Measuring Success: What counts?

Most of us would agree that measuring success is critical. If we don't know what we are after we won't know if we were successful. The trick is knowing what we ought to measure.

Take the local church for instance. It is common to measure the number of people who attend weekly. The higher our attendance, the higher our success. How often do we ask, "How many people attend your church?"

If numbers are our definition of success we are driven to increase the numbers and with a little marketing moxie one can do that. No problem.

Except - the New Testament definition of success for the church is not numbers but spiritual maturity - becoming like Jesus (Ephesians 4).

I was with a group of staff from churches of over 1,000 attendees recently. To a person, they were tired of talking numbers and wanted to talk "life change." They all know that you can grow the numbers but what they wanted to know is "How can we grow people who really look like and live like Jesus?"

The Great Commission is about more believers (much church growth today is simply believers trading places) and better believers. Evangelism and disciplemaking.

What do mature believers, Christ followers, better believers, look like? Church leaders across the world are grappling with that question focusing on ways that they can encourage those who have given their hearts to Christ to give their minds and their lives as well.

Ultimately life change is the measure of success. Success is not the quality of our facility, the excellence of our services, the diversity of our programming. Jesus is looking for fully devoted followers.

Here is the irony. Those churches that focus on helping people actually transform their lives so that they look, think and act as Jesus will grow! Focus on growth and you will get it - often with little life change. Focus on life change and you will get it - and you will grow numerically and spiritually.
What is the measure of success in your church?
Can you define and measure it?
Is your ministry focused to achieve it?

Something to think about.

Evaluating and Coaching Leaders

Many churches, ministries and mission organizations do not have an adequate coaching and evaluation tool for leaders. In the absence of such a tool, expectations can be vague and evaluations more subjective than objective. This is not helpful to those being evaluated or to those doing the evaluation.

Nor is the typical job description the answer. Job descriptions are typically a list of activities rather than results. Thus an individual can stay very busy on activity and actually not accomplish the necessary results.

Key Result Areas
Far more important than defining activities is that of defining the necessary results of a leaders job. We call these Key Result Areas (KRAs) and they define what we want success to look like. Thus, both myself and the many leaders in our organization (ReachGlobal) are clear on what we must accomplish in order to be considered successful. It becomes our personal roadmap and the basis on which we are evaluated annually and coached monthly.

The five responsibilities of every leader
Anyone who leads a team, from the senior leader through all levels of leadership really must accomplish five things if they are going to be successful. We use these five Key Result Areas with all of our leaders.

KRA One: Personal Development
Summary: Ensuring that I live intentionally in my spiritual, family and professional life.

KRA Two: Strategic Leadership:
Summary: Providing strategic leadership to ReachGlobal values, mission, and vision for the future, and through annual strategic initiatives.

KRA Three: Strong Team
Summary: Building a strong, unified, aligned, strategic, and results-oriented team

KRA Four: Leadership Development
Summary: Develop current and future leaders

KRA Five: Mobilizing Resources
Summary: Mobilize key resources necessary to flourish and build for the future

These KRAs do not change from year to year but the plan for how a leader accomplishes the plan changes annually.

An Annual Ministry Plan

If these areas spell success for a leader, the next step is to put feet to each of the areas so that there is a clear annual plan for how they will accomplish each of the KRAs. This plan is developed by the leader and agreed to by the board or supervisor (with modifications if necessary).

Here is an example of my own plan for 2008 for KRA 2.

KRA Two: Strategic Leadership
Summary: Providing strategic leadership to ReachGlobal values, mission, and vision for the future, and through annual strategic initiatives.

-Review and finalize all current key documents of RG to ensure a common voice and proper alignment
-Drive intentional diversity in RG domestically and internationally
-Help RG move toward greater multiplication in all of our ministries
-Champion the ReachGlobal Sandbox
-Provide maximum clarity to the leadership and personnel
-Ensure the smooth launch of LIVE0
-Provide regular communication to personnel of vision, opportunity, and strategy.
-Work with the chair of the ReachGlobal Board to ensure the board contributes the greatest value possible to the ReachGlobal.
-Realign schedule for less activity and more “think time”
-Ensure that the benchmarking of new metrics
-Develop relationships with national movement leaders
-Complete a book on “Missions in the Color World” by June 2009

Each of my other four Key Result Areas have a similar annual plan. Because I have my plan in place I know exactly what my priorities are for the year, as does my supervisor (the president of the EFCA), my board, colleagues and staff (because I make them public for the sake of example and transparency).

