When crisis envelops a church personal agendas must go!

Like all institutions, churches can have leaders, staff and congregants who harbor personal agendas. Those agendas are often checked when the church is healthy but when crisis hits they can appear from wherever they have been hiding. In crisis, churches need leaders who will ruthlessly set aside their own personal agendas and seek only God's agenda. Those same leaders must insist that others set aside their agendas as well.

Personal agenda's are dangerous in the church for several reasons. First, they are personal rather than corporate. Second, they often have hidden in them some advantage to the one whose agenda it is. Often that is power, position, personal preference or influence all of which benefit an individual over the congregation as a whole. Ironically, the church as the bride of Christ is all about His agenda but such details are often forgotten.

Times of crisis are ripe for agendas to pop up precisely because the crisis often creates a vacuum of leadership combined with a future that is unclear. Personal agenda's flourish in this environment as something and someone will take advantage of the situation. 

I recently encountered a church going through a major crisis and the agendas are numerous. People who want the senior position, those with a theological agenda, those who are willing to marginalize those who built the church for their version of being relevant, those with power who want to stay on and the list goes on. What is needed here is for all these agendas to be put aside and for the leadership to focus on the health of the church.

In times of crisis, ask all parties to put their agendas aside and to focus on God's will for the Church. Focus on health, not agendas. In fact here is a principle: The more agendas there are in a church the unhealthier the church is. 

How we react to crises says much about our theology and maturity

This is true for all of us but it is especially true for leaders. Our reaction to crises - which are inevitable - says a great deal first about our theology and then about our maturity. 

Bad things happen. It is never a question of if but only of when. And when they do, our reaction to them say a great deal about us. Why suggest that it says much about our theology? Because if God is sovereign over all things and if our trust is to be in Him it changes how we view those "bad things" that come our way. As the verses I memorized as a child put it, "Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him and he will make your paths straight" (Proverbs 3:5-6).

There was a time when leadership crises could fill me with anxiety. Today not nearly as much. I have learned that God can be trusted in them and that I don't need to "lean on my own understanding." This is theology put into practice as I have experienced His intervention over the years. Anxiety in the face of crises indicates that I have taken on His responsibility while calm indicates that I am trusting Him.

This goes to our own personal maturity as well and the ability to control our emotions as leaders (Emotional Intelligence). Stress, anxiety or the need to act impulsively in the face of crises generally hurts our ability to deal with it well and it certainly raises the level of anxiety and stress in those we lead. Would you rather have a leader who is calm and rational when bad things happen than one who is stressed and filled with fear? Remaining calm is both a personal discipline and an application of our theology. We choose a path of calmness so that we can think well and respond properly. We can do that because we trust in a sovereign God who always has things under control. 

There was a day when I feared the bad things that could happen. Today I expect them to happen from time to time and I respond with much less inner anxiety than I once did. That is growth in both theology and practice.

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Five things congregations need to know about crisis management in the church

Church leaders are periodically called to the unenviable position of needing to deal with crisis situations in their church. I say unenviable because crisis management is not an easy task and every member of the congregation has an opinion as to what should be said and done making it very difficult for leaders to negotiate the multiple opinions people have. 

Having served in this role as a church leader and consulting with churches walking through crisis situations, here are a number of things congregations need to know before they become critical of their leaders.

One. While I am always in favor of being more candid than less the truth is that leaders often cannot divulge everything they may know. There are people involved, legalities involved and "telling everything" is often not possible or helpful. Just because I am a member of a congregation does not mean that I have the right to know everything, especially in messy situations. Further, be wary of criticizing when you don't have all the facts.

Two. Remember that we choose leaders to lead on our behalf and we have a choice to either trust them or not. Too often, when leaders don't do what we want them to do (and we don't have all the information) we choose to mistrust their actions. That is deeply unfortunate as they are often deep in the muck solving issues on our behalf. 

Three. The more significant the crisis, the greater the chances that leaders will make some missteps along the way. This is not because they are unwise leaders but because it is the nature of crisis management. Before we criticize their actions, give them time to deal with the multitude of issues they are juggling. If we were in their shoes we would not get it all correct either.

Four. Unless the leaders themselves caused the crisis they are managing (usually this is not the case) remember that they are in the unenviable position of cleaning up a mess someone else created. What they need is our support and encouragement, not our criticism and our mistrust. It is easy to criticize. It is a lot harder to actually clean up or deal with a crisis situation.

