The church stage, staff culture and leadership boardroom: Two of the three are indicators of culture in a church

The church stage on Sunday mornings often does not reflect the true nature of a church's culture. One wishes it always was because the stage is a put-together, friendly presentation of the church's persona. The only issue is that it is often not a true persona of who the church is. When it is, it is a beautiful thing. Sometimes it is not. The stage says this is who we are - please believe us.

The stage is a church at its best in many ways. But, the authentic culture of a church is not found on stage - that can be manufactured just like all the happy families who come in the doors after fighting with one another on the way to church. The true nature of a church's culture is found in the everyday relationships of staff: how they treat one another, speak about one another, support and cooperate with one another, resolve or don't resolve conflict, and the level of politics, silos, and turf wars (per Lencioni) that exist. 

How staff are treated by leaders and how they treat one another tells the story of church culture better than anything else. Healthy cultures have healthy relationships and are full of individuals with healthy EQ. The fruit of the Spirit is evident and easily found. Gossip and backbiting are rare. Conflict is resolved in healthy ways, and there is freedom on staff to speak one's mind, and candid dialogue is encouraged. This is a true sign of a healthy church culture. I don't assume anything from the stage presentation when working with a church. Instead, I press into staff relationships. And I don't rely on the word of the senior leader but instead, ask questions of the staff themselves. 

Staff retention speaks volumes, while a pattern of staff leaving - whether resigning or being let go - says something else. I once asked a church board who had retained me to determine why the senior pastor had just fired two beloved staff members if they had interviewed any of the many staff who had left in the past five years, and they all looked down sheepishly. So, I interviewed them myself and heard a familiar story. On the other hand, where staff stay long and remain engaged in their job with one another and others, you know that there is usually good DNA at work.

I often conduct staff audit interviews with all staff with open-ended questions. Very quickly, common themes emerge that speak to staff culture's health or dishealth. This is valuable information for churches desiring to improve the staff's health.

A third indicator of a healthy or unhealthy culture is the leadership board of a church. I often speak to individuals recruited to serve on a church board who entered that job with optimism and energy, only to be disillusioned by what they found. They often encounter boards that don't speak candidly, allowing elephants to exist in the boardroom that everyone knows are there. Still, it is not OK to talk about them, gloss over issues that ought to be examined and discussed, and a significant lack of clarity about who the church is and where it is headed. The closer you get to the core of leadership, the closer you are to a church's authentic culture. 

There are notable exceptions of healthy boards that operate in healthy ways. This is the exception rather than the rule, however. Boards are not trained in healthy governance, are reticent to address known issues, and are often either passive or ultra-involved depending on the season, with little in between. One thing is usually true: board health often reflects staff health. Where there is dysfunction on staff, there is usually dysfunction on the board, which is why the staff dysfunction is allowed to exist and flourish.

I long for church staff and boards to have the same joy, spiritual presence, and professionalism found on stage each Sunday morning. If that is true in your church, I congratulate you. Often, though, the authentic culture of a congregation is not found on stage. 

Eight reasons that supervisors don't lead as well as they could

 

I suspect that many staff would not give their boss or supervisor high marks for their supervisory skills or stewardship. It is true in ministry settings as well as secular settings. I expect that in smaller organizations there might not be as much expertise in this area but poor supervision is found in organizations of all sizes.

Before I share the reasons why I believe this is the case, let me remind you of how I describe the kind of teams that supervisors ought to aspire to. A good team is a group of missionally aligned and healthy individuals working synergistically together under good leadership with accountability for results. When you consider how rare these elements are on teams one has to conclude that there is a problem with the good leadership piece of the equation.

My own work with organizations around these issues has led me to conclude that there are eight principle reasons why leadership and supervision of others is lacking the quality it ought to have. 

First, we often put supervisors in their positions without giving them the training in how to build teams, empower people, lead others and resolve conflict to name just a few of the necessary skills. It is foolish to believe that anyone can take the leadership of others without some kind of training as it is a skill to lead. Moving from being an independent producer to an organizational leader is no easy step and without coaching and mentoring many never make the transition.

Second, there is rarely a specific set of expectations that are given supervisors other than the fact that others now report to them. In my book there are at least ten critical issues that leaders of others must pay attention to but how often is the case that no one has clearly laid out what it means to lead other people?

