Seven indicators of a healthy organization

Leaders are always looking for the magic bullet to differentiate their organization from others and give themselves an edge. Often, they end up chasing the wrong things. In fact, the key to a great organization is pretty simple: they focus on health. This is the opposite of a toxic workplace which is unfortunately more common than we wish.

What are the signs of a healthy organization?

One: They have great clarity about what they are about. There is no ambiguity regarding their mission, their guiding principles, what they need to focus on and what they desire to accomplish. Because of this clarity, the whole organization is on the same page and are moving in the same direction.

Two: They have a candid and trusting culture where there are no elephants (issues that cannot be discussed) and where honest dialogue is valued and expected. Unhealthy organizations shut down candid and robust dialogue as a threat. Healthy organizations encourage and expect it knowing that the only way to better solutions is honesty. This can only happen in a culture of trust which is the ground from which such honest dialogue emerges.

Three: They empower people to make necessary decisions within well defined boundaries. Controlling organizations stifle creativity and are permission withholding cultures. Healthy organizations encourage creativity and empower people as permission granting cultures. Unhealthy organizations control people through rules while healthy organizations empower people through well defined clarity (one above). Healthy organizations trust their staff while unhealthy organizations control their staff.

Four: They treat people with dignity. Great organizations are places people love to work because they value their staff and live that value in all relationships. Every organization says that their people are their most valuable asset but most organizations do not live out their stated value. Treating people with dignity means that staff are trusted, empowered, their opinions valued, failure is not fatal but a learning opportunity, and staff are regularly developed to maximize their potential. 

Five: They care about real results. Of course every organization says it cares about results but the truth is that in the ministry world very few actually have ways to measure results which means we are not truly serious! Healthy organizations have great clarity and are focused on living out that clarity for tangible results that they measure and evaluate. Healthy organizations can easily answer the question "How do you measure success?" Can yours?

Six: They constantly develop their staff. Toxic organizations use people while healthy organizations develop and grow people on a regular basis. They create a culture where emotional, relational, spiritual and skill health is both an expectation and something that is constantly growing. Healthy organizations are made up of healthy people so any focus on health must start with staff. 

Seven: They are humble. Humble organizations continue to grow because they know they have many areas where they can grow. Proud organizations actually hurt themselves by their pride. They think they have a corner on ministry and are superior to others. Great organizations take a humble posture with humble leaders and staff whose humility allows them to continually evaluate how they can do what they do better. Humility breeds a servant mentality while pride does not.

How does the organization you lead or are a part of compare to these seven indicators of health?

Leaders and managers and definitions

There is a lot of talk about leadership and some confusion about who is a leader and what it means to lead. It is easy to define organizational leadership because organizational leaders are visible, have leadership titles (president, lead pastor etc) but it is harder to define leadership at other levels or sometimes recognize that while we may not be organizational leaders many of us are in fact leaders and need to lead well. Consider these types of leadership that are critical to any organization.

Team leader: Anyone who is responsible for leading a team whether  as a paid staff member or as a volunteer is a leader. The team will only be as good as the one who helps them move toward common objectives in a healthy manner. One of the primary but often neglected responsibilities of a team leader is to ensure that what the team is doing contributes to the overall ministry objectives of the organization rather than doing their thing (one of the dysfunctions of teams).

Project leader: Those who drive strategic projects for an organization that require coordination of people, resources, teams and often outside groups or individuals. They may not have direct line authority but they use their influence to bring people together across department lines to ensure the project is successful. In some ways this requires even more skill than a team leader who has direct authority over their staff (unless they are leading volunteers).

Many would call project leaders managers. I prefer the word leader because while they are managing processes they are also leading people to ensure that the project is accomplished. If they don't lead well the project does not get accomplished. People don't like to be "managed" but they do want to be led.

Influence leader: These are individuals who have no direct or indirect authority over those they are working with apart from their personal influence that results from their expertise and experience in a particular area. They lead through mentoring, training and influencing others. A good example of this kind of leadership is the Global Equipping Team in ReachGlobal which trains in the areas of theology, church planting, pastoral skills among national partners globally. They are leaders in every sense of the word but they lead through their experience and expertise. 

Take that one step further. Those who look at your life and emulate your actions because you have influenced them are following your example. You are leading through the model of your life. Yes, leading.

Many people who don't think of themselves as leaders, actually lead. Where we lead we want to lead well. Organizational leadership is not a top down affair but is dependent on those who lead at every level of the organization starting with the leadership that is the responsibility of every one of us - self leadership.

