The test of a leader's humility and openness

Both in my consulting role and my organizational leadership role I work with team leaders and their direct reports. One of the things I am always looking for is how honest, candid, direct and transparent team members can be with their leader. It is a barometer of several things: the health of the senior leader; the health of the team and the health of the organization as a whole.

How is this a barometer of the leader? Let's be candid. The only reason that certain issues cannot be discussed with freedom with a leader, whether in a group setting or one on one is that the leader's insecurities prevent it. To the extent that I as a leader am unwilling to hear candid feedback from others on any topic, the gaps in my own emotional intelligence are showing. Obviously I have something to lose by discussing the issue or have something to prove by being right on the issue. 

Leaders set the culture of openness or lack of it for their team. In our organization we have a stated goal that there are no elephants that cannot be named (elephants are issues that people are afraid to bring up). Once named it is not an elephant anymore but simply an issue to be discussed and resolved. We also operate by a motto of "nothing to prove and nothing to lose." If I have nothing to prove or lose I am free to hear whatever my team wants to discuss without needing to be defensive or right.

How is the the barometer of the health of a team? Very simply, when a team cannot engage in robust dialogue where any issue can be put on the table with the exception of personal attacks and hidden agendas, it cannot maximize its effectiveness. This is because it is often the topics that are off limits are the very topics that must be resolved if the ministry is going to be all that it can be. Every issue that cannot be discussed is an issue that will hold the ministry back in some area. 

I suggest that teams operate by a team covenant which spells out how they operate with one another, the ability to be candid and define the culture by which they will operate. Healthy teams deliver healthy ministry.

It should be obvious by now how this is a barometer of an organization as a whole: Healthy organizations are open, candid and humble organizations who are always looking to improve their return on mission and invite their staff to help figure that out. Closed organizations are fearful organizations. Open organizations are free and therefore invite the best from their staff in ideas, dialogue, feedback, innovation and synergy.

How well are you doing in the area of humility and openness. Can you talk about it as a team?

The value of outside input into our ministries

This week I spent four days with key staff and an outside consultant probing areas of necessary growth and development for our organization. As one who does a fair amount of consulting I know the value of an outside voice that asks good questions, challenges the status quo and can help a ministry team think outside their usual parameters. They also bring the dimension of knowledge of what others are doing.


Too often in ministry we isolate ourselves out of fear (what if others discover what I don't know) or out of hubris (we don't need outside help). In either case we and our ministry loses. Humility and a commitment to learn is the attitude of healthy leaders and  they welcome the voices of others who can challenge prevailing thinking, ask the hard why questions, clarify issues that are not truly clear and help develop new ways of thinking, new tools for success and in doing so bring new insights to the table.


A consultant can be a fellow pastor or ministry leader that you respect and who has obvious expertise. It can be someone who you pay for their services. In my case, it is someone who normally consults for large businesses  in lean manufacturing and lean management who is helping us with what we call a Ministry Excellence initiative. We pay the going rate for his services and have over the past two years of relationship benefited immensely.


Humble leaders and organizations are committed to continuous learning, regular evaluation, ministry results, clarity of purpose, healthy teams and culture - all for the sake of seeing a maximum return on mission for Jesus and the mission He has called us to. 


To those who have never had an outside voice speak into your ministry I would say, overcome your fear or pride and try it. You will be surprised by the insights you gain and the ideas that are generated. All of us get stuck in our own ruts, habits, and assumptions. An outside voice can help you find new paths.

Game changing attitudes

I often encourage ministries that I consult with to look for the game changers that bring major ministry breakthroughs rather than a tweak to the system. We are constantly on the lookout for those in our ministry. What we often don't think about are the game changers we can initiate ourselves - in our attitudes - which can change the whole equation of our lives and impact the people around us. These game changing attitudes come right out of our relationship with God, the work of the Holy Spirit and us.


The game changer of living in God's sovereignty.
All of us face challenges that bring anxiety, uncertainty, and sometimes fear. The reason that they are so threatening to us is that unlike other circumstances, there is nothing we can do about these ones. They are beyond our control and therefor our ability to sway their outcome.


Unless....we choose to live with the dynamic truth that as His children, God is sovereign over all the events of our lives and He can be trusted to meet our needs, intervene on our behalf and be present in the midst of our circumstances. Read Romans 8 for confirmation on this. Those who choose to live in the reality of God's sovereignty over our lives and circumstances experience great peace because they have chosen to leave in God's hands what belongs in God's hands.


The game changer of choosing to live with joy.
One of the fruits of the Spirit, Joy is a powerful antidote to all of the pessimistic talk we encounter, the complaints that so many have and the tendency to look at life from a human rather than a divine perspective. 


As one of the signature traits of the Holy Spirit, joy is accessible to all of God's people in spite of their circumstances. It is rooted in the sovereignty and goodness of God who promises to meet our needs and to be present in all of our circumstances. Joy comes from faith in our God. The harder it is for us to choose joy over sadness, the greater its impact on our hearts for we have chosen the route of faith and trust rather than that of doubt and discouragement.


