Growing health and effectiveness

A blog centered around The Addington Method, leadership, culture, organizational clarity, faith issues, teams, Emotional Intelligence, personal growth, dysfunctional and healthy leaders, boards and governance, church boards, organizational and congregational cultures, staff alignment, intentional results and missions.
Showing posts with label culture. Show all posts
Showing posts with label culture. Show all posts

Tuesday, April 8, 2014

Wise engagement with current cultural issues

Increasingly Christian leaders are faced with the need to deal with cultural issues of our day. That we need to engage is not the issue but how we engage is a critical issue.

Many Christian leaders are quickly reactive to issues of concern to them and in doing so have spoken to these issues without the benefit of careful thought. This was true on issues of gay marriage, the recent World Vision decision and retraction of that decision, and reactions to court decisions that seem to erode morality or religious freedom. Reactive statements are rarely wise responses and rarely help produce productive dialogue.

Some suggestions to help us move from a reactive to a proactive stance in controversial issues.

First, reactive statements are rarely helpful. We need to think before we talk or write. I am always circumspect in my first thoughts on controversial issues. 

Second, think about how what you say will be perceived both by your constituency which will probably agree with you and by those on the other side who will not agree. If those on the other side perceive your words as ungracious, insensitive or an attack on them it is not helpful. Never mind others don't always play fair, as Jesus' disciples we need to play fair and be gracious in our truth.

Third, civil discourse beats uncivil discourse every time. Civil discourse invites dialogue and understanding while fighting statements do not. For instance, the Duck Dynasty controversy could have been avoided if Phil Robertson had thought about his audience and how he said what he said. One may defend his right to free speech but wisdom could have avoided the noise around what he said. Christians are often seen for what they are against - mainly because of how we say what we say. What are we for? And are we gracious in our communication?

Fourth, we need to consider our audience. For instance, is what one says to their church or constituency the same as one says to the public? I suspect not. The public will often not understand the reasons that believers take certain positions. To them it sounds restrictive and narrow. Again, this was the issue with Phil Robertson. When he quoted Paul from Romans, he missed the fact that Paul was not communicating to a pagan audience but to the church itself. Taking into account the audience on controversial issues is critical.

All of this takes wisdom and thought. Waiting on our response until we can speak with wisdom and care saves us a lot of controversy and may also help us develop productive dialogue with the other side of the issue. 

(Posted from Oakdale, MN)

Saturday, February 8, 2014

Your organization has a mission but has it created a culture that will support that mission?

Most organizations are clear on their mission - a good thing. What many organizations don't understand, however, is that unless you have a culture that supports the mission it is unlikely that you will fulfill it the way you desire to. In other words, an inadequately designed organizational culture can sabotage your ability to achieve your mission.

Many churches, for instance are committed to introducing people to Christ and helping them grow in Him - a good way to understand the Great Commission. However, if the culture does not reflect the Great Commandment - Loving God with all our heart and loving our neighbors as ourselves. What attracts people to Christ? The grace and love of Jesus as expressed through His people. No matter how much a church might want to see people come to Him, unless they have a culture that reflects Him, it will rarely happen. The culture sabotages the mission!

The mission of New Life Church in Stockholm Sweden is to Impact our world with Hope. That will not happen unless they have a culture of Hope - which they have defined in this way: Hope in the transforming power of the Gospel; Hope that we can be transformed; Hope that others can be transformed; and Hope that our world can be transformed.  With a constant emphasis on this culture of hope New Life Church cannot help but be a place of hope and impact their world with hope. Their culture is designed to support their mission.

Many businesses have mission statements that reflect a commitment to their customers but do not have an intentionally created culture that reflects that commitment. Without a culture designed to put the customer first, those mission statements mean little to nothing. It is easy to write a mission statement. It is much harder to create a culture that supports the mission.

Take a moment to consider the mission of your ministry or business. I assume you believe in the mission. Have you intentionally created a culture within the organization that is designed to support that mission? Could you describe that culture and could your staff and people define it? If not, this needs to become a priority. Attention to your culture can significantly help you live out your mission. It is an investment worth making.

Thursday, October 10, 2013

Crafting the culture of your organization

It is perhaps one of the most important jobs of a leader: crafting the culture of their organization. Whether in ministry or business, when the culture is healthy and life giving one attracts and retains the best staff and they will weather all kinds of challenges together. The corollary is that where the corporate culture is unhealthy it breeds all kinds of dysfunctional relationships, politics, lack of cooperation, turf wars and general discontent.

Leaders often pay far too little attention to culture in their desire to deliver on the bottom line but it is a big mistake. A life giving culture is one of the most important keys to ministry or business success. 

