Communication is everyone's job

Communication is one of those things that is an ongoing challenge for every organization. We will never get it perfect and will never satisfy everyone's needs. Yet we cannot ignore it because good communication promotes trust while poor communication promotes mistrust.

A common compliant in larger churches or organizations that have seen significant growth is: "I don't know everything anymore." My response in my own organization is "I don't either." Further, I want to know what I need to know, not everything there is to know. That is a crucial difference.

In the black and white, preglobalized, pre-email world, communication was by necessity top down. Leaders would determine what people needed to know and they would - with different degrees of success - disseminate it down through the organization. By doing so, we trained staff that what they needed to know they would hear from their leaders. In addition, it was assumed that what we needed leaders to know would be shared back up the organizational ladder.

In an era of meetings, letters and expensive travel, it made sense. But it was cumbersome at best and often, information did not get to where it needed to go.

Globalization, with its technology changes everything. When my son was in college and doing a report on marketing, he simply found the contact information to the head of marketing at Best Buy and went directly to his source! In fact, for the under thirty generation today, there is an expectation that they can find out whatever they want to find out and share whatever they want to share. Blogs, email, twitter, Facebook  have supplanted the hierarchical view of communications for them. As a student, anyone who wanted to know what Jon thought of his professors could simply read his blog.

In this new world the rules of communication have changed even though not everyone has understood that. Here are the new rules:

One: If I need information I will go out and get it.

Two: If I have information others need I will communicate that information to those who need to know.

Three: Information flow is not inhibited or determined by hierarchical structures - the information world is flat.

Four: I won't and don't need to know everything - but do need to know those things that pertain to my work.

Five: Relationships still matter. Face to face discussion - even via video is better than email.

Six: Everyone is responsible for information flow up, down and sideways today.

In many ways, Microsoft invented a flat organization and has been a huge key to their success. GM never discovered a flat organization which is why they went through bankruptcy.

Finally, the best organizations not only promote and encourage the open flow of information and ideas but are "democratic in their attitude." New ideas, push back or criticism don't bother them. What bothers them is when people are not honest because in the milieu of ideas the best ideas come from mutual collaboration.

What would it take to double your ministry success?

It was one of those serendipitous meetings this week. I was asked to meet with a ministry leader from another organization and he told me an intriguing story.

At a gathering of their leaders last year - about thirty of them - they sat around a table and did a study of the term "fruit" in the New Testament. They came to the conclusion that ministry fruit - ministry results were far more important to God than to them. That God's expectation was far higher than theirs. It was one of those "a ha" moments that groups can have.

This led them to ask what I think is an amazing question and one which I think every ministry should ask. "What would it take for us to double the fruit of our ministry?" A simple question - with profound implications.

Now this is a well established ministry overseas. With well established programs. It is a healthy ministry. They started to look at where they were spending their time and energy and what they were getting in the various endeavors for their efforts.

But the question, coming out of a conviction that God desired more fruit than they were seeing caused them to re-evaluate their programs and ministries. And they did something radical. Some programs they shut down to retool. Others they put on hold and they are trying new things and spending a year thinking strategically about how they can double the results of their ministries without changing the number of staff or the size of their budget.

I give this ministry high marks for asking the question. I think all of us who lead ministries or parts of ministries could benefit from asking that question. We might be surprised with what God shows us. And it fits with those who have a sense of urgency. We know that ultimately God is the one who brings fruit. We also know He wants us to be fruitful and there are things we can do that can make the soil better - including robust prayer strategies which often get lost in our activity.

Often the answer is just doing things more strategically in a more focused manner. Periodically we need to think about what we do and how we do it, especially as the ministry environment around us has changed. A few major changes can radically change ministry fruit.

What would it take in your ministry to double the fruit you see? It does, after all go to the heart of what God wants for us (John 15).

Church boards and fear

All too often church boards are unwilling to make strategic directional and ministry decisions because of fear. Fear that someone will not be happy with the decision. Fear that conflict or controversy might erupt. As a result many church boards provide a terribly low level of leadership. It is as if, not doing anything that would ruffle the waters is their true job when nothing could be further from the truth.

One of the realities of life is that most people do not like change. It takes them out of their comfort zone and they like the predictability and comfort of the status quo. Studies on change show that within the general population, 2.5 percent are innovators; 13.5 percent are early adopters; 34 percent are early majority; 34 percent are late majority; and 16 percent are laggards (Rogers, The Diffusion of Innovation).

Most people don't like change. Yet the mission of the church is a distinctly missional one - to take territory for Christ and that means there is a constant need to get people out of their comfort zones and engaged in strategic efforts to introduce people to Jesus and help them grow.

What do leaders need to know when they propose bold initiatives of ministry?

• Many people will react with skepticism or negatively at first - this is normal
• Some loud voices will be heard in opposition - this is normal
• Some might threaten to leave the church - this is normal
• Some may well leave the church - this is normal
• Some will take shots at the leaders - this is normal

The question is not whether some or all of these normal events will happen. The question is whether leaders will be intimidated and run for cover. 

Unfortunately that is also too often normal but it is cowardice, not leadership. It is to abandon their leadership role to help the church be as effective in carrying out the commission Christ left it as they can be.

