Spiritual depth and Christian leadership

King Saul, in the Old Testament is a great example of a leader who started well but neglected the practices of a deeply influential leader leading to a terrible finish. In his early years, he looked and acted like a king. He was described as “an impressive young man without equal among the Israelites – a head taller than any of the others” (1 Samuel 9:2). In the early years of his reign he pulled off some impressive victories but early on there were signs that all was not well.

Saul started to believe that his leadership was about him rather than about a stewardship given him by God to us on His behalf. He ignored the prophet Samuel's instructions, and over time his leadership deteriorated, his heart showed the shallowness that it really was (even trying to kill David), until he himself lost his life on the battle field.

While Saul started impressively, it was the lack of depth in his spiritual life, the lack of wisdom in decision making that resulted in his long term decline in leadership effectiveness. He made poor decisions, took on bad advisers, displayed terrible emotional intelligence and undermined his own leadership as a result. Saul operated from a shallow rather than a deep place.

In an interesting comparison between the description on Saul an “an impressive young man,” when the prophet Samuel was instructed by God to go to Bethlehem to anoint one of the sons of Jesse (1 Samuel 16), he arrived and immediately assumed that Eliab must be the one (he looked like kingly material). “But the Lord said to Samuel, ‘Do not consider his appearance or his height, for I have rejected him. The Lord does not look at the things man looks at. Man looks at the outward appearance, but the Lord looks at the heart’”(1 Samuel 16: 7). Instead of Eliab and the others, God had chosen the youngest, David, who was out tending sheep at the time which indicated his lowly position as the youngest.

God has an intriguing way of choosing leaders that would not be natural from the world’s point of view. Whether a Deborah during the time of the Judges, Paul, a former persecutor of the church, the disciples, many of whom would not be chosen to change the world, Joseph, a former convict, Moses, a “has been” who came into leadership with a felon record and from leading sheep for forty years, and the list could go on.

What God is looking for is depth of heart, faith, and wisdom that comes from the deep places in the inner self. The difference between Saul and David is startling and central to that difference is the deep inner well of spiritual depth that characterized David. This depth was evident even at an early age when it was he who took on Goliath (age 16 or so) but was deepened during the years between his anointing as King and the death of Saul when he became the leader of Judah and then Israel.

The books of 1 and 2nd Samuel are deeply instructive for those who want to lead well. Clearly David was a highly gifted leader. He engendered great loyalty from those he led, he was strategic in his leadership moves, undaunted by adversity and tenacious in reaching his goals. We know, however, from the Psalms that there was a rare inner depth which came from his relationship and dependence on God. One wonders where David found the time to go this deep spiritually when he was also the CEO of Israel but clearly he did. And the long term effectiveness of David when compared to Saul tells the story of why this matters.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

What leaders need to know

Have you ever sat down with a friend or colleague or leader to gently try to tell them something that they really needed to hear but the moment they realized you were addressing something they perceived as critical, the defenses went up, the body language told you that the conversation was not going to be easy and instead of a dialogue there was only a defensive response?

This is all too common, especially among ministry types (I am one) who seem to be more defensive than the general population because their ministry (what they do) is so wrapped up with themselves (who they are) that it is hard for them to take a step back, listen to counsel, advice or honest feedback without feeling that they and their ministry are being attacked.

The result for ministry leaders is that they often do not hear what people are really thinking because they have trained them that they are not responsive to honest feedback that they might construe as criticism.

I was once tasked to solve a difficult financial issue and when I presented my findings and solutions to my ministry leader he became angry, defensive and called me arrogant. Why? Because he did not want to hear "bad news" that challenged his paradigm of how things should be. With a response like that, he was training his people not to give him honest feedback because we knew that he didn't want to hear it and that it would not be a pleasant conversation.

This raises two questions for leaders. The first is, "Can I overcome my fear of hearing something that I may not want to hear and do so in a way that invites honest feedback rather than pushing it away?"