Monthly coaching meetings
Our organization has a commitment to a monthly meeting with one's supervisor. Because the roadmap for the year is clear through the KRAs and Annual Ministry Plan, this meeting is designed to ensure that things are on track, that barriers are removed, that relational health is maintained with others and that problems are resolved. We see it as a coaching/mentoring meeting.
Annual Evaluations
With Key Result Areas defined along with an annual ministry plan, annual reviews are really simple. How well has the leader done in accomplishing their plan? All one needs to do is to examine each of the KRAs and the accompanying ministry plan to determine how well the individual has done in accomplishing what they said they would accomplish. It becomes an objective rather than subjective process.
Further, this paradigm removes the discussion from busyness and activity to results and focus.
For more information on KRAs, Annual Ministry Plans, coaching/mentoring meetings and intentional living, see Leading From the Sandbox: Developing, Empowering and Releasing High Impact Ministry Teams.

Cruel Choices

Contributing writer

Michael Johnson

Medical Doctor, Nairobi Kenya

I open the refrigerator and think, I can choose either to treat this child for malaria, or put butter on my bread. The other alternatives is to fix this man’s fractured hip, or have another slice of yesterday’s pizza, with antacids. Decisions, decisions, decisions! What can I do with so many choices? Such are the challenges for a modern day missionary surgeon in one of Africa’s most prosperous urban centers.

Nairobi continues to be a place of contrasts in class and culture. As I am wonder what kind of ice cream topping I want, there are children waiting for me to decide how much, what type and when we will provide porridge for them. In my clinic at Saint Mary’s Hospital the choices are even more cruel. I have to decide who gets help and who has to…, suffer. Cruel choices come daily.

I only have a specific amount of money allocated to treat the ‘medically indigent’ (a politically correct term for those who must choose meals over medicines). If I fix that man’s hip, I won’t have enough in the account to treat the child’s malaria. The man has had a painful ride with his hip broken in two pieces, on the typical ‘public-means’ of transportation, a matatu (a van manufactured for six to eight people, but carrying 12 people). The child has had fevers, seizures and his mother is confused by the delay of the long clinic lines.., and of course she has no money.

“Make that chocolate topping with the little sprinkles please.”

My real problem is there are literally millions of people (probably 38 of the almost of the 40 million in Kenya), who have to decide which child to feed and which one to treat and which one to let die.

There is an insurance plan for the poor. The acronym is DEUWFOHMTMC (‘Don’t Eat Until We Find Out How Much The Medicine Costs’) plan. With that thought in mind, I close my refrigerator and think…, “Who was it that said; ‘I was hungry and you did not feed me, naked and you did not clothe me, in prison and you did not visit me?’ If I think long enough about this child with malaria, it won’t be a matter of treating the sick it will be; ‘I was dead and you would not even bury me.’ That’s right. Money for life insurance is better spent on those who still have life.

Decisions, decisions, decisions. What can a modern day missionary surgeon do with so many cruel choices? “Make that pizza to go please!”

Mt 25:45 "He will reply, 'I tell you the truth, whatever you did not do for one of the least of these, you did not do for me.'"

This story can be told all over the world. 54% of our world lives on $3.00 or less per day. Our gifts of compassion, combined with the love of Jesus can make the difference between life and death. Something to think about as we consider our giving.

Pain and Legacy

Most of us have endured significant pain in our lives. Pain inflicted by others, pain inflicted by life itself and pain inflicted by ourselves – through poor choices. Pain, while never welcomed, if properly channeled, can be a part of a wonderful legacy.

I had the sadness of watching one of my hero’s - Doug waste away from Lou Gerigs disease in the past several years. He reached his finish line in February of 2008. Doug was at the height of his business success when he received the news of his disease. There was nothing ‘fair’ in the disease he had to endure. Nor was it easy.

Yet, throughout his journey with this disease, Doug demonstrated that grace and dignity and faith that can only be a result of the Holy Spirit’s work and which touched everyone he knew. Doug taught me a lot in the times we spent together. He taught me a lot about faithfulness and faith in his final years.

