Growing health and effectiveness

A blog centered around The Addington Method, leadership, culture, organizational clarity, faith issues, teams, Emotional Intelligence, personal growth, dysfunctional and healthy leaders, boards and governance, church boards, organizational and congregational cultures, staff alignment, intentional results and missions.

Tuesday, October 12, 2010

Understanding the wiring of your staff

Several long conversations with ministries recently - both church and other have reminded me of the importance of paying close attention to how individuals are wired before we place them in their jobs. In one case, significant mistrust had developed between a senior pastor and his board. Words like “mistrust” and “unqualified” “lack of communication” and “distant” were used and it was obvious that there was a significant gap between the work of the board and the expectations of the leader.



In our dialogue, however, it became very clear that the long standing frustrations had nothing to do with the integrity or qualifications of the leader. Rather, they had to do with how the leader was wired and gifted. In fact, we made two lists on the white board. List one was the list of all those things that the pastor did (or did not do) that caused frustration for the board. They were all organizational leadership issues.


We then made a long list of the leader’s strengths. They were almost all people related, things he did one on one and did very well. His areas of strength lie almost completely outside the organizational arena. They are strengths he uses one on one with people facing problems, in evangelism and in his preaching.


This took the conversation out of the real of “good or bad” “trust or mistrust” and put them into a category that revolved around current job fit. This could mean that this leader will be happier in another job. It could mean that the board needs to change his responsibilities so that he plays to his strengths. That is a process they need to run over the next months.


In our organization we actually have three steps in the hiring process. First, is this someone we want on the team: Do they have the emotional, relational, spiritual and skill healthy that we need? Once we say yes, we need to determine how they are uniquely wired by God. Are they individual producers or organizational leaders? How do they like to be led and how do they lead? We use the SIMA organizational tool for this analysis as well as long dialogue. Finally, we write the job description that is consistent with their gifting and wiring. The job description gets written last, not first.


People are hard wired by God in unique ways and that wiring is not going to change. We can grow in a number of areas but our wiring will not change. The leader above will never be a great organizational leader but he shines in his lane. The more we think along those lines, the better the fit, the lower the frustration and the more return on mission we will experience.

Sunday, September 26, 2010

Missions and the Holy Spirit

I am going to make an observation as a mission leader that some may take exception to but which I believe to be true: In general missionaries from the west have much different expectations of the Holy Spirit in the missions endeavor than those we serve in the majority world. 

It saddens me that many missionaries I meet have very low expectations of what God might actually do through their work. They work hard, expect little and often see little fruit. Often, the very people they work with (from the south and the east) have a much larger expectation of what God intends to do through their ministries. They expect much, and see much fruit.

Why the difference? I believe it has much to do with out view of the Holy Spirit, His work in our lives and our expectation or not that He will show up in a significant way.  

In the book of Acts - our best primer on missions there are two concepts that show up together with regularity: proclamation of the Gospel and the power of God. Word and power together. It never surprised Paul with God showed his power in places that the Gospel was proclaimed. It was that power that gave credence to their claims that God was who He was and had the power to change their lives. Miracles, healings, and radical life changes accompanied the proclamation of the Gospel. "In this way the word of the Lord spread widely and grew in power" (Acts 19:20).

Why is it that in the rationalistic west where all things must fit into a neat box and everything have a rationale explanation that we see so little of that power in our ministries? Why is it that in the majority world, that power is regularly seen in miraculous events such as healings that result in people coming to Christ? 

The Holy Spirit defies rational explanation. He shows up unexpectedly, and does things that defy explanation. In my own life, in 2007 He chose to miraculously heal my mitral valve when surgery would have been a death sentence because of my dire illness. My cardiologist cannot understand how that happened! So why should I be surprised when God heals regularly in much of the world resulting in people coming to Christ? Or shows up in other amazing ways? Even raising the dead resulting in the birth of churches!

We have been taught too often in the West that all our theology needs to fit into neat little boxes - but God defies fitting into a neat little box. When He chooses to show up in power, the unexpected takes place - we cannot control Him. The real question is whether we in our rationalism are willing to allow Him to show up, expect Him to show up, want Him to show up or believe He will show up. 

Expect little and we will see little. Expect that the Gospel is the "power" of God for the salvation of everyone who believes...and pray that God would do beyond what we could "ask or imagine" and He might just do that!