The reason we would resist honest feedback is that we are fearful that it reflects poorly on us. That is the source of our defensiveness. It is also an indication of poor emotional intelligence (EQ) because people with healthy EQ are open, non-defensive, and exhibit a "nothing to prove, nothing to lose" attitude. Indeed they not only invite feedback but when they get it they engage in non-defensive conversation to draw out the issues and seek to understand what the individual is saying.

In Proverbs, it is the classic "fool" who resists counsel and feedback, while the "wise" invites it and listens to it.

This raises a second important question: "Why would I risk the danger of not knowing what people really think by resisting honest feedback?" The end result of defensiveness in the face of feedback is that people often stop telling us what they really think and only what they think we want to hear.

There are two predictable outcomes of this scenario. One is that we don't know what is going on within our own team or organization and the second is that our defensiveness creates cynicism by people who do not feel like they can be honest. Both are dangerous for a leader.

I once suggested to a Christian leader whom I consulted with that he did not know what his people really thought about him because of his defensive attitude. He just looked at me with a blank face that said, "I don't care." He is in for a rude awakening when his leadership comes apart and he discovers that he has alienated many of his staff. His fear of knowing their true feelings was greater than the danger of not knowing but he will discover that in the end the danger of not knowing is higher than the fear of knowing.

Healthy leaders want honest feedback for the sake of their ability to lead well and for the health of the organization. Their healthy EQ invites honest conversation and they keep their anxiety and fear under control so that they are open to suggestions, critique and feedback. They listen carefully and then evaluate the information for its truth or relevancy. They do not need to agree with the feedback but they want to know what people are thinking. 

Violations of good board behavior that kill good goverenance

Good boards practice good governance which means that they go out of their way to not violate healthy board practices. The fact is that unhealthy practices on boards create all kinds of chaos and conflict within ministries. Healthy boards contribute to healthy ministry while unhealthy boards contribute to unhealthy ministry. Having worked with ministry boards for 25 years I would suggest that the following violations of good governance are responsible for a great deal of harm among ministries.

Not keeping confidences of the board room.
The board room is a place for honest, robust dialogue where any issue can be discussed with the exception of personal attacks and hidden agendas. However, that is only possible in an environment of trust which means that board members need to be assured that their deliberations will always be kept confidential. Once that trust is breached it is hard to regain it.

Allowing staff to go around their supervisor directly to board members on issues that concern them.
This is a huge "no no" for several reasons. First, it violates the principle that every individual has only one supervisor. Second, the board member now has one side of an issue and has information other board members don't have skewing his or her perception. Third, it is not fair to the organizational leader who may not know what is happening and certainly doe not know what is being communicated and it undermines their authority. Board members always respect the chain of authority in an organization and have in place a grievance policy for those times when it warrants it. 

Not supporting decisions of the board once they are made.
This is a hard one especially when a board makes a poor decision. And, there are times when decisions are so poor that it may make sense to step off the board knowing that one cannot support its decisions. If one is going to serve on a board, however, it must speak with one voice through its decision making process. Robust dialogue should take place in the board room but once the decision has been made it is the boards voice that is heard, not individual voices.

Allowing factions to grow on the board bringing division to its deliberations.
Divided boards create divided congregations. Further, board factions make it impossible for the board to make decisions together since faction by definition divide. It is critical that board members exercise the discipline of maturity in this and don't allow factions to divide them. That is a choice we all make and it is a clear sign of either maturity or immaturity.

Allowing any individual to control the outcome of decisions.
No individual, be it the pastor, a founding member or influential individual should have the power to veto or determine board decisions. Healthy boards have a collective voice determined by prayer, and collective deliberations. 

Protecting a piece of the pie rather than the health of the whole.
Board members do not represent a constituency or a piece of the ministry but are there to ensure the health of the entire ministry. Even when board members serve as quasi staff in a new or small church, once they enter the board room they put their board hat on and represent the whole, not a part.

Focusing on administration to the exclusion of a vibrant prayer and study rhythm.
Boards must pay attention to administrative issues within a church but most church boards err on the side of administration to the exclusion of prayer and relevant Scripture study together. Some boards never pray together and yet they represent a Christian cause. Prayer and the Word are the work of a board that is serving as under servants of God.

