Every ministry is made up of systems for the various things that they are engaged in. Each of those systems has the potential to be efficient and scaleable or, inefficient and unscaleable. When they are efficient you save time, money and frustration but when they are inefficient they cost you more time, money and frustration. Thus it makes sense to pay close attention to the systems we use.
One of the issues to remember about systems is that often they were put in place in a much earlier day when the issues were different than they are today. To say nothing of technological changes. Often our systems represent a different day that had different concerns which is why regular evaluation of our systems is so important.
How does one evaluate their systems? It can be done in several steps. Step one is to identify each of the major phases in the process under consideration. For instance, I travel a great deal and my air travel can be seen in 5 distinct phases: ticket purchase, check in, security, boarding process and deplaning.
Once you have the major phases it is helpful to walk through every step within each of the phases. Identifying every step brings to light a number of issues: clarity of what you are doing; steps that are not needed; steps that should be different; steps that should take place at a different time in the process and places where there may be better cooperation between parties.
After identifying each step, give every step a color: Red, green or yellow. Red means that we are not doing that step well at all, yellow that we could do it better and green means there are no issues. Looking at the process visually gives one a good picture of where there are issues.
The final step is to ask what we should do differently in order to be more efficient. Certainly the yellow and red steps need to be looked at carefully. Often in this process you will find places where the system is broken or needs to be modified. Remember the goal is to save time, money and frustration and to develop scaleable systems.
Showing posts with label systems. Show all posts
Showing posts with label systems. Show all posts
Friday, June 21, 2013
Sunday, January 22, 2012
Transitions that can help your ministry go to the next level
Periodically ministries need to honestly evaluate the present and envision for the future. This is true for teams, ministry divisions, programs or entire organizations. There is a fairly simple way to get at the transitions that one needs to make. It can be done on a white board in four steps.
This exercise, however, is not for the faint of heart or people who easily become defensive. In fact, the major reason more ministries do not look in the mirror to see what is really there in order to move beyond the present to the future is that they find it hard to be honest about their reality. It is too threatening and intimidating. It is far easier to live with the illusion that all is well than to look at the true facts and face reality. It is ministries that refuse to live with illusion and value looking at reality that continue to move toward more fruitful results.
Step one: Celebrate the past. Make a list of the the good things that you can celebrate about where your ministry is. You will be encouraged by the "wins" you have experienced. Here is an important principle. We celebrate the past but we envision the future.
Step two is harder: Look under the hood. This will require you to set aside your ego and act like a consultant to your own organization. The goal here is to look beyond all the good things and make a list of the deficits which you know are there. Where is the organization not working well? Where are there silos? How well are you meeting your mission really? What staff are not performing? Where do you have lack of alignment? I tell staff in this step to act like a consultant to their own organization and tell the truth to the organization where there are major deficits. What would an outsider say to you? Be brutal, honest, candid and realistic about what is. Too many leaders are experts at step one but never go to step two because it is too intimidating. One cannot go forward without being honest about where you are.
Step three: What do you wish your organization looked like? Here you want to define your preferred future: you describe the organization, structure, results and organizational culture you believe would be optimal for you to meet your mission, see significant results and organize for maximum synergy. There should be a counter description for every negative you listed when you looked under the hood. What opportunities is the ministry missing today because of how they are organized? If you could build your ministry from scratch today, how would it look to maximize your ministry impact. This is the picture of what you believe you should become.
Step four: What transitions do you need to make to get to where you are to where you desire to be? In other words, if you were to move from the present to the preferred future while overcoming the issues you discovered by looking under the hood what key transitions would you need to make? Here you are defining the true cost of moving from what is to what you believe needs to be. It is truly your road map to the next level of ministry success and impact.
The transitions you need to make call the question on the courage of the leadership of the organization. Are we willing to pay the price that needs to be paid to get to where we need and want to go? Often the answer, candidly, is no. We may not want to rock the boat or pay the cost of necessary change - which is why many churches and ministries stall out. Courageous leaders, however, will take up the challenge and determine a strategy to make the transitions because their highest value is not comfort but effectiveness.