Believers in the majority world don't have the sophistication to know that God is supposed to fit into neat categories. When they read the Scriptures and see God doing the unexpected and miraculous they actually believe he operates that way. When He tells them to ask for much fruit they assume He means what he says. And God blesses them for their naive faith. Actually that naive faith is the faith God wants from each of us. 

We have a lot to learn about the power of God through His Spirit. We have a lot to learn about believing that His power breaks through spiritual strongholds and changes hearts. We have a lot to learn about naively believing that He wants to show up in power, surprise us and others and bring people to Him. As for missions from the west, I believe our lack of faith in the power of God, through His Spirit is one of the greatest barriers to seeing the Gospel come the way we see it came in the book of Acts.

What I am encouraged by are the number of workers from the west who are re-examining the role of the Holy Spirit in their lives and ministries. And even reclaiming the "forgotten God" of the Holy Spirit. 

Here is my challenge to every Christian. Read the New Testament for the first time! By that I mean, put aside all your theological training, grids and commentaries for a while. Just read the New Testament and ask yourself, "What does the New Testament say about the Holy Spirit and His power in my life?" And, "if what it says is completely true what might I expect Him to do in my life and ministry?" And then - here is the scary part - invite Him to surprise you in your life and ministry. It's an invitation He will not turn down. 

   

Developing a Book of Knowledge


Think back to a time when you came into a new organization - perhaps your current organization. How long did it take you to figure out what was really going on, understand what the culture was, or get up to speed on issues they were dealing with? The discovery process can be frustrating and disorienting.

There is a way to shorten the process for new folks who come into your organization. It is to develop a comprehensive "Book of Knowledge." A Book of Knowledge is a compilation of every key document, policy, powerpoint, key meeting minutes, videos, white papers and so on - going back at least five years. It is all those things that those who have been around for a while already know but what a new individual has no clue about.

With a Book of Knowledge for your organization or team, one of the first responsibilities of a new staff member is to take a week or so and simply immerse themselves in that information. Coming out of that homework they then have context to ask questions of their supervisor and dialogue in depth over issues that are key to their success in their new role.

Not only will they get up to speed faster but the frustrations of trying to understand their new organization will be significantly alleviated. Do you have a Book of Knowledge for your organization?

Thursday, September 16, 2010

The Magic of Questions

Many of us are great at telling others what we think and sharing our opinions or telling others what they should think or do. Fewer of us are great at asking questions which draw others out, show our interest in them or create dialogue around issues that allow us to understand others or get to common understanding. For those who develop this skill, there is a special magic in the way others respond to them.



One of my sons is currently looking for a job and a good friend has been coaching him on interviews. The first thing he taught Jon to do was to look around the office of the one doing the interview and notice everything that was there because every book, magazine, picture or memento tells a story about the individual. And then he suggested Jon comment on those items and ask appropriate questions to draw out the interviewer.


Why? Because relational connection is everything in an interview. Actually, relational connection is everything in all of our interactions and learning how to be naturally curious and ask good questions goes a long way in making that connection.


“Tell me about….” questions allow you to ask about situations, decisions or thinking of another person. It sparks a narrative or story which provides context and understanding about a specific issue. It is an open ended question that allows the narrator to take it where they desire and allows for one to follow up to clarify.


“How did you…..” questions are wonderful questions if you want to understand how someone is wired because it is really asking how one went about tackling a specific issue or dealing with a specific problem. All of us go after issues differently so “how” questions help you understand how they are wired.


“Tell me why….” questions allow you to probe why someone chose a certain course of action and if asked well does not indicate rightness or wrongness but simply why they chose that course. If the course of action was problematic one can follow up. Often, one will understand the rationale that they did not understand before for a course of action.


“What are you learning these days about….” allows one to probe on any number of subjects and often reveals the cutting edge issues that people are grappling with opening up a wonderful dialogue on the subject.


The magic of questions is that it creates relationship, gives great insight into the thinking and styles of others and most importantly gives honor to the one to whom we ask the questions. The more questions we ask, the more we honor others and the more we understand.