Operating without a board covenant.
Board problems almost always trace back to poor behavior or practices of one or more board members. A well written board covenant spells out the expectations of board members to speak well of one another, keep confidences, resolve personal conflict quickly, abide by board decisions and so on. Board members not only sign that covenant but they agree to be held accountable for living up to it. It goes a long ways toward ensuring a healthy board.

Ignoring known issues.
It never ceases to amaze me that boards have an uncanny ability to live with issues that everyone knows exist but that no one is willing to state or put on the table for discussion. It is pure conflict avoidance - the elephant in the room - that we are afraid to discuss openly. Here is the bottom line: It is cowardly not to be able to discuss known issues. Elephants are not elephants once they are named. Rather, they are issues to be discussed and prayed over. Board members need to put on their grown up pants once in a while and deal with hard stuff. 

Focusing on the small rocks and pebbles rather than the big rocks.
This is a major sin of many boards. They allow the trivial to keep them from discussing the truly important. Why? For one it is easier. Second, it seems urgent at the time. Urgency is not the same as important, however and many things can be delegated to others. The way to control this is to empower the chair of the board to allocate the bulk of the board tine for those things that are most important and let the pebbles and sand go to the bottom or to someone else.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

When there are alignment issues

Few things are more frustrating to good leaders, staff members or board members than to have an individual on the team who is significantly out of alignment with the rest of the board or staff. It takes just one individual who is not committed to the same direction to stall out what would otherwise be healthy governance or staff dynamics.

The most important work of a staff or board is to ensure that they are clear regarding their direction - and that there is equally clear support for that direction. That clarity is hard work but without it you have people moving in multiple directions and essentially negating the opportunity you have.
Once direction is clarified, what happens if there is a staff member - or board member who simply will not buy into the ministry direction?

At the staff level, the alternative is pretty clear. The staff member needs to find a place of ministry where he or she can minister with a happy heart and a clear conscience. I am constantly amazed at the poor EQ of some individuals who think it is OK to simply go their own direction even if it is at odds with their leader or the team. It is not OK - and leaders need to bite the bullet and transition the individual out of their ministry - or get on board.

Congregations that experience a lot of conflict or lack of directional agreement are usually taking their cues from either a board that is not unified or a staff that is not unified. If boards or staff are not in alignment, the congregation won't be either.

At the board level, it is a harder issue. However, a board can, (if it has the courage), have honest dialogue together and ask an individual to step off the board if they will not cooperate or cannot agree on a common direction.
This is not to stifle robust dialogue at the board level. But if there is not fundamental philosophical agreement after the hard work of determining clarity of direction, then there is a miss-match between the recalcitrant member and the rest of the board. For him or her to stay in leadership in those circumstances is counter productive for both parties.

This can also involve specific issues a board faces. I was once on a church board during significant conflict in the church. One board member was unable to deal with the conflict and come to a decision. I asked him to step off the board for a period of time so that the board could act rather than allow him to keep the board in constant dialogue and put off necessary action.

Wise boards do not allow anyone to join the board who is not in philosophical agreement with the direction of the key leadership (staff and board) or without signing a board covenant that spells out how the board interacts with each other.

There is no possibility of maximizing ministry without alignment in staff and boards. If you have an arrow going in the wrong direction, do what you need to do to resolve the issue.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

Congregations of compassion

When Jesus died for us he met our greatest need that we had no way to meet ourselves. In the Sermon on the Mount he promised that our Heavenly Father knows our needs and will meet each one.

Being the people who show Jesus to the rest of the world requires having a mindset to meet the needs of those around us because is reflects what God did for us.

Every day we greet people with, “How are you?” We need to learn to ask the next logical question, “How can I meet this need?” when we become aware of issues they are facing.

This has been an expectation of God’s people from the beginning. As the prophet Isaiah said,

“Is not this the kind of fasting I have chosen:

to loose the chains of injustice

and untie the cords of the yoke,

to set the oppressed free and break every yoke?

Is it not to share your food with the hungry

and to provide the poor wanderer with shelter—

when you see the naked,

to clothe him,

and not to turn away from your own flesh and blood?