A simple paradigm with powerful results - for courageous leaders only.
This exercise, however, is not for the faint of heart or people who easily become defensive. In fact, the major reason more ministries do not look in the mirror to see what is really there in order to move beyond the present to the future is that they find it hard to be honest about their reality. It is too threatening and intimidating. It is far easier to live with the illusion that all is well than to look at the true facts and face reality. It is ministries that refuse to live with illusion and value looking at reality that continue to move toward more fruitful results.
Step one: Celebrate the past. Make a list of the the good things that you can celebrate about where your ministry is. You will be encouraged by the "wins" you have experienced. Here is an important principle. We celebrate the past but we envision the future.
Step two is harder: Look under the hood. This will require you to set aside your ego and act like a consultant to your own organization. The goal here is to look beyond all the good things and make a list of the deficits which you know are there. Where is the organization not working well? Where are there silos? How well are you meeting your mission really? What staff are not performing? Where do you have lack of alignment? I tell staff in this step to act like a consultant to their own organization and tell the truth to the organization where there are major deficits. What would an outsider say to you? Be brutal, honest, candid and realistic about what is. Too many leaders are experts at step one but never go to step two because it is too intimidating. One cannot go forward without being honest about where you are.
Step three: What do you wish your organization looked like? Here you want to define your preferred future: you describe the organization, structure, results and organizational culture you believe would be optimal for you to meet your mission, see significant results and organize for maximum synergy. There should be a counter description for every negative you listed when you looked under the hood. What opportunities is the ministry missing today because of how they are organized? If you could build your ministry from scratch today, how would it look to maximize your ministry impact. This is the picture of what you believe you should become.
Step four: What transitions do you need to make to get to where you are to where you desire to be? In other words, if you were to move from the present to the preferred future while overcoming the issues you discovered by looking under the hood what key transitions would you need to make? Here you are defining the true cost of moving from what is to what you believe needs to be. It is truly your road map to the next level of ministry success and impact.
The transitions you need to make call the question on the courage of the leadership of the organization. Are we willing to pay the price that needs to be paid to get to where we need and want to go? Often the answer, candidly, is no. We may not want to rock the boat or pay the cost of necessary change - which is why many churches and ministries stall out. Courageous leaders, however, will take up the challenge and determine a strategy to make the transitions because their highest value is not comfort but effectiveness.
A simple paradigm with powerful results - for courageous leaders only.
Saturday, October 22, 2011
Ministry Excellence: More ministry for less money
All indications seem to point to a fundamental economic shift taking place in our country, and indeed globally. This shift may well impact the amount of money that is available for ministry and the days of year over year automatic increases may be coming to an end. This is not necessarily a bad thing in that it forces ministries to think carefully about how they use the resources they have and to look at ways to leverage what may be fewer and more precious dollars.
The foundation of ministry has always been people first and money second, although we all acknowledge that funding is important and necessary. The question is whether there are ways of doing what we do without the kinds of increases we have been used to in the past. While this issue is on the horizon for the ministry world it has been the reality in the business world for some time.
Finding ways to do more with less is known as "lean manufacturing," or "lean management" in the for profit sector. For instance, I know of one firm that was able to drive a very significant amount of overhead from its annual costs, decrease the inventory in its warehouses, speed up delivery of its product and drastically decrease inventory damage all of which went to the bottom line. And this was a very well run company. Yet, by thinking differently and doing some things differently it decreased its staff, integrated its processes and saved very significant dollars which in an upside down economy not only allowed them to survive but to thrive.
I believe that the same kind of thinking would not only benefit ministries but may become a non-negotiable in the new economy that is emerging. In ReachGlobal, for instance, we have been working with a consultant from the lean management sector to help us in a host of ways from more efficient meetings, to better planning and evaluation tools, scalable processes, eliminating duplicate systems, time wasters and breaking down divisional silos that prevent efficient and effective operations and decisions. In fact, we will not hire new support staff until we have rigorously determined that there are not other efficiencies that can be found. We call this effort ministry excellence and it is paying significant dividends. It is all about being the best we can be and using the people and dollars we have to their best advantage.
