Four commitments that healthy church staffs keep with one another

Working on a church staff can be a challenge. There is always more to do than it seems there is time. Working with volunteers can be challenging and congregants can be critical and sometimes difficult. We can be overwhelmed with ministry demands that can sap our own spiritual engagement. Work for Jesus can replace our own love for Jesus. Our busyness can take our eyes away from our mission. Activity can become confused with outcomes and ministry teams can become siloed from one another causing conflict and lack of alignment.

All of this requires intentional focus on four commitments that healthy church staffs keep with one another - if they are going to overcome the "dark side" of ministry. These four commitments or promises can ensure health and engagement on staff teams. These commitments work best when the entire staff is committed to them.

Commitment One: We keep Jesus central.
It is easy to forget in the press of ministry "stuff" that the church is all about Jesus. Our lives are all about Jesus as well. As the church grows it is easy to allow professionalism and programs to become our focus rather than Jesus Himself.

How do we keep Jesus central? Staffs that make prayer central rather than the obligatory meeting opener (after all we are a church) are reminded constantly that our success has everything to do with our own dependency on Christ. Praying together, worshiping together and sharing with one another what God is doing in our own lives creates an environment where we intentionally place Christ in the center of our lives and our work. 

No staff can lead a congregation closer to Christ if they are not also walking the same path. Much staff burnout can be attributed to hard work without the requisite discipline of keeping Jesus central in our own lives and in everything we do. 

Commitment two: We keep our missional focus central
There are few thing more powerful than ministry teams that keep the mission of the organization central. There are many things that can take us off focus from our main mission (however you define that). Initiatives, no matter how good they are that are not directly connected to our mission dilutes our overall effectiveness. To many ministries do many good things that do not directly contribute to the mission of the organization. 

Asking the question constantly, "Is this mission critical?" can help us sift the chaff from the wheat. In fact, if a program cannot specifically show how it directly contributes to the mission of the organization it should not be pursued. This is where the good can take the place of the best. When all teams focus on a common mission, there is alignment and synergy. When they don't, they are simply disparate groups doing disparate things.

Commitment three: We keep relationships healthy
Healthy relationships make for healthy teamwork, cooperation, good dialogue, better ideas and greater results. When we allow unhealthy relationships to fester it destroys all of these outcomes. We know when staff relationships are healthy or unhealthy. We also often avoid dealing with unhealthy relationships because it requires humility and sometimes hard conversations. 

Don't allow unhealthy relationships to torpedo the work you are doing. Develop a staff wide commitment that when there is an issue between individuals or teams that you will resolve it quickly in a healthy manner. All staff members are responsible for healthy relationships. 

Commitment four: We are always trying new things
Here is a truth. What got you to here, got you to here, but it won't get you to there. The lifeblood of energy and engagement is that of trying new things to get better results. Healthy staffs are always encouraging innovation and new ideas. The words "But we've always done it this way" are not words that healthy teams use. In fact, if we've always done it a certain way, that might be an indication it is time to look for a new way.

Innovation matters in any organization. Healthy staffs celebrate it, encourage it and expect it.

Are these commitments that your team lives by?

Is your staff more family or more team?

I am working with a church that is in a common spot. Their staff is more like a family than a team and they need to make the transition from family to team.

Staff as family has an upside and downside. The upside of course is that there are loving and caring relationships - which should characterize any healthy staff. But there is a downside when staff see themselves as family. There is often a reluctance to push into issues together that need to be addressed for fear of stepping on the toes of "family members." In other words, collegiality becomes a higher value than robust dialogue or honest feedback.

The issue of results and accountability for results often suffers in this environment. As a family member, I am unlikely to try to hold my brothers and sisters accountable for results which means that staff as family has very loose accountability and often, staff members who are unproductive are not challenged for years even though everyone is aware of the lack of productivity. Even leadership is hard in "staff as family" because in a family system consensus rather than leadership is the key factor with family members uneasy about creating waves or stepping into leadership.

I come from a large family and know the delicacy of family relationships and where one might or might not go or might or might not say. In the same way when staff is family there are clear limits on where staff go with one another, even if it means elephants in the room that everyone knows are there.

Staff as family is often "nice" but not very missional. Families exist as families, not as missional teams. Staff as a healthy team is a whole other matter. It is collegial for sure but it is also deeply missional.

I would describe a healthy team as a group of missionally aligned and healthy individuals working strategically together under good leadership toward common objectives, with accountability for results.

Healthy teams are about alignment of the whole organization around a passionately held common mission. They are synergistic in harnessing the various gifts on the team and focus on the bottom line, which is delivering on the mission - achieving actual results. They are egalitarian in culture where robust dialogue is encouraged and they are led by healthy leaders who love to empower and release team members to do their thing. The ethos is characterized by a commitment to results, good emotional intelligence among members and meaningful meetings.

Think about the contrast between a culture of "family" and a culture of "team." The first reminds me of "Minnesota nice" where only nice things are said and truth often gets lost in the shuffle. The other is deeply missional and synergistic around a mission one is passionate about under good leadership.

The transition from family to team is not always easy. A new set of rules need to be learned. Relationships need to be renegotiated around mission rather than "best friends." Some make the transition well - usually those who are committed to real results and missional effectiveness. Some never make the transition because it imposes a whole new work ethic and level of personal discipline.

In fact, your best players will be frustrated with staff as family precisely because it lacks the missional focus, synergy, discipline, focus on results and leadership. They will flourish, however, in staff as team if it is a healthy team with the right players.

If you are on staff, which paradigm describes your staff: family or team?

Do you want to raise the bar for you and your team?

