Overcoming the need to control so your staff can flourish

 

Many leaders need to understand the power of moving from high control and a hierarchical structure to a light touch where staff feels empowered rather than controlled. 

Before you say to yourself, "I release staff rather than control them," you might want to check with your staff because, in most cases where leaders believe they empower and release staff, their staff says just the opposite. In fact, when I do culture audits of staff and report back to the senior leader, he/she is almost always surprised when they hear that their team perceives the culture as controlling rather than empowering. 

If you want to find out what the staff thinks, consider asking your team to answer the following three questions: 

"Would you describe the staff culture as controlling - where you need permission to do something, or empowered where you have the freedom to do what you need to do to accomplish your job? Why? How does it make you feel?"

This is a standard question I ask in staff audits, and the responses are revealing and often discouraging, as the majority of staff often report that it is a controlling culture. 

The third question, "How does it make you feel?" is essential. I will often hear responses like:

• "The organization hired me for my ability and expertise, but I cannot do anything without permission. I wish they would trust me rather than to doubt me."
• "I am seriously considering looking for a different job because my expertise and gifts are not being used here. If I don't do something the way my boss would, I hear about it and often have to back up and do it his/her way."
• "I cannot even spend small amounts of money without permission. That holds things up and is frankly demeaning. If I screw up, OK, tell me, but give me what I need to do the job without asking permission."
• "In our organization, decisions need to be made at least twice. First, by me and my team then I have to go through the same stuff with my supervisor, who feels free to override what our team has worked on. You feel disempowered and wonder why you put all the time and effort into a plan when you are often told to do things differently."

Because I often guide organizations through culture change, I also see the fantastic transformation when staff is released from control, trusted to make good decisions, and don't have to ask permission for most of what they do. That transformation is nothing less than impressive - and transformational to the culture.

I hear staff saying, "I cannot believe it. I don't need to ask permission anymore." "I feel much more valued and trusted than I did before." "I feel like I have been let out of my cage, and my self-confidence has increased exponentially." "My happiness factor in my job has gone way up, and I'm not looking to move anymore." "I am waiting to see if our freedom will last or our leaders will try to control us again."

This is all about moving from a permission-withholding organization where you cannot act without permission to a permission-granting organization with the freedom to work within established boundaries.

There is another significant advantage to a permission-granting culture. In a permission-withholding culture, staff doesn't have to take ownership of their work. After all, their supervisor is the one who allows, disallows, or modifies their work. If it doesn't work, that is the supervisor's issue since the staff followed his/her directives.

But when you move to a permission-granting culture. Staff develops the plan to achieve the objectives, and therefore, they must take responsibility for the success or failure of the effort. There is far more corporate buy-in and ownership in permission-granting cultures than in a permission-withholding culture. Which do you want for your organization?

Here is the great irony. We control staff so that everything goes smoothly. In the process, we disempower staff and create low morale, which translates into less ownership - the exact opposite of what we need and want from staff. When we release control of staff (within established boundaries), they flourish, are engaged, and take ownership, which is what we need and want. 

Those who control loose! Those who empower win!

Letting go of fear and ego to empower our staff

Truly empowering staff is a difficult thing for many leaders to do and many organizations are far more controlling than they are empowering. While this is often driven by good motives - make sure that things don't go wrong, it is highly demotivating to staff and actually keeps staff from growing and developing. After all, without having to take responsibility and risks one does not grow. Simply following the instructions of another is not a recipe for development.

The root of unempowered cultures is often fear that someone may make a mistake which reflects poorly on the leader - which is about the insecurities of a leader. Or, it is hubris on the leader's part that no one can do it as well as they can. Thus the need to control rather than empower. The point is that lack of empowerment is not about the staff but about the leader. When leaders recognize that this is about them, they are more likely to pay attention to the issue.

In unempowered cultures:

• People feel controlled
• Permission is always needed
• The ideas of staff are often ignored
• The best staff generally leave
• The leader is seen as fearful or indecisive
• Staff don't grow
• The organization suffers

Leaders who resist empowering staff end up hurting their staff, their organization and themselves. Their fear or ego gets in the way of forward progress. If you want to develop a healthy organization, however, you will overcome both fear and ego and allow your staff appropriate freedom. 

