Moving from toxicity to health in organizational leadership

Toxicity in leadership often stems from our inability to control our egos in our interactions with others. If you have ever been in a conversation with a supervisor or boss and feel unlistened to, put down, diminished, your opinion discounted, or attacked verbally, you have experienced an unhealthy ego that needs to be right, superior and get its own way. 

These behaviors destroy trust, create cynicism, hurt hearts and shut down important conversation. At the least is it destructive and discourteous behavior and at the most it is destructive to the very staff who make possible the mission we represent. 

Leaders do not fully understand the power of their words, actions and attitudes to lift up or diminish those who work for them. When ego gets in the way, their staff and the organization suffer greatly.

This is not an uncommon issue. However, as we mature as leaders it is an issue that we must confront and deal with it because not doing so will eventually destroy our leadership. And can destroy our organization as the best people leave because of the toxic behaviors of the senior leader(s). 

In my experience there are several key's to ensuring that we lead from health and not the toxicity of our egos. 

First, you have to want to lead from health! While that may seem obvious it is not because the only way to know how your words or behaviors negatively impact those around you is to openly ask for feedback and very few leaders are willing to do that. The very question is a threat to their fragile ego's.

When I led an organization I would regularly ask those who reported to me if there was anything I did that created issues for them, anything they wished I could change about my leadership or any advice they had for how I could be a better leader. The responses were always very helpful for me in understanding myself and the blind spots I had in my leadership. If a leader is not willing to regularly ask those kinds of questions they are not serious about wanting to lead from health. The most significant risk we run as leaders is that we are not self aware of our own impact on others and the only way to understand that impact is to ask the right questions.

Second, when we learn that we have some significant issues we need to get help. Professional help! Ego will tell us we don't need it but our ego is wrong. Most leaders do. The negative behaviors listed above come from a deep place inside of us. The need to be right, the inability to listen well to others, the tendency to put others down or disregard their opinions, the belief that we should call the plays are all behaviors rooted in our own dysfunctions and often stem from childhood. Unless we understand where these negative behaviors come from, we cannot modify them in a healthy manner. 

This is not an easy journey but a necessary one. It is a journey I have had to take and in my coaching practice I have the privilege of helping others in this journey. The willingness to take that hard journey is a sign of strength rather than weakness and the more disclosing you are to those around you about your journey, the more respect you will have. Those around  us know what our issues are even though we may try to pretend they don't exist. They know and they appreciate the efforts to become a better leader as it impacts them.

Third, we must create open atmospheres in our teams and organizations where candid and honest dialogue can take place. This is the most critical factor in creating healthy organizations and holding everyone, including the leader, accountable for words, actions and decisions. 

The key factor in how open or closed an organization is to honest and candid conversation is always the senior leader. The organization will mirror his/her oppenness or closedness because self preservation will require people to not challenge where their leader will not allow you to go. Those who do find themselves looking for another job. They are marginalized and choose to move on. 

In fact, consider asking your team this question. What are the subjects or topics or issues that you wish we could talk about as a team but you are afraid to put on the table. And then just listen. Make a list on the white board and commit to taking them one at a time until all have been discussed. Only leaders who are serious about leading form health will take that step but it makes a powerful discussion.

"Ask any group of employees to describe an ideal team or organizational culture, and they will tell you: supportive, transparent, authentic, collaborative, trusting. But inquire about their current company's culture, and the list will usually look very different: competitive, political, territorial, untrusting, conflict adverse."

This quote is from Ego Free Leadership by Black and Hughes and is an excellent resource on this topic.

Ten ways to evaluate whether your ego is getting in the way of your leadership

 An overly inflated ego is one of the challenges of leaders who are often in their positions because they have seen success. The success that positions one for leadership can also be our subtle undoing when we allow it to feed our ego which has a voracious and unrelenting appetite. 

Most of us like to think that we are not conceited and yet that is the greatest conceit of all. However, we can be aware of signs that our ego (and conceit) are getting in the way of our own emotional health and leadership. Awareness can help us manage the appetite of our egos.

Being defensive or angry when we are challenged.
Defensiveness is nothing more than our ego screaming "don't challenge me because I am right" even when we are not. It keeps us from hearing truth and perspective from others leaving us with only our limited perspective. This is why the best leaders train themselves to be open to differing perspectives and cultivate a non-defensive attitude.

Being reluctant to delegate

An unwillingness to delegate is often our ego speaking: "No one can do this as well as I can." Actually, in most things others can do things better than we can but who wants to admit that! Healthy leaders do. In fact, they encourage others to find better ways of doing things in order to build better organizations. We may not realize it but an unwillingness to delegate can be a sign of an unhealthy ego.

Needing to always get our own way
Why would we need to always get our own way if not because our own self worth or conviction that we are always right reveals an overinflated and unhealthy ego? Healthy leaders desire to do the best thing to reach the desired outcome which has nothing to do with whether it is their way or not. Unhealthy egos demand their way regardless of whether other ways might be better.