Then your light will break forth like the dawn,

and your healing will quickly appear;

then your righteousness will go before you,

and the glory of the LORD will be your rear guard.”

Historically and currently, active and selfless compassion directed toward our fellow man without the expectation of anything in return is what differentiates Christianity from other faiths. This was certainly the case in the early church.

How can local churches make this commitment to meeting the needs around them a part of their culture?

First, we can create a culture of personal compassion. Compassion commitment needs to come at the ground level and not be relegated to “professional” or committee ministry.

We need to develop a congregational ethos of individual accountability of meeting needs of the people around us. This will flow out of each person’s love and concern for people around them fueled by God’s love for each of us. Before we organize any programs to meet compassion needs, we need to figure out how to mobilize the individuals in the congregation to recognize and then meet the needs of people around them.

The initial “target” for compassion ministry can to be the people in our neighborhoods, workplaces, and schools and not focused on special populations that do not touch our daily lives. The development of this commitment starts from the pulpit.

We need to identify members of our body who have special gifts in mercy, compassion, and servant hood to mentor the rest of the congregation. Who can we have tell stories about on Sunday mornings to illustrate the joy of being Jesus’ hands to people around them? Who are the individuals involved in groups in our body that could help others in that group develop a commitment for meeting needs around them?

Second, we need to have a mechanism to make people and material resources available to the individuals who are meeting needs in their community.

A congregational survey of skills and availability may be a way to start a resource list. For example, if a person is aware of a neighbor with a roof leak who is not able to repair it and they are ready to jump in to meet the need, it would be enormously helpful to know who they can call for partnering in meeting that need.

Third, as a congregation develops the skills of identifying and meeting needs of people around them, individuals will rise to the surface that have a special passion for specific needs. Capitalize on their interest and expertise to build a ministry team that focuses on coordinating and deploying like minded folks to meet needs that arise.

One church I know has a “rapid response team” ready to go to work and their main complaint is that they don’t have enough to do!The point is that the key to developing a culture of compassion in our congregations is to start with our people meeting one another’s needs and meeting the needs of those who are in their circles of relationships.

If this becomes an expectation, you will see people from all walks of life releasing the love of Christ to those around them in tangible ways.

A few years ago Mary Ann and I were the recipients of this kind of love as a group from several churches painted and resided our home - something that desperately needed done but which we not do because of health limitations. We didn't ask, they simply said, "we are going to to this." We were humbled by their care and by God's love to us through them.

What if whole congregations could be mobilized to develop that culture, ethos and servant-hood! It would change lives, and our congregations.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

Creating a dynamic team

As a leader, one of my highest priorities is to create a happy, dynamic, results oriented team that is energized, creative, collegial and deeply committed to a common mission. Here are some of the key elements that I believe are non-negotiable if one wants that kind of team and working environment.

Hire the best

God has gifted me with a wonderful team of professionals because we have worked on finding the very best people - in fact people that are a whole lot better at what they do than I am. This requires a leader who is not threatened by strong personalities and huge degrees of competency.

Tailor the Jobs

Great team members want to play to their strengths. Spend the time you need to ensure that the job reflects the strengths of your team members. The rule is that 60 to 80% of our time should be spent in areas of strength, not weakness. If the targets are not met, the level of dissatisfaction goes up. As time goes on, continue to be flexible in tailoring jobs to keep your people engaged and fulfilled.

Monitor happiness factors
I ask my team members regularly, what is your happiness factor, and they ask their reports. We want to know on a scale of 1-10 where people are at. If the number is seven or below I will probe. Sometimes it is a life issue but often it is a work issue that I can seek to resolve.

Create a collegial atmosphere
Everyone on the team is a critical member of the team from the lowest paid to the senior executives. Everyone's opinion and voice is heard and counted. Our jobs may differ but the honor, respect and voice we give to everyone is absolutely critical.

Empower people
Once a job has been defined, empower people to make appropriate decisions and to accomplish their job their way in line with the values and ethos of the organization. There is nothing more liberating than to allow people to use their gifts and creativity to accomplish their job.