Third, supervisors often treat the supervisory role they have as a distraction from their own work without realizing that it is the focus of their new work. Leading others is never ancillary, it must be central. In fact, this is one of the expectations that is often never communicated. When supervisors or team leaders treat this as a necessary evil, their staff read it quickly and it does not encourage them.

Fourth, most supervisors or team leaders do not know how to create clarity for those they lead as to what they are going after, what the non-negotiables are and how they will interact with one another. Lack of clarity creates conflict, confusion, lack of common direction and lack of accountability. Yet many supervisors are not taught these important skills.

Fifth, many supervisors do not empower but tend to control. Empowerment within clear boundaries creates health while control without clarity creates disempowerment. Whether because of a lack of training or a controlling nature this deficit creates dysfunctional teams.

Sixth, when team is not central, supervisors do not develop their staff. After all, that takes time and energy and the team is not their highest priority anyway. Any leader who does not develop those they lead is neglecting the leadership stewardship they have. 

Seventh, many supervisors are not held accountable for the quality of their leadership of others. That means that many supervisors have no real incentive to pay attention to building the kinds of teams I mentioned above. Especially in the Christian arena (but not only) where senior leaders don't want to confront substandard work in the name of grace or niceness this situation continues to exist. 

Eight and perhaps at the crux of the whole matter, senior leaders are not themselves committed to leading others with health or taking the time to build the kinds of healthy teams we are talking about. When the example and direction does not come from the very top, it is not going to be a priority for the rest of the organization. Unless seniors leaders care about the issue, it will never become an important issue in the organization.

I know individuals with great talent and potential who are leaving their organizations for all of the reasons above. They have not been led well and they are disillusioned by it and want their lives and energy to count. The organization ultimately loses and I hold their leaders accountable for the loss. Don't let it happen in your ministry or organization. It is a net loss for all.

Attitudes that suck organizational life from boards, teams and organizations

Attitudes are critical to the health or lack of health in any organization, board, team or workplace. I want to suggest that there are four attitudes or behaviors that will suck the life from any team and which should be illegal in the workplace. At least in any workplace that has a commitment to health. 

One: Cynicism instead of optimism

There are among us professional skeptics who see most of life (apart from what they do) from a cynical or skeptical lens. They distrust leaders, often scoff at new ideas, have doubts about most things they are told, live with suspicion of those in authority and generally come at things from a place of negativity.

Cynicism is often hidden in sarcasm, subtle digs at others, attempts to criticize others and their efforts and an attitude that nothing you do is good enough for them. None of these attitudes are designed to build others up but to tear them down. In other words, they are organizational wreckers rather than organizational builders.

I remember a time when I was taking an organization through major change. There were those who said my proposals were simply the flavor of the month and therefore were to be ignored. Others said, "You can do what you want to do TJ but don't expect me to do anything different." Then there were those who took shots from the sidelines and saw all proposed changes through a lens of cynicism, suspicion and negativity. 

In this process, I learned several things. First, such cynicism needed to be directly challenged. It is poison and destructive and kills the health of an organization or a team. The health of an organization is what you create or allow. Allowing these kinds of overt attitudes is to ignore their threat to the whole. Whenever I encountered it, I directly addressed it. Sometimes people got it and changed. Sometimes they didn't and needed to be sidelined so they didn't cause damage. Sometimes they had to be let go. Second, I learned that no leader in the organization could be a cynic and we had a number of those. They needed to be traded out because cynics are not leaders. They are destroyers. 

Great teams and organizations are built on by optimists. Not blind optimists but those who see and call people to a higher level of commitment, innovation, civility and results. They utterly reject cynical attitudes for the poison that they are. 

Two: Pessimism rather than optimism

Pessimism describes the state of mind of someone who always expects the worst. A pessimistic attitude isn't hopeful, shows little optimism, and can be a major downer for everyone else. To be pessimistic means that you believe evil outweighs the good and that bad things are more likely to happen. Someone has aptly said that pessimists find a problem for every solution.

Jesus was no pessimist. He believed that people could change, that heaven could be brought to earth (Thy will be done on earth as it is in heaven), that the impossible could be accomplished through His power, that people could be healed and obstacles overcome by faith and the power of the Holy Spirit.