Are you an institution or a movement?

Is the church or ministry you are a part of more of an institution or a movement? Look at this excellent description of the difference between the two by H.R. Neibuhr.

There are essential differences between institutions and movements: the one is conservative the other progressive; the one is more or less passive, yielding to influence from the outside, the other is active influencing rather than being influenced; the one looks to the past, the other to the future…the one is anxious, the other is prepared to take risks; the one guards boundaries, the other crosses them.

By this definition most churches and ministries are more institutional than they are missional. Most start their ministry journey with  missional energy and vision but over time move to the institutional side of the continuum. Institutional is more comfortable, demands less of us, requires us to think less and does not demand that we change much. It is a nice place to be.

And a very dangerous place to be! The cost of institutional is that we lose our ability to flex to meet current ministry challenges. We become comfortable with what is rather than with what could be. We become oblivious to the threats to our existence. We allow comfort to subvert effectiveness. We live with the allusion that all is well while in fact it is not!

How do you know where your ministry falls? Ask the following questions from the quote above. Better yet have all your staff and board members answer the questions and then compare notes.

1. Would we be considered conservative or progressive in our ministry paradigms?
2. Do we yield more to influences from the outside or do we influence our direction actively?
3. Do we look more to the past or more to the future?
4. Are we risk takers or risk adverse?
5. Are we afraid to try new things or actively look for new opportunities to pursue?
6. Where would we peg ourselves on the institutional/movement continuum?
7. Are we satisfied with where we are? If not what do we need to do about it?

All people matter to God: Check out the amazing diversity of our world.

At the start of a new year it is fitting to remember that the call of the church is to take the Gospel to every corner of our amazingly diverse and needy world. Sometimes, pictures say it better than words and in this case I believe it does. This is a three and a half  minute video from the BBC called Human Planet. Take a look and be reminded of who Jesus died for and the challenge to share that Good News in many places where it has not yet penetrated. 

As you watch, think of the words of Revelation: "After this I looked and there before me was a great multitude that no one could count, from every nation, tribe, people and language, standing before the throne and in front of the Lamb. They were wearing white robes and were holding palm branches in their hands. And they cried out in a loud voice: 'Salvation belongs to our God, who sits on the throne, and to the lamb.'"

As a mission leader, this is what gets me out of bed in the morning and fuels my energy and passion. All people matter to God.

Guard the gate to your church leadership

How well do you guard the gate in your church to determine that the right people get into leadership and the wrong people do not? Most churches have poor systems for leadership selection - and they pay a high price.

Consider this: the most powerful group in the church are those who choose who will lead. Yet, this group is rarely given any training, little guidance or leadership in choosing the best leaders for their congregation. In fact, serving on the "nominating committee" is often a kind of consolation prize for those who are not on a ballot for something else!

Not everyone, no matter how godly are qualified to serve in church leadership. The quality of our leaders will determine the quality of our ministry. If we care about Return on Mission, we will care deeply about how we choose leaders. Furthermore, it takes only one individual to significantly compromise the working of a good board team.

It is estimated that some 80% of churches in the United States have lost their way and are floundering to one degree or another. That is a direct reflection on who they have in leadership. Get the right leaders along with a strong staff and the church will flourish. Get the wrong leaders and even with the right staff and ministry is significantly compromised. Choose the wrong leaders and have a weak staff and you have the makings of trouble. Never compromise on who you put into church leadership. Their impact is huge.

The New Testament actually has much to say about who we should put into church leadership and it gives us the characteristics of healthy church leaders. Consider these:

Exhibits godly character and lifestyle
This is the most critical, non-negotiable characteristic of a church leader. We are called to lead on behalf of Jesus Christ, as shepherds accountable to the Chief Shepherd (1 Peter 5:4). Paul made it clear in First Timothy and Titus that, above all else, a leader's life must be in the process of being transformed into the likeness of Christ. Only those deeply committed to personal transformation and authenticity can lead others in that direction.

Has a deep passion for Jesus
The church is about Jesus! He is its leader. We serve as leaders under Him. Thus, only those with a passion for Him are qualified to lead His people. Those we lead will be influenced by whatever passions drive us. It is painfully obvious when church leaders are more interested in power, ego or their own agendas than in leading Christ's people where He wants them to go. Remember, few congregations rise above the spiritual level of their leaders.