I sometimes hear people say, "we should not run a ministry like a business." Yes, a ministry is different than a business in its mission and end result but I believe that God would desire us to honor Him in our stewardship of people and resources. Perhaps the right answer is that ministries should be run better than many businesses because unlike the quarterly dividends of many corporations, our stakes are eternal. We all work with limited resources but God is able to provide what we actually need as opposed to what we usually want. It may be that He would entrust more to us as we are prudent and careful with what He so generously provides.
It would seem that the marketplace with its lean manufacturing and management has some things to teach ministries. Ministry excellence is a way to see more ministry with less money through creative and disciplined management of our resources.
The foundation of ministry has always been people first and money second, although we all acknowledge that funding is important and necessary. The question is whether there are ways of doing what we do without the kinds of increases we have been used to in the past. While this issue is on the horizon for the ministry world it has been the reality in the business world for some time.
Finding ways to do more with less is known as "lean manufacturing," or "lean management" in the for profit sector. For instance, I know of one firm that was able to drive a very significant amount of overhead from its annual costs, decrease the inventory in its warehouses, speed up delivery of its product and drastically decrease inventory damage all of which went to the bottom line. And this was a very well run company. Yet, by thinking differently and doing some things differently it decreased its staff, integrated its processes and saved very significant dollars which in an upside down economy not only allowed them to survive but to thrive.
I believe that the same kind of thinking would not only benefit ministries but may become a non-negotiable in the new economy that is emerging. In ReachGlobal, for instance, we have been working with a consultant from the lean management sector to help us in a host of ways from more efficient meetings, to better planning and evaluation tools, scalable processes, eliminating duplicate systems, time wasters and breaking down divisional silos that prevent efficient and effective operations and decisions. In fact, we will not hire new support staff until we have rigorously determined that there are not other efficiencies that can be found. We call this effort ministry excellence and it is paying significant dividends. It is all about being the best we can be and using the people and dollars we have to their best advantage.
I sometimes hear people say, "we should not run a ministry like a business." Yes, a ministry is different than a business in its mission and end result but I believe that God would desire us to honor Him in our stewardship of people and resources. Perhaps the right answer is that ministries should be run better than many businesses because unlike the quarterly dividends of many corporations, our stakes are eternal. We all work with limited resources but God is able to provide what we actually need as opposed to what we usually want. It may be that He would entrust more to us as we are prudent and careful with what He so generously provides.
It would seem that the marketplace with its lean manufacturing and management has some things to teach ministries. Ministry excellence is a way to see more ministry with less money through creative and disciplined management of our resources.
Wednesday, June 22, 2011
Red, Green, Yellow
Visual management is a tool long used in industry but has wonderful application to ministry as well. For instance, we evaluate our adherence to our core commitments in ReachGlobal with a series of defined metrics along with a color for each. Green means that we are doing well, yellow that we could be doing better and red that we need to pay attention to it. Behind each color is a comment indicating why we evaluated the metric the way we did.
In the same way, as we define processes that we follow for various key functions we rate each process with one of the colors along with comments. This is easily done using Microsoft Excel.
The colors are not about whether someone has done well or badly, in fact, yellow and red are not negative. Instead they represent "opportunity" to do something better. Red is an indicator that we have something that we really need to pay attention to.
Ministries are not good at evaluation, generally. Giving our metrics or processes a color along with comments is an easy way to start to evaluate what we say is important to us. If in fact, we don't honestly evaluate it is not really important to us!
Further, the colors give you a quick indicator of where you are doing well and where you can improve. Knowing that you cannot improve everything at once or solve all problems concurrently you have a choice from your visual management tool as to which you want to pay attention to now.
The first time a team does this, everyone wants all the colors to be green. They never really are. Furthermore, if they were all green it would mean that you have nothing to improve which we know is never true. In fact, using colors honestly gives you a continuous management tool which is what we all really want.
It takes a little bit of work but it is a highly effective tool! It is even more effective if you put them on a wall for all to see. People start to pay attention to areas where improvement is possible and they all get in the game.