Monday, September 13, 2010

Leadership maturity: From me to us

There is an important transition that takes place as leaders mature and as their ministry grows. Many young leaders believe that leadership is about “making the calls” and decisions. Certainly, good leaders are pace setters as well as direction makers. They have an internal compass as to where the organization needs to go, articulate that direction daily and rally leaders and staff to go with them. This is especially true in new ministries, and when ministries are walking through transition and re envisioning their future.


Wise leaders, however, know that there is a more powerful leadership paradigm than leadership that revolves around them. It is shared leadership built around strongly held commitments where a senior leadership group brings their collective intellectual capital and gifts to the table in order to maximize the organizations potential. In order to get to this higher level of leadership there are four things a senior leader must do.


First, shared leadership requires that there is great clarity regarding what the organization is all about. Shared leadership only works when everyone is committed to the same mission, direction and values. This missional clarity is the glue that holds the group together and ensures that they are all moving in the same direction with the same commitments. Without great clarity, shared leadership simply becomes confusing.


Second, shared leadership requires the senior leader to build the very best group of A team players at the top of the organization. This often means recruiting leaders who are stronger than us and who have skills we do not have. The stronger the senior team, the better the organization will be – if built around great clarity and shared vision. As I reflect on the senior team of the organization I lead I can say with confidence that we would not be a fraction of what we are today without the skill, commitment, ideas, innovation and leadership of this group of leaders together. They are A players, committed to the same vision and multiply the leadership quotient of what I could do alone exponentially.


Third, shared leadership requires humility on the part of the leader along with a strong dose of self confidence. Many leaders suffer from deep insecurities which prevent them from building a strong team around them, allowing robust dialogue and dissenting views or allowing the team to truly lead. The pride and insecurity of the leader (these two often go together) keep the organization at the leadership level of the leader instead of allowing the exponential leadership potential of the group to take it to a new level. Those who lead at this level understand that it is not about “them” but about the mission and influence of the organization and set aside their own interests in the interests of the group as a whole.


Fourth, they actually share leadership with their senior team. Sitting in a meeting recently with five of the senior leaders of our organization I realized that they were grappling with issues that I used to grapple with. They were taking ownership for ministry direction that used to pretty much be mine. And, I realized, decisions I might have made myself are now being made by us, not me. It was a gratifying moment. I know the wisdom of the group is better than any of our wisdom by ourselves. I know that the direction does not depend on me because now there is a mature “us.” I know that our ministry philosophy will go much deeper because of shared ownership.


This does not mean that leaders no longer lead. It means that we lead differently. We lead through a team of mature leaders who together take responsibility for direction. I continue to speak into key issues but then work those issues through the team. It is truly shared leadership built on great trust among leaders, common direction and very deep missional commitment. It is a leadership that has gone from “me” to “us” and “us” is far more powerful than “me.” Where are you on that continuum?

Friday, September 10, 2010

Deep Influence: The Hidden Practices of Highly Influential People

I have just completed this new manuscript. If you would like to read this manuscript and provide feedback to me, please contact me at tjaddington@gmail.com

It was also an honor to have Leading From the Sandbox named leadership book of the year by The Mission Exchange. You can view the video announcement at www.TheMissionExchange.org

What makes for a healthy ministry?

What makes for a healthy ministry organization? Having worked in a few and led a few I would suggest that there are some clear markers that we should look for when exploring a ministry job – and which we should work toward if we are in leadership of a ministry organization. Each of these markers – their presence or their absence – will make a difference in the health of the ministry and the satisfaction of those who work there. Of course, there are no perfect ministries. There is, however, a wide variation in the health of ministries. Most overrate their health and underrate their dysfunction.



Marker one: we have great ministry clarity. Clarity on why we exist, what our non-negotiables are (guiding principles), what we need to focus on all the time (central ministry focus) and the culture we want to create are all significantly important. Specific answers to these questions are far better than general answers because the clearer we are, the better we know how to best live within the parameters of the ministry. In answering these questions we actually define the culture and ethos of our organization. Ministry organizations that have significant dysfunction usually have not taken the time to proactively determine their culture and ethos by clarifying these questions and then intentionally living them out.


