When there is not adequate organizational clarity

If there is one thing that many organizations lack it is crystal clear clarity about who they are, what they want to accomplish and how they are going to get there. This is especially true of non-profits and ministries as the profit motive is not the driving factor. In fact, clarity is the glue that holds the organization together as it grows. In my consulting with numerous non-profits I have observed four related consequences of poor or no organizational clarity.

Conflict
I am speaking here of conflict between leaders and departments. Why? Because a lack of clarity from the top results in leaders one level below creating their own clarity and going in their own direction. When there is a vacuum, someone will fill it. The problem is that we fill it with our version of clarity rather than a shared version of clarity, find ourselves at odds with one another, create silos and find ourselves fighting over direction, finances, resources and strategy.

Relational disconnect
This conflict creates relational disconnect and we often assume that the conflict is a result of people with bad motives or who are not team players. More likely the disconnect is a result of the senior leader not developing a shared clarity about who the organization is and how it will get to where it wants to go. The relational disconnects are a result of poor leadership at the very top of the organization.

Lack of alignment
In this situation, senior leaders and departments are not aligned with one another. Each may be doing good things but often they are working at cross currents with each other. If each were an arrow, the arrows would be pointing in different directions rather than all in the same general direction. This lack of alignment creates conflict and relational disconnect and is deeply frustrating to good leaders who often leave if the situation is not solved. 

Dispersed energy and compromised impact
Because the arrows are not pointed in the same direction and departments and leaders are working at cross purposes with one another the energy and impact of the organization is severely compromised. In fact, leaders are often trying to negotiate issues within the organization rather than focusing on the mission of the organization. There is nothing more distracting and discouraging to people who have bought into a mission than to be fighting intermural wars when they could be delivering on the mission.

Organizational clarity matters...a lot. 

Life interruptions of hard times

One of the inescapable truths about God is that He does not see life from our point of view or what is best for us from our vantage point. Nowhere is this more evident than in our desire for a life of ease and comfort and His not uncommon "interruptions" that bring with them hardship, suffering and challenges that test our coping abilities. We often question His inscrutable ways as we wish our hardships away. Sometimes He seems to hear our prayers and other times the hardships seem to be the new normal and the circumstances of our lives do not change. And it misses a crucial point which CS Lewis in his wise way reminds us. "The great thing, if one can, is to stop regarding all the unpleasant things as interruptions of one's 'own,' or 'real' life. The truth is of course that what one calls the interruptions are precisely one's real life -- the life God is sending one day by day." God is never surprised by our circumstances. Nor does He always see our "negative" circumstances as such. Often He sees them as opportunities for our own growth so that in an inversion of what the world counts as good, He sees the hard as opportunities for our greatest growth and therefore greatest good. Given this, those negative circumstances that we see as life interruptions are often the richest life we will ever live as it drives us closest to God. If we will see it as such and if we will embrace what God has sent and trust Him in its midst.
Consider these words of James regarding such life interruptions: Consider it all joy, my brethren, when you encounter various trials, knowing that the testing of your faith produces endurance. And let endurance have its perfect result, so that you may be perfect and complete, lacking in nothing (James 1:2-4)."

It is good to pray for resolution of the hard situations we face. It is also good to embrace what God wants to do in our lives through it. And finally it is good to trust Him fully in its midst. This is life lived in followership of Jesus.

Self evaluation and personal growth

In the busyness of life, the hectic schedules we keep, and the many obligations we agree to, one thing often suffers self-evaluation and personal growth. We are too busy to consider and running too fast to be purposeful in our own growth. In this, we pay a personal price.

The price is that we miss out on personal perspective and growth that can give us greater personal health and happiness and can improve our relationships and life impact. How many times do we say to ourselves, "I wish I had known that when I was younger." An investment in our personal growth today can have a significant impact in the years to come. What we don't learn today will cost us in the years to come. It is the law of returns.

Growth always starts with self-evaluation. Taking the time to thoughtfully consider our lives, Emotional Intelligence, where we are going, relationships, work, finances, marriage, and the major building blocks of our lives. And then being brutally honest with ourselves regarding the state of our lives. 

In self-evaluation, journaling is a powerful tool. When we put on paper with our own hands the reality of our lives, good and bad, it is also imprinted in our brains. It clarifies what it is we are considering and demands action - a plan or strategy for growth. To journal, one must set aside time, quiet the mind, and think clearly. The opposite of the cacophony of daily life.

In addition, a periodic review of one's journal reminds us of our past thinking and often of our progress. It is a reminder and an encouragement. 