The game changer of choosing to live with kindness.
Another one of the Spirit's signature traits and one that touches every relationship that we encounter on a daily basis. We live in a harsh world where people dismiss others easily, treat them according to their mood, speak words that diminish and wound and perhaps worst of all, use people rather than love people.


When we choose to live with an attitude of kindness we produce all sorts of ripples because we are bringing God's love and kindness into each interaction. It changes everything. Kind people are purveyors of God's love and grace and magnets to those who come into contact with them, craving the acceptance inherent in kindness.


All of the fruit of the Spirit are game changing attitudes: love, joy, peace, patience, kindness, goodness, faithfulness, goodness and self control (Galatians 5:22-23). Each one changes our outlook on life in a major way and impacts how we interact with every individual during our day. They are truly game changers that we can choose in the power of the Holy Spirit to appropriate and live out every day in every situation. They don't tweak anything. They change everything.

Meaningful reference checks for potential hires

Any of us who lead teams or organizations need to do reference checks from time to time as we bring on new staff. For most, one of the last steps is that of checking references but too often we don't take this step as seriously as we ought to. In fact, in two instances in recent years, two of my staff members were hired away by others without talking to those who could have given them candid feedback. In both of these cases, it was not a good fit for the other organization. Had they asked we could have saved them some pain as the issues were known to us.


In looking for references we ought to look for people who know the candidate well, works or has worked with them and who can give objective feedback rather than simply give their friend a thumbs up. The more one trusts the one giving feedback the more confidence one has in the information shared.


A word of caution when checking references for a potential hire. When one gets to the reference stage we are usually very much wanting the hire to go through. Thus we can be tempted to gloss over concerns we hear in our desire to fill the position. All of us, however, are made up of strengths, weaknesses, along with a dark side. Knowing the most about your potential hire, positive and negative will give you the best means to both evaluate the hire and to manage the individual once hired.


Asking the right questions in order to elicit the information you need is critical. Here are some of the questions that I have often used


I will share the position the potential hire will fill and then ask, "where do you see this as a fit and where might there not be a fit given what you have observed over the years?"


Would you hire or rehire this person?


Would you want to work for this person? Why?


How would you describe the strengths and weaknesses of this individual? What would you describe as their dark side?


How have you seen this individual negotiate conflict or differences of opinion?


How would you describe their leadership style? 


In group settings, what role do they play? Are they better working collaboratively with others or doing work by themselves?


What can you tell me about the health of this individuals family relationships?


What personal or professional growth have you seen in this individual in the past five years?


This individuals largest challenge in this role will be....?


Would you describe this individual as:
          Defensive or non defensive
          Open about themselves or closed
          Easily angered or almost never angered
          Optimistic or pessimistic
          Self aware or unaware
          Well liked or not well liked
          Disciplined or scattered
          Empathetic or unempathetic
          Collaborative or non-collaborative
          Authoritarian or collegial in relationships
          Patient or impatient
          Gracious or lacking grace
          Diplomatic or undiplomatic
          Flexible or non-flexible
          Controllers or empowerers


Are there any questions you think I should have asked but didn't?


Do you have any red flags that I should know of?


What is the strongest reason you think I should hire this individual for this role?
           

What makes for a healthy team?

The word "team" elicits various responses depending on whether we have served on truly healthy and synergistic teams. At its most basic level, there are four elements to a strong and healthy team. Minus any one of these four and the team will not be healthy, nor a joy to serve on.

Healthy Leaders
Good leadership is a function of healthy individuals who are committed to develop, empower and release their team members. Health includes good Emotional Intelligence (EQ), a commitment to develop their people and to release them in meaningful ministry - empowerment within clear boundaries. Healthy leaders stay connected with their team, remove barriers for them, ensure that there is synergistic work taking place, develop their staff and ensure that the team is focused on the right things.

Right People
Teams are made up of the right people (right people, right seat) where the chemistry of gifts, talents, and personalities come together to accomplish the mission of the team. This results in cooperation, synergy, effectiveness, productivity and unity. The true payoff comes from staff who are energized and fulfilled in their  work. It takes just one wrong person on a team to create chaos or lack of unity and effectiveness. 

Missional Clarity
Healthy and strong teams have unity around a clear vision, purpose and strategy. They are all on the same page, know where they are going and how they intend to get there. There is a clear direction to their work and while team members may be doing many different things, they are all focused on the same missional goal. The missional agenda is the north star of all that they do. This is the opposite of everyone doing what is right in their own eyes.

Healthy Environment
Healthy team environment creates an atmosphere that maximizes creative endeavor. This is a culture where fresh ideas can be put on the table, there is the ability to disagree and engage in the conflict of ideas, best practices can be explored and there is an enjoyable, collegial atmosphere of trust and cooperation. 

