Five attitudes of a leader that lead to high trust and significant influence with staff

Why is it that some leaders leave staff and colleagues drained and tired after a conversation, while others leave them uplifted and encouraged? In the first case, meetings with your supervisor or colleagues can be a dreaded exercise, whereas in the second case, something one looks forward to. What leaders often overlook is that their approach to interactions with staff and colleagues either builds or diminishes their trust and influence. You may have a title and a position as a leader, but neither of those makes up for a deficit of trust and influence with those you lead.

There are five attitudes and practices of a leader that contribute to high trust and maximum influence with those you work with.

If one desires influence, it starts with a posture of humility. This means that I don't have to be the smartest person in the room. I don't have to have the answers to every problem, and I don't have to have my way in every situation. Here is the truth: If you are the smartest person in the room, you hired very poorly. If you have the answers to every problem, you are deluded, and if you need to have your way, you will be limited by your own abilities. 

Humility is the attitude that there is a great deal I don't know, that I don't have the answers, but can find good answers with others who have greater expertise than I do. Humility leads to the second practice, which is dialogue with others, along with asking good questions rather than making pronouncements and handing down decisions. 

Dialogue and questions bring others into a productive conversation around issues that need to be resolved. Pronouncements about what should be done often shut down conversation. It is the crucial difference between arrogance and humility. Leaders frequently fail to realize how little they actually know compared to those who work closely with the issues at hand. Engaging others to share their perspectives opens up solutions that will not be found otherwise. 

Both of these attitudes are augmented if the leader approaches staff and colleagues with a non-critical spirit. Critical spirits and words shut down good conversation and are indicators of a lack of humility. If I am critical by nature, it means that I have decided my evaluation is the best. That is arrogance. If I approach issues openly and non-critically, it sends a message that together we can find a good solution. It does not elevate my perspectives over those of others (arrogance), but instead levels the playing field to find the best solutions. 

Add to these three a gracious spirit that truly appreciates the efforts of those around you or below you and assumes the best rather than the worst when it comes to motives and effort.  Graciousness is the opposite of a critical spirit. A gracious attitude invites conversation while a critical spirit shuts it down. Even when I don't understand the actions or decisions of others, they can be addressed with a gracious and non-critical spirit, and I may well learn something that contributed to decisions others made that I am unaware of. 

All of these are the building blocks of trust with both colleagues and staff who report to us. Remember that arrogance, critical spirits, pronouncements rather than dialogue, and a lack of graciousness rob you of trust and influence. They take tokens out of your leadership bank account while consistently displaying the practices and attitudes above add to your leadership bank account. The key here is consistency. Your staff and colleagues need to know that they will get the same from you in any conversation, and if you display these attitudes, they will learn to relax in your presence. They will see you as an ally rather than a threat. And you will have their trust, which leads to greater leadership influence. 

Never underestimate your influence

 

My wife, Cleo, grew up in a remote province of the Philippines. For many years the Philippines was a possession of Spain and her town was one of those deeply influenced by the Spanish. In fact, the town is built like a Spanish town with a Catholic Church from the 1800’s in the town Square. From an early age Cleo was taken to church by her grandmother. She remembers her grandma’s large Spanish-style skirts, the sweets that she would bring in her deep pockets and her grandma’s love for Jesus. 

Her grandma would tell her that she prayed for her daily. Her grandma, her church, and early faith were all part of the same picture. She gave to Cleo a great love for Jesus and an abiding love for the church. Her grandmother was a humble woman of humble means who passed on to Cleo a love for Jesus that Cleo has, in subsequent years, passed on and continues to pass on to others. 

In Paul’s second letter to Timothy he tells Timothy how he remembers him in his prayers. And then he writes, “I have been reminded of your sincere faith, which first lived in your grandmother Lois and in your mother Eunice and, I am persuaded, now lives in you also” (2 Timothy 1:5). Later in the same letter he reminds Timothy of how, from infancy, he has known the Holy Scriptures, because of his grandmother and mother. Nothing else is known of Lois and Eunice but we do know that they passed their faith and love for Jesus down to Timothy who passed it on to others. 

We should never underestimate the influence that we can have with family, friends and acquaintances as we simply live lives of faith, love Jesus, and share that faith and love with others. This is evangelism 101. It does not take special training and it isn’t a program. It is simply influencing others through our lives and especially our prayers.