God has a way of redeeming pain for His glory. I went through deep pain – the dark night of the soul – early in my ministry. It took years for my heart to fully recover. Yet through the pain I understood God’s grace in a new way, I developed great empathy for others who were hurting and it led me to help churches develop healthier leadership boards and churches.

Much of my ministry was influenced by that pain which God redeemed and used for His good. There is nothing that has happened in our lives which God cannot redeem and use for His glory. This is the wonderful nature of grace – even when we are responsible for our own pain. God has the power take what is bad, and hurtful and painful and use it for His good – bringing healing to us in the process.

The Apostle Peter reminds us that our pain comes so that our “faith – of greater worth than gold, which perishes even though refined by fire – may be proved genuine and may result in praise, glory and honor when Jesus Christ is revealed (1 Peter 1:7).” In other words the pain we suffer actually changes us and contributes to a legacy that is even greater because of it.

My friend Ann who is a cancer survivor and who walked through some very tough years fighting the disease describes her pain this way. “My life in the past 3 years shows a long series of dramatic ‘stones of remembrance’ of God's faithfulness and grace. Grace has become my theme.

As I look back, I see how God's used heartache, disappointment, disease, and even my sin to accomplish his glorious purposes in my life. I certainly don't deserve his goodness and favor, but he has lavished me in it.”

Pain is a reality of life. How we choose to respond to it will determine whether it contributes to our legacy as we allow the experience to grow our faith, our capacity to empathize and understand others and the character that only pain can grow.

Joni Erickson Tada came to the place where she could turn the pain and disappointment of the accident that left her a quadriplegic into a powerful testimony of God’s grace and a worldwide ministry. What a tragedy and loss it would have been if she had instead chose the rout of bitterness and self pity.

The alternative is to allow pain to detract from our legacy through bitterness or the inability to move beyond the hurt. If you find yourself trapped by pain, I urge you to get help because it will be a prison for you until you are able to place it in perspective, learn from it and allow it to be a part of your history that positively informs your present.

It is in the difficult periods of our lives that we are most powerfully shaped and our character most profoundly formed. This was true for Jesus as well. The writer of Hebrews says that “During the days of Jesus’ life on earth, he offered up prayers and petitions with loud cries and tears to the one who could save him from death, and he was heard because of his reverent submission. Although he was a son, he learned obedience from what he suffered and, once made perfect, he became the source of eternal salvation for all who obey him.”

Pain is a friend, not an enemy if seen from that perspective. I have walked through some intense periods of pain in my life; physical, emotional, relational, work related, and family related. As I look back over my 52 years, I can see how those periods of pain were major factors in shaping who I have become and the impact that I can have on others. My legacy has in many ways been shaped through pain and difficulty. In that light it has been a great gift. There is no pain that God cannot redeem for His glory.

Take a moment and consider the pain that you have encountered on your journey. Are you willing to thank God for His grace in the pain and ask Him to sovereignly redeem the pain and use it for His glory?

The Three Top Responsibilities of Leaders

What do leaders do? There are many things they can do but there are three things that they must do if they are going to maximize the effectiveness of their organization. These three are non-negotiables.

One: Leaders provide maximum clarity around mission, guiding principles, central ministry focus and culture

Leaders must provide clarity about what the ministry stands for, what its mission is, how it will operate (guiding principles), what it must concentrate on (central ministry focus) and the culture of the organization.

Staff, donors, constituents and congregations all want to know where we are going, how we are going to get there, what we are about and they want a mission that is so compelling that they can give their energies, their resources and their best efforts. General clarity leads to general commitment. High clarity brings high commitment. The more clarity a leader provides the more commitment they will have from others.

Two, leaders ensure that mission is accomplished.

Leaders care about ministry results. They focus on ministry results and they hold their staff accountable for ministry results. Leaders distinguish between activity and results. They do not confuse activity with results and help staff understand that their activity must be focused in ways that are most likely to bring results. Everyone is busy but not everyone sees real results.

Staff pay attention to what their leaders pay attention to. If leaders are always focused on ministry results they will be too. If leaders don't focus on ministry results staff will not either. Leaders set the tone for the seriousness with which staff take actual missional effectiveness.