If you lead a team or serve on a team, which of these characterizes your team and where do you need to become stronger and healthier? Create health in all four areas and you have team glue that is strong and enduring. To go deeper in developing healthy teams, Leading From The Sandbox: How to Develop, Empower and Release High-Impact Ministry Teams can help.

Three keys to people development

The development of staff is one of the most important responsibilities of leaders at all levels. That development involves three important skills.

Critical analysis
This is the ability to evaluate staff members and identify areas of strength, weakness, EQ (Emotional Intelligence) health and areas where EQ growth is needed. In addition, evaluation of how they interact with others, lead others, respond, do team, and ability to produce results are all important factors. Critical analysis is not about being critical. It is about the ability to objectively evaluate a staff member in order to appropriately coach them for personal and professional growth.

I find that many leaders in the ministry arena are not skilled at critical analysis of their staff. We tend to over emphasize strengths and under emphasize weaknesses - especially of our own staff. This may be Christian nice, it may be a sense of loyalty that causes us to gloss over necessary areas of growth or it may just be an underdeveloped skill. However, if we cannot do critical analysis of our staff we are unable to coach them for growth. Glossing over areas of needed growth is a disfavor to our staff.

Coaching for growth
Helping staff grow is one of the marks of a leader who serves his or her staff. It is also painfully absent in many organizations and teams. This coaching often comes in the form of an ongoing dialogue with a staff member based on our critical analysis. It is designed to help them maximize their God given potential and is a deeply intentional process to help a staff member grow.

Coaching for growth requires a level of courage to provide honest feedback where behaviors or responses are problematic. Supervisors who want to be best buddies with their staff will not go here and it is one of the downsides of a needy supervisor. But without honest feedback our staff members will not grow. This can be done diplomatically and with sensitivity but honest feedback is the only way any of us become aware of areas of necessary growth.

Positioning for effectiveness
Jim Collins popularized the term "the right seat on the bus." We often pay too little attention to the positioning of staff so that they are most effective. Often, a staff member who is struggling in one seat shines in another. Again, this is where critical analysis is so important because it is in understanding the unique wiring and strengths of a staff member that we are able to position them best for effective and fulfilling work.

While there are often things that we prefer not to do it does make sense to minimize the areas where staff are working from weakness rather from strength - if it is possible to do so. Staff should be working a minimum of 60% in areas of strength in order to be effective and the optimum is 80%. The right seat on the bus does matter - a lot.

Take time to ensure that your leaders and supervisors are able and committed to these three keys to people development. It is a great loss to leave potential on the table because we are not serving our staff in this area.

Self Knowledge and leadership

Few skills are as critical for a leader as that of accurate self-knowledge. I stress the word accurate because all of us have a view of ourselves but that view is not always accurate. When it is not accurate we often get in the way of ourselves.


What does self knowledge entail? First it means that we know what our strengths are. Each of us has two to three strengths where we shine and everything else is a weakness. If we can identify our strengths we have also by default identified our weaknesses (everything else). Humility is knowing how God designed us and giving him the credit. And, understanding how badly we need others to compensate for our weaknesses.


Second, self knowledge means that we understand the shadow side of our strengths. Every strength has a shadow side. Three of my five strengths identified by Strenghfinders are strategic, maximizer and achiever. They are a powerful combination. However, their shadow side can include a lack of patience and irritation when others don't move as quickly as I would want them to, or "get it" when the answer seems so simple.


Understanding our shadow side allows us to manage it. We cannot change how we are wired but we can manage our attitudes and behaviors so that our shadow side does not impede our leadership by negatively impacting those around us.


This goes to the third area of self knowledge - understanding how we are perceived by others and how our wiring impacts them. One of the ways that leaders get themselves into trouble is when they don't understand how others perceive them. They may think that they are decisive, for instance but others read them as arrogant. They may want a harmonious relationship with everyone but it is read as lacking clarity because different things are said to different people in order to please them.


The gap between our perception of ourselves and others perception of us is what we need to be aware of. Often we can learn something from testing where both the strengths and shadow side are identified which can give us clues to how others might see us. Feedback from others whom we trust is also a critical factor which means that we must be open and non-defensive about that feedback. The smaller the gap between our perception of ourselves and others perceptions of us, the better we can lead.


The fourth area of self knowledge is understanding our vulnerabilities to sin and when they are most likely to show up. We are vulnerable in different ways and different circumstances and a keen awareness of those ways and circumstances allows us to put in place safeguards to keep us from the "roaring lion that seeks to destroy us." 


Self knowledge requires introspection and a desire to understand ourselves fully. Some won't go there because it makes us uncomfortable. Henry Nouwen said that the reason many of us don't like silence is that it is in that place we see the scaffolding of our lives the most clearly - and there are parts of that scaffolding that we don't like. Yet, the path to health is understanding our dishealth as much as our strengths. 


For leaders, self knowledge is a high priority. It impacts themselves and those they lead.