Intentional reading on subjects that will help us think more deeply, along with conversations with trusted friends, provides us with both insights and a mirror with which to see ourselves. Of course, there is no better mirror than scripture as it places in front of us the character, wisdom, and teaching of God. And, as the book of Hebrews says, it probes deeply into our hearts. For me, the simple act of blogging creates space in my life to think more deeply than I otherwise would.

Evaluation is understanding where we are, whereas growth is doing something about it. Again, I come back to putting thoughts on paper. I cannot reflect in my journal without also thinking through and writing down solutions, modifications, or new commitments. It is a natural part of the writing process. And again, looking back on our journal entries in months to come, we are reminded of our plan and can celebrate whatever growth has occurred. 

This simple blog required me to carve out an hour of my time, but it also caused me to think and put on paper simple thoughts of self-evaluation and personal growth. Without making space for it in my day, there would be no blog. Without making space in our day or week for personal growth, there will be far less growth than there could be. I wish I had known that when I was younger...

The paradox of our perspectives on sin

Here is a paradox: When we consider the sin of others we often see them as bad people who did a bad thing. When we consider our own sin we see a good person who did a bad thing. We tend to assume the worst about others and the best about ourselves. In the first instance our attitudes of condemnation of others can fuel our own self-righteousness because our sin is not as bad as their sin. It is ironic that we can be proud that we are less sinful than others! It is also a false comparison in that all of us are capable of evil. The Apostle Paul called himself the "chief among sinners" and described his own struggles with doing what is right in Romans 7. It is also why he said that we should boast in nothing but the cross as it is through the cross that our sin is forgiven, our hearts cleansed and our lives transformed. We are all sinners saved by grace. That is the great leveler! In the second instance, it is very possible for us to downplay our own proclivities toward evil and assume that we are better than we are. As Winston Churchill said humorously, "We are all worms but I do believe that I am a glow worm." In other words, we are the exceptions to the rule. Actually no one is exempt from evil and all must be aware of its pull. A part of true spiritual formation is understanding that our goodness comes from Christ and that in our fallen nature we are all prone to sinful thoughts and actions. Understanding our own sinful inclinations both helps us guard against them and appreciate the struggles of others. We may struggle differently but all of us struggle with sin. How I see others and their sin has an impact on how I treat them. Usually we treat ourselves far better than we treat others because we can think the worst about them and the best about ourselves. What if we were to treat others the way we treat ourselves and assume that they, like us, desire the best and desire righteousness. We are all broken vessels that only God can fully repair. My fault lines may lie in different places than yours but the places of needed healing and growth exist for us both.

Six board lessons from the recent Willow Creek events

My objective here is not to revisit the specific controversies of Willow Creek but to draw some lessons for those of us who serve on church boards to consider. For my part, I am drawing on decades of working with church boards as well as having served for years on various boards. The recent issues at Willow Creek simply serve to illustrate my observations. I suspect that the good people who serve(d) in leadership at Willow would agree with most of these observations.

One. You can have as sophisticated a board structure as you desire and still get into deep weeds. If you google Willow Creek and church governance you will see all kinds of advice for how churches should structure their governance. They used Policy Governance and wrote about running great meetings. In the end none of that mattered when the board could not hold the senior pastor accountable and failed to guard the health of the church. 

There are governance structures that will make ministry easier and some that will make ministry harder but the structure itself is only as good as the people who are leading. The bottom line is that governance structures while important are not a substitute for wise leaders. Sadly, the very ministry that held up its leadership paradigm as a model (Willow Creek), ended up with its whole leadership team resigning with no credibility left. It is a warning to all boards. 

I am very curious what the dynamics were at Willow that prevented people on the board who asked the right questions from staying in leadership. When discerning people ask discerning questions and they get shut down by the rest of the board it is a sign of a dysfunctional and unhealthy board and organizational culture.

Two: Any structure that prevents board members from asking questions of a senior leader and verifying their answers is flawed. I have encountered situations where in the name of Policy Governance, the board was not allowed to press into staff issues, or even ministry philosophy and they acquiesced to the senior leader's pushback.  Even while the senior leader was mistreating staff, creating a toxic workplace and making ministry decisions that alienated huge portions of the congregation. When it all came apart, the boards no longer had any credibility and had to step down. 

Only after the fact, and after huge damage had been done did these boards realize that they had failed to ask the hard questions, insist on answers and verify those answers. 

