Two things every supervisor must give their staff

 

How to kill the passion of your staff

 Why do some ministry staff have a high and contagious level of passion for what they do, and others have low and noncontagious levels of passion?

Indeed, some of it concerns how individuals are wired personally. But, much of it has to do with the ministry environment in which they work - for environments and culture will either fuel or kill passion in those who work in them.

Passion killers are those things that will diminish rather than fuel ministry passion.

There is the passion killer of ambiguous missional purpose. Organizations that do not have a compelling reason for existence that everyone understands and shares will diminish rather than fuel passion for ministry. General ministry purpose yields general ministry efforts with general ministry results. A lack of focus and clear definition of what we are all about will generate little passion. No wonder such a high percentage of churches exist without much excitement or energy around them.

There is the passion killer of control and micromanagement. Good people want to be developed, empowered, and released rather than controlled or micromanaged. Control diminishes passion by devaluing people and saying, "I can't trust you to do your job by yourself." It disempowers, discourages, and diminishes enthusiasm for one's work over time. Leaders who control or micromanage, by definition, kill passion.

There is the passion killer of poor leadership. Leaders set the pace for the missional focus, health, level of energy and commitment, and the synergistic working of a team. Passion begins to diminish when leaders don't provide that kind of directional leadership and cohesion. Poor leadership yields poor followership, and teams rarely rise above their leader's passion, commitment, and example. For passion to remain high, it must start with the team leader.

There is the passion killer of living with the status quo rather than being willing to take a risk for ministry leverage. Organizations that will not take a risk diminish the passion of those who long to do something different to get greater ministry results. When the answer is "no," we don't do that here; passion leads to discouragement! Trying new things always fuels passion, while living safely does not. Safety over innovation kills passion!

There is the passion killer of unresolved conflict and lack of team cohesion. Teams, congregations, and organizations often live with high levels of negative stuff that is not resolved. Everyone knows it is present, but no one dares to face and fix it. Over time, that diminishes the passion of good people whose desire to see something happen for Christ is discouraged by the dis health they are surrounded by.

Then there is the passion killer of leaders who are coasting toward the end of their ministry life, who don't really know where to go anymore but are determined to hang on till the end, leaving staff without direction or real purpose. This is a real problem among pastors who have lost their ability to lead but don't know what to do next and simply hang on. They may be great people, but they are no longer leading, and their lack of leadership diminishes passion among those they should be leading.

There is also the passion killer of leaders who are more about building their own success and legacy than working as a team. These leaders may have narcissistic tendencies, and it is all about them. Their narcissism diminishes passion in others quickly as team members realize they are simply being used rather than part of a cohesive, unified ministry team. It is about the leader and not about the mission. Some very large organizations and churches suffer from this passion killer.

There is the passion killer of politics and turf wars. Politics kills passion because the energy of turf wars takes away from team spirit and common direction and pits groups against one another. It also fuels cynicism as good people wonder why their leaders put up with such silliness. 

Organizational culture and its leadership will either fuel or diminish passion. I would love to hear from readers about passion killers they have observed in their ministries.

If you lead others, evaluate yourself against these 12 traits of a good supervisor

 

The best supervisors practice behaviors that build healthy staff and healthy teams. Consider these twelve characteristics of a good supervisor and evaluate how you do in these areas.

I Provide clear expectations to those who report to me

I provide clear expectations to those I supervise so they are never surprised.

I am accessible

My most important priority is the success of those who are part of my team. They get the best of me rather than the leftovers of my time and energy.

I am proactive in coaching.

Coaching and mentoring are always on my mind. How can I help my staff become more successful and develop them as people personally and professionally?

I provide the resources to get the job done.

When I give an assignment, I ensure that staff have what they need to accomplish the work.

I give candid and helpful feedback.

I am honest, candid, and gracious in providing feedback to direct reports. My goal is to help them grow and be the best that they can be. I don't shy away from hard conversations but am kind in my feedback.

I model what I espouse.

I walk the walk and live the talk. What I expect from others I model in my own work and practice. I don't ask of others what I am unwilling to do.

I am collegial in my relationships.

My staff are colleagues and not simply my employees. We are a team, and we will only be successful with one another. I treat them as valued team members and am always respectful.

I do not micromanage.

People need the freedom to figure things out and use their skills and creativity to accomplish their goals. I do not try to micromanage their work.

I craft a healthy team.