Five. Often the crisis that leaders are dealing with have to do with sinful actions on the part of someone. Often, the most vocal critics of leaders as they handle the situation are doing so with sinful attitudes, words and actions. Don't compound the issues with responses that are un-Christlike. All that does is compound the issues.

What is the appropriate response of a congregation in a crisis situation? Pray for your leaders. Avoid gossip. Seek the unity of the church. Encourage those who are cleaning up on our behalf. Be patient. Do not judge motives of leaders. Be part of the solution, rather than adding to the problem.

(Posted from Charlotte NC)

Ministry whiteouts

Those who have ever experienced them know that whiteout conditions are dangerous. And they can hit suddenly leaving one with a sense of sudden fear and wondering where the road is - or isn't.

This is not unlike crisis we face in our ministry lives. A pastor returns from a conference and finds that the staff have essentially staged a coup! A moral failure of a leader or staff member turns everything upside down! A budget shortfall creates a crisis! Someone you had relied on and trusted turns on you and uses what they know about you to hurt you!

A whiteout is when life comes undone and it can come undone in many different ways. The result, however, is uncertainty as to where the road is and how to maneuver so that one does not end up in the ditch or tangled with another car.

The thing about whiteouts is that there is a period of time when you really can't do much except to pull over the wait till the blowing snow conditions let up. You cannot deal with what you cannot see and there is often a period of time when things are not clear: they are ugly but not clear!

Because things are not clear this is a dangerous time. If we act we may act badly or unwisely. This is a time not to act but to let stuff clear enough that we can see some of the road ahead. It is time to "Be still and know that I am God," and trust Him in spite of the anxiety we feel. Just as it is dangerous to keep driving in a whiteout, it is equally dangerous to act in a crisis before one has a handle on what all is happening.

Once the whiteout conditions start to let up, proceed with caution. Our anxiety pushes us to make hasty decisions which may or may not be in our best interests. This is a time to think, talk to key advisers and keep your options close to your chest as a leader but not to act precipitously.

When Nehemiah was threatened by Sanballat and Tobia when rebuilding the wall, he prayed, rallied his people and answered these guys without fear. He read through their motives and plans because he did not panic and responded appropriately. He also knew that only God could protect his reputation so he continued to do what God had called him to do and left his reputation to God.

Whiteouts require all the wisdom one has. Part of wisdom is to trust God, not to panic or act out of anxiety, to seek the wisdom of others and to do what God has called us to do. It may not end up the way we wanted it to but we will have handled ourselves with honor, integrity and faith. And in the end, that is what matters.

(Posted from High Point, NC)

When you need to digest bad news

From time to time, organizational leaders need to face and digest bad news. There is always the temptation to become defensive, to want to minimize what we are hearing or to ignore it altogether. We may feel that we have failed or have not led well. This is precisely when we need some values to fall back on and I often fall back on four specific values that help me hear, digest and deal with bad news.

The first is that "I have nothing to prove and nothing to lose." If that is true, I don't need to prove that I am right, nor do I lose if I am wrong. It is a freeing way to live as I don't need to become defensive, don't need to defend or be right. It is a humble position that allows us to grow.

The second value is "autopsy without blame." I am less concerned with who is responsible for what has happened than I am in understanding what has happened and learning from the situation. In most cases, it is not about blame but about making key observations, understand why something has happened and then figure out a way forward.

The third value I live by when there is bad news can be understood by the phrase, "Do not underestimate my resolve." Once we know that there is something we need to resolve and move toward, we are committed to going there no matter what. It is the commitment to do the right thing even when feels inconvenient.

A fourth truth is that "What got us to here got us to here. It will not get us to there. Organizations must periodically reimagine the future and realize that many of our methodologies, paradigms and strategies need to change to get to the next level of ministry success. Thus in the face of bad news we need open minds as to what is best as we look to the future.

Bad news can actually be good news if we learn from it, grow from it and get better because of it. But, that all depends on our own ability to face it and deal with it in a healthy way.

Never waste a crisis

I don't know who said it but I agree with the statement. Crises in organizations, even though not desired can almost always be used in  powerful, positive ways. Think about this:

A crisis can be an opportunity to clarify. Take major conflict in an organization that creates crisis. What has been brought to the surface are underlying issues that not only exist already but which are hurting the organization as well. When they blow up, hard as it is, it forces one to clarify and chart a single course. Will there be fallout? Probably. Will the resulting group have greater unity? Probably.