I am convinced that one of the most important discussions we can have as ministry teams is how we can raise the bar on our effectiveness - personally and corporately. This is not about working harder or longer but working smarter and with greater focus. It is easy for all of us to gravitate toward the comfortable rather than to stay focused on what is most important.

There are a number of questions that can help us reflect on ways we can raise the bar.

As I look at the coming week what is the single most important thing I need to do in order to move the ball down the court? That may sound simplistic but the truth is that getting the most strategic thing done in the course of a week is far more important than getting many non strategic things done.

Do I take time each month to prioritize my work and activities? One of the secrets of highly productive people is that they take the time to think about their upcoming month and prioritize their activities so that what is most important gets done and those things that are of lesser importance are done last. I do this with a Personal Retreat Day each month to think through my schedule and activities.

If there was one thing that would help me be more productive, what would it be? This can be as simple as scheduling the most important activities at the time when we are at our best, or blocking out time without interruption, email or phone calls. Answering this simple question - and acting on it - can make a significant difference in effectiveness.

Are there activities in my schedule that I could simply eliminate to free up time for more important things? We often accumulate activities and obligations that over time start to weigh us down when critical analysis would tell us that they are no longer critical to our work. Time is the one thing we can never get back so jettisoning those obligations that are not critical can help us move to the next level.

Are there activities that need to get done that can be done by others in order to free up my time for those things that only I can do? Often, there are activities that someone needs to do but that we don't need to do. On the other hand, there are some things we must do because we do them better than others. Delegating what we don't need to do frees us up to do those things that we really must do. A rule of thumb is that if someone else can do something 70% as well as I can, I should generally let it go.

Can I connect my activity with specific key results that I want to see from my work? Remember that there is a difference between activity and results. Often our activity gets in the way of focusing on the few key results that we want to see from our work. Making sure that our activity is the right activity to get to those results is a simple but profound principle.

Does my calendar reflect my priorities? Our calendars (how we spend our time) tell the real story of what our priorities are. Unfortunately there is often a disparity between what we would say our priorities are and how we actually use our time. Bringing our calendar into alignment with our priorities is a game changer.

Taking time to reflect on our activity, lives and work will almost always help us raise the bar on our effectiveness. Taking the time to slow down and think through what we are doing and how we are doing it can be truly freeing.

Ministry anchors that hold you back

Do you ever feel like there is an anchor that keeps your board or staff team from moving forward like it should? Like many of you are trying to row as hard as you can but it's like you have an anchor dragging behind you that makes the going slow and frustrating? You wish that you could cut through the water at a nice clip but each pull on the oars is hard!

Usually when this happens it is because of an individual on the board or team who don't belong there and until you move them on, the rowing will remain tough. And the team or board will grow increasingly frustrated about the slow pace given that they are throwing their energy into the process. Here are several anchors that keep boards and teams from moving forward.

Lack of clarity
Clarity is like the wind in the sail, you know clearly where you are going and therefore all hands on deck are helping move the organization in the right direction. Lack of clarity, on the other hand, is like a sail with no wind and an anchor off the back. Let's face it, if you don't know where you are going you will actually get there: wherever that is.

Lack of empowerment by leaders
Leaders who don't empower become ministry anchors! Everything ultimately comes back to them (because they  don't delegate authority and responsibility) holding things up, causing disempowerment to staff and ultimately making it all about the leader who does not trust his/her staff. Controlling leaders always hold the ministry back.

Lack of alignment
It only takes one individual who is not on board with the direction of the team to throw off the rhythm and momentum. After all you are all trying to go to a certain place but this individual does not agree and is trying to pull in another direction. Their resistance may be active or passive but it is real and it throws the rest of the team off kilter.

Inability to think at the right level
Here you have a nice board member or staff member who may well have the best interests of the ministry at heart but they cannot play at the level of the rest of of the group. In order to help them understand you spend inordinate amounts of time trying to explain. The process discourages the rest of the group and at every critical juncture you have an anchor keeping you from moving at the pace you could be moving.

Black and white thinkers
These are the individuals who don't understand nuance, or grey and for whom all issues are black and white and must be parsed that way. They become frustrating because they don't have the ability to be flexible in their thinking and flexibility is a key to a good team or board. Their stand on "principle" is so rigid that anything that violates their interpretation is a problem to them.

People who need to have their own way
I will call these people for what they are: narcissists. They are not team players. They have an agenda and they simply want their way. They may hide behind spiritual talk but the bottom line is that such talk is simply a smokescreen for their own selfishness and arrogance. These folks are deeply frustrating because they have a hidden agenda that keeps them moving in their direction at all times.

People who are not gifted for leadership
These may be deeply Godly folks who get on a board or team but who simply are not wired to lead. Making decisions that may offend someone in the congregation (and many decisions will) causes knots in their stomachs and getting them to a decision point is arduous.

I have on occasion tried to run the motor of a fishing boat without first pulling up the anchor. You realize very quickly you have a problem with forward momentum. And you pull it up. My advice to boards and teams, deal with the anchor when you have one. Not to do so is to settle for a significant momentum loss and great frustration for the rest of the team.

Learning to understand those we work with

There are few skills more important than that of learning how to understand those who we work with. It was Barnabas who watched and understood Paul after his conversion when others were deeply fearful of him. It was also Barnabas who understood John Mark when Paul wrote him off as a a failure: He got it right when Paul got it wrong.

Paul grew in this area and was a good read of Timothy and Titus, two men who he took under his wing to mentor. First and Second Timothy are full of insight into Timothy's wiring, propensities, strengths and weaknesses with specific wisdom and insight brought to bear by Paul. Paul had learned to do what Barnabas did instinctively, exegete people.