Everyone's happiness factor is affected by the health or dishealth of our team. I do all I can to ensure the healthiest team possible and deal with individuals who create dissonance on a team through relational issues or incompetence.

I insist on healthy practices.

Believing that culture is what is created or allowed, I seek to intentionally create a healthy culture while being clear that unhealthy practices, attitudes, or words are not part of that culture.

I listen well.

Knowing that all good relationships are based on healthy communication, I listen more than I speak and engage my staff in dialogue rather than defaulting to simply telling them what to do.

I care about each individual as a person.

My concern for staff is more than that they get a job done. I care about them, their health, growth, and personal circumstances in a holistic way.

How would your staff and board actually describe your church and why it matters

 

Here is an instructive exercise if you want to think about what your church is about. Ask your staff and board this question: How would you describe our church? Forget about vision and mission statements and focus on how you would actually describe the church. For real!

In fact, take this one step further and describe the positive pieces of your church culture, the problematic pieces and the negative pieces. Put those in three columns on a white board and have a discussion around all three columns. 

Think about these questions;

• How can we capitalize on the positive pieces of our culture and continue to encourage those pieces?
• What can we do about the problematic pieces of our culture?
• How do we address and change the negative pieces of our culture and where do those influences come from?
• How do these three columns impact new people who come into the congregation?
• What impact do the three columns have on the spiritual health of our congregation?
• Do we have the courage to address the negative pieces of our culture?

My guess is that such a conversation will open up some honest and candid dialogue among your staff and leaders. The problematic and negative pieces of a congregation's culture are often ignored or left as elephants in the room. Don't ignore them because they impact the spiritual lives of your people for good or bad. In fact, at some point, in some way, it is necessary to address those negative pieces of your culture and that takes courage and a long term plan.

It starts with a conversation. 

What I have learned as a leader about my assumptions and evaluation of staff

 

Leaders evaluate their staff regularly to themselves and in conversation with others. Our ability to do this fairly and with grace matters because our evaluations impact their jobs, sometimes their future, and the opportunities that we give to them. In addition, when there are discussions about staff (in appropriate settings), we must exhibit a generosity of spirit and be fair and balanced in our attitudes and comments.

As a younger leader, I was more critical and less understanding and made faster judgments that were only sometimes fair or balanced. From the perspective of many years of managing others, I have several principles that I try to live by when it comes to my judgments of staff.

One: Be circumspect about what you assume and hear from others about staff members. We all have biases, and often, what is shared about someone else may not be entirely accurate or based on second-hand rather than first-hand information. When I hear something negative and don't know all the facts, I will "think grey" rather than make a judgment that I don't have enough information to make. Thinking grey means that I suspend judgment until I have all the information. This has kept me from making what would have been a poor decision on many occasions.

This means that we should give people the benefit of the doubt. When something does not go right, or there is a conflict, it is easy to judge character, motives, or competency. Often, explanations for what has transpired give us a greater perspective if we wait to see what the facts are. Things are only sometimes what they seem!

Two: I have learned that I should not judge motives because when I do, I am almost always wrong. When we judge motives, we make assumptions about the intent behind some action. Ironically, we never judge our motives as being suspect because we know ourselves, but we often judge the motives of others. 

90 plus percent of the time, when I have judged the motives of others, I have been wrong. I try hard to think grey and assume the best rather than assuming anything negative. With time and dialogue, clarity can be achieved.

Three: Remember that people can change, and they do. Just because someone has deficits does not mean that they will necessarily stay that way. Most people want to grow and develop. The problem I have observed in ministries is that in the name of "grace," we don't level with people on issues they have, so they have no way of growing and developing. This is particularly true in relational disconnects or EQ issues where some truth-telling and coaching could change the picture. All of us have areas where we need to grow. I assume that people will grow and develop unless experience tells me differently.

Four: Be careful of allowing "in" and "out" groups to develop because of our evaluations. In a healthy organization, everyone should be in the "in" group. If someone cannot do their job or have some sort of fatal flaw, they need to be graciously moved on. But, leaders should not create "in" and "out" groups based on staff evaluation.

Five: We should want everyone to succeed. This means that when there are developmental issues, whether relational, emotional, or necessary skills, we ought to have ways to help staff members grow. As leaders, we are here to help people succeed, so we invest our time and energy in doing so. If there are issues, let's figure them out if they can be figured out. Let's develop our staff if they can be developed. We need to value people and treat people with dignity and respect.