A crisis can be an opportunity to focus. Take a financial crisis. Usually these are critical times to decide what is mission critical and to jettison what is not. We see financial issues as bad but they can be a great help in clarifying what is important and refocusing on that which is mission critical rather than ancillary.

A crisis can be an opportunity for reconciliation when relational issues are the cause of the conflagration. God is honored when His people cease hostilities and make whatever accommodation they can to get along, forgive or bless one another. 

A crisis can be an opportunity to clarify values and non-negotiables. This is especially true where a fundamental value has been violated. While never wanted, there are no more powerful times to reinforce what is truly non-negotiable than when a key value is violated.

A crisis can be an opportunity to model truth. Too often leaders, Christian or not, spin issues to try to look better which only creates cynicism among staff. After all, if leaders are not truthful, why should they be - and they know. Truth, no matter how painful always wins over spin.

A crisis can be an opportunity to recommit ourselves to dependence on God rather than ourselves. Humble dependence and an acknowledgement of our need is in short supply today but is highly regarded by our Father. Every crisis is a reminder of our need for Him, His wisdom and His help.

When crises come as inevitably they will every good leader knows two things. One: the crisis must be handled. Two: the crisis creates an opportunity. We always know the first truth. Often we miss the second opportunity.

The upside of crisis situations

I don't relish dealing with crises. As an organizational leader, however, I must do so from time to time and as a ministry consultant it is not unusual to be asked to help ministries in crisis. One of the things I have learned in the process is that while all crises must be managed and many are painful, if handled well there are also positive opportunities. My advice to other leaders is never to miss the opportunities inherent in crisis. Let me explain.

When I think of crises I am thinking of a broad variety of issues with significantly impact an organization. It can be financial, the death of a key leader, the failure of a leader, a bad choice by a leader that impacts staff or partners or constituency, mass resignations over morale issues, major discontent on staff or other situations that force leaders to go into damage control to deal with a significant crisis. All of us in leadership can point to crises we have had to deal with: the list can be long.

But think about this:

Crisis situations can be a great clarifier. More than once in my long tenure with the EFCA we have faced major financial crises. Some because we overspent and had not controled budgets, other times because of the economy. Every time, however, we have been forced to ask the question, what is really important to us? What is central and core to our mission? What are we doing that is ancillary and needs to be set aside in order to focus on the core. These are not easy situations because they impact wonderful people but they are necessary conversations for ministries to have on a periodic basis.

Crisis situations can build greater trust between leaders and staff and constituencies. 
When crisis happens, the one thing staff and others often do not expect is that their leaders will be open, transparent and honest with them. There is so much spin in our world that we are not used to being trusted with the truth. Leaders who choose to tell the truth about the situation gain great trust from staff. Candid answers go a long ways in building greater trust.

Crisis situations allow you to refocus and change paradigms.
Change is often difficult when there is a perception that all is going well. In a crisis, everyone knows that this is not the case and it is often possible to make changes and to refocus with the crisis as the presenting reason. 

Crisis often flushes out other issues that need to be addressed.
Take for example, a financial crisis. The presenting issue is that there is a shortage of funds. But there may be other issues involved that you can and must now look at including: Are we focused on the right things; are there areas we could be consolidating for savings; do we have a clearly defined mission that causes our constituency to support us well; do we have staff who are under performing? Thus the presenting issue simply brings to the surface other issues that need addressing.

Crisis tests the mettle of leaders in a good way.
The test of leadership is not what happens when all is well but when it seemingly comes apart. Do they fact he issues squarely and honestly? Do they tell the truth or spin? Do they take corrective actions with courage? Do they convey hope or despair? Everyone reads their leadership carefully in crisis and watches their reactions and actions with equal care. 

Crisis builds faith and can unify.
If handled well, crisis can be a faith builder and unifier as leadership pulls the organization together to pray and to work with them to resolve hard issues. Here is a principle: healthy organizations unite in crisis while unhealthy organizations come apart. The difference is in the culture that exists and the kind of leadership the organization has. Our staff and constituency are our best help in crisis situations in a healthy organization. If disunity occurs, it is simply an indication that there are deeper underlying health issues that need to be addressed.

Never waste a crisis!