Congregations of compassion

When Jesus died for us he met our greatest need that we had no way to meet ourselves. In the Sermon on the Mount he promised that our Heavenly Father knows our needs and will meet each one.

Being the people who show Jesus to the rest of the world requires having a mindset to meet the needs of those around us because is reflects what God did for us.

Every day we greet people with, “How are you?” We need to learn to ask the next logical question, “How can I meet this need?” when we become aware of issues they are facing.

This has been an expectation of God’s people from the beginning. As the prophet Isaiah said,

“Is not this the kind of fasting I have chosen:

to loose the chains of injustice

and untie the cords of the yoke,

to set the oppressed free and break every yoke?

Is it not to share your food with the hungry

and to provide the poor wanderer with shelter—

when you see the naked,

to clothe him,

and not to turn away from your own flesh and blood?

Then your light will break forth like the dawn,

and your healing will quickly appear;

then your righteousness will go before you,

and the glory of the LORD will be your rear guard.”

Historically and currently, active and selfless compassion directed toward our fellow man without the expectation of anything in return is what differentiates Christianity from other faiths. This was certainly the case in the early church.

How can local churches make this commitment to meeting the needs around them a part of their culture?

First, we can create a culture of personal compassion. Compassion commitment needs to come at the ground level and not be relegated to “professional” or committee ministry.

We need to develop a congregational ethos of individual accountability of meeting needs of the people around us. This will flow out of each person’s love and concern for people around them fueled by God’s love for each of us. Before we organize any programs to meet compassion needs, we need to figure out how to mobilize the individuals in the congregation to recognize and then meet the needs of people around them.

The initial “target” for compassion ministry can to be the people in our neighborhoods, workplaces, and schools and not focused on special populations that do not touch our daily lives. The development of this commitment starts from the pulpit.

We need to identify members of our body who have special gifts in mercy, compassion, and servant hood to mentor the rest of the congregation. Who can we have tell stories about on Sunday mornings to illustrate the joy of being Jesus’ hands to people around them? Who are the individuals involved in groups in our body that could help others in that group develop a commitment for meeting needs around them?

Second, we need to have a mechanism to make people and material resources available to the individuals who are meeting needs in their community.

A congregational survey of skills and availability may be a way to start a resource list. For example, if a person is aware of a neighbor with a roof leak who is not able to repair it and they are ready to jump in to meet the need, it would be enormously helpful to know who they can call for partnering in meeting that need.

Third, as a congregation develops the skills of identifying and meeting needs of people around them, individuals will rise to the surface that have a special passion for specific needs. Capitalize on their interest and expertise to build a ministry team that focuses on coordinating and deploying like minded folks to meet needs that arise.

One church I know has a “rapid response team” ready to go to work and their main complaint is that they don’t have enough to do!The point is that the key to developing a culture of compassion in our congregations is to start with our people meeting one another’s needs and meeting the needs of those who are in their circles of relationships.

If this becomes an expectation, you will see people from all walks of life releasing the love of Christ to those around them in tangible ways.

A few years ago Mary Ann and I were the recipients of this kind of love as a group from several churches painted and resided our home - something that desperately needed done but which we not do because of health limitations. We didn't ask, they simply said, "we are going to to this." We were humbled by their care and by God's love to us through them.

What if whole congregations could be mobilized to develop that culture, ethos and servant-hood! It would change lives, and our congregations.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

Creating a dynamic team

As a leader, one of my highest priorities is to create a happy, dynamic, results oriented team that is energized, creative, collegial and deeply committed to a common mission. Here are some of the key elements that I believe are non-negotiable if one wants that kind of team and working environment.

Hire the best

God has gifted me with a wonderful team of professionals because we have worked on finding the very best people - in fact people that are a whole lot better at what they do than I am. This requires a leader who is not threatened by strong personalities and huge degrees of competency.

Tailor the Jobs

Great team members want to play to their strengths. Spend the time you need to ensure that the job reflects the strengths of your team members. The rule is that 60 to 80% of our time should be spent in areas of strength, not weakness. If the targets are not met, the level of dissatisfaction goes up. As time goes on, continue to be flexible in tailoring jobs to keep your people engaged and fulfilled.

Monitor happiness factors
I ask my team members regularly, what is your happiness factor, and they ask their reports. We want to know on a scale of 1-10 where people are at. If the number is seven or below I will probe. Sometimes it is a life issue but often it is a work issue that I can seek to resolve.