Six: We should display generosity of spirit. Leaders who are generous in spirit want the very best for their staff, believe the very best in their staff, and will invest themselves to help their staff succeed. The generosity of spirit includes building cultures where people are most likely to succeed and where we can draw the best out of our people. 

If you are a leader, be generous in your attitudes and assessments of staff and their development and success.

Seven characteristics of your best staff members

There are many things we look for in key staff. Some of those things are obvious, such as whether someone can do their job, whether they have the needed expertise, or whether or not they fit in our culture. 

The best leaders and staff have another set of common characteristics as well. We don't always think a lot about these, but as you will see, they are powerful personal characteristics.

One: They are evangelists for the cause they represent - they don't just buy in; they live the mission. There is a difference between believing in a vision or mission and being an evangelist for it. The former is a given, but the latter attitude brings others into the organization's work with energy and enthusiasm. Evangelists sell the vision and mission to everyone around them in an infectious way. They embody the cause and live the cause in ways that others don't. To be around them is to be influenced by their passion.

Two: They believe that great things can happen - they think big. There is a difference between those who believe something can happen through their efforts and those who think big things can happen. Your best staff don't dream small dreams, but they dream big dreams. They may start small, but their vision is significant because they want to see the organization accomplish big things. Too many staff are easily satisfied with the status quo, and too few believe that much more is possible.

Three: They are optimistic and realistic simultaneously - they see what can be and what is. In light of the last characteristic, you might think that the best staff members live in an unrealistic world. That could not be further from the truth. They live with both optimism and reality in equal measure. They are highly realistic about what is, but they also believe that much more is possible with leverage, the right people, and the right strategies. And they are realistic about how they can get added momentum and what it will take.

Four: They have an action bias - they get stuff done. Your best staff are not dreamers but doers. They can get things done because they have a bias toward action. They think strategically but are always doing something to move the ball forward. The status quo is where one may be today but won't be where one is tomorrow. Change, innovation, new ideas, and new strategies are a part of their everyday focus. This is why the best staff will only work in highly empowered organizations where they can act, try new things, and experiment with new strategies.

Five: They believe it takes a team - they develop a highly synergistic team. Your best staff are not lone rangers - no matter how brilliant they are. Instead, they believe in teamwork and always work synergistically toward agreed-upon goals. Too often, we hire brilliant people but must ensure they work well with teams. In the team, the best ideas are generated, and the best momentum and leverage happen. Teams multiply the power of any one individual in a quantum way.

Six: They empower and release - they give away opportunity liberally. Those who control others also "control forward progress" because they don't release others to do what they can do well. Momentum comes when progress is driven by multiple empowered and released individuals. Staff who control rather than empower hurt the individuals they control, and they hurt the organization's forward momentum.

Seven: They always leave the organization better than they found it - they improve continuously. A sign of a great staff member is one who is always committed to helping the organization get better. This is not about creating a better space for themselves but a better space for the organization as a whole. When thinking about their job, they always think about the organization as a whole and seek to improve it.

We should look for these characteristics in the staff we hire, but we should also be training our current staff to live out these commitments.

How hungry is your staff?

How hungry is your staff?

Hungry people get things done. They have energy, ideas, are proactive and even impatient. In my experience, there are not enough staffs that have this quality. Over time staff can get comfortable, fit into routines, get stuck in ruts and lose their edge. How hungry is your staff?

How does this happen?

Simply stated: Leaders allow it. They allow staff to fit into their little niche, doing their thing without needing to pay attention to the mission as a whole. They allow silos to develop where each division does its thing. Sometimes they even add too many staff which relieves their teams of having to train volunteers and needing to work hard. Accountability for getting things done lags and there is not a missional impatience to see things happen. Expectations are tailored to the schedules of staff rather than the needs of the organization.

There is a big difference between a hungry staff and a comfortable staff. There is also a big difference in the results. Where does your staff fit on this continuum? 

Lean staffs with a passionately held mission and vision are far hungrier than a bloated staff with a mediocre vision. It is a good reason to staff lean: Hire the very best, pay competitive wages and staff as lean as possible. Anytime we become comfortable we lose our edge.

This is why staff changes are often necessary when an organization needs to be revitalized. New energy is needed as well as new leadership and vision. Otherwise, the inertia of old ways and comfortable paradigms creates a drag that prevents the organization from moving ahead. 

This is also why it is wise for boards to give a new leader significant leeway to make needed changes. It can be painful but is often necessary.