Everyone has fears, insecurities, strengths, unique wiring and blind spots that impact who they are, how they relate and how they are perceived. Good leaders learn how to exegete and understand those they lead and work with because it allows them to speak into their lives in a way that would otherwise be impossible.

This is a skill that can be learned. Often young leaders, like Paul, are too busy with their missional agenda to understand those around them. Hopefully, like Paul, they also learn the importance of exegeting people and opportunities along with the text.

Several simple suggestions for those who want to grow in their ability to exegete colleagues and staff. First, spend time in dialogue with them. It is in dialogue and probing that one best understands where another individual is coming from, what drives them and their framework of thinking and understanding. This is what Barnabas did with Paul in the early days. When others were afraid of him and therefore shunned him, Barnabas took him aside and talked with him - encouraged him and discipled him.

Second, watch, listen and observe words and actions. It is amazing what one can learn by simply being a good observer of words and actions. This is important in understanding those who report to you, those who are your colleagues or those above you. They more you understand how people think, how they react and how they make decisions the better you can influence their thinking and work productively with them.

Third, take time to mull and think about why a staff member reacts or acts the way they do. Just as insight into texts come to those who preach and teach as they mull the text so insight into people comes if we will take the time to mull them. People are complex and the better we understand their complexity the better we will understand who they are and what informs their actions.

Those who become exegetes of those around them find themselves with much better relationships than those who don't. In fact, those who don't build this skill often end up with shallow relationships because they never took the time to understand their colleagues. In the end it can short circuit one's leadership effectiveness.

Creating a dynamic team

As a leader, one of my highest priorities is to create a happy, dynamic, results oriented team that is energized, creative, collegial and deeply committed to a common mission. Here are some of the key elements that I believe are non-negotiable if one wants that kind of team and working environment.

Hire the best

God has gifted me with a wonderful team of professionals because we have worked on finding the very best people - in fact people that are a whole lot better at what they do than I am. This requires a leader who is not threatened by strong personalities and huge degrees of competency.

Tailor the Jobs

Great team members want to play to their strengths. Spend the time you need to ensure that the job reflects the strengths of your team members. The rule is that 60 to 80% of our time should be spent in areas of strength, not weakness. If the targets are not met, the level of dissatisfaction goes up. As time goes on, continue to be flexible in tailoring jobs to keep your people engaged and fulfilled.

Monitor happiness factors
I ask my team members regularly, what is your happiness factor, and they ask their reports. We want to know on a scale of 1-10 where people are at. If the number is seven or below I will probe. Sometimes it is a life issue but often it is a work issue that I can seek to resolve.

Create a collegial atmosphere
Everyone on the team is a critical member of the team from the lowest paid to the senior executives. Everyone's opinion and voice is heard and counted. Our jobs may differ but the honor, respect and voice we give to everyone is absolutely critical.

Empower people
Once a job has been defined, empower people to make appropriate decisions and to accomplish their job their way in line with the values and ethos of the organization. There is nothing more liberating than to allow people to use their gifts and creativity to accomplish their job.

Keep mission central
We are here for a common misson and we want to ensure that everyone is pulling in the same direction. The more clear the mission is, the more committed people will be to that mission. In addition, clarity of mission and strategy give people the information they need to make good decisions in their area of work.

Practice a monthly coaching/mentoring meeting

Take time each month to sit down and find out how your team members are doing, where they are facing challenges and what you can do as their supervisor to facilitate their success. Your investment in a monthly meeting sends a message to team members that you value them, want to help them and are committed to their success.

Be available
Senior leaders who are available to everyone on their team engender high loyalty. Often leaders see this as a distraction. In reality it is one of the most important things a leader does because your team members are the most important key to the organization's success. Show interest in people's lives, work and families.

Ask lots of questions
The more you know about what people are doing, the challenges they face and their wiring, the better you will be able to support them and help them maximize their gifting. Good leaders ask questions designed to probe and gain information they would not otherwise have. Few things show people great regard than to care about them and inquire about their work and lives.

Encourage robust dialogue
Rule. No issue is off the table except personal attacks or comments with hidden agendas behind them. Foster an atmosphere where honest dialogue is encouraged, new ways of doing things can be explored and creative collaboration is the standard.

Be generous with your praise

You cannot thank people enough or publicly recognize their contribution. After all, it is their work that makes the team successful. Go out of your way to make sure staff knows how much you appreciate them.

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Ministry teams that work, or don't

Ministry teams are great - when they work. Sometimes, however, they don't but they never seem to die once established. We are often far more careless in the ministry world on the building and leadership and mission of teams than we would be in the secular world. Just because someone has a great idea or wants to start or lead a team is not enough to let them do so. As you consider ministry teams in your context here are some issues to think through.

Do you have a good leader?
Whether we like it or not a team rises or falls on whether the one who leads it can actually lead. The definition of a leader is that when they look behind them someone is following! Good leaders can build team, inspire vision, implement strategy and ensure that the team is actually effective. Even with the best idea, until one has a good leader, don't start a ministry team.

Does the ministry team have a plan?
Good intentions are just that. What matters is that the intentions can be translated into a workable plan that meets real needs. Asking for an annual ministry plan from a team is just smart leadership. It forces them to think carefully about what they are going to do so that they accomplish their objectives. No plan, no team!

Is the ministry in sync with the overall ministry?
Churches, especially, are notorious for adding a hodgepodge of ministries without any real alignment. The ministry of the team ought to complement and be in sync with the overall ministry of the church or organization. All arrows need to be pointed in the same direction for a ministry to be most effective. Asking the question, how does your particular ministry complement the ministry of the organization is an important one.