Keep mission central
We are here for a common misson and we want to ensure that everyone is pulling in the same direction. The more clear the mission is, the more committed people will be to that mission. In addition, clarity of mission and strategy give people the information they need to make good decisions in their area of work.

Practice a monthly coaching/mentoring meeting

Take time each month to sit down and find out how your team members are doing, where they are facing challenges and what you can do as their supervisor to facilitate their success. Your investment in a monthly meeting sends a message to team members that you value them, want to help them and are committed to their success.

Be available
Senior leaders who are available to everyone on their team engender high loyalty. Often leaders see this as a distraction. In reality it is one of the most important things a leader does because your team members are the most important key to the organization's success. Show interest in people's lives, work and families.

Ask lots of questions
The more you know about what people are doing, the challenges they face and their wiring, the better you will be able to support them and help them maximize their gifting. Good leaders ask questions designed to probe and gain information they would not otherwise have. Few things show people great regard than to care about them and inquire about their work and lives.

Encourage robust dialogue
Rule. No issue is off the table except personal attacks or comments with hidden agendas behind them. Foster an atmosphere where honest dialogue is encouraged, new ways of doing things can be explored and creative collaboration is the standard.

Be generous with your praise

You cannot thank people enough or publicly recognize their contribution. After all, it is their work that makes the team successful. Go out of your way to make sure staff knows how much you appreciate them.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

We either innovate or stagnate

Autopilot is wonderful for our car but dangerous for our ministries!

We are on autopilot in our ministries when we become comfortable with what is rather than constantly asking what could be. As a ministry leader I am amazed at how quickly we become comfortable with where we are and stop asking the important questions about our strategies, effectiveness and how well we are accomplishing our mission.

It is human nature to crave the stable and comfortable. However, the more comfortable we become, the less missional we become. The words comfortable and stagnation are synonymous words for good leaders, and not good words..

There is a poster that says, "If you always do what you always did you always get what you always got." Here is the danger: The longer you remain comfortable the harder it is to get out of the comfort zone and do something different.

One of the significant contributors to stagnation is the pace at which we live which robs us of time to think, to evaluate, to ask critical questions and to explore what others might be doing that is seeing success. The busier we are the more likely it is that we do not have the time or energy to think and evaluate  Ironically, our ministry pace may well rob us of ministry effectiveness!

Avoiding the comfortable and stagnation is one of the responsibilities of every leader - whether of a team, a division, a ministry or an organization. Even if you are not naturally an innovator!

Leaders who keep their organizations from the comfortable and stagnation have some common characteristics.

First, they take time to think, to read, to pray and to strategize. This is the "do less to accomplish more" principle. Wise leaders actually build time into their schedules when they are unavailable to others so they can think about the ministry they lead.

Second, they always ask the question: "Is there a way to do what we do differently that would increase our effectiveness?" As a mission leader, I am convinced that many mission agencies are doing the same thing today that they did fifty years ago, good work, but not very effective work given the way the world has changed.

The problem is that they have been comfortable for too long and neither leaders or ministry personnel are asking the effectiveness questions. The same is true for many churches that cruise along without much change year after year.

Three, they are never satisfied with the status quo. The status quo is a danger zone. Good leaders know that there are always better ways to leverage effectiveness  They keep gently pushing their team or organization to keep looking for ways to see better results for their time, energy and resources.

Four, they are always looking at what others are doing for better ways to do what they are doing. We don't need to be innovators to innovate. What we do need is both a radar and relationships that keep us informed as to what others are doing - and where appropriate - what we might be doing.

Fifth, they are deeply missional and keep the mission in front of their team or ministry all the time. Instilling a deeply missional mindset among everyone in our ministry will go a long way in helping them avoid the comfortable. People who are driven by mission are never satisfied with the status quo.

One of the ways to know how comfortable you are is to ask the question, how many significant changes have we made in the past five years? The smaller the number, the more likely it is that you are living in the comfort zone. This is not change for change sake. It is innovation for the sake of greater effectiveness.

We either innovate or we stagnate.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.