Accountability, transparency and calendars

One of the interesting issues in ministry is that there is often very little accountability for how pastors and others in ministry use their time. I have often been in conversations with church staff who are frustrated that they don't know where the pastors they support are or what they are doing when out of the office. Thus for many hours during the week there is no known schedule for the pastoral staff. In one case, the senior pastor was in the office two days a week and the support staff person has no idea what he does the rest of the week. In another case, staff do not have the permission to contact the senior leader when he is out.


On a personal level, lack of accountability is dangerous. On a professional level it is a terrible example to others regarding how accountable we choose to to be. In the professional world such lack of transparency is rarely accepted and where it is, no better an example. 


The more transparent we are regarding how we spend our time, the more trust we elicit. When our staff does not know where we are or what we are doing they can legitimately make all kinds of assumptions. When leaders are not accountable for their time, it sends a message to others as to how accountable they should be. When our staff knows how and where we spend out time (and the hours put in) it creates a culture of accountability and transparency.


Transparency and accountability make for high trust. That is why my schedule is available to all my key staff via electronic calendar sharing. I am also always available if someone needs to reach me. I can also view the calendars of the other members of my team. One can even color code their calendars by activity to understand where the key categories of time is spent. 


Of course that raises a simple question: Do we even have a calendar or are we just doing life by the seat of our pants? Just like our check books reveal the priorities of our spending, so our calendars reveal the priorities of how we choose to spend our time. If there is no calendar it reveals a low view of how one spends his/her time while a detailed calendar reveals a careful view of time spent.   


Time is one of those things that one cannot get back. Our stewardship of how we use that time is an indicator of our desire to live intentionally rather than accidentally. Our transparency with our team regarding our calendar reinforces trust and models healthy accountability.

Group think and courageous interlopers

It happens on boards, among staff members, in congregations and even among friends: group think. A common opinion or shared course of action even when there is evidence that there is another side, another option or even an elephant in the conversation that is being ignored. But the dynamics of the group and peer pressure prevent people from going there. Sometimes it is easier to just agree and pretend that the elephant is not there.

Enter the interloper - "one who jumps into the midst of things," (Webster) and says, "hmm, wait a minute, what about?, have you thought about?, I think we are possibly missing something here, let's talk about the real issue, there is an elephant we are not willing to discuss so I am going to put it on the table."

This is not an easy role to play and it needs to be played carefully. But it is a necessary role for those who are courageous enough to do it. Disagreeing with group think can be an unpopular role to play and thus needs to be done with grace and humility. But, when there are issues behind the issues that are being ignored for comfort or convenience, someone with courage can do the organization a favor by at least putting it on the table. Once on the table, others may be willing to consider it. 

Mature individuals are self defined individuals. They are able and willing to speak their mind without being disagreeable, able to disagree while remaining relationally connected and are not intimidated by being a lone voice with both conviction and humility. They don't have to get their way but they are also not going to ignore issues that are part of the equation. In a word, they are wise without being obnoxious.

Church boards need courageous interlopers from time to time who are willing to press in where others will not go. So do staff teams and even groups of friends. It is not easy but sometimes necessary.

Safety is not our highest value

Guest writer

Brian Duggan

It is a testament to God’s grace that He uses broken and severely flawed people to build His Church.  There are many things we can point to in the church’s past that amaze and dismay…the crusades, slavery, and as often pointed out by young people, materialism.

Today another value has emerged in the developed-world that is insidious in its implications.  It is that safety and security is one of our highest goals in life – even a higher value than the spread of the gospel or simply following the call of God on our lives (although we would not admit that).

When safety is held as a high value it can trump obedience to God’s directive to go into the world and make disciples, to do ministry in a “bad” area of town, to travel to many parts of our world for ministry purposes or even to risk offending a friend or neighbor by sharing the Gospel.  A focus on safety means we buy only the newest car with the most safety features, don’t allow our kids to take risks considered a normal part of childhood a generation ago and we watch documentaries and read magazines that paint the world as a dangerous place which reinforces our fears. 

Since the church is often heavily influenced by its culture, this type of thinking has seeped into teaching and preaching, Bible studies, and small group fellowships.  The search for and value of safety becomes a given and people who don’t  live that way are often considered foolish.

