Six steps that church boards can take to address issues that threaten the health of their church.

It happens way too often, especially in the not-for-profit arena and especially on church boards. Obvious issues within the ministry are ignored, minimized or allowed to fester because the board is unwilling to confront a senior leader, or a powerful individual in the church who is creating issues or a staff culture that is toxic. 

It is not that the issue is hard to see. In fact, in many cases, congregants see the issue clearly and in many cases leave the church. Yet on the board, there is reluctance to even name and discuss the issue. It is a classic case of burying one's head in the sand and pretending that the issue is not there or will go away by itself. If we ignore it, maybe it will dissapear. In fact, what usually happens is that the issue gets worse, not better. 

The negligence of church boards is at the root of many toxic church cultures. They did not create the toxicity but knowing that it it there they have done nothing to deal with it.

This week I spoke with an individual who had a concern around some issues in his church that could literally blow the church apart. He is on the board but the board does not want to deal with the issues. I asked if there were congregants who were aware of the situation and he said yes. So it is an "open secret" I said and he said yes. It is also the kind of issue that if it became more public could create a great deal of legitimate concern. Yet the board is dragging its feet and has not made it a priority. As I listened I thought to myself, "This is not going to end well."

In another church I am familiar with, there has been a great deal of toxicity on the staff - the result of a senior pastor who can be described as narcisistic, abusive toward staff, prone to outbursts of anger and attack, causing both elders to resign as well as key staff. Even though the board was fully appraised of the issues, it took them over two years to deal with the toxic pastor and they have never sought to make things right with the individuals the pastor hurt, alienated, had their reputations damaged by him even as he polished his own reputation with spin and subtrafuge. 

The board knew but chose to do nothing for two years while staff were being hurt and the bodies on the side of the road proliferated. Even when key staff appealed to the board there was absolute silence - no response. In one case a staff member recorded her last meeting with the pastor who berated her causing her to walk out of the meeting and out of the church never to return. Even when the recording became known, there was no interest on the part of the board to listen to it. When she wrote a painful letter to the board about her experience, there was no response. Not even a call to the former staff member. 

As I read the New Testament I see that boards (elders) have six responsibilities Biblically. First to ensure that the congregation is taught well. Second, to keep the spiritual temperature of the church high. Third, to ensure that the congregation is led well and missionally, Fourth to protect the flock from the wolves of aggregious unrepentant sin, division and heresy. Fifth, to ensure that the flock is cared for. And, sixth, to ensure that people are developed, empowered and released into meaningful ministry. Certainly, the kinds of behaviors I have enumerated here violate number two, three, and five. My book, High Impact Church Boards enumerates these responsibilities. 

Too many boards are wrapped up in doing all the wrong things. Policies and procedures while ignoring toxic behaviors, conflict, people who are being abused and hurt, leaders who are not leading, and the absence of spiritual ferver in the church.

I am convinced that many boards are utterly untaught in the Biblical responsibilities of elders (regardless of the name of the senior leadership group in your polity). The result is a great deal of damage to the church as unadressed issues continue to grow until they blow up and in some cases destroy the church altogether. It is as if these boards have never had a serious discussion about the clear passages in the New Testament that speak to their role. There is no excuse for this. It is Biblical ignorance of the highest order. 

There are many very public examples of large churches who chose to ignore known issues until the issues literally blew the church up with broken bodies left all over the map.

I believe that boards ought to have a standing agreement that when there are credible issues that arise within their church that they will do these six things.

One, they will have a full discussion so that whatever the issues are they have been verbalized and everyone is aware of the situation.

Two, they ask the question as to what follow up is needed and who will be responsible for that follow up. This includes regular updates to the board until the issues are resolved. That follow up should include candid converstation with those who may know something or asking uncomfortable questions that will help them understand the truth.

Three, they ask the question as to their responsibility as church leaders in this situation. They put their responsibility front and center rather than evading their own responsibility. They measure their responsibility against the six responsibilities of leaders enumerated above from the Scriptures. 

Four, they commit to doing the right thing even when it is hard, inconvenient or uncomfortable. It takes courage to be a church leader and if one is unwilling to do the above, they should not serve in leadership.