Never (ever) allow a pessimist to serve on your board or in leadership of your organization. They will kill the good that God wants to do because they fundamentally don't believe that it can be done at all. 

Three: Authoritarianism instead of listening and coming to shared decisions

Authoritarianism has its roots in pride rather than in humility. It has a fundamental lack of concern for the wishes, ideas or opinions of others and as such lacks empathy, respect, kindness and the willingness to listen carefully. It is not about team but about me. It is not about dialogue but about telling. 

If you have ever worked for an authoritarian leader, you know how frustrating it can be and how disrespectful it can feel. Authoritarian leaders don't build up or lead from a place of respect for others. In fact, they are quite sure they are right and that you need to comply with their wishes. In fact, leaders who are authoritarian invite cynicism. Their poor EQ solicits equally poor responses.

People who listen well and are willing to come to shared decisions earn great respect from their teams. Those who don't, don't! Relationship comes from dialogue, conversation and listening and relationship is the key to leadership success. 

Four: Judging motives instead of assuming the best

Here is a fascinating truth. You and I always assume that our motives are good and pure and yet we often assume that the motives of others are not. That in itself ought to be enough to indicate that we live with fallen natures. Why do we do this? Essentially we choose to think more highly of ourselves and our motives than we do of others and their motives. Yet, my own experience is that when I judge the motive of others I am almost always wrong. Almost always!

Why is this so destructive? First, because when we judge the motives of others we see them from a lesser perspective. We have already come to the conclusion that they don't deserve our full respect or trust. Second, the moment that this happens, we communicate those attitudes about that individual to others. It may be unconscious but it happens. Thus we hurt them in our eyes and then we hurt them in the eyes of others. If your own motives have ever been judged wrongly you know exactly what I am saying. Judging motives destroys trust and trust is the coinage of good relationships.

Instead of judging motives or assuming a negative intent, what about having a conversation. Most of the time you will walk away with a better understanding and glad that  you didn't simply make assumptions.

Be candid with your staff and board that these kinds of attitudes are off limits if you want to have a healthy staff, group or organization. Each of the toxic attitudes above has an alternative to it. If we move from the toxic to its healthy alternative we can move the dial in relationships and organizational health.

Seven characteristics of your best staff members

There are many things we look for in key staff. Some of those things are obvious, such as whether someone can do their job, whether they have the needed expertise, or whether or not they fit in our culture. 

The best leaders and staff have another set of common characteristics as well. We don't always think a lot about these, but as you will see, they are powerful personal characteristics.

One: They are evangelists for the cause they represent - they don't just buy in; they live the mission. There is a difference between believing in a vision or mission and being an evangelist for it. The former is a given, but the latter attitude brings others into the organization's work with energy and enthusiasm. Evangelists sell the vision and mission to everyone around them in an infectious way. They embody the cause and live the cause in ways that others don't. To be around them is to be influenced by their passion.

Two: They believe that great things can happen - they think big. There is a difference between those who believe something can happen through their efforts and those who think big things can happen. Your best staff don't dream small dreams, but they dream big dreams. They may start small, but their vision is significant because they want to see the organization accomplish big things. Too many staff are easily satisfied with the status quo, and too few believe that much more is possible.

Three: They are optimistic and realistic simultaneously - they see what can be and what is. In light of the last characteristic, you might think that the best staff members live in an unrealistic world. That could not be further from the truth. They live with both optimism and reality in equal measure. They are highly realistic about what is, but they also believe that much more is possible with leverage, the right people, and the right strategies. And they are realistic about how they can get added momentum and what it will take.

Four: They have an action bias - they get stuff done. Your best staff are not dreamers but doers. They can get things done because they have a bias toward action. They think strategically but are always doing something to move the ball forward. The status quo is where one may be today but won't be where one is tomorrow. Change, innovation, new ideas, and new strategies are a part of their everyday focus. This is why the best staff will only work in highly empowered organizations where they can act, try new things, and experiment with new strategies.