God speaks of safety often in the Bible, but it is in the context of what He provides, not what we should pursue on our own.  He calls us to seek Him for our security, to ask Him for safe travel, to step out in faith and depend on His protection.  Nowhere does the Bible say that a person of faith is to seek his/her own safety or to decide whether to follow His leading based on how safe it is. When the Ephesian elders tried to convince Paul not to travel to Jerusalem for safety reasons, he replied to them "Why are you weeping and breaking my heart? I am ready not only to be bound, but also to die in Jerusalem for the name of the Lord Jesus (Acts 21:13-14)."

C.S. Lewis described this well in his portrayal of the lion, Aslan (a Christ figure) when he wrote, “He is not safe, but he is good.”  In a world where 24/7 news has to catch our attention to generate advertising dollars, fear sell: stories of hurricanes, wars, earthquakes, and criminals give hosts something to talk about and ads to sell.  But when Christians don’t use God-given filters and evaluate what they see and hear in the context of God’s Word, we are at risk of being influenced more by society than by our Father.

Is safety wrong?  No.  But the pursuit of safety to the detriment of obedience to God’s call is a tragedy that could have a larger impact on spreading the Gospel than many of the church’s past failings. 

Sensitive and insensitive leadership

Steve Jobs was a genius but I suspect that most of those who have made their way through his long biography left the book fascinated but saying, "I would never work for that guy." His empathy and sensitivity level were in the basement as leaders go and many who worked for him felt used and abused. I love his products but abhor his leadership style.


I think the same could be said for many leaders in the Christian ministry world who accomplish amazing things but leave in their wake disillusioned and wounded people. Like Jobs, they were successful in how we often define success but at a huge cost of individuals who were wounded by them in the process. And in both cases I have to ask myself, is success at the cost of people real success? In fact, it seems to me that success at the expense of people is an oxymoron. It cannot be true success because in the end, ministry is about people.


No leader will be universally popular - that I know personally and understand. It is not the job of a leader to be popular but to lead people toward a common mission. There are times that a leader must make an unpopular decision about a staff member. But, a leader is a steward of those they lead and the using, abusing, and disposing of people, or harsh treatment of staff hardly fits the leadership style of Jesus in the Gospels or reflects Biblical teaching on how we interact and treat others. It truly bothers me deeply when I meet leaders who are users and abusers of those they lead. 


The acid test for a leader and for those who watch a leader are these: Is their leadership more about them or those they lead? Is it more about them or the mission they are perusing? In the pursuit of that mission, do they bring people with them or do they leave a trail of victims in their wake? Do they use people or serve people? Do they have empathy for those they lead or are they hard and insensitive when people get in the way of where they want to go? And here is a great question: Would those who have worked for them want to work for them again?


One of the reasons so many individuals leave ministry is that they become disillusioned by working for "Godly leaders" that outsiders look up to but who they have been wounded and abused by. Being violated by those who should have higher standards because they lead in the name of Jesus is deeply wounding. It is truly the dark side of ministry - and the church. 


If you are a leader, ponder these questions. If you are courageous, ask those around you how they rate you in those areas. If you don't care, well, leave ministry!

I cannot find good leaders for my church

It is a common complaint among pastors. However, I believe they are generally wrong. Often the issue is not that there are not good leaders in your church but that the leaders you have are not attracted to serve on your board. Here are some of the things good leaders are not attracted to:


Board meetings that drone on and on with an inability to make clear decisions. Issues that come up time and again after they have already been discussed. Agendas that are about the status quo rather than thinking about the future. Lack of accountability for follow through on decisions that are made. Passive board members. A board with a history of conflict. It is clear that there are elephants in the room that no one is allowed to talk about. Little time for prayer or robust dialogue. An ethos that does not allow for candid conversation about church issues. Lack of a collegial atmosphere.


None of this should surprise us. Good leaders recognize a good leadership culture and they are very good at sniffing out bad leadership cultures and avoid them assiduously. 


Good leaders are looking to serve and lead with other leaders who want a healthy, forward looking and results oriented ministry. They love to tackle problems, solve them and move on. They are more focused on the future than the status quo. They value candid and robust dialogue where there are no elephants in the room. They also value their time and want meetings that start and end on time without wasting time on issues that could be decided elsewhere. And they want to do this with a group that is passionate about following the Lord of the Church.


Here is my point. The culture and ethos of your leadership board has a lot to do with whether good leaders want to sign on. On the healthiest boards, leaders don't want to leave. On unhealthy boards they cannot leave soon enough.