Three, leaders intentionally create an organizational culture that will allow it to best live out its clarity (one) and achieve missional results (two).

Most leaders underestimate the power of culture and pay too little attention to it. One can have the highest clarity and deepest commitment to missional effectiveness but have a culture that is unhealthy and which does not encourage healthy relationships, collaboration, robust dialogue, innovation and personal development. Healthy culture is critical to missional effectiveness and leaders are ultimately responsibility for that culture.

If you are interested in learning more about these three responsibilities of leaders, the book Leading from the Sandbox deals with these issues extensively.

Avoiding Board Traffic Jams

Many board meetings and agendas look like this traffic jam: tons of business, everything seems to move slow and it seems that we cannot get on top of if. The result is leadership frustration, long meetings and ministry decisions made at a crawl rather than at highway speed.

It does not need to look this way. In fact, most organizations should be able to deal with their business in one meeting a month, leaving the second meeting for dreaming, prayer, and thinking about the future.

How does one avoid the traffic jam?

One: Rather than dealing with every situation that comes up, make policy that can guide staff in future decisions. By making policy, leaders avoid the necessity to deal with the issue again and give the staff appropriate guidance on how to deal with future like issues.

Two: Never formulate strategy as a board. Whenever possible, delegate the formulation of policy or strategy to staff or a few qualified individuals who can then come back to the board with a recommendation. The board then does not need to strategize by committee but can accept, reject or tweak the recommendation saving it significant time.

Three: Don't use board time to listen to reports. Board meetings are working meetings not times to hear reports. Instead of doing reports at the board meeting, have leaders summarize relevant current information and send it out ahead of time in an email. Many boards could cut meeting time in half if they followed this one practice.

Four: Prioritize board work. Not all rocks are big rocks, some are pebbles. Put the big rocks at the front of the agenda and deal with those first. Where possible simply delegate the smaller rocks or the pebbles to other qualified individuals.

Five: Ensure that the chair of the board keeps the meeting moving. That is their job. Endless discussions are unproductive. At an appropriate time, cut off discussion and take a vote and move along. If there is deadlock, put off the decision to another meeting and move on.

Six: Be willing to make decisions. Any decision in most cases is better than indecision. Some boards are paralyzed by the necessity of making a decision resulting in long, drawn out and frustrating traffic jams. Don't let that happen. After appropriate prayer and discussion, make a decision and move on. If you have to revisit it later so be it but doing nothing is worse than doing something.

Seven: Start and end your meetings on time. This forces the board to do its work in a timely basis and to prioritize its work. Board meetings will stretch to whatever boundaries there are so set boundaries and keep them.

Eight: Have clear lines of responsibility and authority. Be sure that in your organization it is clear who can make what decisions and then empower them to do so in line with your ministry philosophy and policies. The goal of boards is to clarify direction and then empower people to make decisions that are in alignment with that direction. By doing this boards seek to remove traffic jams from its culture.


Nine: Be clear on your mission, guiding principles, central ministry focus and the culture you are creating. By clarifying the big issues, it make it possible for both boards and staff to made decisions that are in alignment with that clarity. Ambiguity over these issues makes decision making very difficult.

Ten: Ensure a good working relationship between staff and boards so that they both understand their responsibilities, trust each other and are working in sync with one another. The higher the trust level the faster decisions can be made and the more decisions can be delegated to appropriate staff levels.

Please pray for believers in India

Many do not realize that there is significant persecution of believers in India. It is often overt and ignored by the authorities. Hinduism is not a peaceful faith - especially when it comes to Christianity. Below is a recent report from a ministry leader in India. I have not included his name for security purposes. As you think of the growing church in India please pray for pastors who are on the front line and God's people who are often under tremendous pressure.

From a ministry leader in India:

Dear Praying friends,
Your prayers are our strength and through your prayers we have been protected by the attacks of enemy. India has a long history of Christian being persecuted. It is the same place where St. Thomas was put to death in the 1st century AD and Graham Stains and his two young sons were burnt alive in 20th century AD.

Again, At this juncture India is going though a very difficult phase as far as Christianity is concerned. It has been a long time since Christians are under attack - physically. Many saints have lost their lives defending the faith and many churches were burnt.