Three: Unhealthy pastors can and do use their boards to protect them and to silence discerning members of the congregation who are asking penetrating questions. When you try to silence others you either create a cult like atmosphere and healthy people leave, or there is a blow up when the voices persist (Willow Creek and Mars Hill), and finally leaders must confront it. Certainly not all voices in any organization are created equal but when people of good reputation and discernment speak up as they did at Willow Creek and Mars Hill they are ignored at the board's own peril. As they discovered.

One other observation. Boards cannot be intimidated by their senior pastor. If they are they will not be a healthy independent board. 

Four: Unhealthy governance systems or groups will eventually cause significant issues in the congregation. In the case of Mars Hill, the church ended up disbanding. In the case of Willow Creek, the leadership resigned. Think of the pain felt by the congregation in both cases. When there are unhealthy pastors or boards, that health issues will eventually be felt by the congregation. 

Five: Sometimes a board needs an outside voice(s) in order to help them see beyond their desire to protect the pastors, themselves or the church and to do the right thing. In the middle of a crisis or when people feel under siege, poor decisions are often made. What might have happened at Willow if the board had brought in and listened to a wise outside voice. Someone who has stature in the Evangelical community. This is not a sign of weakness but a sign of maturity. If nothing else an outside voice of reason and wisdom can verify the board's approach - or challenge them. 

Six. A sign of a healthy leader is their willingness to be accountable to a board even if they disagree with some of their decisions. Healthy leaders solicit the opinions of others, listen to their authority, respect it and abide by it even when they may disagree. If a senior pastor will not abide by board decisions or allow the board to make those decisions beware! It means the board has authority in name only and not in reality.


See also Willow Creek and governance. A watershed moment

London Bridge is down: A fascinating article about an end of an era

Given the advanced age of Queen Elizabeth there are numerous contingency plans for her death and funeral. Some of us will grieve personally. In my case, I was her subject from 1960 to 1971 while living in Hong Kong. Each day in school, rather than a Pledge Allegiance we sang God Save the Queen. I have been schooled in the history of he monarchy and the UK and have a very soft spot in my heart for her and what she stands for. Whatever our upbringing, Queen Elizabeth has been an influence in our world for many years. The following article describes what will happen in minute detail upon her death.

London Bridge is Down: The secret plan for the days after the queens death

The rare magnet of grace

We live in a harsh world. It is not just our differences and the polarization of our society but it is the attitudes that accompany our differences. Attitudes of derision, anger, ill will, verbal assaults and relational separation. Such a context makes it all the more remarkable to meet people who practice the grace of Jesus toward others.

Extending grace to those we think don't deserve it is the most counter intuitive act we could perform. The only reason we can do this is that we recognize God did the same for us and we of all people did not deserve His grace. Not then and not now. But He extends it regardless because that is who He is.

Grace is wonderful when extended to us by God and others. It can be inconvenient when we are called to extend it to those around us. Especially those who irritate and anger us. Those who have hurt or failed us. Those who have committed some sin that we can condemn them for because it is worse than our own sin (in our eyes). But the thing about grace is that it is by definition unmerited favor. It is reserved only for those who don't deserve it. And none of us do! 

I had an uncle by the name of Warren. I always loved to be in his presence because he was a person of grace. Never condemning, always loving and accepting. There was no hint of condemnation in him. In this he was like Jesus. And very different from many Christ followers I know. 

Personally I don't believe the church has much of a greater understanding of grace than the rest of our world. We can be just as condemning, exhibit the same animosity toward those whose views do not match ours and perhaps even more judgmental of others since we can use the cudgel of Scripture to put others down. And we do. Just listen to the conversation of many. 

Of course we have a Scriptural excuse. We need to be people of grace and truth like Jesus was. We are very good at the truth part, which is where our attitudes of judgement come from. But we are very weak at grace, extending unmerited favor. 

And we forget that even when sharing truth, Jesus was normally very gentle: the woman at the well; the woman caught in adultery; the rich young ruler. Our truth can be hard and cutting. His was soft and gentle which made it all the more remarkable and caught his audience off guard. Even His truth was filled with grace. Truth if not communicated with the fruit of the Spirit is not God's truth.

I no longer assume Christ followers will be people of grace which makes it all the more beautiful when they are. While I too fail at it many times, I want to learn to be more like Jesus in this - and my uncle Warren. And to live out the admonition of Paul in Ephesians 4:32-5:2. "Be kind and compassionate to one another, forgiving each other, just as in Christ God forgave you. Be imitators of God, therefore, as dearly loved children and live a life of love, just as Christ loved us and gave himself up for us as a fragrant offering and sacrifice to God."

That is grace! Who can you show some grace to today?