Displays personal humility
Leadership in the church differs in two significant respects from how it is practiced in other arenas. First, it is a leadership of service rather than power.  As Peter wrote, "Overseers should be 'eager to serve: not lording it over those entrusted to you.'" Second, this leadership already has its agenda set by the Lord of the church. Our agenda has been set, and our leadership priorities are Christ's not our own.

Genuinely loves people
Ego-driven individuals love themselves, not others. Humble godly individuals love others as Christ loves them, and their leadership is fueled by genuine spiritual concern. The driving characteristic of God's pursuit of us has been unexplainable, powerful, unrelenting love, bathed in mercy, compassion, forgiveness and grace.

Is a lifelong learner
Leaders are learners. They are hungry to understand the leadership task. They are driven to lead well to become more effective. Nowhere is it more important for leaders to be lifelong learners than in the context of the local church. Healthy leaders are learners of God, of effective ministry options and methods and of leadership. Once leaders give up learning as a high value, their effective leadership days are over.

Understands and agrees with God's leadership assignment
I often ask leadership boards if they can clearly articulate their responsibilities. Invariably the answer is no, apart from generalities. It is my belief that God has given leaders specific responsibilities and every leadership board should be able to define its responsibilities.

Grapples with the future
To lead is to be out in front of others. True leadership is primarily about the future and secondarily about the present. While this may seem obvious, most leadership boards spend the majority of their time dealing with present-day rather than future issues.

Focuses on the team
Warning: Never elect or appoint to leadership an individual who cannot graciously work in a team setting - and publicly and privately support decisions that the team has made. Leadership teams require team players. Those who cannot function as a healthy member of a team will destroy the unity necessary for a leadership team to lead (remember humility). Mature, healthy leaders choose to subordinate their egos to the will of the group and deeply value the perspectives and input of others and the collective decisions of the board.

Leads willingly
Good leaders are willing leaders (remember 1 Peter 5). Willing leaders are ready to make the sacrifices necessary to lead, without inner resentment and frustration. It is a mistake to coerce individuals to serve in leadership positions. When we push people to serve before they are mature enough to handle the difficulties of leadership (such as conflict), they often have experiences that cause them to avoid future leadership.

Positively influences others
Real leaders have influence over others, whether they are in positions of leadership or not. This is the key: When considering individuals for leadership, ask the following questions: "Do they already have a positive influence over others? Do people look to them for leadership? Do they lead people closer to Christ and in positive ministry directions?"

Has an action bias
Leaders do things. They have a bias toward action and away from the status quo. They don't always know what to do but they will try things and see what sticks, what works. Leaders are never content with how things are but dream of how they could be - continually looking for ways to accomplish mission more effectively.

Is a purveyor of hope
Leaders are optimistic about the future and convey that optimism and hope to those they lead. They believe that positive things can and will happen because they understand that it is God who empowers and it is He who has promised to be with the Church until the end of the age. Pessimists are not leaders! Pessimists telegraph caution and see all the reasons why things cannot happen.

Rarely will a church rise above the personal, spiritual and missional health of its leaders. Who you select is a key either to mediocrity or to health. No one has all of these characteristics in equal measure but they are key questions to ask about those whom you put into leadership.

Five temptations leaders face

Leadership positions are a mixed blessing. For those wired to lead it is a joy to be in one's sweet spot. However, leadership brings with it a set of very real temptations that trip up CEO's, pastors, presidents and ministry leaders. Given these temptations, the first priority of every leader ought to be health: emotional, relational, spiritual, leadership and skill health. In the absence of that kind of care, there is a high likelihood that a leader will suffer one or more of the following temptations.

Isolation
Leaders find themselves in a difficult place. They higher one rises in leadership responsibility the more isolated it feels. Good leaders, while collegial and approachable are not "one of the boys," or "one of the girls." They must push the missional agenda with those they lead and while the culture may well be collegial, they are still the leader and their focus on the missional along with decisions they must make will not always leave them popular.

Leaders who are promoted from within their organization quickly realize that the relationships they had with their peers have changed. It must if one is going to lead well.

Isolation, however, is a trap because we were not made to live in isolation. Isolation breeds loneliness and loneliness breeds unhealthy habits and addictions in a desire to fill that hole of loneliness. Leaders must face that temptation squarely and intentionally foster deep, meaningful relationships with peers at their level and friendships outside their organization. Isolation is dangerous so there needs to be a strategy to counter it.