What do I really want to know?

Ask yourself this simple question: What do I really want to know about my personal or leadership strengths and weaknesses? Many of us love to hear about our strengths but not our weaknesses. Yet our weaknesses impact our leadership as much as our strengths and sometimes they actually neutralize our strengths when they negatively impact relationships. On top of this, it is estimated that we overestimate our leadership abilities by about 30% and underestimate our weaknesses by 30% and that is for a healthy leader.


I wrote recently that we have an endless ability to deceive ourselves when that deception allows us to feel better about ourselves. The irony is that those we lead also help us in that deception in that they will rarely tell us what we don't want to know. In other words, they know how candid we want them to be (or not), how open we are to feedback (or not) and what issues they can press into and what issues they must leave unspoken. So the very people who know us the best conspire with us to allow us to blissfully go about our business thinking we are doing well when in fact, everyone but us knows there are issues that if addressed would make us better people and better leaders. Like the emperor with no clothes we are the only ones who don't know the truth!


Truth is an interesting concept, especially when it is about us! We are experts in manipulating truth to fit our version of what we want to think and hear and to minimize what we don't want to think or hear. This is perhaps why introspection is avoided and why we find it so hard to acknowledge our shadow side. Yet, truth is the foundation of personal freedom because the better we know ourselves, good and bad, the healthier we are personally and the healthier our leadership. Truth avoidance eventually catches up with us and can damage both ourselves and those around us.


The greatest barrier to knowing and hearing truth about ourselves is our defensiveness. The greater our defensive mechanisms the less we will understand ourselves as those mechanisms not only keep us from hearing others but from acknowledging our own stuff to ourselves. I have known unapproachable leaders who have no idea how damaging their defensive mechanisms are to their leadership. Defensiveness by definition prevents us from hearing, from receiving feedback or even from acknowledging our own inner knowledge about ourselves. It allows us to deceive ourselves. We essentially lie to ourselves!


There are things about me that I don't like. My lower nature can be very low. I don't like my shadow side. I wish I had only strengths and not weaknesses. With every passing year I am more aware of what I am not in many areas of life. That very awareness, however, is the key to growth which only comes with truth. Truth is the pain or discomfort we experience on the way to a healthier us and to healthier leadership. 


So here is the question. Do we want to conspire with others to deceive ourselves or conspire with others to become a better me and a better leader? Our invitation to others to be candid with us and our commitment to tell truth to ourselves is the key. Learning to lower our defenses and value the discomfort of truth allows others to speak into our lives and us to value introspection. 

Have you ever wondered what the days leading up to the incarnation were like in heaven?

Have you ever wondered what the days leading up to the incarnation were like in heaven? Certainly the angelic hosts knew what was up as they would play a part in the story. Were they in awe (or perhaps disbelief) that the creator was now to become a creature? The one who created creation was now to become a part of that creation?


And what about the Trinity? For all of infinite time they had been one in three and now that unity would be disrupted in a way it had never been before. Soon Jesus would be talking to the Father through prayer rather than the living with Him as One. How did they process the new reality that was about to come?


And Jesus! What did He think about taking on the flesh of those who He had created, going from Spirit to human form not only for thirty three years but forever - identifying for eternity future with those He had created? Moving from the splendor of heaven to the squalor of Bethlehem. How did He process the fact that His life would end in death with the Father's face turned away? 


And the Holy Spirit! Knowing that after the resurrection of Christ, He would from that time on take up residence in every one who called themselves a Christ follower. Infecting every community, workplace, home and situation where those Christ followers lived, worked and travelled with the righteousness of God and heaven.


What words passed between the Father, Son and Holy Spirit regarding the imminent defeat of the evil one who had thrown a perfect creation into disarray and brought so much pain, suffering and heartache into a world hijacked from perfect goodness to grinding evil? What kind of pain had the Godhead suffered watching the insanity of a world gone wrong? Knowing what was intended and how humanity had become inhumane.


As the time of the incarnation drew nearer, did heaven become quiet? Were the angelic hosts peering over the balcony of heaven watching in disbelief for what was going to happen? They certainly could not imagine doing what Jesus was about to do. Were they watching Joseph and Mary who would become mom and dad to God?


One thing is sure. The incarnation changed our planet forever and the eternal destinies of all who embrace Jesus. But it had to have shaken the heavens as well.