Think of all the time and energy that it expended dealing with dysfunctional relationships, politics, lack of cooperation and turf wars. Eliminate those life taking dynamics from the workplace and all kinds of great things can be accomplished. In fact, in healthy cultures these kinds of behaviors are not permitted and are anti values for the whole staff.

How does one craft a life giving culture? First leaders model what they desire from their staff. People will hear what one says but they will pay attention to what they experience with their leader. Culture always starts with leaders who either live out life giving or life taking behaviors.

Second, leaders clarify the values, guiding principles or behaviors that they expect to be lived out in the organization. Many leaders don't realize how much influence they have in this regard. If that clarity is lived out by the senior leader and his/her staff, others will start to get the picture and move in that direction.

Third, leaders make it clear that there are behaviors that are not allowed and back it up with action when necessary. When we allow dysfunctional behaviors to exist it sends a message that we are not really serious about the values we espouse.

Here are some of the cultural pieces we have been intentional about creating in ReachGlobal.


  • Health: Healthy individuals, healthy teams and healthy leaders. This includes emotional, relational, spiritual and skill health.
  • Robust dialogue: Any issue can be put on the table with the exception of personal attacks or hidden agendas.
  • Graciousness: How we communicate matters and we respect one another.
  • Autopsy without blame: Bad things will happen and when they do we will seek to learn from it without assigning blame.
  • Whatever it takes: We will do whatever it takes to get the job done and are flexible on strategy but not on our philosophical underpinnings.
  • Team: We work together well.
  • Trust: We trust one another and deal with it when that trust is violated.
  • Promises: We keep them.
  • Development: We develop and grow people in our desire to see them reach their full potential.
  • Accountability: We deal with situations where behaviors do not match our desired culture.
What culture are you creating? Is it intentional or accidental?




Tuesday, August 27, 2013

Organizational culture. Are you satisfied with the default culture or have you created a preferred culture?

Every organization has a culture. In the vast majority of cases that culture is simply a default culture because leaders have not created a preferred culture.

Organizational culture is the combination of its people's attitudes, practices, relationships, leadership style and values. Think about the implications of those five areas. When healthy they reflect a good place to work but when unhealthy it can be toxic. Culture matters a lot.

Default cultures are highly problematic because they simply reflect the aggregate character and practices of those in it - good and bad. They reflect the habits of the organization. The problem is that while there may be many good things about the people and organization, there are also unaddressed habits that hurt the organization whether in attitudes, practices, relationships, leadership style or values.

Transformational leaders do not settle for a default culture. They intentionally create a culture that reflects the health they want to see. Organizational health is after all the key to organizational success in the long run. It is also the key to retaining and attracting the best people. By far, the culture a leader creates is an indication of their true leadership commitments.

My book, Leading From the Sandbox can help you think through how you create an intentional culture rather than settling for the default culture. Choose transformation over accidental when it comes to culture.

Saturday, August 18, 2012

Our culture and Kingdom culture

Here is an interesting question to ask yourself. What parts of the culture in which you live  would God celebrate? He was, after all, the originator of differing cultures and languages back at the Tower of Babel. Many things in our cultures are good and healthy. 

Take the emphasis on family and friendships in many cultures. The long meals - lasting hours - in some where the gift of food and drink and fellowship come together. Or, the respect for the elderly (those of us over fifty say wise) in other cultures. Or weddings that last three days with great celebrations. There are many wonderful and unique cultural differences that bring color and richness to all of us. It is one of the reasons I love my job which takes me to many different cultures and the wonderful friends I meet there. I learn so much from other cultures as I travel, interact and minister.

There is a second question though that is equally important. What are the parts of the culture in which I live that God would not celebrate. It is an important question because we are often rather blind to the deficiencies in our cultures (we are part of it) and while we may easily spot deficiencies in the cultures of others we are blind to our own.

My home culture suffers from some deep deficiencies: the thinking that materialism and success is a guarantee from God. Chasing after things instead of pursuing Jesus closely. A can do attitude (good) which often leaves dependence of Jesus out of the equation (bad). A morality based on personal preferences rather than on righteousness and which pervades the church as much as it does our society.

The reason these two questions are important is that as Christians we actually live in two different cultures simultaneously. Our home culture and God's Kingdom culture and they are not the same. In entering His Kingdom we take on a set of Kingdom cultural practices that supersede our earthly home culture and which unite all Christians from all cultures across our globe. That is why Christians from many cultures can be together and feel a great unity and oneness.