What spells success for the ministry team?
If a team cannot define success they don't have a plan! Even in ministry we need to know what success looks like. I have seen many teams spin their wheels for long periods of time not really accomplishing anything. If there is a definition of success, they have a target to shoot for and you have a way to evaluate their effectiveness. That should be done at least annually.

What is your exit strategy?
Sunset clauses are great things. It is one thing to start a ministry team, quite another to close one down! It is helpful to have a written policy for how teams and ministries are evaluated and how you can disband them when their usefulness is no longer there, when energy lags, or when good leadership is not available. Having the liberty to shut down a ministry team is as important for leaders as the liberty to start them.

How do you celebrate success?
When teams work hard and accomplish something significant, how do you hold them up, thank them, celebrate their accomplishments and encourage them? We are often great at guilting people into serving and not so great at thanking them for their service. Faithful and effective team members need to be encouraged and thanked.

What is your plan for recruiting new team members?
There is a natural cycle of ministry, rest and ministry again. People often cannot serve forever. Yet it is often hard for them to take a break or move on to something new because there is a shortage of help. One of the functions of a team leader is to ensure that there are new people waiting in the wings or being recruited so that others can take a rest.

What do you do when a team leader hijacks the team?
This happens. You get a strong leader who has his or her own agenda and suddenly the team is doing its own thing but is not in sync or accountable to the leadership of the organization. Spelling out leader responsibilities ahead of time (there should be a document) gives you the opportunity to pull people back into alignment if they try to go on their own. Or to remove them if necessary from leadership.

Healthy ministry teams drive God's agenda in numerous way. Getting it right so they work make a huge difference.

A, B and C team players

Potential or current team members can be categorized as A, B or C Team players. This is not about being a good or bad person, but about being able to play well on your team.

A team players have qualities such as being self-directed, highly competent, committed to team and hard working. They are committed to your values and mission, require little management, and are results oriented. A Team players have high EQ's, they work well with others and have good self awareness.

B Team players are committed to team, work hard, buy in to your values and mission, are results oriented, and have high EQ, but may require more direction. Generally, B team players are not as creative or entrepreneurial as A Team players, but given concrete direction, they will do their work diligently and faithfully.

C Team players may or may not be competent (some are very competent and may even by 'stars'). But they have a fatal flow that disqualifies them from serving on your team. Disqualifiers include lack of tangible results, laziness, lack of buy in or adherence to your mission or values, low EQ that disrupts relationships on the team or elsewhere, inability to work productively as a team player, or immaturity requiring constant management.

Let me say what many in the Christian world are unwilling to say: C Team players do not belong on our teams no matter how 'nice' they are or how long they have been with you. To allow them to stay is to condemn the rest of the team to frustration and to compromise the mission of the organization. Remember, we are using God's resources to further God's Kingdom. We have a responsibility to our donors, to the Kingdom and to the mission of the organization to ensure that we deliver on the mission.

The question one needs to ask about C Team players is whether the fatal flaw can be dealt with so the individual can move from a C Team player to a B Team player. It is possible that people operating at a C Team level in terms of results are in the wrong job (wrong seat) in which case you may want to do some testing and try an alternate job if one is available. What is not wise is to leave an incompetent person in place. Your credibility as a leader will be legitimately tarnished with the rest of your team if you do not deal with performance issues - or other fatal flaws.

Before you decide that someone is a C Team player, ask the question whether they have ever been coached or mentored. And, whether anyone has ever been honest with them regarding issues that are problematic. If not, you owe it to them to put them through a process to see if they can be retooled and brought up to a B Team level.

A and B Team folks are the heart of any good team and organization. In some higher-level jobs, you will need A Team players. In many jobs, a solid, faithful B Team player is exactly what you need. Know that you need and work to fill positions based on that need.

One of the realities of organizations is that someone who is an A or B Team player at one phase of an organization's life can slip to a B or a C at another. Most people have a built in "capacity ceiling" where they cease to be effective.  Thus a youth worker who was a star when she had 20 youth in her group (she could personally relate to 20) starts to slip when she has 60 (she cannot relate to 60 and is not able to build a team to help her).

It may be a case of not being able to multiply themselves so that they can lead a larger number of people or it may be they have just quit growing (an all too common scenario). If coaching and mentoring do not solve the issue, you may have to move them to another seat on your bus or help them, redemptively, find a seat on another bus. What you cannot do is allow someone to function at a sub-standard level without directly impacting the rest of your team and the results of your ministry. At any state of your ministry's life, having the right people in the right seat is critical if the ministry is going to develop to the next level of effectiveness.

Your first responsibility as a leader is to ensure the health of your organization while always acting redemptively when a change is needed. People who are not doing well are usually not in their sweet spot, and they often know it. To leave them there is not fair to the organization, to others on your team, and in the end, is not in the best interests of the one who cannot play at the level they need to play at.

What leaders wish their staff understood about their role

There are many things leaders wish their staff understood about what they do. While there may be a  mystique about leadership, the realities are very different. So on behalf of many leaders, this is what I wish my staff understood (and many do) about what my life looks like as a leader. I am sure many other leaders have similar thoughts - if they could share them.

• On most days I love what I do. It is how God wired me.

• My greatest discouragements are not from the outside but from what people do or say within the organization.

• Criticism is easy. Real solutions are not! I don't have the luxury of criticizing. I must find solutions.

• I respond poorly to cynicism toward leaders and leadership. My calling is a calling just as yours is.

• My work never goes away, not even on vacation. Not Ever! Ask my children and my wife!

• Part of my job is to clean up messes that others make - quietly. 