Cleo’s grandmother probably never travelled more than 100 miles beyond her village. She would be amazed if she knew that this little girl that she prayed for and took with her to church, has lived in Manilla, Saudi Arabia, the UAE and now the United States. And in each of these places, Cleo has pointed people to Jesus through her infectious personality, deep faith, loving compassion, and prayer for those around her. This is her grandmother’s legacy. Her grandmother’s simple faith and prayer has, at this point, touched the world long after her death. Her life mattered and her faith has now touched many.

Every day we have the opportunity to influence others for Jesus. Never underestimate your influence with those around you. The legacy of our faith, our prayer, and our love for Jesus can have ripples long after we are gone. Let your life ripple for Him in the lives of those around you. 

The difference between positional authority and influence

We are trained to believe that positional authority is necessary if we are going to have influence. In fact we usually believe that influence and positional authority are one and the same or must both be present in order to be successful in ministry (or other venues).

I beg to differ. I have written previously that the best influence is from our lives and not from our position. If we believe that positional authority and influence are one and the same, what do we do with someone like Barnabas whose influence made Paul what he became - and who probably had little or no positional authority. Or think of the average lay individual who has huge influence with many people without any positional influence. 

Certainly in missions, influence is far more important than authority. In fact, in most ministry situations our position allows us to possibly tell others what to do (often not a good way to do leadership) but non staff or those around us don't particularly care about our position. What they do care about is whether we have a heart to help and serve them. Furthermore, people don't listen carefully to those they don't respect and respect comes from the quality of our lives rather than the position we hold.

Relying for influence on our positional authority is a big mistake because we can be badly mistaken that our position gave us influence when in fact it may or may not. Influence comes from healthy spiritual, relational and emotional intelligence. It also comes from a kingdom heart that desires to serve others more than it desires to serve ourselves. 

It is the way of Jesus who had no worldly positional power. Nor did it seem to bother him. His self image was not wrapped up in position but rather gave up his position to have influence with those who deserved none of it (Philippians 2). 

It is easy to chase the wrong prize in life. Chasing positional authority for its sake is not a worthy prize. Investing our lives to bring influence for Jesus is the ultimate worthy endeavor. 

I often ask people who was the most important person in the New Testament outside of the Gospels. The answer is almost always Paul. Personally I wonder if it is Barnabas who came alongside Paul when no one else would, loved him, believed him and invested in him. It was all about influence and it produced (in God's Spirit and providence) the greatest leader in the early church - at least in the spread of Christianity and the clarity of theology.

I possess positional authority but my greatest contribution will inevitably come from my influence. Some have both but if all you have is positional authority it is not enough and not a worthy prize. This is the central message of my newest book, "Deep Influence."

Posted from Santiago, Chile

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

How to influence others without telling them what to do or how to do it

Few people like to be told what to do or how they should do it. Leaders often inadvertently discourage their staff by being overly directive. While there are times when a hard or directive conversation must take place it should be a rare thing if one has good staff. The question is, how do we address issues without needing to be overly directive?

The answer is often a simple one. It is to engage them in dialogue and ask questions rather than to make statements. In fact, it is in the dialogue that questions engender that better solutions come about than even we might think should happen. I work very hard to not give direction through telling people what to do but to ask questions that help them come to appropriate solutions. It is not only better received but generally is a more honoring way to communicate.

Asking questions gives us an opportunity to think about how we approach sensitive issues so that those we are interacting with will hear us, lower their defenses and create an environment where we can get at these sensitive issues that need to be addressed. Since every individual is wired differently how we address these issues means that we need to think carefully about our approach.

Asking good questions that cause people to reflect also teaches those we are interacting with to do the same with their staff. Soon you have a culture that is more life giving and people who think more deeply. In fact, when we have to think about the right question to ask on a certain issue we are engaging in much deeper thinking than if we do not.

The bottom line is that asking good questions is almost always more helpful than simply making statements – although there are times when we should address behaviors or decisions head on. Generally, though, questions create dialogue and dialogue gives us an opportunity to come to good solutions and to influence others. 


Posted from Havana Cuba


All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

Essential skills for every believer who wants to have influence

It is clear that some individuals have more influence than others. It is not a matter of education or place in life. Rather it is a matter of certain skills that increase our influence with others. These skills are available to everyone and they are essential for believers who want to make a difference for Jesus in their corner of the world.