In the same way, as we define processes that we follow for various key functions we rate each process with one of the colors along with comments. This is easily done using Microsoft Excel.
The colors are not about whether someone has done well or badly, in fact, yellow and red are not negative. Instead they represent "opportunity" to do something better. Red is an indicator that we have something that we really need to pay attention to.
Ministries are not good at evaluation, generally. Giving our metrics or processes a color along with comments is an easy way to start to evaluate what we say is important to us. If in fact, we don't honestly evaluate it is not really important to us!
Further, the colors give you a quick indicator of where you are doing well and where you can improve. Knowing that you cannot improve everything at once or solve all problems concurrently you have a choice from your visual management tool as to which you want to pay attention to now.
The first time a team does this, everyone wants all the colors to be green. They never really are. Furthermore, if they were all green it would mean that you have nothing to improve which we know is never true. In fact, using colors honestly gives you a continuous management tool which is what we all really want.
It takes a little bit of work but it is a highly effective tool! It is even more effective if you put them on a wall for all to see. People start to pay attention to areas where improvement is possible and they all get in the game.
Wednesday, May 11, 2011
Scalability and growth
A secret of successful ministries is that they understand and build scalable systems that allow for growth rather than non scalable systems that stifle growth.
I remember doing a consultation for a church of 1,000+ and discovered in talking with the elders that they provided all the care for those in the congregation who were hurting. And, they were tired! What they had was a non scalable system for care because nine folks cannot provide care for a growing church. A scalable system of care would be where the care function resides in small groups which are easily reproducible as the church grows.
In youth work, a non scalable system is one where the youth leader personally disciples all the kids. A scalable system is one where the youth leader raises up a team and designs ministry paradigm that allows for any level of growth because it does not all come back to him/her.
A simple test to give you an idea as to whether your paradigms are scalable is this: Ask the question, "If the numbers involved in what we are doing were to double or triple, could our current system accommodate those numbers? If the answer is no you have a non-scalable system. If yes, you likely do.
The reason we should care about this is that non-scalable systems will become a barrier to growth and we might not even know it. The youth worker who tries to personally disciple all his/her kids, may not realize that once their available time is used up as the group grows that growth might just stop as new kids realize that they won't get what they need in that group. Whatever the ministry responsibility we have, if it is not scalable, it will prevent the growth we desire and limit the spiritual influence we have.
As the leader of a missions agency, we constantly have to ask the question of scalability in recruiting, vetting, training, and the many systems within the organization. It is not unusual for us to realize that some system we have is not scalable and needs to be rethought. Everything we and you do in ministry has a system. Some systems are scalable and invite growth. Some are not and stifle growth.
I remember doing a consultation for a church of 1,000+ and discovered in talking with the elders that they provided all the care for those in the congregation who were hurting. And, they were tired! What they had was a non scalable system for care because nine folks cannot provide care for a growing church. A scalable system of care would be where the care function resides in small groups which are easily reproducible as the church grows.
In youth work, a non scalable system is one where the youth leader personally disciples all the kids. A scalable system is one where the youth leader raises up a team and designs ministry paradigm that allows for any level of growth because it does not all come back to him/her.
A simple test to give you an idea as to whether your paradigms are scalable is this: Ask the question, "If the numbers involved in what we are doing were to double or triple, could our current system accommodate those numbers? If the answer is no you have a non-scalable system. If yes, you likely do.
The reason we should care about this is that non-scalable systems will become a barrier to growth and we might not even know it. The youth worker who tries to personally disciple all his/her kids, may not realize that once their available time is used up as the group grows that growth might just stop as new kids realize that they won't get what they need in that group. Whatever the ministry responsibility we have, if it is not scalable, it will prevent the growth we desire and limit the spiritual influence we have.
As the leader of a missions agency, we constantly have to ask the question of scalability in recruiting, vetting, training, and the many systems within the organization. It is not unusual for us to realize that some system we have is not scalable and needs to be rethought. Everything we and you do in ministry has a system. Some systems are scalable and invite growth. Some are not and stifle growth.
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