational values, practices and commitments.

Healthy teams believe in the complimentary use of gifts. Why bother with team? A central reason to care about team is that healthy teams get far more done in a more creative and synergistic manner than any one person could ever do alone. I am fascinated that God designed the senior leadership of the church (elders, overseers) as teams and not as a single individual. When the early church sent missionaries, they sent a team (Acts 13). When the early church designed a ministry to take care of the widows and the poor (deacons) it created a team. This is a recognition that God gives various gifts to different people and when they work in concert with one another, the team is at its strongest.

Good teams are not simply a group of people indiscriminately thrown together for the sake of 'team.' They are carefully made up of people with differing gifts that, when combined, creates something far more powerful than any one of the individuals could accomplish on their own.

Healthy teams think strategically and are execution oriented. Healthy team members focus on developing the best-possible strategies for the organization at large so that its mission is fulfilled. While there is an important element of simple communication and coordination in team meetings, the real work of teams is that of strategizing together on the best way to move the organization (or their part of the organization) forward. Team meetings should have a significant portion of time devoted to current problems that need solving, opportunities that can be leveraged, and planning for the future. This is always done in the context of the mission, values, and preferred future of the organization.

While some organizations are high on planning, they are often short on execution - or getting things done. The bottom line for good teams is that they are results-oriented. Team leaders must ensure that discussion regularly comes to concrete proposals with accountability for who is responsible for doing what.

Healthy team members allow others to speak into their ministries, methods and results. This is a logical extension of the descriptions we have given for teams. Because it is all about mission! Because all that we do is in alignment. Because we believe in the complimentary use of gifts, and because we care more about the whole than we do our piece of the ministry, we are ready and willing to allow others to speak into our area of ministry involvement without being defensive or protective.

Many talk team but do not live team. And the strongest reason not to live team is the cost it incurs. It demands our time, a commitment to a common mission, commitment to one another and alignment with others, a release of our independence, a focus that is wider than our personal ministry, and a submission of our gifts for the good of the whole.

Healthy teams have healthy leaders who love to develop, empower and release team members. Healthy teams are not possible without a healthy leader who has enough self confidence to bring around him or her other highly competent individuals without being threatened by their strength. Healthy leaders are not defensive or threatened. They have developed an attitude of 'nothing to prove, nothing to lose.' They are empowering rather than controlling. Good leaders hire good people, clearly define the boundaries of their work, and empower and release them to get the job done.

Healthy leaders are not autocratic but believe in and practice collegial, collaborative leadership. They allow robust dialogue and debate and help the group come to common conclusions and commitments. For those of us who lead teams, there is no substitute for continuing to grow as healthy, effective, empowering leaders. Others love to work for leaders who have those characteristics and will be exceedingly loyal to them.

Healthy teams are made up of individuals who are emotionally healthy. Beware of who you put on your team! Healthy individuals will make team work a joy. Unhealthy individuals will kill an otherwise good team. There is a growing awareness of the need to hire people who are competent, who have character and who fit the culture of our organizations. However we pay too little attention to the EQ of those we recruit to be members of our teams.

Healthy teams are deliberately created. They are created to maximize the effectiveness of the team through the right set of gifting and need in order to create the synergy, alignment, energy, wisdom and skills necessary to carry out the team's mandate.

When you consider adding people to a team consider a number of questions:

• Does this person have good EQ (emotional intelligence)?
• Can this person play at or above the level that the other members of this team play at?
• Do they have a skill(s) that will complement the team?
• Is this person a team player?
• Can they contribute to the whole rather than simply guard their turf?
• Do they fully embrace the mission and values of the organization?
• Do the other members of the team think they will fit well?
• Do they have the expertise needed for the ministry in which they will participate?
• Do they understand the implications of joining your team and the expectations for them as a member?

Healthy team meetings are carefully planned and executed. There are few things more irritating than to be required to attend meetings that are carelessly planned and poorly led. Leaders effectively set the tone for their team by the care they model in designing meaningful agendas, keeping the meeting on target and ensuring that the time is well spent. When this is not the case, the message to team members is that 'this is not that important,' and they will not take their part seriously.

Too many leaders under-prepare for team meetings considering them a distraction from more important issues. Team time is not an ancillary part of a leader's priorities. It is central. Team time is where leaders remind people of mission. It is where they plan, solve problems, dream, and whiteboard around the preferred future of the organization - or the slice of the organization represented by the team they lead.

Healthy teams encourage robust dialogue between members. One of the reasons team leaders must have a healthy EQ is that healthy teams encourage honest, frank dialogue about all issues with the exception of personal attacks. In our organization we constantly say we want no elephants in the room, and where they may exist, they need to be named and put on the table.

This does not work for insecure leaders who easily become defensive. One can judge the relative health of a team by the number of elephants in the room - the number of topics that are instinctively known to be out of bounds. The ability to have honest and frank discussion without personal attack is a sign that trust has been established between members allowing them to evaluate one another's areas of responsibility without taking umbrage of one another.

Robust dialogue is the ability to freely discuss any issue of organizational or ministry importance with candor while refraining from personal attacks or driving hidden agendas in order to further the effectiveness and mission of the organization.