• I don't mind criticism but I do have a heart (really) and how it is conveyed is important.

• It can be a lonely job as I cannot share everything that I am dealing with.

• Even leaders need encouragement when it is sincere.

• If you wonder what I do with my time it is all on my calendar and you may see it. I share my daily schedule with those who pray for me on a monthly basis.

• I desire the same respect from my staff as I give to them.

• I need your prayer daily. I pray daily for wisdom, favor and empowerment. I know how frail I and needy I am.

• If I sometimes seem distracted, please don't take it personally. I have a lot on my mind seeking to integrate all that our ministry does rather than simply one facet of the ministry.

• When I travel I take all my work with me including the hundred fifty plus emails I get daily. While others can disconnect, leaders cannot. Mornings start early and evenings end late. Sleeping in hotel beds 150+ nights a year is not a perk but a challenge!

• I have the joy and responsibility of sharing the blessings of success with our staff (who make great things happen) and taking responsibility for failures (no matter who made it happen) when they occur. 

• When I make a mistake it is more visible than when you do. I may require a lot more grace as well because of it. Some notice when you blow it. Everyone notices when I do.

• While I wish I could, I cannot meet all the expectations that people have for me and must focus on those things that God clearly wired and gifted me for. It is hard but necessary to say a gracious no. By the way, like you, I am only good at a few things and those are the ones I need to focus on.

• Because of my leadership visibility I will be misunderstood for things I do and say no matter what. I wish for the same grace and benefit of the doubt that I give to others. 

• When I do create questions I would prefer you ask me what I meant rather than talk to others. They don't know my heart, I do. I am always willing to talk.

• As a leader I can be a friend to staff (and want a highly collegial ethos) but there are boundaries because of my leadership role. Not all understand this.

• I am not the leader who came before me and not the one who will come after me. I am me! 

• Like you, I am accountable. All of us are including me. Like you, I answer for my decisions and work. If anything, my accountability is higher because my responsibility is higher.

• There are many things I don't have answers for and will not pretend that I do. I do a lot of thinking and pondering and dialogue and learning. I have learned that answers to complexity does not come easily. 

• I am deeply appreciative of the staff I work with. Whatever we accomplish is a team effort. I thank God daily for every one of them.

• As I said, on most days (including today - so far)  I love my job!

Why ministry teams actually do matter!

I am a great proponent of teams in ministry. I lead through a senior team in ReachGlobal, sit on the senior team of the EFCA and we organize all of ReachGlobal's personnel in teams. This is not leadership by committee but leading through team.

Here is how we define a team: A high-impact team is a group of missionally aligned and healthy individuals working strategically together under good leadership toward common objectives, with accountability for results.

It is interesting to me that the New Testament has a lot to say about teams. When Jesus picked His disciples it was a team of 12. When the first missionaries were sent it was a team of two. When church leadership was established it was a team of overseers or elders. When there was a ministry need in the early church a team of Deacons was established.  Is there in fact a theology for ministry teams? I believe that there is.

Ministry teams reflect the theology of the gifting that God gives to each one of us. We are given specific gifts which means we lack other gifts. It is in the complementary use of those gifts that we make the best decisions and get the best results. I have leadership gifts but don't do process or details well. I need someone who does the details well and someone else who is process oriented to name just two of my many deficits. In team, though we find the complementary gifts that are so important.

I am convinced that the current emphasis on healthy teams in the workplace is simply a reflection of the way that God uniquely gifted us in specific areas and that the theology of God given gifts - which means we need one another - is being played out in the secular arena as we learn more about strengths and weaknesses. 

Doing ministry in a team setting is harder than doing it alone in some ways. It means that we have to interact and cooperate with others. Even Paul and Barnabas could not make that happen early in their career.  While there are certainly people who are not compatible with us it is also true that having to cooperate with others is one of the means that God uses to grow us. Even Paul seems to have realized that he was wrong about John Mark as he speaks fondly of him later in life.

I have found that ministering in a healthy team setting forces me to grow because I must listen to other points of view, agree to group decisions and be flexible with my own desires. In fact, it is the inability of certain people to bend their will to common decisions that is the nemesis of many teams (think church boards). 

Working in team is a great counterbalance to our natural autonomous nature that simply wants to do our own thing. It is a check against our pride and our tendency to make rash decisions. I have been saved from many potentially unwise decisions through my interactions with trusted team mates. It is very rare for me to deal with any difficult situation by myself. It is in the wisdom of several trusted counselors that the best decisions are made.

One of the prerequisites for those who lead through team is a degree of humility. Even as a leader I must submit my will to the team I have brought around me. They are loyal and cooperative but in choosing to lead through team all of us including myself are subject to the group process. I am both the team leader and a member of the team. It is not what I decide but what we decide together. This is a good thing for leaders as healthy leaders must be able and willing to follow as well as to lead. Which is why unhealthy leaders don't lead through team but choose autonomy.

Four skill sets every good team and board can profit from

The best teams and boards (boards are teams) are deliberately created and they can profit from having a mix of wiring and skills. There are four key roles that people can play, depending on how they are wired that can bring strength to a team.

Initiators. These are the people who come up with new ideas and initiate needed action. They are creative, action oriented, and suffer from very little fear. They see what can be and want to push the boundaries for productive results. 

Supporters. These are individuals who come along to support ideas and initiatives. While they are not often the initiators, they help make thing happen and become agents of support with others. No good ideas get put into play without supporters.

Challengers. The gift of a challenger is to turn over the rocks of ideas and initiatives and look underneath and ask the hard questions. They are often misunderstood because they are willing to ask the hard questions. Not because they want to be cantankerous but because they want to probe, look for unintended consequences and in the process help get to a better solution.