Marker two: we drive a missional agenda all the time. The missional agenda of our organization is the process of living out our mission, guiding principles, central ministry focus and culture through specific ministry plans and initiatives. It is not just about doing ministry but it is doing ministry that is in alignment with our clarity so that what we do on a day to day basis reflects the convictions and aspirations of our ministry. Thus our ministry plans and strategies are designed to help us achieve the clarity we have defined. Our actions (ministry plan) are consistent with our intentions (our clarity).


Marker three: individuals, teams and leaders are in alignment with our clarity. Alignment does not mean we all do the same things or use the same strategies to achieve our desired ends. It does mean that we are committed to achieving the same ends with the same non-negotiables. Many ministries are really only a gathering of nice people who like the days of the judges in the Old Testament, “do what is right in their own eyes.” Alignment around core principles (marker one) allows us to align all the arrows of the organization in the same direction even though we fulfill different responsibilities or pursue different strategies. Non aligned ministries often live with significant conflict because there is not clarity on what set of tracks to drive down. In an aligned ministry there is significant commitment to the same convictions coupled with flexibility on strategies to fulfill those convictions.


Marker four: we have an open and collegial atmosphere. Strongly hierarchical organizations will not attract the best people today. The best staff members want a place at the table and their voice to be heard. Indeed, the best organizations understand that a plethora of voices speaking into the strategy is far better than any one or two of us. Thus they seek to bring multiple voices to the table, encourage a huge degree of interaction and dialogue to find the best ways to deliver on the missional clarity we have determined. This does not mean that leadership is by committee. It does mean that we are open to the views of others and have a culture of collegial cooperation, interaction and collaboration.


Marker five: we encourage robust dialogue. Robust dialogue is the ability to disagree and state ones convictions as long as there is not a hidden agenda or personal attacks. Many would call this healthy conflict. It is in the conflict of ideas that better ideas emerge than either party had before the robust dialogue. Robust dialogue is not a smokescreen for hidden agendas, personal attacks or cynical attitudes. Healthy organizations call those behaviors for what they are – unhealthy. It is the ability to go at issues that need solving with vigor and conviction with an attitude of humility and care for others.


Marker six: we do our best but don’t pretend to be the best. Great ministries have high standards for clarity, ministry results and having the greatest influence for God’s kingdom as possible. At the same time, great ministries don’t fool themselves that they are the best or have a corner on the ministry world. They are humble about their place among God’s many workers, humble about their need to continue to learn, humble enough to collaborate with other ministries (many are not) and humble about what they don’t do well. Arrogant organizations go it alone while humble organizations go it with others.


Marker seven: we are candid about our success and failures. This follows from a humble attitude. How many times do you hear a ministry talk about its failures or weaknesses? How many ministries overstate their success? Healthy organizations are candid about where they are seeing success and where they are struggling. It is that very candidness that allows them to learn from others or collaborate with others from whom they can learn. Ministries are like people, they have strengths and weaknesses. Humble ministries collaborate with others where they are weak and don’t pretend that everything they do is a success.


Marker eight: we encourage innovation. Trying new things, rethinking old strategies, allowing the freedom to fail (some new things will fail) are signs of health. Ministry tiredness has set in when we are afraid to take a risk, afraid to fail, and settle into what is familiar rather than being willing to step into the unfamiliar. There is something deeply refreshing when people try new strategies and break old rules. Just as Jesus broke many of the traditions of the Pharisees, healthy ministries love the break the old rules as to “how it is done.” They encourage innovation, new ideas and give people freedom to try and even fail. They understand that if you always do what you always did you always get what you always got and they don’t settle for that.


Marker nine: we love to get people into their sweet spot where they are using their gifts and are in their right lane. Healthy ministries don’t fill ministry slots with available people. Rather they find the best people and then design ministry lanes that are consistent with the gifting and wiring of those great staff members. When staff are in the right lane, when they are playing to their strengths rather than their weaknesses, morale and productivity are high.


Marker ten: we empower people and hold them accountable. Empowerment means that we are clear about the results we seek and the convictions of the ministry and then set people free to achieve the missional agenda in line with their creative gifting. The other side of empowerment is accountability for results and living within the convictions of the ministry. Great staff love empowerment and are committed to accountability.


It takes the commitment of everyone to build a healthy ministry. It is not simply the job of leaders – they can help set the ethos but making it happen is the responsibility of every staff member all the time. That commitment pays off with a great place to work, colleagues we trust and appreciate and ministry results that give us energy.