Feeding a dark side
As noted above, feeding a dark side is often the result of isolation. Long hours, loneliness, constant travel, lack of genuine friendships all leave one vulnerable to unhealthy addictions: pornography, affairs, gambling, drugs, alcohol or other risky behaviors. The unconscious justification is "I need an outlet to my hectic leadership responsibilities."

Isolation and dark sides go together. Wise leaders have a deliberate strategy for avoiding isolation and the development of healthy habits that minimize the need to feed the dark side - which is simply a way to fill some emotional, spiritual or relational hole.

Running on empty
Many leaders have bought the lie that in order for them to lead well they need to be constantly on the move, running from one important meeting to another, one city or country to another. One cannot run a sprint twenty hours a day, day after day, and not pay the price.

God did not design us to run on empty. It can feel good - after all I am so important that I have this incredibly busy schedule - my input is needed all over the place: balderdash! Busyness may feed our self importance but it is not a necessity of leadership. Wise leaders set a livable pace, building in relational time, think time, rest time, and they say no to tons of good things in order to say yes to the most important things. Run on empty long enough and your leadership will be compromised

Taking short cuts
It is amazing how many leaders run aground on the shoals of ethical issues. After all, I work so hard, I give so much of myself to the organization, I am owed something too! Above all, leaders must model the highest ethical behavior and go the extra mile to avoid any appearance of ethical short cuts.

Arrogance
Arrogance is both the end result of the first four temptations and feeds them further. Arrogance is an attitude that the rules don't belong to me, I am the one with the needed wisdom, as the leader, I am different, and this ministry or company revolves around me.

Many leaders fall to this temptation. In the end it severely compromises their ability to lead because those around them will not give themselves to an arrogant leader - if they have other options.

Leadership is a high calling and for those who lead well a most satisfying job. But we will only be good leaders to the extent that we are healthy leaders. Healthy leaders live lives of significant discipline with a great deal of self knowledge because leadership 101 is avoiding the five temptations that will unravel my leadership!

The Power of No

There is an interesting passage about Jesus in Mark 1:21-39. Jesus was in Capernaum where he healed Simon's mother-in-law, and "healed many who had various diseases. He also drove out many demons." Early the next morning Jesus went to a quiet place to pray. When Simon and his companions found Jesus, they told Him, "Everyone is looking for you!"

Jesus' response is surprising. Rather than doing what the disciples expected, and going to those looking for Him, He replied, "Let us go somewhere else - to the nearby villages - so I can preach there also." In other words, He said no to the need and expectations the disciples brought to Him because he had more important missional things He needed to do.

Jesus understood the power of "no" because He could distinguish between those things that were good and those things that were critical for His ministry. Jesus was self defining about what He needed to do rather than allowing others to define those things for him.

It should not be lost on us that Jesus said "no" to the disciples' expectation after He had spent time with His Father. Jesus was in the habit of regularly taking time to refresh His intimacy with the Father and to pray through those things He should be doing so that His priorities were in alignment with the priorities of the Father.

Most of us love to please others. It makes us feel good because in saying "yes" to others' requests they feel good about us and we feel good about ourselves. We get our cookies by pleasing others!

I once did a consultation with a senior pastor of a large church. I was there because his staff felt he did not pay enough attention to them and to building a strong team. When I probed the pastor about how he spent his time (activity), one of the things I learned was that he made all the hospital calls - in a large church! When I asked why he said, "Because it makes me feel good." At least he was honest. While his activity was 'good,' it was not focused on what his true big rocks were, which included building a strong staff team (results). His team was suffering because of his focus on the wrong activity - for him.

Yes and No are powerful words with powerful results. Saying "yes" to the right things allows us to focus our attention on those key areas that spell success for us. Saying "no" to the wrong things (nice activity that is not strategic for what God has called us to do) is equally powerful. Lots of good and nice activities seek to distract us from what is key for us. Wise people refuse to be sidetracked by the nice at the expense of the important.

Saying "no" is not easy. When I am asked to consider an opportunity, my usual answer is "I will think and pray about it and get back to you. Rarely do I agree on the spot. Often I will consult one of my trusted colleagues for a second opinion on whether the opportunity is one that is truly important. After thinking, praying and considering my schedule and priorities, I will accept or decline.

I am learning that saying "no" can be very powerful in accomplishing what God has called me to accomplish. Saying "no" allows me to say "yes" to the key missional things God has called me to do. I cannot say "yes" to those without saying "no" to other good things.