It seems that the time of India has come. There are great news of thousands coming to Christ. And sure enough the enemy is not happy. It also seems that the enemy is trying to recapture his lost territory. And thus fighting a lost battle (he has been defeated of the cross of Calvary).
Literally, he has set India on fire. From Kashmir (up North) to Kanyakumari (down south) incidences of attacks of Christians are reported everyday.

Let me start from Kashmir: there has been a great unrest in Kashmir valley since last two months. The last time I was in Kashmir in June 08, I had time baptizing new believers and again this time Aug. 08 my visit along with bro. Anil and Pappu is the worst so far. We could be with the new believers just the day we arrived (Aug 22).

From the next day the separatists called for a strike and the administration has imposed indefinite curfew in the entire region. The separatists demanded that all Hindus and Christian must leave Kashmir and Kashmir must be declare as a separate nation.

Well, we were suppose to be back on Aug. 25 but there was no way to get out and get to the airport. So I took to the empty road with heavy military presence, alone, to walk to the airport which is 20KM from the place where I was staying.

God melted the hearts of the military personnel who would let me pass after just asking me where I was going. I reach the airport and I am in Delhi right now. But Anil and Pappu are still trapped in Srinagar. They also tried to walk to the bus station but were beaten up by the military and they both got injured on their legs. Since we do not have funds for their air tickets, they were planning to come back by bus and train. Now the situation is worse their and I am trying to get air tickets for them. Please pray.

Well, in Haryana, two of the NISA partners were beaten up mob for sharing the gospel with Hindus. Their houses vandalized and property destroyed. Both of them left Haryana (Nilokhedi) for a safer place.

In Delhi, a mob attached a church while Sunday worship was going on last month. The pastor other believers including women and children were beaten up and many were admitted into hospital. Later the pastor was arrested on charges of converting people. He was released on bail. The case is pending in the court. If convicted, he could face a jail term for 3 years. Skipping the many small incidences (small means nobody died) I will come to the most horrible situation in Orissa:

God is doing great and mighty things in Orissa, thus the state is on the hot list of the enemy. You are aware of Dec. last year violence against Christian. It did not stop there. It continued till date. From last few days orissa is experience fresh violent attacks on Christians in many districts.
Some reports:

NISA has learnt of attacks on numerous Christian homes and institutions in the wake of the attack on Swami Lakminanda Sarawatiʼs ashram which resulted in his death on August 23.

In a report received from Bishop Juria Bardhan, of the Believers Church in Orissa on August 24 in the morning, one of the pastors Jeebaratna Lima from Khurda district while going to conduct the Sunday service was attacked by a mob and they were almost setting fire on him after spraying petrol. He was saved on account of the timely arrival of police. He is presently in police custody.

In another incident, pastor Bahumulya Paik of Believers Church (Bamunidei, PS.Patpur, Ganjam district) was attacked on August 24 by a mob of about 100 people. Believing him to be dead, the mob moved on the attack other Christian homes, however the pastor managed to escape once he regained consciousness. He is however not been able to receive adequate medial treatment as the curfew has been imposed in the area and roads have been closed or blocked.

There are reports of other Christian who have fled to nearby forests. Pastor Bishnu Kumbhar and his pregnant wife ran into forest in the darkness being chased by a group of people and now have taken shelter in one family in a neighbouring village.

At about 9:00 pm on August 24, a mob destroyed one of the Believers Churches at Tengada Pathar in Phulbani by hurling bombs and set fire on the houses of the local believers. About 30 Christian families have sought shelter in the forests.

We have about 30 Christian families in this village. All the Christians have run to the jungle along with Pastor Aluo Jena and hiding there. Several women who were earlier belived to be missing are hiding in the jungle without and food and water and proper shelter.

Reports of churches and Christian homes being attacked are coming from across Orissa. According to reports received on a Believers Church in Chandrasekharpur, Bhubaneswar was attacked and broken down on the morning of August 25.

Four Christian houses are believed to have been burnt in Kanjmandi, Nuagam PS. Baliguda, Kandhamal district. Local Christians along with Pastor Lebiyo Rait have escaped into the forest. Pastor Amit Pani, from Ambapani, Kalahandi was rescued from a violent mob as it attempted to stormed his house. He is currently under police protection.