Create a collegial atmosphere
Everyone on the team is a critical member of the team from the lowest paid to the senior executives. Everyone's opinion and voice is heard and counted. Our jobs may differ but the honor, respect and voice we give to everyone is absolutely critical.

Empower people
Once a job has been defined, empower people to make appropriate decisions and to accomplish their job their way in line with the values and ethos of the organization. There is nothing more liberating than to allow people to use their gifts and creativity to accomplish their job.

Keep mission central
We are here for a common misson and we want to ensure that everyone is pulling in the same direction. The more clear the mission is, the more committed people will be to that mission. In addition, clarity of mission and strategy give people the information they need to make good decisions in their area of work.

Practice a monthly coaching/mentoring meeting

Take time each month to sit down and find out how your team members are doing, where they are facing challenges and what you can do as their supervisor to facilitate their success. Your investment in a monthly meeting sends a message to team members that you value them, want to help them and are committed to their success.

Be available
Senior leaders who are available to everyone on their team engender high loyalty. Often leaders see this as a distraction. In reality it is one of the most important things a leader does because your team members are the most important key to the organization's success. Show interest in people's lives, work and families.

Ask lots of questions
The more you know about what people are doing, the challenges they face and their wiring, the better you will be able to support them and help them maximize their gifting. Good leaders ask questions designed to probe and gain information they would not otherwise have. Few things show people great regard than to care about them and inquire about their work and lives.

Encourage robust dialogue
Rule. No issue is off the table except personal attacks or comments with hidden agendas behind them. Foster an atmosphere where honest dialogue is encouraged, new ways of doing things can be explored and creative collaboration is the standard.

Be generous with your praise

You cannot thank people enough or publicly recognize their contribution. After all, it is their work that makes the team successful. Go out of your way to make sure staff knows how much you appreciate them.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

We either innovate or stagnate

Autopilot is wonderful for our car but dangerous for our ministries!

We are on autopilot in our ministries when we become comfortable with what is rather than constantly asking what could be. As a ministry leader I am amazed at how quickly we become comfortable with where we are and stop asking the important questions about our strategies, effectiveness and how well we are accomplishing our mission.

It is human nature to crave the stable and comfortable. However, the more comfortable we become, the less missional we become. The words comfortable and stagnation are synonymous words for good leaders, and not good words..

There is a poster that says, "If you always do what you always did you always get what you always got." Here is the danger: The longer you remain comfortable the harder it is to get out of the comfort zone and do something different.

One of the significant contributors to stagnation is the pace at which we live which robs us of time to think, to evaluate, to ask critical questions and to explore what others might be doing that is seeing success. The busier we are the more likely it is that we do not have the time or energy to think and evaluate  Ironically, our ministry pace may well rob us of ministry effectiveness!

Avoiding the comfortable and stagnation is one of the responsibilities of every leader - whether of a team, a division, a ministry or an organization. Even if you are not naturally an innovator!

Leaders who keep their organizations from the comfortable and stagnation have some common characteristics.

First, they take time to think, to read, to pray and to strategize. This is the "do less to accomplish more" principle. Wise leaders actually build time into their schedules when they are unavailable to others so they can think about the ministry they lead.

Second, they always ask the question: "Is there a way to do what we do differently that would increase our effectiveness?" As a mission leader, I am convinced that many mission agencies are doing the same thing today that they did fifty years ago, good work, but not very effective work given the way the world has changed.

The problem is that they have been comfortable for too long and neither leaders or ministry personnel are asking the effectiveness questions. The same is true for many churches that cruise along without much change year after year.

Three, they are never satisfied with the status quo. The status quo is a danger zone. Good leaders know that there are always better ways to leverage effectiveness  They keep gently pushing their team or organization to keep looking for ways to see better results for their time, energy and resources.

Four, they are always looking at what others are doing for better ways to do what they are doing. We don't need to be innovators to innovate. What we do need is both a radar and relationships that keep us informed as to what others are doing - and where appropriate - what we might be doing.

Fifth, they are deeply missional and keep the mission in front of their team or ministry all the time. Instilling a deeply missional mindset among everyone in our ministry will go a long way in helping them avoid the comfortable. People who are driven by mission are never satisfied with the status quo.