Those who travel oversees in ministry often come home with a new set of eyes as they see their own culture from the outside for the first time. What God desires is that we so immerse ourselves in Him and His culture through His word and His people that we are able to distinguish what is His culture is compared to our own - and when they clash, to choose Kingdom practices over our home cultural practices. 

All of life is influenced by culture. Think about your own culture in light of His Kingdom culture and be discerning as to those elements that call us to adopt His culture over our own. We are, after all citizens of heaven first and aliens and strangers in this world (1 and 2 Peter).

Friday, June 8, 2012

Transformational Leadership

There is much discussion around the issue of transformation today, as there should be. One thing that we often overlook is that ministries are  often deeply in need of transformation and renewal as well and it is the job of leaders to see that happen. I call this transformational leadership.

Transformational leadership in the Christian ministry arena is the deliberate creation of healthy, empowered, Spirit led, collegial and effective ministries. It is the opposite of managing the status quo. Instead, the transformational leader sees his or her job as bringing transformation to all areas of the  organization where malaise, bureaucracy, lack of Spiritual sensitivity, unempowement, lack of missional clarity or alignment and focused results has crept in. This is not a one time thing but an ongoing concern. Organizational renewal is always ongoing.

It is organizational change designed to breath life, spiritual vitality, missional clarity and focused results into it. The transformational leader applies the principles of spiritual transformation into an entire ministry organization. On the individual side they create a culture where spiritual transformation is encouraged and on the organizational side they create a culture where spiritual vitality and missional clarity can flourish.

All good leaders are change agents toward healthy organizational structures, cultures and ethos where individuals can flourish and be all that they were made  to be. Because organizations slide toward institutionalism and comfortable, leaders are constantly ensuring that they stay missional and focused. When a leader ceases to be a transformational leader they cease to be effective.

Transformational leadership starts with leaders who make transformation in their own lives a priority. One cannot take others where one has not been themselves. They are then deliberate in creating the healthiest environment within the ministry or team that they lead. 

Are you a leader or a transformational leader and what does that look like for you and your organization? Where is your organization in need of renewal?

Tuesday, April 24, 2012

Where are our Christian Statesmen and Stateswomen today?

With the loss of yet another christian statesman in the person of Chuck Colson and a generation that is leaving us it begs the question as to who will carry that role in the future. When Billy Graham goes to be with Jesus the most visible statesman of our generation will be gone and in many ways his voice has been fading already.


Because many of us can play that role in our small corner of the world I have been reflecting on what the characteristics of a Christian statesman or stateswoman would look like. Here my thoughts.


They are deeply grounded in Jesus and in a thoroughly Christian worldview. These are people who think deeply about the issues of society and how those issues intersect with the values and priorities of God. Issues like justice, fairness, the ability to speak in the public square, bringing our deepest values into the marketplace and  congruity between what we espouse and how we live. Chuck Colson, John Stott, Francis Schaeffer, Mother Theresa and Timothy Keller are examples of those who have bridged the sacred/secular divide through a Christian worldview. Each brought or bring spiritual wisdom to bear on the challenges of our society.


They are publicly non-partisan individuals who build bridges instead of walls. One of the great barriers to Christian statesmanship today is the divisiveness of our political system. I honor each individual of faith who works in that difficult environment but by its very nature it is partisan and dividing rather than bridge building and uniting (with few exceptions).


Jesus is not the God of the Green Party, the Libertarians, the Republicans or the Democrats. He is the Lord of all and His truth supersedes all partisan squabbles. Thus it is a huge mistake for those who would speak for God on any issue to become spokespersons at the same time for any political party. We do speak to issues that are close to God's heart. We do not marry our position with a party because God is not the God of any political party. In western democracies, no party has a corner on the truth and all have a corner on some truth.


All of us have political views but Christian statesmen and women speak to the issues that transcend any party. They speak from a position of truth, not politics and from a deeply held Christian world view. In doing so they can build bridges across political parties and do what politics can only rarely do - bring people together rather than divide.


They are deeply humble individuals who are not looking for personal fame or recognition. Here is an irony. While power, fame and position are the coinage of our world, people are drawn to the truly humble who are not trading on any of those but only on deeply held belief and truth. What else did Mother Theresa have? Certainly no power or position and her fame (what she did not ask for) was a direct result of her humble service. Mother Theresa could speak truth in places of power where it made people deeply uncomfortable because of the power of her very life.


The minute that humility gives way to pride, the Christian statesman or woman have lost their ability to speak with clarity on any subject and indeed the desire to fan the flame of adulation will cause them to modify their message because truth is rarely popular in the long run.