Five, where the board cannot decide what to do they agree that they will seek outside counsel from individuals who are wise, who are not personally impacted and who can give unbiased counsel. 

Six, they will not leave known issues unadressed. Period. 

Any board that is unwilling to take these six steps ought to reconsider their leadership in light of their Biblical mandate. 

Ten Dysfunctions of Church Governance Boards

 

I want to say this gently but straightforwardly! There is a leadership crisis in the church as it relates to who we put in leadership, whether we call them councils, boards, elders, deacons, or simply the leadership boards. This crisis is responsible for many of the dysfunctions in local churches. Leadership at this level matters a lot. 

Having served for years as a pastor, board member, or board chair, I know it is difficult. That being said, it is vital to the church's health that we have healthy boards. There is much that I could say - my book High Impact Church Boards is an accessible and readable book for boards. But for now, let's look at the top dysfunctions of church governance boards.

Not guarding the gate to leadership.
It takes only one or two wrong board members to sabotage the health of a board. See my blog, Eight kinds of people who should not serve on a church board. This means that how we select leaders for church leadership matters a lot. There are actual implicit and explicit qualifications spelled out in Scripture that must be considered. Most churches do not have a safe and effective way of choosing church leaders, which hurts the board and the church. See The profile of an effective church leader.

Allowing elephants to exist in the boardroom.
Elephants are the issues everyone knows are there, but no one will name them. They are dangerous precisely because the board is unable to talk about them. And they are issues that usually matter. Dysfunctional boards allow elephants to exist that healthy boards do not, and those issues are generally issues that cause harm to the ministry and church body. Periodically, I recommend asking the board if any unspoken elephants need to be named. Once named, elephants are simply issues to be discussed.

Allowing known issues to fester way too long.
There needs to be more courage on many boards. Either we don't talk about known issues (elephants), or we talk about them but only resolve them once they finally become significant issues that must be dealt with. Passive boards that avoid conflict lead passive churches that will do the same. Peter makes it clear in 2 Peter 5 that church leadership is not easy or for the faint of heart. Many boards don't deal with known issues until that issue has caused a lot of damage in the church. Here is a principle. It is relatively easy to deal with an issue straightforwardly when it appears. When you allow it to fester for years, it is far messier to clean up.

Substituting business for the spiritual work of leadership.
Boards must do business, but it is not their only work. It is spelled out in the New Testament as keeping the spiritual temperature high, ensuring that the congregation is taught, cared for, developed, and released into meaningful ministry, protected, and led well. Most boards I work with have allowed prayer to become a perfunctory way to start and end board meetings rather than a central priority of seeking out the heart of God. Boards devoid of significant spiritual life will lead churches of the same nature.

Not doing due diligence on issues.
I have seen associate pastors fired with no questions from a board on the word of the senior pastor when even a cursory conversation with the affected party would have indicated that what they were hearing was highly skewed and inaccurate. I once interviewed all staff who had left a church over 12 months, and they all had the same story of abuse and unfair treatment by the senior leader, yet no one on the board had ever asked and were living in denial. Where there are patterns, pay attention, ask questions, and verify. I have often encountered boards that knew something was happening but chose not to inquire. In the meantime, people were severely hurt.

Not asking the hard questions.

Board members tend to avoid questions that might create conflict or create embarrassment for the senior leader. A good board meeting is seen as one where there is harmony and the avoidance of controversy. This is sad because it is in the hard questions that we get to the heart of existing issues or ensure that we cover our bases in the ministry. In fact, the very best board members are willing to ask the most challenging questions for the sake of the ministry. Hard questions create the dialogue necessary for a church to improve and get better. 

The inability to police their own members.
I am regularly fascinated by the fact that board members want congregants to "behave" and will even sometimes "bully" them into doing so but are unable and unwilling to police their own behaviors. That is a huge disconnect. I tell boards they operate without a board covenant at their own risk. In some congregations I have worked with, the congregation's behavior surpassed that of their presumptive spiritual leaders. 

Lack of a plan, intentionality, and accountability for results.
Part of the biblical mandate of leaders is to lead. Yet many boards cannot articulate where the church is going and why. That is clearly not leadership but rather babysitting the status quo. Where there is a plan, there is often no intentionality about pursuing it, and few church boards hold staff accountable for real ministry results but simply spiritualize the issue (the Holy Spirit is responsible for results). There is a reason some churches see more results than others: they have a  plan, are intentional about the plan, and regularly evaluate how they are doing.