Seven signs of a hungry staff include:

• A compelling vision that cannot be ignored
• A willingness to do anything with anyone to achieve that vision
• A can do attitude that is willing to do whatever it takes with whatever resources it has to move forward
• A highly entrepreneurial, collaborative, fun and idea driven culture
• Leaders who are in the trenches with their teams - doing what needs to be done
• A self starting staff who don't need much management
• Politics virtually don't exist

A profound leadership principle that many don't understand

   Leaders must transition from being responsible for the job to being responsible for the people who are responsible for the job.     

Simon Sinek

This truth from Simon Sinek is profound. Too many leaders get trapped into trying to do the job they used to do or trying to accomplish the mission their organization is responsible for and lose sight of the fact that doing the job is no longer in their job description. As a leader, their new job is to build into and be responsible for the people who are responsible for the job. 

Many leaders will not do this because it is counterintuitive to them. For many, to be the leader is to get the job done - themselves if necessary.

But, in becoming a leader, our job shifts in important ways.

It is the move from focusing on my work to focusing on those who are doing the work. This includes:

• Providing maximum clarity to your team about what the organization is about, where it is going, and how it will get there.
• Ensuring that all your team is on the same page and going in the same direction.
• Mentoring, coaching, and helping your team be successful.
• Creating a high-impact team of healthy individuals working synergistically together under good leadership with accountability for results.
• Training new leaders.
• Ensuring your team has the necessary resources to get their job done.

Notice that these activities are not about our doing the job but investing in those who do the job. 

These are the leaders that the staff want to work for! And these are the leaders who get stuff done by helping their team be successful. Be that leader!

TJ Addington is the lead at Addington Consulting. We solve dysfunctional cultures and teams and help you build healthy, scalable organizations of clarity, alignment, and results. If the pain is high, you need Addington Consulting. tjaddington@gmail.com

tjaddington@gmail.com

Four things most leaders do not know about their staff but could if they asked

The staff of an organization is a treasure trove of information for leaders although most leaders and supervisors do not take advantage of that information. This is because leaders and supervisors assume that they know information they don't and that can be a deadly mistake on several levels.

Here are the four things leaders don't know about their staff but can if they choose.

The happiness factor of their staff members
Why is it important to know this? Because unhappy staff eventually leave while happy staff stay. If you find out too late that a valuable staff member is not happy they are often already gone emotionally and often you find out when they give you their resignation.

Ironically, this is one of the easiest pieces of information to know about your staff. For years, I have asked staff what their happiness factor is on a scale of 1 to 10. If their answer is 8 or lower I will ask the follow up question: What would make it higher than it is? You may find out what frustrations they are dealing with, a personal issue you can pray about with them or the fact that they are bored in their responsibilities. A simple question that can give you significant information.

Barriers that staff face in their work
One of the fundamental responsibilities of supervisors is to remove barriers for their staff. These may be financial, organizational, uncooperative people or strategic. Yet, as leaders or supervisors, we often do not know what those barriers are. Unless we ask!

I often do staff audits - hour long conversations with staff of an organization where I ask this simple question. Often, when I report to the leadership what I found they are surprised by some of the barriers and are usually desirous of removing them. This simple question can give you information you would not know about as you assume all is well - and it gives you the opportunity to serve your staff in a very practical way by helping to remove barriers they face.

Unused potential of staff
We hire staff for a particular job but sometimes forget that they are growing and developing and often they see things they could do and would love a shot at it. In fact, it is not unusual when I do audits to discover staff who are not being used to their potential and are thinking of moving on because they are bored.

Anytime we can give staff an opportunity to do more or to tackle more difficult assignments we ought to do so. Engaged staff are happy staff while bored staff are unhappy. The simple question, are you being used to your fullest potential can open up an insightful conversation. And maybe keep a good staff member in your organization.

Ideas for doing work more effectively
Because leaders are often focused on the larger issues, they often don't know the processes that make up the day to day work flow for subordinate staff. Further, organizations easily continue to do work they way they have always done it when more efficient and effective options could save time and money. Those closest to the work flow are often aware of efficiencies that could be implemented but because they are not asked, they don't feel like they are empowered to share their ideas.

Asking what we could do better or more effectively is a simple way to spark ideas and conversation about lean practices and management. Usually there is low hanging fruit that comes to the surface that can be implemented immediately - simply because we asked.

Ironically, many leaders and supervisors don't ask these kinds of questions because they don't "have the time." If staff leave, are frustrated, are not being used to their potential or could operate more leanly one cannot afford not to have these conversations. This is an investment very well spent.