They are diplomatic and loving even in their truth telling. One of the reasons that Christian states-people build bridges is that they are kind, compassionate, humble and kind with people - especially those who disagree with them. What soul was more kind and gentle than John Stott? Who could not like his self effacing personality, easy smile and kind actions? Why was it that Chuck Colson, one of the most partisan individuals prior to his faith could build bridges that transcended politics? Even when Mother Theresa was at her feistiest who could get in her face?


When prophets get angry they lose their audience, with good reason. Christian states-people reflect the character, attitudes and relationships of Christ. 


I don't know who the next Christian states-people will be, at least the prominent ones. I do know that all of us can live out these qualities in our corner of the world, with the people we know and perhaps hundreds of thousands of smaller Christian states-people is more powerful than an well known handful.

Saturday, April 21, 2012

Relational Intelligence

I believe there is a direct connection between the health of a church or organization and the relational intelligence of its constituency. I would argue, for instance, that churches with high levels of conflict have poor relational skills while congregations with little to no ongoing conflict have a higher level of relational intelligence. 

Relational intelligence, a part of EQ or emotional intelligence, is the ability to relate to others in healthy ways, keep personal boundaries intact, negotiate conflict or differences with others without breaking relationship, be self defined personally about what one believes even when others would disagree and not get pulled into emotional triangles or enmeshment with others. If you think about it, the lack of these skills are large contributors to conflict and relational dysfunction.

Consider personal boundaries. Any number of individuals or groups would like to pull you into their orbit, take up their cause, believe their version of events and rope you into their issues. Healthy personal boundaries recognizes this when they see it and wisely hold their own counsel rather than get pulled into other issues. One of the major reasons that conflict escalates is the lack of healthy personal boundaries.

Or consider self definition - the ability to speak one's mind with clarity even when others may disagree. When there is poor relational intelligence, rather than being self defined, individuals communicate what they think others want to hear (for reasons of acceptance). The problem is that they often cater to their audience and end up giving false impressions as to what they really believe and say one thing to one group and another to another group which causes all kinds of confusion.

One of the most critical areas of relational intelligence goes to how we handle people who disagree with us. All too often when people disagree, they are cut off from friendships, marginalized if they are staff, and labeled as disloyal and troublemakers. Think of how destructive, painful, unloving and emotionally immature this is. It is a sign of someone who is not only emotionally immature but self absorbed because the core of this behavior is totally narcissistic. Because someone has not treated me well, or disagreed with me, or taken issue with me, I can no longer trust them, don't want to relate to them and thus I will marginalize them. Notice that it is all about me.

Whole churches get embroiled in conflict when this lack of relational intelligence prevails because those who don't agree with us become the enemy and relationships are severed. Staffs become dysfunctional when senior leaders display this behavior because they are dividing their staff into two camps, the loyal and disloyal and loyalty is usually defined as "they agree with me."

Interestingly, the New Testament has a great deal to say about relationships - healthy and unhealthy and it is the healthy that define good relational intelligence. Groups with high relational intelligence can differ on major issues but remain connected, loving and committed to one another. That is not true when there is poor relational intelligence which by definition divides, escalates conflict and destroys relationships.

I tend to give those with poor relational intelligence a very wide berth because I don't want to be caught up in their relational chaos. 

We need to talk more candidly with our congregations about what God honoring relationships look like and what behaviors are destructive and decidedly not God honoring. We also need to be far more proactive in training ministry staff on issues of relational intelligence. Either we allow a relational culture that defines itself (usually negatively) or we define a God honoring relational culture and help people understand what contributes to health and what contributes to dis- health. 

Good relational intelligence:

  • Does not get pulled into others issues
  • Is self defined and keeps one's own counsel
  • Resists triangulation and enmeshment with others
  • Stays in relationship when others disagree with them
  • Is not threatened by disagreement
  • Forgives easily and seeks forgiveness quickly
  • Does not divide people into friend and enemy camps
  • Gets one's relational clues from Scripture and Jesus
  • Thinks of the other's perspective as much as their own
  • Tries to put themselves in the shoes of the other to understand their point of view
  • Places love and grace for others above their own concerns
  • Lives out 1 Corinthians 13
  • Treats everyone with dignity
Would it not be great if our congregations and organizations had that kind of relational intelligence? The higher the relational intelligence of our organization the healthier it will be but the opposite is also true.

Thursday, March 29, 2012

Ministry promises

Organizations make promises. We make them when we hire. We make them when we talk about our organization. We make them when we communicate to our donors. We make them when we talk to our staff. We make them in our policies. If we preach, we make them in our messages. 


Staff members hear those promises whether they are implicit or explicit and they respect us when we keep them and grow cynical when we don't. Above all they expect us to be serious about the promises we make. As they should.