Processors. These folks can irritate initiators because they want to process everything. The truth is that without processors, the ideas and initiatives often don't proceed well. Processors think process: A to B to C to D as well as how people will respond to ideas proposed. They are key people to bring an idea to reality.

Think about which role you normally play - and the other members of your team or board. When working well together these four skill sets make a great combination.

Five questions every good manager periodically asks their staff

The reality of leadership is that generally staff will often not tell us key things unless we ask. When we ask, however, we are likely to get a straight answer. Wise leaders ask these five questions periodically of their staff.

1. Is there anything that I do which causes problems for you or disempowers you? 

2. Is there anything that you wish I would do differently?

3. Do you need anything from me?

4. Are you fulfilled in your role and do you believe your gifts are being used to their fullest?

5. What is your happiness factor (1-10)? What would make it higher?

Five simple questions that can create healthy dialogue and significantly enhance your working relationship with staff.

The art of managing up and valuing those who do

I have an amazing staff and one of the things I appreciate about them the most is that they manage up well. In other words, they are skilled at managing me as their leader and it makes me a far better leader.

Every leader needs those who are willing to manage up. We need those who will help us think through different perspectives, consider different options, rethink old paradigms, and help influence direction. Leaders who are resistant to that are poor leaders. Those who welcome it are better leaders because of those who manage them from the side or from below.

I know that not all leaders are willing to listen to messages from below that they don't want to hear. One of the decisions I made long ago was that I would not work for someone who was not willing to listen to what I had to say - they did not need to agree with me but they did need to be willing to listen. 

I realize that we earn the right to speak and there are appropriate ways of speaking and a right time to speak, but all things being equal, those who will not listen to those who work for them are leaders I choose not to work for.

Why do I value those who manage up? First because they have perspectives that I don't have and see things I may not see. All of us suffer from a limited perspective! Second, because they care about the mission of the organization. If they didn't they would not make the effort. Third, because they generally have my best interests in mind - if they didn't they would not bother. 

The last point is one that leaders ought to consider carefully. Generally staff want their leaders to succeed because if they do, so does the team or organization. When leaders are missing something that they need to know (what staff are thinking for instance) it is a great favor to them to clue them in. 

One of the ways I have approached potentially unpopular feedback to those I have worked for is to say something like this: "I want to share some things I have been mulling on. I don't need you to answer me and how you deal with the information is up to you but I want you to know...." This way I have not put someone in a corner, have not told them what they ought to do about it (and that is not my responsibility) but have shared what I think or know for their benefit and consideration. 

I have always appreciated people who have done this with me. I want the information or feedback they have but I am not always able to share what I  know about a situation with them. Giving me the information without needing a response allows me to process and file it away and become a part of whatever course I take. 

It is when people have an agenda that they are pressing on me that such feedback becomes problematic. Managing up with an agenda that a leader do what they want them to do is going to backfire and is a fast route to diminished rather than greater influence.

Leaders who resist feedback from below or the side often get what they deserve as other staff leave them to their own devices knowing that their lack of knowledge will hurt them but also knowing that they don't want to hear. It generally does not work well for either the organization or the leader.

The Emotional Intelligence of your ministry team or board: take the test

The emotional intelligence of your ministry team or board makes all the difference in terms of its health and your ability to carry out healthy and effective ministry. Here is an inventory that can help you gauge the EQ of your team or board. 

Give each question a number from 1 to 10 that describes the accuracy of the statement with 1 being very untrue and 10 being very true. 

Ask each member of the team/board to score the ten questions. Take the total score for each participant and divide by the number of respondents for your group score. 

You may want to discuss the ten questions in one of your team/board meetings as a growing exercise.

What the scores tell you:

• 60 or less, your board/team needs to do serious work and would be considered to have poor corporate Emotional Intelligence.
• 60 - 75, your board/team has moderate Emotional Intelligence but needs to be more intentional in these areas.
• 75 - 90, your board/team has fairly good Emotional Intelligence and would gain by talking about places where the score was low and could be brought higher.
• 90-100, your board/team has excellent Emotional Intelligence and should both celebrate and work to stay that way.

Take the test and grow your board/team.

1. There are no issues that we cannot put on the table for discussion. _____
2. Members of our team/board respond with non-defensive attitudes when their position is challenged. _____
3. All of our team/board are willing to abide by decisions of the group once they have been made. _____
4. Members of our team/board keep short accounts and quickly resolve interpersonal conflicts. _____
5. There are no ongoing divisions on our team/board. ______
6. Total honesty and candid discussion is always encouraged by the team/board leader. _____
7. Members who may disagree with a course of action are never marginalized. _____
8. Members carefully listen to the opinions of others and fully engage in the discussions of the group. _____
9. There is a high level of interpersonal trust among members of the team/board. _____
10. When members of the team/board become disruptive to the work of the group the issue is handled and not ignored. _____

Seven Habits that kill a great staff even in a good church

This is a great article for those of you who have staff. Short, to the point and right on. Even good churches can disempower their staff. Written by Artie Davis at artieDavis.com
http://artiedavis.com/2012/07/17/7-habits-that-kill-a-great-staff/

What makes for a healthy team?

The word "team" elicits various responses depending on whether we have served on truly healthy and synergistic teams. At its most basic level, there are four elements to a strong and healthy team. Minus any one of these four and the team will not be healthy, nor a joy to serve on.

Healthy Leaders
Good leadership is a function of healthy individuals who are committed to develop, empower and release their team members. Health includes good Emotional Intelligence (EQ), a commitment to develop their people and to release them in meaningful ministry - empowerment within clear boundaries. Healthy leaders stay connected with their team, remove barriers for them, ensure that there is synergistic work taking place, develop their staff and ensure that the team is focused on the right things.