Here is an interesting thought. In an evangelical church, most if not all of those who push back on new ministry initiatives will be in heaven one day. But, most of the community around us will not be, unless we boldly lead. Thus, to be held hostage by those who know Jesus but don't like change is to abandon those who will not be reached unless we move forward. Which is the greater value?

I have watched once vital churches decline significantly in attendance and effectiveness because leaders would not lead in the face of those who resisted change. I am sad for those churches. I understand the resistance to change. But I do not understand the lack of courage, will, fortitude, resolve and commitment of the leaders. That to me is the truly sad thing.

If you are a leader, do not be intimidated by those who resist change. That is normal. Rather be motivated by the responsibility God has given you to lead His church into the most effective ministry possible. That is a divine mandate.

Non-defensive living: Nothing to prove, nothing to lose

It is rare to find a truly non defensive individual but where you do you have an easy person to talk to because they have intentionally developed an attitude of nothing to prove, nothing to lose.

If I have nothing to prove, I don't need to be right all the time, I don't need to have all the answers, and I have nothing to be defensive about when I receive a word of criticism or counsel. That does not mean that I must agree with the evaluation being shared but I can evaluate it from a more neutral position because I don't have anything to prove.

Those who have nothing to prove and nothing to lose have open faces that invite conversation and dialogue while those who are defensive have closed faces that say, "don't go there." One invites conversation, the other shuts conversation down - fast.

Defensiveness comes out of two core and unhealthy needs. The need to be right and the need to not lose "face." The need to be right is plain arrogance (none of us are always right) and the need to not lose "face" is simply our pride which is an artificial shell we erect around ourselves to project the image of something we are really not.

Both arrogance and pride are products of our lower nature, are routinely on the list of things God hates (see Proverbs) and are the root of defensive attitudes.

Healthy individuals intentionally cultivate an attitude of nothing to prove, nothing to lose. They are open to criticism or evaluation because they do not feel a need to prove anything and are comfortable enough in their own skin that they are not afraid of losing anything.

It is an attitude of healthy humility that comes out of an inner core of personal confidence, healthy self image and an open spirit. There is no hint of arrogance or pride - thus there is no personal defensiveness.

Think of the people you know well. Which of them respond with openness to suggestions or evaluation? Which of them bristle and shut down the conversation? How do you do in this area?

It is a good mantra to remember: Nothing to prove, nothing to lose.

Learning to understand those we work with

There are few skills more important than that of learning how to understand those who we work with. It was Barnabas who watched and understood Paul after his conversion when others were deeply fearful of him. It was also Barnabas who understood John Mark when Paul wrote him off as a a failure: He got it right when Paul got it wrong.

Paul grew in this area and was a good read of Timothy and Titus, two men who he took under his wing to mentor. First and Second Timothy are full of insight into Timothy's wiring, propensities, strengths and weaknesses with specific wisdom and insight brought to bear by Paul. Paul had learned to do what Barnabas did instinctively, exegete people.

Everyone has fears, insecurities, strengths, unique wiring and blind spots that impact who they are, how they relate and how they are perceived. Good leaders learn how to exegete and understand those they lead and work with because it allows them to speak into their lives in a way that would otherwise be impossible.

This is a skill that can be learned. Often young leaders, like Paul, are too busy with their missional agenda to understand those around them. Hopefully, like Paul, they also learn the importance of exegeting people and opportunities along with the text.

Several simple suggestions for those who want to grow in their ability to exegete colleagues and staff. First, spend time in dialogue with them. It is in dialogue and probing that one best understands where another individual is coming from, what drives them and their framework of thinking and understanding. This is what Barnabas did with Paul in the early days. When others were afraid of him and therefore shunned him, Barnabas took him aside and talked with him - encouraged him and discipled him.

Second, watch, listen and observe words and actions. It is amazing what one can learn by simply being a good observer of words and actions. This is important in understanding those who report to you, those who are your colleagues or those above you. They more you understand how people think, how they react and how they make decisions the better you can influence their thinking and work productively with them.

Third, take time to mull and think about why a staff member reacts or acts the way they do. Just as insight into texts come to those who preach and teach as they mull the text so insight into people comes if we will take the time to mull them. People are complex and the better we understand their complexity the better we will understand who they are and what informs their actions.

Those who become exegetes of those around them find themselves with much better relationships than those who don't. In fact, those who don't build this skill often end up with shallow relationships because they never took the time to understand their colleagues. In the end it can short circuit one's leadership effectiveness.

See this important prayer update from Open Doors. Christian leaders in North Korea are asking for prayer amid war preparations

OPEN DOORS USA

Jerry Dykstra

Media Relations Director

Phone: 616-915-4117

Email: jerryd@odusa.org

Website: www.OpenDoorsUSA.org

North Korean Church Leaders Ask for Prayer

Amid War Preparations

Underground Christians Report Ratcheting Up of Combat Readiness

SANTA ANA, Calif. (April 4, 2013) – North Korean church leaders are asking Christians worldwide to pray for their country amid increased war threats and combat preparation by North Korean military officials.