When we say "People are our most valuable asset" but don't develop them, empower them or treat them with dignity and respect our actions do not live up to our promises. If we talk about integrity but leaders do not display it in decisions they make we don't live up to our promises.


One of my deepest fears when we bring new staff into our organization is that they will find themselves in a situation where what we promise in our "sandbox" will not be what they find. In fact, at our recent bi annual leadership team meeting we spent the whole week discussing where we were in living out the promises and commitments of our sandbox (mission, guiding principles, central ministry focus and culture). It was a "check/adjust" to ensure that we deliver on our promises.


Staff do not expect perfection but they do expect that we are consistent in keeping our promises to the best of our ability and where there are gaps working to close them. They need to know that we are serious about becoming who we say we aspire to be.


A simple way to know how well we are doing is to have honest dialogue with staff about how they perceive we are doing. Of course this means that we are able to receive that feedback with appreciation rather than defensiveness. Staff can give a perspective that leaders often do not see.


Think about the promises you or your organization makes implicitly or explicitly and evaluate how you are doing. The good thing is that there is always room for improvement.

Saturday, March 24, 2012

Twenty cows

We live in an amazing world where the black and white world is juxtaposed with the globalized color world. Last evening was a great example. I call it the 20 cow dinner.


Eating with friends in an amazing restaurant overlooking Hong Kong and its amazing harbor and lights I am sitting across from a friend from Kenya who has been attending our leadership meetings of ReachGlobal this week. He travels the world training church leaders. 


I told him I heard that he was getting married and he said yes. I asked when the day was and he said "When I have twenty cows" -the price he hopes to negotiate for his bride who resides in another African country. "How many do you have now?," I asked and he said "three." "How much is a cow?" I asked and he said one hundred dollars. I pulled out a hundred dollars and said now you have four. 


Others did the same and after a couple of texts back to the states we came up with all the cows he needed. He and his bride to be are ecstatic. I was now in for five cows so I informed him that I have a stake in this marriage. I will get invited to the wedding!


He told us that since he was from another country than his bride and both have Skype he suggested to his father in law to be that they negotiate the bride price over Skype. Saves the money of an extra journey. The answer was a big NO. "This is Africa and it must be done face to face by an intermediary.  Technology does not always suffice it seems.


I told him I was glad my wife did not cost me 20 cows since I didn't have that many when I got married. My wife informed me that she is worth more than 20 cows but of course that is a matter of what economy we are negotiating. I didn't really want to pursue that conversation with her since I knew it was not going to end well :).


We laughed, ate, and celebrated with him. And it was the first time I ever bought cows for a bride price.


We live in a colorful world with colorful cultures and colorful people. I am thankful for how God brings us together for friendship and ministry. Heaven is going to be an interesting place when we are all celebrating together. I like 20 cow dinners.

Wednesday, February 1, 2012

Civil and uncivil discourse in the church

Many do not realize how much of our national culture we bring into our churches that is problematic. Take for instance, the divisions brought on by elections in the US. Our nation is sharply divided and divisive in how it deals with those divisions. And, we have developed a polarized, black and white mentality where one side is "right" and the other side is "wrong." In addition, the tone of the discourse is sharp and divisive by its very nature. One tires of people shouting at one another on news programs.


How often in the church we bring the same black and white mentality coupled with polarizing attitudes, demonizing of those we don't agree with and divisions within the congregation. In fact, conflict seems to go up in congregations during election seasons which is not a surprise given the divisive spirit in the nation at large.


However, if ever there should be a place where discourse is civil, reasonable and respectful it ought to be in the church where in God's Spirit we can disagree with one another in an agreeable way and never demonize others simply because we don't see eye to eye. Think of the Biblical teaching on being gentle and kind to one another, patient with one another, long suffering and self controlled. Quite different than the polarized attitudes in our culture at large. 


Whenever the tone in the church becomes sharp and polarizing we need to be aware that it is secular culture behavior that is taking place rather than Jesus culture behavior. Whatever our differences, and whatever our positions, if ever there were a place where civil and respectful discourse should take place it should be in the church. This is why conflict in the church that results on division and divisiveness in unhealthy ways never reflects the character of Jesus but our society at large. Where it does take place, the biblical injunction is to forgive and seek to live at peace.


In addition, when it comes to politics, Jesus culture transcends our political differences and parties. Whenever I hear church leaders pushing a political agenda, party or candidate I know that for them Jesus does not yet transcend secular politics. There are Christ followers in all walks of life and political persuasion. At the work water cooler we debate politics. In the church we lift Jesus high. He is the hope of the world, not a political party. And for believers, being in the family of God transcends being in whatever political party we adhere to.