Right People
Teams are made up of the right people (right people, right seat) where the chemistry of gifts, talents, and personalities come together to accomplish the mission of the team. This results in cooperation, synergy, effectiveness, productivity and unity. The true payoff comes from staff who are energized and fulfilled in their  work. It takes just one wrong person on a team to create chaos or lack of unity and effectiveness. 

Missional Clarity
Healthy and strong teams have unity around a clear vision, purpose and strategy. They are all on the same page, know where they are going and how they intend to get there. There is a clear direction to their work and while team members may be doing many different things, they are all focused on the same missional goal. The missional agenda is the north star of all that they do. This is the opposite of everyone doing what is right in their own eyes.

Healthy Environment
Healthy team environment creates an atmosphere that maximizes creative endeavor. This is a culture where fresh ideas can be put on the table, there is the ability to disagree and engage in the conflict of ideas, best practices can be explored and there is an enjoyable, collegial atmosphere of trust and cooperation. 

If you lead a team or serve on a team, which of these characterizes your team and where do you need to become stronger and healthier? Create health in all four areas and you have team glue that is strong and enduring. To go deeper in developing healthy teams, Leading From The Sandbox: How to Develop, Empower and Release High-Impact Ministry Teams can help.

13 Leadership secrets from TJ

Clarity
The first job of leaders is to provide maximum clarity to those they lead about what their organization is about and how they will do what they do. The second job of leaders is to ensure that there is alignment around that clarity. The third job of leaders is to ensure that there are results based on that clarity. Leaders are the chief evangelists for the clarity they have defined for the organization.


Simplicity
Ministry is complex. Complexity is confusing. The job of leaders is to simplify complexity. Leaders simplify, simplify and simplify until all important issues can be explained on one sheet of paper.


Altitude
Leaders understand the altitude that they need to fly at in order to lead well and resist the temptation to dip down to fly at an altitude others are supposed to be flying at. Leaders do not disempower others in the organization by dipping down and doing what others are tasked with.


Empowerment
Leaders empower those who work for them within agreed upon boundaries. They neither delegate without accountability or micro manage and second guess. Leaders empower good people and hold them accountable for results.


Team
A group of missionally aligned and healthy individuals working strategically together under good leadership toward common objectives with accountability for results. Leaders build teams carefully and lead them intentionally.

Resolve

Leaders must have the resolve to follow through consistently with the clarity they have established. Clarity means nothing without the consistency of disciplined execution in a same direction. Leaders have staff who learn never to question their resolve.


Trust
Trust is a function of clarity + consistency + fairness + keeping one's word + authenticity + serving those on one's staff. Leaders always keep coinage in their trust account.


Failure
If one never fails one is living and leading too cautiously. Where there is not permission to fail there is no entrepreneurial thinking and where there is no entrepreneurial thinking there is no significant progress. When failure occurs, leaders practice autopsy without blame.


Evaluation
The mantra is plan, do, check, adjust. Leaders evaluate constantly.


Wisdom
Common wisdom is very common and rarely wisdom. Leaders think like contrarians, always asking why and why not? Leaders do not automatically go with the flow. Rather, they question the flow and look for new and better ways to do what they do. Leaders question conventional wisdom frequently.


Change
Tweaking is fear based change and one cannot tweak one's way to a new future. Leaders look for the game changers that change everything. A few truly significant decisions each year are more powerful than many insignificant decisions.


Results
Leaders never mistake activity for results. Everyone is busy but not everyone sees the same results. Leaders distinguish between activity and activity that yields intended results.


Intentionality
Leaders are deeply intentional in how they live and lead. They never settle for accidental living. Leaders know what they are about, what their priorities are and what they should say no to.

Empowerment that actually disempowers.Leadership by benign neglect

Think of empowerment as a horizontal line. On the left hand side is the manager or leader who micromanages - highly disempowering to those they lead. At the extreme right side of the continuum is total empowerment or actually neglect of staff which is equally disempowering.

Leaders on the right end of the continuum often think that they are highly empowering leaders. After all they rarely if ever tell staff what to do. But what they are actually doing is neglecting their staff to the point that staff must figure out what their job and priorities are without any structure, framework or guidance. They also have to solve problems without the help of their leader. This is leadership by benign neglect. More accurately it is a lack of leadership that usually makes for frustrated staff.

Leaders who lead by benign neglect think that they are doing their staff a favor. In reality they are not doing their staff any favors.

Here is why.

First, when there is a leadership vacuum, someone will fill it. If a leader or manager is not leading someone else will exert their influence. That someone else may or may not be a favor to the rest of the team. They are free to control others and drive their agenda, however, because the organizational leader is not providing adequate oversight.

Second, people want and need clarity about their role and what the organization is up to. I have actually had staff who work for benign neglect leaders tell me that they don't know what they are supposed to be doing or what their role is. Staff who must fend for themselves are generally frustrated.

Third, staff often feel as if their manager or leader is not engaged in the team or organization. The truth is they are right! The leader is engaged in his or her personal agenda but not in helping the staff of the organization if they lead by benign neglect. Neglect is of course not leadership but an abdication of leadership.

In my experience this situation occurs for a number of reasons. It may be that the leader has grown an organization by the force of their vision but does not have the skills to be an organizational leader. It may be that the leader is more interested in their own world than providing the leadership that the group needs. Either way, their staff feel disempowered.