Misusing the authority of a leader.
Some church leaders are frankly bullies and full of themselves because of their title. Most of us have met one. Of course, this goes back to the need to guard the gate on the front end so that people with agendas or a lack of humility don't get into leadership. The predominant job of church leaders is to serve God's people in the spirit that Jesus served people during his life on earth. It is about service more than position, example more than pronouncements, living the Jesus life and pursuing His agenda rather than our personal agendas. I encounter too many leaders who throw their weight around rather than serve.

Passivity

This is the most common dysfunction of boards I have worked with. These are boards that, in the face of apparent issues to any outsider looking in, have ignored the obvious for years. They have simply been passive in the face of issues that need attention. I have often wondered why otherwise brilliant individuals choose to park their thinking at the door of a church boardroom. Is it because they don't feel qualified to deal with spiritual issues? Is it because challenging their pastoral leader messes with "God's anointed?" Or is it simply that we are a culture of "nice," and dealing with issues threatens that culture? As a consultant, the issues often seem so obvious that I have to ask why they have been ignored. Passivity is not leadership and is a sin of many church boards.

Eight issues that can be confusing for church boards

 Church board leadership is always a challenge. And, often boards or individual members are confused on the role of the board. If these areas of confusion can be resolved, the work of the board becomes far easier. Here are eight issues that often cause confusion on a board.

1. What are we actually trying to accomplish?
This sounds like a simple question but the truth is that a majority of church boards cannot answer the question with any specificity. They have a mission but apart from that general statement which generally reflects the Great Commission (more believers and better believers), there is often no objective target that the church is pursuing and without a target there are no metrics to gauge one's progress. 

It is the board's responsibility, working in conjunction with staff to clearly determine what the church is trying to accomplish and then to assign metrics to the target so that it can evaluate its progress.

2. Who is responsible for what?
When there is ambiguity between the responsibilities of the senior pastor (and other staff) and the board there is in the worst case scenario conflict and in the best case confusion. If there is not a written document clearly delineating the responsibilities of both there will be issues that create frustration for both parties. The role of a board is governance while the role of the staff is the day to day ministry. Wherever you draw those lines, be sure you draw them so that there is both clarity and accountability.

3. How does the board interact with the church staff?
The short answer is that boards interact with staff only through the senior pastor. Staff can have only one supervisor and boards are not in a position to supervise or tell staff (apart from the senior leader) what they should or should not be doing. This does not mean that board members cannot have relationships with staff members but it does mean that they cannot direct the work of staff.

4. What is the senior pastor empowered to do on their own and in what areas do they need board approval?
None of us like micro management but this is what happens with many senior pastors who are never sure what they are empowered to do and what decisions they can make and alternatively what issues they need to bring to the board for approval. Constantly needing board approval is demeaning and demotivating for leaders. 

It is incumbent on the board to make clear the leadership parameters of the senior leader so that they are free to lead but are still aware of the boundaries that the board has established. It is the difference between a permission withholding culture and a permission granting culture.

5. What is the board's job description?
In the absence of a clearly written description of the responsibilities of the board every board member has their own definition of their role. That means there are multiple definitions of the board's role. And, it creates confusion and even conflict on the board. Furthermore, it is not possible for the board to evaluate its own work in the absence of a clear job description. 

That role description should include the fiduciary and legal pieces of their responsibility along with the responsibilities delineated in the New Testament for leaders. If you are not clear on these Biblical requirements ask me for the PDF to my book High Impact Church Boards and I will gladly share it.  

6. What are the board's rules of engagement?
In other words, how does the board operate? How does it make decisions? What happens if a board member disagrees with the majority? Does the board always speak with one voice? How does it deal with rogue board members? Is there a board covenant that spells out how the board operates together?

Because many board do not have that clarity, there is a great deal of dysfunction on church boards. This need not be the case but the board must clarify its roles (number 5 above) and how it operates. Without clearly defined guidelines, confusion and conflict will emerge.