Being jealous of the success of others
Whenever we become jealous at the success of another we ought to sit up and take note that we have an ego problem. Jealousy over the success of another is a sign that we believe their success in someway diminishes us! Only unhealthy and hungry egos react this way. These egos will resist hiring anyone who might outshine them in some area and is a dangerous trait.

Taking credit for success and deflecting blame in failure
This happens in ministry, in business, in politics and everywhere there are people. We love to overinflate our abilities and underinflate our weaknesses. Accolades feed our hungry egos and those same hungry egos don't want to admit failure so they deflect it to others. Healthy egos share success with the team and are willing to take responsibility for failure. Healthy egos never need to be fed at the expense of others in success or failure.

A critical spirit
Critical spirits can come from a need to build ourselves up by putting others down or an attitude of superiority - both of which are connected to unhealthy egos. If we find ourselves becoming critical we need to ask ourselves why we find a need to diminish rather than encourage others. An attitude of criticism is rarely a sign of a healthy leader and it usually has to do more with them than with those they are critical about.

Slowing down on learning and developing
How is this related to ego? It is an assumption that we no longer need to learn new things or put another way, we already know all that we need to know. That is a lie of our ego. If anything, the need to invest more time in learning is critical because our world is changing at an increasing rate. Humble individuals invest in learning while proud people feel they don't need to.

Inability or unwillingness to listen

Those who don't listen or who listen and ignore the perspectives of others are sending a message that they don't need the input of others. That is Ego all the way. Humility requires listening as well as openness to the opinions and suggestions of others. Those who don't listen are actually saying, "I don't need you or your input. Just do as I say." That is arrogance!

Unkind or demeaning words

Those who put down others, treat them unkindly, demean them or their efforts, use words that hurt rather than help, use unkind words or speak in an unkind way are placing themselves above others (pride and ego) rather than treating people with the dignity and compassion that they would want themselves. Humble individuals are kind and understanding. Ego driven people are often unkind and place themselves "over" others rather than "alongside" others. 

Why does this matter? The behaviors above are toxic to those around us, to our team and to our organization. More importantly they are toxic to us because when our egos get in the way of our leadership we are both hurting our leadership and our own hearts and minds are compromised. Ego hurts others but it also hurts us. 

Seven indicators that our ego may be getting in the way of our leadership

An overly inflated ego is a challenge for leaders who are often in their positions because they have seen success. The success that positions one for leadership can also be our subtle undoing when we allow it to feed our ego, which has a voracious and unrelenting appetite. 

Most of us like to think we are not conceited, yet that is the most fantastic conceit of all. However, we can be aware of signs that our ego (and conceit) are getting in the way of our own emotional health and leadership. Awareness can help us manage the appetite of our egos.

Being defensive or angry when we are challenged.
Defensiveness is nothing more than our ego screaming, "Don't challenge me because I am right," even when we are not. It keeps us from hearing the truth and perspective from others, leaving us with only our limited perspective. This is why the best leaders train themselves to be open to differing perspectives and cultivate a non-defensive attitude.

Being reluctant to delegate

An unwillingness to delegate is often our ego speaking: "No one can do this as well as I can." In most things, others can do things better than we can, but who wants to admit that! Healthy leaders do. In fact, they encourage others to find better ways of doing things to build better organizations. We may not realize it, but an unwillingness to delegate can indicate an unhealthy ego.

We need to always get our own way.
Why would we need to always get our own way if not because our own self-worth or conviction that we are always right reveals an overinflated and unhealthy ego? Healthy leaders desire to do the best thing to reach the desired outcome, which has nothing to do with whether it is their way or not. Unhealthy egos demand their way regardless of whether other ways might be better.

Being jealous of the success of others
Whenever we become jealous of the success of another, we should sit up and take note that we have an ego problem. Jealousy over the success of another is a sign that we believe their success somehow diminishes us! Only unhealthy and hungry egos react this way. These egos will resist hiring anyone who might outshine them in some area, and is a dangerous trait.

Taking credit for success and deflecting blame for failure.
This happens in ministry, business, politics, and everywhere there are people. We love to overinflate our abilities and underinflate our weaknesses. Accolades feed our hungry egos, and those same hungry egos don't want to admit failure, so they deflect it to others. Healthy egos share success with the team and are willing to take responsibility for failure. Healthy egos never need to be fed at the expense of others in success or failure.

A critical spirit
Critical spirits can come from a need to build ourselves up by putting others down or an attitude of superiority - both of which are connected to unhealthy egos. If we become critical, we must ask ourselves why we see a need to diminish rather than encourage others. An attitude of criticism is rarely a sign of a healthy leader, and it usually has to do more with them than with those they are critical of.

Slowing down on learning and developing
How is this related to ego? It is an assumption that we no longer need to learn new things or put it another way; we already know all that we need to know. That is a lie of our ego. The need to invest more time in learning is critical because our world is changing at an increasing rate. Humble individuals invest in learning, while proud people feel they don't need to.