If you lead others, evaluate yourself against these 12 traits of a good supervisor

 

The best supervisors practice behaviors that build healthy staff and healthy teams. Consider these twelve characteristics of a good supervisor and evaluate how you do in these areas.

I Provide clear expectations to those who report to me

I provide clear expectations to those I supervise so they are never surprised.

I am accessible

My most important priority is the success of those who are part of my team. They get the best of me rather than the leftovers of my time and energy.

I am proactive in coaching.

Coaching and mentoring are always on my mind. How can I help my staff become more successful and develop them as people personally and professionally?

I provide the resources to get the job done.

When I give an assignment, I ensure that staff have what they need to accomplish the work.

I give candid and helpful feedback.

I am honest, candid, and gracious in providing feedback to direct reports. My goal is to help them grow and be the best that they can be. I don't shy away from hard conversations but am kind in my feedback.

I model what I espouse.

I walk the walk and live the talk. What I expect from others I model in my own work and practice. I don't ask of others what I am unwilling to do.

I am collegial in my relationships.

My staff are colleagues and not simply my employees. We are a team, and we will only be successful with one another. I treat them as valued team members and am always respectful.

I do not micromanage.

People need the freedom to figure things out and use their skills and creativity to accomplish their goals. I do not try to micromanage their work.

I craft a healthy team.

Everyone's happiness factor is affected by the health or dishealth of our team. I do all I can to ensure the healthiest team possible and deal with individuals who create dissonance on a team through relational issues or incompetence.

I insist on healthy practices.

Believing that culture is what is created or allowed, I seek to intentionally create a healthy culture while being clear that unhealthy practices, attitudes, or words are not part of that culture.

I listen well.

Knowing that all good relationships are based on healthy communication, I listen more than I speak and engage my staff in dialogue rather than defaulting to simply telling them what to do.

I care about each individual as a person.

My concern for staff is more than that they get a job done. I care about them, their health, growth, and personal circumstances in a holistic way.

A major way that leaders disempower staff

Picture this all too common scenario. A staff member has been given a responsibility or a project. They spend days or months working on it. When they show it to their supervisor he/she makes significant changes to what has been done so that it fits their preferences.

It is one of the most disempowering actions a leader can take and they often don't realize the damage they do by redoing what they have asked someone else to do.

Some leaders do this routinely, blithely unaware that every time they do it they lose coinage with staff who wonder why they were asked to design something in the first place when it is going to be redone by their leader.  If one is going to delegate authority one must also delegate responsibility and be willing to live with the result unless there are glaring issues unaddressed. 

Leaders who routinely change the work of their staff are usually doing so because something does not fit their own personal preferences. But how is a staff member to know what those preferences are and why are preferences of a leader fair game to change the work that has been delegated? Preferences are just that - preferences - and not non-negotiables. If a leader has a preference they ought to state it up front so the work they have delegated does not need to be redone after the fact - a disempowering action.

Inherent in delegation is the fact that things may not be designed as I would design them. The key is that the objective is reached, not how it is reached in most cases. If I have to redo the work of staff I either have the wrong staff or I am not flexible enough to allow for things to be done in ways other than my own. And that demonstrates a lack of humility as I must have my way. 

When supervisors go south on you

In a healthy workplace it is unusual but in any workplace it can happen: a supervisor takes out his or her frustration on those who work for them in an unfair or unhealthy way. It may be in the form of public criticism or a biting email. Whichever, it leaves the staff member feeling disempowered, demoralized and sometimes angry.

What should one do?

Nothing - until the emotions have cooled. But, once they have it is usually prudent to express one's discomfort with the kind or tone of the communication in a respectful way. This does several things. First, it makes it clear to the supervisor that you are unwilling to be treated in a disrespectful way. Second, it clears the air. Third, the supervisor will usually back down and apologize. If they don't they know that they cannot be careless in their communications.

Supervisors are human and get irritated. We need to give them space and we hope they give us space. But, we need not accept careless behavior on their part toward staff. Respectfully pushing back sends a message that you will not tolerate disrespectful behavior.

(Posted from Miami)

Does your staff work for you or with you?

There is a big distinction between having staff who work for you  and staff who work with you. And it is all in the attitude of the supervisor and how they see the staff of the organization.

I meet far too many leaders who think that staff works for them. They can be demanding that staff respond to their needs when they require it - even late night phone calls to solve some travel problem. If they become irritated with staff it is easy to marginalize them, after all they have failed the leader. If they disagree with the leader they may be seen as no longer loyal. As long as staff jump to their requests and give the honor they believe due to them all is well. When that does not happen, they are easily shuttled aside. 

This is not a surprise if a leader thinks that staff are there to serve them. In fact, it is to be expected.

There are healthier leaders who see staff as those who work with them - toward a common goal. While there are levels of leadership, these leaders develop a collegial, open, candid and friendly atmosphere where everyone's work and opinion is valued and appreciated. They understand that they as leaders serve those who work for them. It is a two way street of staff serving one another in order to accomplish something important. It is with not for. 

These are the cultures where staff feel appreciated and a vital part of the enterprise or ministry. And this is where you find healthy leaders whose ego needs do not need to be met by people jumping at their request. In fact, these leaders are deeply sensitive to the implications of their requests and ensure that they do not cause undue difficulty for staff.

In your organization if you lead. Do staff work for you or with you?