One of the ways to know how comfortable you are is to ask the question, how many significant changes have we made in the past five years? The smaller the number, the more likely it is that you are living in the comfort zone. This is not change for change sake. It is innovation for the sake of greater effectiveness.

We either innovate or we stagnate.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

Mike Stickler and Raise Your Vision: An important message of disassociation

For personal reasons I am distancing myself from Mike Stickler, The Vision Group and their conference Raise Your Vision of which I am listed as a participant. I want to make it clear that I am not affiliated with, endorsing or participating with the conference even though I recorded a session with them prior to realizing that I do not want to be associated with Mike and the group. 

I asked them to remove my name and session from their video conference but they not only declined but have been using my name to promote their event. Some weeks ago I informed them that if they continued to use my name I reserved the right to make a public statement which I am doing today. 

It pains me to make this announcement but one's reputation is the most precious thing they have thus I feel constrained to do so.

The art of negotiation, timing, and strategy in ministry change

Ministry attracts people with strong belief systems and convictions. Another way of saying that is that it attracts people can be very black and white, impatient and convinced that one must act - now!

It is what also gets many young leaders in trouble. Their beliefs and convictions get in the way of thinking through the ramifications of their actions. For them, it is about right or wrong. For others it feels harsh and often unnecessary. 

Ministry has politics like any other organization. Politics is not good or bad - depending on how one approaches it. It is recognizing that there are different groups in a congregation who share common perspectives that may differ from other groups and unless one can navigate those differing perspectives, you cannot lead. I would suggest that there are three skills that young leaders need to develop in order to navigate the political waters of leadership in ministry.

The art of negotiation
I have worked with many churches on reforming their outdated and noneffective governance systems. Rarely does one get all that one wants in the process because their are sacred cows embedded in the bi laws. Some of the issues may be seen as Scriptural issues, others not but they are important to someone which is why they got there in the first place.

Leadership is knowing how far and fast one can go without losing those you are leading. It is learning to negotiate differing concerns, seek common solutions while realizing that these are not usually hills to die on. Good leadership settles for what it can get at a particular time to move the ball down the field knowing that there will be another day to address other issues that need to be addressed. 

The art of timing
Even when one knows what needs to be done, knowing when to pull the trigger is just as important as knowing that the trigger needs to be pulled. I have just finished reading Rise to Greatness: Abraham Lincoln and America's Most Perilous Year (a great book by the way). 

One of the most critical issues Lincoln faced was that of freeing the slaves in America (Emancipation Proclamation). It was not a matter of if but a matter of when and how since both the timing and the way it was done had huge political ramifications at a time when the union was deeply divided over many issues. Lincoln took heat from many sides for not acting sooner than he did but he recognized that the when and the how were critical factors in the success of the what.

A leader can only successfully lead change at a rate that he/she will be followed. Move too fast and you lose too people and coinage. Move too slow and you lose good people who want to see ministry move forward.  Trusted counselors and boards can be immensely helpful in knowing the right timing.

The art of the strategy
When we talk about change we talk "change management." Healthy change is managed through negotiation, timing and strategy. Let me give a very practical example: I am asked from time to time by church leaders to help them move a staff member out of the church because of a bad fit, budget issues, re-organization, poor performance or some other legitimate reason. 

Letting a staff member go in ministry has consequences. Everyone has a constituency so understanding the potential response is critical, as is negotiating a win/win (where possible) with the staff member being let go. How you do it, when you do it, what you say about it and how well you treat the departing staff member all become critical factors in limiting the fall out in the church. One can do the right thing in a poor way and injure the organization.

There are two common themes here. First, there is an art to any kind of change. The art is to understand the politics and people involved, to know when to make the change and to have a strategy that minimizes negative fall out. The second common theme is that all of this takes a great deal of careful thought, patience and the ability to go where one can go and hold back when one must. Impulsive behaviors in change work very poorly. 

Young leaders grow in these areas by both success and failure. When necessary get a coach and some wisdom to minimize the dumb tax paid in the process

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

Embracing all of God's people

I had a wonderful experience recently. Before I spoke at a church conference the senior pastor came up to me and said, "I don't know if you are aware that we have a ministry to those with mental disabilities in our church. In the first service they usually sit in the front and in the second service in the back. If you hear some strange noises or see people walking around during the service, don't worry, we are all used to it." 