Prayer for beleaguered believers in North Korea is more important than ever, says Open Doors, an organization that supports persecuted Christians in 60 countries.

According to underground Christians, there is a war-like atmosphere in the country:

“We are to meet the decisive battle with a gun in one hand and a hammer in the other,” summarized a Christian leader about the message the North Korean people recently received from the “high command.”

“The military army, navy, air force troops, strategic rocket troops, the red guards and the red youth guards are already in combat mode. Urgent meetings are being held everywhere, regardless if it is day or night. At those meetings, officials make decisions on what needs to happen in case war breaks out and everyone, including women, needs to be combat ready.”

According to Open Doors sources, many cars on the roads are covered with camouflage nets. Also, soldiers are wearing hats with camouflage dried branches and carry guns. North Korean leader Kim Jong-Un released a statement to his people, saying that “If war breaks out because of the actions of the U.S. and puppet South Korean’s unpardonable behavior, they will end up with a disgraceful downfall, and our people will greet a brilliant new day of reunification. The day has come to show off the power of ‘Military First’ and our great nation to the whole world.”

However, Christians and other citizens fear war and its consequences.

“Many people are in a hurry to purchase emergency food supplies and daily goods just in case. The prices of goods, including food, are skyrocketing,” tells one believer in North Korea.

North Korean Christians are grateful for their fellow believers in the West and request their urgent prayers.

“I would like to thank the many brothers and sisters around the world for their continuous love and support,” says the Christian believer. “We know that our journey will not be an easy one, but we are sure that our faith, desperate hope and passionate desire will some day bear many fruit. No matter how difficult life is for us, we never blame or complain about our circumstances. God has promised us in the Bible that if we seek His Kingdom first, all other things will be given to us as well. Please pray for us.”

Jerry Dykstra, a spokesman for Open Doors USA, adds: “Beneath the surface of the all the rhetoric of war and the possible launch of nuclear missiles are the suffering and persecution of the estimated 200,000 to 400,000 Christians in North Korea. Also, an estimated 60,000 to 80,000 Christians are in harsh political prison camps. The government has been the No. 1 persecutor of Christians for 11 years in a row, according to the Open Doors 2013 World Watch List (www.worldwatchlist.us).

“We must respond now to the Christian leaders’ request to pray for them. Pray for Kim Jong-Un; that God will work in his heart and he will pursue peace and not war. Pray for wisdom for leaders in the United States, South Korea and China. Pray for Christians who are put in even more danger due to war preparations. Pray families will find food to feed their families. Finally, pray that no matter what happens Christians will remain strong in their faith.”

For almost 60 years Open Doors has worked in the world's most oppressive and restrictive countries, strengthening Christians to stand strong in the face of persecution and equipping them to shine Christ's light in these places. Open Doors empowers persecuted Christians by supplying Bibles and Christian literature, training Christian leaders, facilitating social/economic projects and uniting believers in the West in prayer for Christians, who are the most persecuted religious group in the world and are oppressed in at least 60 countries. To partner with Open Doors USA, call toll free at 888-5-BIBLE-5 (888-524-2535) or go to our website at www.OpenDoorsUSA.org.

(For more information or to set up an interview, contact Open Doors USA Media Relations Director Jerry Dykstra at 616-915-4117 or email JerryD@odusa.org.)

Photo: North Korean soldiers guard the border between North and South Korea.

Supervising people with low EQ

Healthy EQ is one of the most important factors in healthy staff, teams and interactions with others in a ministry setting (or otherwise). What does one do when a staff member has poor EQ which inevitably makes supervision more difficult and other relationships problematic?

First, admit the issue exists and needs to be resolved. This may seem  like common sense but the reality is that in the name of Christian "nice" and "grace" we often overlook real issues that have real consequences to people around those whose EQ is problematic. Don't ignore it! It does them no favors, nor those who are impacted by the EQ issues.

Second, have the courage to sit down with offenders and be absolutely honest with them as to how their behaviors are negatively impacting others. This requires a supervisor to be completely candid and honest (nuances are not a specialty of those with EQ issues) and  be clear about how they are impacting others. To be sure they are hearing you, ask them to reflect back to you what they are hearing. Don't sugar coat the issues: they are real and they are impacting others around them.

Third, be clear as to what is acceptable in your organization and what is not. Some behaviors are not acceptable, allowed, or OK because of their negative impact. They need to know this. Provide coaching to them on alternative ways of dealing with situations where they are likely to get themselves into trouble. What they need to hear is your resolve that the issues need to be addressed.

Fourth, if necessary, get a low EQ staff member professional help - coaching or psychological help. In my experience, about half of those who have serious issues can be helped and the other half cannot be because of their own emotional defenses. If necessary, place them on a documented improvement plan to force the issue. 

Fifth, if you cannot help them and if their behaviors are negatively impacting others, either find a role where their presence is not as problematic because they are isolated or be willing to help transition them out of the organization. Remember that it is not just you as a supervisor that pays the price of their issues but those around them who are impacted. The leader and the organization actually lose points with staff when they don't deal with those staff members who negatively impact others.

The bottom line is that you cannot ignore EQ issues.