Five: They believe it takes a team - they develop a highly synergistic team. Your best staff are not lone rangers - no matter how brilliant they are. Instead, they believe in teamwork and always work synergistically toward agreed-upon goals. Too often, we hire brilliant people but must ensure they work well with teams. In the team, the best ideas are generated, and the best momentum and leverage happen. Teams multiply the power of any one individual in a quantum way.

Six: They empower and release - they give away opportunity liberally. Those who control others also "control forward progress" because they don't release others to do what they can do well. Momentum comes when progress is driven by multiple empowered and released individuals. Staff who control rather than empower hurt the individuals they control, and they hurt the organization's forward momentum.

Seven: They always leave the organization better than they found it - they improve continuously. A sign of a great staff member is one who is always committed to helping the organization get better. This is not about creating a better space for themselves but a better space for the organization as a whole. When thinking about their job, they always think about the organization as a whole and seek to improve it.

We should look for these characteristics in the staff we hire, but we should also be training our current staff to live out these commitments.

Five staff behaviors that will hurt your organization

 

There are certain behaviors that I don't want on my team or in the organization I help lead. In fact, I don't think these behaviors belong in any organization that has a commitment to health. However, many leaders think that they simply have to put up with these behaviors. You don't! And, in my view you shouldn't. 

These behaviors have nothing to do with professional competence. They do have to do with Emotional Intelligence and the culture of the organization. The health of the organizational culture, however, is not only key to the success of the organization but to the happiness of one's staff. This is why I am so sensitive to these behaviors and will do everything I can to root them out.

People who forge unhealthy alliances with other staff

When I hear negative comments around common themes from different staff I usually pay attention because they often emanate from a single source who has forged alliances with others and shared their negativity. I call these the "voice behind the voices" and their influence through these alliances can turn otherwise happy staff into staff who develop a chip on their shoulders around some issue. This is a cancer to the organizational health.

Those who don't buy into the mission of the organization

Mission and vision is everything. If staff don't buy into them, they are actually working at cross purposes with everything you are trying to accomplish. Those who are not going with you are an anchor creating a drag on your progress. Even if they are competent, they are not contributing to your forward progress.

Those who love to throw water on ideas or conversation

These are the folks who have the ability to shut down discussion. They may be cynics, they may not like the ideas of others. Why they do what they do is not the issue. That they do is the issue. These can be supervisors or staff but they keep others from engaging. Anyone who has the ability to shut down discussion with words or attitudes squashes creativity, engagement and motivation.

Professional critics

There are individuals who see their contribution to the human condition as that of pointing out what is wrong and what should change. What they don't often do is to offer solutions. And often, their criticism is subtly directed at certain individuals - often leaders. While there are many issues that need to be tackled, the end result of the contribution of professional critics is to create a negative culture, rather than a positive culture that seeks to solve problems. While these individuals often think they are doing an organization a service, they are actually doing a disservice.

Personal agendas

Individuals with personal agendas are toxic because the motivations behind their behaviors are hidden rather than public. Personal agendas may be around organizational direction, is often around power and influence or it may be something else. The salient point is that their intentions are hidden and therefore one is not able to address it as an issue. This creates confusion at best and conflict at worst. There is an agenda behind the curtain that is hidden.

None of these behaviors will motivate your staff or contribute to forward momentum to your mission. On the contrary, they will be a drag on the organization and will rob you of cultural health.

How does one deal with unhealthy individuals who fit these or other unhealthy categories?

 

First, it is critical to have a defined culture as your preferred or stated culture should rule out unhealthy behaviors and give you an objective standard to call people to live up to. A good description of your preferred culture should rule out behaviors that are problematic.

Second, it is important to be clear with your staff both on your preferred culture and those behaviors that are not OK within your organization and why. Culture is something that must be created. We ignore it at our own peril and it should be a constant discussion.

Third, training in EQ (Emotional Intelligence) can be very helpful. Each of the dysfunctional behaviors here are also EQ issues. The better the combined EQ of the staff the fewer problematic behaviors will be present.

Fourth, when you have staff members who are repeat offenders of one or more of the behaviors above, you have to have direct, candid and clear discussions to help them understand that their behaviors are not acceptable. 

Fifth, where coaching is not working, it is often time to move an individual off your team or your organization. 

Remember. When it comes to your culture, you get what you create or allow.