Here are some things to remember as you do so.

1. Recognize that empowering others may well mean that some things will fail. Failure is a good thing because if nothing fails, little is being tried! Breakthroughs come through trying new things or doing things in new ways. The best leaders allow failure and practice autopsy without blame. The best lessons are often learned when something does not work as we wanted it to.

2. Realize that others will do things different than you. We are all wired and gifted differently. The issue is not usually how something gets done but that it gets done. Be OK with different approaches knowing that yours is only one of many.

3. Give freedom within boundaries. If there are specific boundaries you don't want crossed, be clear about them so staff know where they have freedom and where they have limits. All freedom comes with boundaries after all.

4. Be specific about the outcomes you desire rather than the strategy to get there. Strategies can vary but the outcomes need to be clear.

5. Stay connected and guide the process not through telling or micromanagement but through ongoing dialogue that allows the best ideas to emerge. Ask questions rather than telling someone what to do. Sometimes that will mean stepping back and allowing something not to work and allow the staff member to figure it out.

6. Give appropriate feedback in a way that continues to empower and not control. Share your observations and thoughts but resist telling them what to do.

7. Celebrate success and help staff learn from their experience. It may not be perfect but with time and coaching it will get better and better. The more experience your staff have in figuring things out the happier they will be and the better off you and the organization will be. 

Don't allow your fear or ego to get in the way of empowering your staff!

Helping individuals and organizations go to the next level of effectiveness. TJ Addington can be reached at tjaddington@gmail.com

The cost and rewards of empowering others

Empowerment by leaders is often ubiquitously poor. The reason is that there is a cost to empowerment and many leaders are unwilling to pay the cost. So any discussion of empowerment must begin by acknowledging that cost. Let me suggest three costs that prevent leaders from empowering others.

First, and this is a big one for leaders. When we empower, things may well not be done the way we would do them. Nor should they as we are not the fount of all wisdom and strategy. God gave gifts to people for a reason. If they are good staff they will figure out how they should do what they do. Empowerment naturally means that we give up a measure of control. Otherwise it is not empowerment.

Second, we are afraid that something will go wrong. If we have good people it is not likely but life is messy. And, unless we give people the opportunity to try and even fail, they will never learn and grow. For me, the best lessons I have learned in leadership was through getting it wrong on occasion. Both Jesus and Paul were willing to let people fail and learn from those failures.

Third, many leaders are controllers rather than empowers. They need to micromanage and insist that others do things they would do it. Jesus does not do that with us and we ought not try to control others. Control is dysfunctional leadership. Setting appropriate boundaries is necessary but control is dysfunctional.

What are the rewards of empowering others?

First, people grow in their skills and responsibility. If I only do what you tell me to do and how to do it I don’t develop my own skills to think, analyze, and lead. Paul was willing to empower leaders where he planted churches knowing that they would mess up on occasion which is why he wrote some of his epistles. In the process those leaders grew in their leadership. We only learn to take responsibility when we are given responsibility.

Second, we develop a leadership and staff bench, sorely needed by most ministries. Need more good staff? It only happens when we find and empower good staff and give them a chance to develop their skills.

Third, it expands our influence. Each of us is limited in what we can personally do. We expand our influence for the Kingdom as we develop, empower and release others in line with their gifting and skills. I for one want to have the greatest influence for Jesus that I can. That means that I need to focus significant time on developing others. As we multiply empowered and skilled staff we directly increase our influence.

I talk to many staff in many ministries who tell me that they are not empowered. Some are given responsibility without the necessary authority. Others are not free to use their creativity to get the job done in ways that may be different from the way their supervisor would do it. In my own experience the best staff eventually leave when they are not empowered in their work. On the other hand, those who are empowered become loyal to the organization because they are able to contribute in meaningful ways.


Posted from Havana Cuba


All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

How do we know if we truly empower our staff?

How do we know if we truly empower our staff or simply pay lip service to the concept. None of us as leaders would want to believe that we disempower staff, but it is often exactly what we do. Because leaders are intent on what they are doing they often do not realize that their actions can be disempowering to those around them. If you lead others, think through these behaviors which can disempower and annoy/irritate those who work for us.

