Practicing "normalizing conversations" when there is conflict

 

There are many things that can introduce conflict or awkwardness into relationships: disagreements; words spoken; actions or even second hand conversations that come back to us. It can cause us to back away from a relationship, suspect that others don't have our best interests in mind and create an invisible wall between two individuals. It happens in families, among friends and in the workplace - anywhere we have key relationships.

It is also very easy to allow that conflict, misunderstanding or break in the relationship to linger, leaving a break in the relationship. The truth is, however, that in most cases, this break in relationship can be resolved. And we should always try.

This is where normalizing conversations come in. Rather than live with our perceptions or assumptions about where the other individual is coming from, or the awkwardness that has been introduced into the relationship, normalizing conversations can clarify and remove relational walls that have been created. It is a courageous decision we make to seek peace, clarity and understanding by candidly talking to another about the events that have transpired.

Unaddressed issues between individuals create walls and distance while discussing those issues can remove those walls and bring parties closer together.

A normalizing conversation is very simple. It is taking the step to initiate a conversation in order to understand one another and remove the invisible wall that has been created by words, actions or assumptions. Choosing to initiate a conversation with another to clarify issues and create understanding  is a courageous and peacemaking practice. And too rare.

A normalizing conversation is not a confrontation but a conversation. It may or may not result in agreement but it can result in understanding. Because you have invited the other individual to be candid with you as you are with them, it removes future awkwardness in the relationship even if you did not come to agreement. It is simply a conversation to "normalize" what has become problematic.

The major barrier to such conversations is our own fear. In my experience, our fear is usually unfounded and we find the other party relieved to be able to lower the walls and understand each other. Even if the conversation is hard, it opens up the ability to communicate and creates greater understanding and that by definition almost always lowers the relational walls. It is about calming the relational waters.

I will often start such a conversation with something like this. "I know that there has been some awkwardness over (whatever the issue it is) and that it has impacted our relationship. Can we have a candid conversation about this issue and simply try to understand one another? I don't like where we are and really want to see if we can better understand one another." In almost every circumstance this leads to a productive conversation and usually the lowering of walls.

So bad things have happened in your church!

Well, first, lets be clear - you are not alone. It has been happening since the time the church became a reality in the New Testament which is why we have a good number of the Epistles. In other words, you are in good company and it is precisely because your church is made up of redeemed but flawed people that bad things have happened. While we don't like it, be of good cheer, you are not alone.

Second, you need to do what you can to clean up whatever mess there is. Facing the truth and looking in the mirror is the only way we avoid the bad things from becoming a trend - and often they already are. This may mean an "autopsy without blame" to figure out why what happened happened. That may lead to admitting fault and seeking reconciliation where that is possible. Certainly it means that we understand why bad things happened and deal with whatever we need to deal with.

Third, when bad things happen it is not usually that there was a bad person afoot (although that is possible). Usually there is a confluence of events that led to whatever we must deal with. This may include leaders inattention to issues they knew were present, a lack of leadership acumen on the part of a leader, a DNA within the congregation that prevented the issue from being dealt with or other factors. Here is my point. When bad things happen in  your church there is rarely one reason but rather multiple reasons and all of them need to be factored in.

Fourth, you cannot "resaw the sawdust." In other words, what has happened has happened and apart from dealing with issues one needs to deal with (above), leadership needs to focus on the future rather than focusing on the past. This will irritate some people who desire that leaders resaw the sawdust and recreate what was! That will not happen. The past is over. We cannot recreate the past but we can re-envision the future. I learned a long time ago that some things don't get solved this side of heaven. 

Fifth, crisis in one's church is a great opportunity to address issues that have probably been present for some time but have not been dealt with. This is the upside of crisis. The question is whether we will take the opportunity to deal with the situation so that we don't repeat the cycle in the future. This is where courage from leadership is needed. This is not a time to spin, to ignore or to cover up. It is time to take an honest look, be transparent with the congregation and act to ensure that the church moves toward greater health. Crises can be opportunities if seen in that light.

Finally, if the crisis is significant, get a coach from the outside to walk you through a process to handle it. If leaders were in any way liable for not acting when they should have or ignoring issues that got you to where you are there is a loss of credibility already so finding an outside coach to help you negotiate the situation can save the church greater pain and help leadership move in a healthier direction. An outsider can also speak to the congregation without being perceived as having a personal agenda which is critical if "sides" have formed and positions taken.

Crises can be opportunities if you choose to see them in that light.

TJ Addington (Addington Consulting) has a passion to help individuals and organizations maximize their impact and go to the next level of effectiveness. He can be reached at tjaddington@gmail.com.

"Creating cultures of organizational excellence."