Sure enough there were a few in both services that I had the privilege to interact with after the message and between services. Contrast that with another church that removed an individual from the services because his disability might cause a "distraction."

One cannot imagine Jesus marginalizing anyone! When some protested that the little children were doing just that he pointedly turned His attention to them. The sick, the lame, the demon possessed, the prostitutes, tax collectors and the lepers all found in Him a friend. They are also made in His image and of equal importance to Him and therefor to His family.

I was proud of this congregation that was more concerned for all of God's people than that they had a "perfect" service or one in this case without interruption. I am always encouraged when I find churches who embrace all of God's people rather than the ones who fit our criteria. The irony is that we all have issues in our lives: some of us are just better at hiding them than others. 

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

Herding cats and congregational alignment

Congregations are effective to the extent that their people are moving in the same general direction. When leaders have a direction and can mobilize their people in that direction, there is great power. When leaders don’t have a direction or people don’t know the direction, or there has not been significant effort to herd the cats in that direction, mission suffers.

It is not easy to herd cats and it is not easy to get a group of people pointed in the same direction. But it is possible and wise leaders work on making it happen. Here are some basic tips in how to make that happen in your church.

Clarify the basics. 
Leaders need to have clarity before they can communicate clarity. They need clarity around four key areas. One, what is our mission? Two, what are our guiding principles or the non-negotiables for how we do what we do and relate to one another? Three, what is the single most important thing we need to focus on (central ministry focus)? Four, what do we want the end result of our ministry to look like (spiritual vitality)?

Leaders, pastors and staff must have a common set of commitments and a common vocabulary around these four core issues so that they can communicate them consistently and clearly with the congregation.

Communicate constantly. You cannot over communicate the basics. While we may get tired of hearing ourselves saying them, it is in the constant communication of what is truly important that people start to assimilate those beliefs. People crave clarity and good leaders provide the clarity on a regular basis. If you can communicate those key issues in a simple, clear and consistent manner, people will start to remember them.

Be upfront with new members and attenders.
The reference point for what church is or should be for people who have had prior church experience is some church in their past. They often come into a new church thinking that your church will be like some past church. It won’t in all likelihood. Use new member classes or informal gatherings of new attenders to communicate who you are, what your commitments are and what your direction is. Clarify the four issues noted earlier.

This is important if you truly want your culture to reflect your mission, guiding principles, central ministry focus and end result. The fact is that you do not want people importing values that are inconsistent with who you are or want to be. Not all churches fit all people. Be clear as to who you are and what people can expect in their experience in your congregation.

Ensure that every ministry in the church is communicating the same thing. You will either lose alignment or gain alignment depending on whether every one of your ministry leaders and key volunteers is communicating the same message. For instance, all staff, volunteers and ministry leaders need to know those things that you are clear on regarding mission, guiding principles, central ministry focus and the end goal of your ministries - and have a plan for how they will communicate them in their particular ministry. If all ministry leaders communicate and live out the same message – it will get through.

Use small groups to focus the congregation on key ministries. 
Small groups can either align or miss-align a congregation depending on whether there is a strategy to ensure that leaders are paying attention to the key ministry commitments of the congregation. For instance, one should ensure that every small group is intentionally helping people move toward a common definition of spiritual maturity – depending on how your church as defined maturity. Or, if community involvement is key to your ministry, every small group should have a plan for how they will contribute to community ministry.

All small group leaders should have the same understanding, commitment to and concern for the mission, guiding principles, central ministry focus and the desired end result of ministry. If they do not have the same commitment as staff and leaders, the cats will not be moving in the same direction.

Develop your "way"
Executives from around the world pay big bucks to attend Disney seminars on the “Disney Way.” It is the way that the Disney Company does business, treats employees and the unique culture they espouse. Every church ought to have “a way” or a culture that defines it that is inculcated into every staff member, every board member, every volunteer or key ministry leader – and then into the congregation as a whole.

Your way includes the culture you want to create (guiding principles), the mission you exist for, the desired end result of your ministry (spiritual vitality) and the central ministry focus – the developing, empowering and releasing of people into active, meaningful ministry.

This also includes a common vocabulary that is spoken in your hallways, the living out of your preferred culture and a consistent message over time. Done well, you will develop your unique culture and the cats will move generally in the same direction.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.