TJ Addington of Addington Consulting has a passion to help individuals and organizations maximize their impact and go to the next level of effectiveness. He can be reached at tjaddington@gmail.com

                  Creating cultures of excellence

How to kill the passion of your staff

Why do some ministry staff have a high and contagious level of passion for what they do and other staffs have low and non contagious levels of passion?

Certainly some of it has to do with how individuals are wired personally. But, much of it has to do with the ministry environment in which they work - for environments and culture will either fuel or kill passion in those who work in them.

Passion killers are those things that will diminish rather than fuel ministry passion.

There is the passion killer of ambiguous missional purpose. Organizations that do not have a compelling reason for existence that everyone understands and shares will diminish rather than fuel passion for ministry. General ministry purpose yields general ministry efforts with general ministry results. Lack of focus and clear definition of what we are all about will not generate much passion. No wonder such a high percentage of churches in our world exist without much excitement or energy around them.

There is the passion killer of control and micromanagement. Good people want to be developed, empowered and released rather than controlled or micromanaged. Control diminishes passion because it devalues people and essentially says "I can't trust you to do your job by yourself." It disempowers and discourages and over time diminishes enthusiasm for one's work. Leaders who control or micromanage by definition kill passion.

There is the passion killer of poor leadership. Leaders set the pace for the missional focus, health, level of energy and commitment and the synergistic working of a team. Where leaders don't provide that kind of directional leadership and cohesion passion begins to diminish. Poor leadership yields poor followership and teams will rarely rise above the passion and commitment and example of their leader. For passion to remain high it must start with the leader of the team.

There is the passion killer of living with the status quo rather than being willing to take a risk for ministry leverage. Organizations that will not take a risk diminish the passion of those who long to do something different in order to get greater ministry results. When the answer is "no" we don't do that here, passion leads from discouragement! Trying new things always fuels passion while living safely does not. Safety over innovation kills passion!

There is the passion killer of unresolved conflict and lack of team cohesion. Teams, congregations, and organizations often live with high levels of negative stuff that is not resolved. Everyone knows that it is present but no one has the courage to face and resolve it. Over time, that diminishes the passion of good people whose desire to see something happen for Christ is discouraged by the dis health they are surrounded by'

Then there is the passion killer of leaders who are coasting toward the end of their ministry life, who don't really know where to go anymore but who are determined to hang on till the end, leaving staff without direction or real purpose. This is a real problem among pastors who have lost their ability to lead but who don't know what to do next and simply hang on. They may be great people but they are no longer leading and their lack of leadership diminishes passion among those they should be leading.

There is also the passion killer of leaders who are more about building their own success and legacy than working as a team. These leaders may have narcissistic tendencies and it is all about them. Their narcissism diminishes passion in others quickly as team member realize that they are simply being used rather than part of a cohesive, unified ministry team. It is about the leader and not about the mission. Some very large organizations, and churches, suffer from this passion killer.

There is the passion killer of politics and turf wars. Politics kills passion because the energy of turf wars takes away from team spirit, common direction and pits groups against one another. It also fuels cynicism as good people wonder why their leaders put up with such silliness. 

Organizational culture and its leadership will either fuel or diminish passion. I would love to hear from readers on passion killers they have observed in their ministries.

TJ Addington of Addington Consulting has a passion to help individuals and organizations maximize their impact and go to the next level of effectiveness. He can be reached at tjaddington@gmail.com

                                            Creating cultures of excellence

Leaders and the affirmation of staff

Leaders often forget that one of the greatest gifts they can give their staff is affirmation and appreciation. So simple and yet often overlooked. Genuine affirmation for work well done is one of the highest motivators for staff and engenders significant loyalty. They know they matter! 

If you have staff who report to you, remember this:

They make you look good and make your work possible. You could not do it without them. Thank them often.

They could be working for someone else. All employees today are volunteers in that they can choose who they work for. That they are willing to put up with you is a blessing. Affirm them.

They don't have the perks you probably do and don't make what you make. So, don't take them for granted. They probably care as much about their work as you do yours. Maybe more. Make sure they know that their work is noticed and appreciated.

Taking a few moments to single them out, focus on them and thank them goes a long way. They know you noticed. They know they are appreciated and valued. They know they are not invisible to you.

Never underestimate the power of simple words of affirmation. Your staff will remember them for a long time. That goes for the janitor, the mail delivery individual, the front office phone operator and those higher staff members.