Growing health and effectiveness

A blog centered around The Addington Method, leadership, culture, organizational clarity, faith issues, teams, Emotional Intelligence, personal growth, dysfunctional and healthy leaders, boards and governance, church boards, organizational and congregational cultures, staff alignment, intentional results and missions.

Monday, June 4, 2018

The umbrella principle: Creating safe spaces for honest conversation


We have become a people divided: By opinion, politics, theology, preferences, lifestyle choices and any number of other issues. Those divisions alienate people from one another, create tribes that harbor animosity toward other tribes and prevent honest conversation that might just help us understand one another - even with our differences. What we lack are safe spaces for honest conversation.

Thus the umbrella principle. If you have a table with an umbrella in your back yard or deck, what happens when you raise the umbrella? What was before an impersonal space becomes a personal space for those sitting together underneath that umbrella, creating a more intimate and safe place for conversation. If you doubt me, try a conversation with friends with the umbrella down and then with it up. When you raise the umbrella you create a different environment. 

Those of you who enjoy an occasional cigar will understand me when I say that you cannot easily get into a fight in a cigar lounge. It always amazes me that such different people become such close friends when communing together over a cigar. Differences seem to disappear as honest conversation takes place in a safe place that encourages rather than discourages friendship. And in the context of friendship, differences of opinion can be honestly discussed. 

In every setting whether it be business, church, among neighbors and even family we ought to be looking for and creating safe places where understanding and friendship can be come more important than our differences - whatever they might be. And who knows, we might even learn something. 

In the absence of friendship, differences divide. In the context of friendship, differences create opportunities to challenge one another in a healthy way.




Friday, April 27, 2018

How do you measure the success of your organization?

I recently had an interesting conversation with the leader of a homeless ministry in the south. The city he is in has a large homeless population living in hidden places within the city. Because the weather is fairly mild it is a good place for homeless folks to congregate. The ministry he leads has a stated mission of helping these homeless folks get off the streets and into a stable living and working environment. This is also his desire.

His board however, measures something much different. They love to tell folks about the 40,000 meals they serve each year. The more meals served, the more successful they are in their view. On one level this is understandable. Feeding the hungry is necessary and it is a ministry. Helping the homeless become stable with homes and jobs is very tough, especially with the prevalence of drugs and alcohol within the population, to say nothing of mental illness. It can take years to help an individual move out of one world and into another.

The problem, of course is that focusing on the number of meals does not get to the heart of why the ministry exists. But because it is easy to count, it has become the measure of success for the board. The result is that more and more resources are focused on meals at the expense of the ultimate goal of the ministry which is to help the homeless leave the streets. By measuring the wrong thing - a good ministry in itself - the board sabotages its ultimate objective.

What you measure is what gets the attention in any organization. if you measure the wrong thing the attention is focused in the wrong direction. And it is easy to do. Everyone in leadership should regularly ask the question: "Are we measuring the right thing to ensure that we are moving in the direction of our mission and vision?" This means that we must do the hard work of figuring out what to measure and how to measure in order to determine whether one is heading in the proper direction and seeing success?

This is especially important in churches where our measure of success is often attendance, giving and buildings. But these are truly peripheral to the mission of the church which is more believers and better believers: Evangelism and Discipleship. That is harder to measure but it is possible to measure. Remember, what you measure is what gets the attention!