If a senior leader is not wired to organize, lead, provide clarity to staff, mentor and coach staff they need to find someone who can and will. This is where a strong COO role is needed but in order to be successful, the senior leaders needs to cede organizational authority to the COO and then stay out of staff and management issues. In the absence of a strong internal leader, benign neglect leaders will eventually stall or plateau their ministry because the larger a ministry the more critical clarity and good organizational structures become.

Back to the empowerment continuum. The place to be is in the middle. Not micromanaging but not neglecting. It is empowerment withing boundaries with clarity and accountability. No favors are done staff with micromanagement an no favors are done with benign neglect. Both disempower rather than empower.

Want the loyalty of your staff? Consider these things.

Recently I wrote a blog on "The issue of staff loyalty," which had more hits than any blog in two years. Mostly because the loyalty that many leaders ask for is neither healthy or true loyalty. 

Here is the question I want to pose? How do leaders develop true and healthy loyalty among their staff. The answer is deeply counter intuitive and the opposite of how many leaders seek to enforce loyalty. In fact, loyalty cannot be forced or enforced. But it can be nurtured and developed. It is done, however, in just the opposite way that unhealthy leaders seek to enforce it.

These are some of the qualities that build high loyalty among staff. They are practices of healthy leaders.

I want the very best for my staff and their development.I will help them become everything they can be and at the same time hold them with an open hand should it be time for them to leave and take on a larger challenge. When that day comes I will celebrate with them and help them make a healthy transition.

I will encourage them to be their own people, speak their own minds and engage with me and the team in robust dialogue as long as there are no personal attacks or hidden agendas. Every person at my leadership table is there for a reason and I want all their intellectual capital, ideas and thoughts. It is an open, candid, collegial atmosphere.

I will encourage disagreement and push back and will never marginalize anyone for doing so. Loyalty is not that you agree with me but that you want the very best for the organization and are willing to do whatever it takes to help us get there. Rather than trying to control thoughts (which never works), I will encourage candid discussion of the issues knowing that this is how we get to the best solution. I will always send the message, "I want your opinion."

I will keep my word and model integrity and honesty. The commitments, lifestyle and treatment of people by leaders breeds either cynicism or respect. There is no loyalty without well earned respect by leaders. Leaders model the behaviors and commitments that they require of staff.

I will stay connected with them so that they know I care about them and appreciate their work. Disconnected leaders send a message of lack of appreciation. I cannot be the best buddy of my staff (and that is not healthy) but I can stay connected, interested and engaged in what they are doing. This also means that I will give regular feedback on how they are doing and remove barriers they face so they can be as productive as possible.

I will compensate them fairly for the job they do. Taking advantage of people by not paying them well or fairly for their work breeds discontent with good reason. 

I will not micromanage but empower well within understood boundaries. Empowerment is one of the most powerful keys to loyalty because it sends a message of trust, competence and the desire to allow one to use all of their gifts and creativity to accomplish the outcomes of their job. Micromanagement is deeply disempowering.

I will provide maximum clarity on what our ministry is about and how we intend to get to success. Clarity is empowering and releasing because with clarity people know what direction to go and they are released to help us get there. 

I will lead from influence rather than positional authority except in those rare instances where positional authority must be used. Positional authority can be a means of control while leading from influence is a means of mentoring and empowerment. Wherever possible we want staff to make appropriate ministry decisions within the boundaries they have been given.

I will not make unilateral decisions that impact my staff without talking to them. People do not like surprises. And, senior leaders may well not have thought through all the unintended consequences of decisions made for the organization. Thus I will always consult my senior leaders prior to any major directional or policy move so that it is us making the decision, not me.

I will be candid and truthful about issues related to the organization. Staff have the right to know what challenges the organization is dealing with. Unless it is confidential, good leadership does not hide issues or spin them but shares them candidly and honestly.

I will encourage loyalty to God and to the mission of the organization rather than to me as the leader. Our mission is the strongest glue that holds us together. Loyalty to the leader is never as strong as loyalty to the mission. Leaders can disappoint and leave.   Leaders who demand loyalty are leading from a narcissistic place while leaders who encourage loyalty to the mission are leading out of servant leadership.

Ironically, leaders who don't demand loyalty but serve in ways illustrated above are leaders who have the loyalty of their staff. They did not ask for it but they earned it. In fact, good leaders don't even think about developing staff loyalty to them. They simply serve their staff well.

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Giving credit away

Leaders take way too much credit for their success for in reality our success when we see it is less a factor of what we have done and more a factor of what our team has done. That is not a statement of false humility but one of true reality. 


We as leaders may set the pace and direction but it is staff and teams who through collaborative effort make things happen. Too often, however, we are content to take the credit for success rather than lifting up those who did the hardest work, our team. By far, good work in execution is harder than good work that leaders do in setting the direction.


Giving credit away is not always a public thing. The simple act of thanking a staff member for what they are doing with specific explanation of how their contribution has made a difference is a powerful conversation. Many would prefer that over public recognition. And it lets staff know that you have noticed what they do, are aware of their work and deeply appreciate it.


Doing something nice for your team, something that actually costs something once in a while also sends a powerful message. Even in an age of frugality, splurging once in a while on your staff says, "I appreciate you and your work." 


Leaders are often visited by other leaders. Make a point to introduce those who visit you with members of your team that are present in the office. You send a dual message by doing so: to your staff that they are important and to your visitors that you value your staff. 


Finally make it a point to greet your staff and ask about their personal lives and family. They are not simply valuable because they work for you but because they are God's son or daughter. Treat them like you would a family member by showing interest in them as persons, not simply as employees.


If team means anything it means sharing credit with those who together with you make things happen. Your loyalty and appreciation to them will make them loyal and appreciative of you and your leadership. Be generous in sharing credit.