7. Who does the board represent?
Many board members believe that they represent their particular ministry interest or constituency in the church. This can easily lead to divided boards especially if there are factions within the congregation that board members see as their job to represent. This view of church leadership has more to do with how we think about American political polity than it does a Biblical theology of leadership. 

Board member do not represent any constituency in the church. Rather they are called Under-Shepherds of the Chief Shepherd - Jesus Christ. Jesus is the head of the church and church leaders lead on His behalf (1 Peter 5:1-4). This does not mean that board members ignore the concerns of the congregation but their leadership is a sacred trust given by the Chief Shepherd. Church leaders lead the congregation where they believe Jesus wants them to go.

8. How do your choose and engage new board members?
Too many congregations do not have a process in bringing new board members on that is designed to set the board up for healthy leadership. Furthermore, in the absence of clarity on 1-7 above, there is no objective way to acclimate new board members to their role as it has not been clarified. 

The most powerful group in most churches is not the board but the committee or group that chooses board members. For a healthy board it is critical to guard the gate of leadership. Only healthy board members can contribute to a healthy board. 

All of this comes down to good clarity. A lack of clarity in these eight areas create confusion. Clarity allows you to move forward in greater health. If you desire help in any of these areas, contact me at my email below. 

Ways that church board members view their role impacts board effectiveness

 

How individual board members see their role as a church leader directly impacts the ethos of your board and the effectiveness of its work. Often, however, we have not defined the role of the board and board members with clarity, so these individual beliefs about one's role create hidden but real barriers to effective board work. 

Having worked with thousands of church leaders, here are some of the common but faulty beliefs about why one serves in church leadership. Each of these views will impact decisions that a board member is willing to make.

• I am here to represent the desires of the congregation - similar to how an elected official serves their constituency.  
• I am here to guard the status quo and ensure that we don't upset the status quo. In general, what we have done in the past has worked well.
• I am here to represent my faction or group in the church and guard their interests.
• I am here to steer the church in a better direction and I have strong convictions about what the church should be doing and how it should do it.
• As a church leader, I have the authority to bring any issue to the table for board discussion.
• I want to ensure that the pastor stays in line and that ministry goes smoothly.
• I am here to ensure that the staff does their job.
• I am here because it is my turn to serve in church leadership.
• I am not sure why I am here except that the nominating committee asked me to be.
• I am here as part of a team of under shepherds of Jesus Christ, the Lord of the church to ensure that the spiritual temperature of the church is kept high, that the congregation is taught well, empowered and released, protected, cared for and led in healthy directions. I work with the board and Senior Pastor to ensure that our staff are empowered, encouraged and that our congregation is empowered and released in meaningful ministry and that we are moving toward our agreed upon ministry goals.

Only one of these views on why we serve in church leadership is valid - it is the last one. But all too often, this is not the common understanding of what it means to be a church board member because we don't have job descriptions that are biblical or understood by all on the board. In other words, there is not clarity on the job description and parameters of church leadership. All but the last statement are deeply flawed but common descriptors of how church leaders see their role.

The various reasons that board members give to why they serve in leadership are also the reason that so many boards experience conflict, gridlock and difficult decision making. If we have not stacked hands on why we are there and if it does not reflect the Biblical teaching for senior leaders, we will not be unified, effective or missional. It is that simple.

How does a board get on the same page?

Agree on a simple but Biblical job description for leaders including the Biblical job description (keeping the spiritual temperature high, ensuring that the congregation is taught, protected, cared for, empowered and released and led well.

Be clear on lines of authority as to what is a board responsibility and what is staff responsibility. One of the problems in many boards is the confusion of authority and responsibilities between these two entities. Clarity prevents a great deal of confusion.

Be sure that board members understand that they represent the whole church and not a section or constituency in the church. Board members are always there for the whole. Never a part.

Be sure you have a team covenant that lays out how your board will make decisions and how it will work together. Agree that you will hold members accountable to that covenant. If you don't, you will have confusion, gridlock or conflict. 

You must have an agreed upon document that spells out the qualifications for board members. If the wrong people get on the board, you will have trouble leading. 

My book, "High Impact Church Boards" can help you on these topics. What I can say is that getting on the same page together is one of the most important things you can do as a board.