We expect our staff to be flexible with us but we are not flexible with them.

We frequently make last minute changes without explanation that have a ripple impact down the line. An example would be pastors who make changes to the service on Friday after everything has been planned and expect that folks will simply comply even though it means a whole team of people must then respond at a most inconvenient time.

We feel free to be harsh or critical because we can with people who cannot push back. Leaders have an unfair advantage in venting on their staff as they do not have the freedom to vent back. Just because we have the positional authority does not mean we can be careless with our words, emotions or attitudes. In fact, it is precisely because we have authority that our standard must be higher.

We delegate responsibility without full authority. This happens when we give someone the responsibility to solve a problem but we still feel free to change the solution at the last minute. If we feel that we have that freedom we should solve the problem ourselves rather than giving someone else responsibility and then ripping the rug from under their feet.

We tell people what to do rather than dialogue and ask for their input. This feels very much like a parent communicating with a child rather than a colleague talking to another colleague. Every time we choose to tell or demand without conversation we lose valuable relational points.

We make assumptions about motives or actions without first ascertaining the facts. Facts matter a lot. If I hear something and say something without first getting the actual facts which includes talking to those involved I will inevitably make unfair statements that hurt. It is careless and hurtful on our part.

We don't prepare for and lead meetings well. When this happens we communicate to staff who must be at the meeting, "you were not important enough to me to prepare for you." Waste your staff's time in meetings and you create cynicism and irritation. Many leaders are guilty of this one.

We don't spend quality time with our staff. If we ignore our staff, do not engage with them beyond a surface level, they pick up on this quickly. They know what it means: "We are not important to you." "You do not value or trust us." It is a dangerous move because when push comes to shove, staff will only go to the wall for leaders with whom they have a healthy relationship.

We shut down discussion on issues we are uncomfortable with. This communicates to staff that they are not free to interact with us except on those issues we are willing to talk about. If this becomes a pattern it effectively keeps staff from telling us what they think, as if that means that all is OK. It is not. Those same staff will talk to one another and to others if they cannot talk to the leader leading to dysfunctional relationships that the leader is responsible for creating.

We are passive leaders. How does a passive leader disempower staff? By not creating a vision, cohesive mission and the missional clarity that is at the core of leading a team. Passive leadership is one of the most disempowering of all leadership actions. Even worse than bad leadership. Why would I want to invest myself in an organization that is going nowhere? Passive leaders squander the gifts of their staff and should not be in leadership.

(Posted from Santiago, Chile)

The magic of empowerment

I believe that our need to control others is a result of the fall. Wherever I travel, it seems to be a universal phenomenon.

Control rather than empowerment is the operating mode of much in both ministry and business. It comes in the form of micromanagement, meddling in the responsibilities of others, telling others how they should do what they are supposed to do, frequently changing something already done, giving too much advice, the need to constantly ask permission or get approval and in many other forms. 

All of that is sad when it happens to good people because it disempowers, discourages, frustrates, and smothers the God given capacity and creativity that could be unleashed if empowered.

Unempowered organizations or teams are a sign of poor Emotional Intelligence (EQ) on the part of leaders. The inability to unleash people is a sign of insecurity rather than that of leadership. And insecurity infects many (even high profile) leaders who think that their command and control is actually a sign of leadership. Or, that their ideas are the best and the ones that count so any others must be vetted through them. They may say they are guarding the ministry but what they are actually doing in many cases is guarding their ego's.

In reality, the higher the control factor, the higher the hubris factor - it is about them, not the mission nor the staff working beside them. Further, the higher the control, the less likely the ministry will rise above the skills or abilities of its leader since high control always brings people back to how the leader would do what is done - losing out on the magic of multiple people bringing their creativity to the table for the purpose of maximum ministry results.

There is magic in empowered organizations where good people are unleashed (within clearly articulated boundaries) to use all of their creativity to accomplish what they are tasked with. And when empowered individuals collaborate with other empowered individuals that magic is multiplied and results in significant ministry breakthroughs.

If you are a leader and wonder how empowering you are - there is a simple way to find out: ask your team. If they trust you they will tell you. As you empower you grow as a leader and the ministry will grow in proportion.