1. The ability to treat all people with the grace of Jesus. It is the skill of love, acceptance and grace which overlooks flaws, sin and dysfunction and just accepts people for who they are. And then graciously points them to Jesus, the One who is the paradigm of grace.

2. The ability to speak words of encouragement and grace rather than words of condemnation. There is a place for speaking truth but we are too quick to condemn rather than to love, to criticize rather than to encourage and to take the role of the Holy Spirit to fix people rather than to let the Lord work in their lives.

3. The ability to see the potential in people rather then their flaws. We all have flaws. Often we are most critical about the flaws in others that are similar to our own, All of us gravitate to those who accept us as we are and see our potential rather than our fractures.

4. The ability to forgive easily and handle conflict biblically. If we desire influence we need to forgive quickly and resolve differences quickly and with humility. The ability to stay in relationship is one of the most important skills we could develop. It is OK to disagree and still be in relationship. Jesus did it quite well.

5. The willingness to step into tough situations with the love of Jesus and the help that we can give. If we flee from messy situations we lose out on our greatest influence. Being willing to enter into the mess and bring the love or help of Jesus yields great influence.

6. The ability to not get enmeshed with other people's issues which often creates distance from those others are distant from. We control our friendships and need not divide from those others divide from. 

7. The ability to hold our own counsel in tough situations. Sometimes we need to speak truth in love. Often we are better off keeping our thoughts to ourselves and not creating conflict where it is not needed - from us. Wisdom and discernment in what we say and write (email) is a huge part of our influence.

8. The ability to be flexible when things don't go our own way. Drawing unnecessary lines in the sand divides rather than unites. Influence requires flexibility and adaptability.

9. The ability to be patient with our personal agendas or goals when they don't go as we desire. Life is like that.

10. The ability to see others and love others as Jesus sees them and loves them. Might be the hardest skill to learn but it is why we can live in God's grace as he does it with us. People are quirky - even you and I. Jesus sees beyond our quirks and so should we.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

Every person of influence has this characteristic

They are purveyors of hope!

Every day we are bombarded with messages of pessimism and fear whether it is the economy, the political situation, challenges in the workplace or ministry. Good leaders and people of influence don't live in the world of pessimism but in the world of hope and they transmit that hope in all that they do. When others say, "It won't work," "We cannot do it," There are no good options," leaders resist the tide of pessimism and provide their people with hope!

One of my heroes is Winston Churchill who almost single handedly provided hope to the nation of England when appeasers wanted to make peace with Hitler, when the blitz threatened to destroy London, when their ships were being sunk and the nation was nearly bankrupt and no one was providing help. It was Churchill who refused to give in to despair even though he knew the odds were stacked against his nation. Time after time, in Parliament and on the radio his voice was the voice of hope and it literally changed the course that history might have taken.

Think about the message of Jesus. "The thief comes to steal, kill and destroy but I come to give life and life abundant (John 10:10)." Or, "In this world you will have trouble. But take heart! I have overcome the world (John 16:33)." If there is one thing I don't understand, it is believers who live with fear and pessimism rather than peace and hope because that is what Jesus came to give us and we have its reservoir in our hearts through the Holy Spirit. 

The Apostle Paul understood that! Because he understood God. He was no pessimist even in the midst of a tough ministry. He wrote, "Now to him who is able to do immeasurably more than all we ask or imagine, according to His power that is at work with us, to Him be glory in the church and in Jesus Christ throughout all generations, for ever and every! Amen! 

On a hard day think about that!

These are not easy days to be in ministry. Good leaders though see the possibilities and threats but they rally the troops to see what can be rather than what many fear will be. They are optimistic while still being realistic, find ways to overcome adversity and believe that God is a big God not a small God. Their perspective becomes hope that others can borrow from. They are purveyors of hope.

The more we embrace this practice, the more influence we have

It is a very simple practice: Being an encourager of others. The staff you have who encourage other staff are invaluable staff. Those in the church who encourage bring hope and life to hurting people to keep going - cold water for the weary. We rub shoulders every day with people who need a kind word of encouragement which is why there are so many "encouragements" in Scripture to "encourage one another."

I remember one particular vacation years ago when one of my sons was in a phase of life that specialized in sullen silence. It was frustrating and irritating. We were with friends and I said something to them about my frustration which they observed. One of them kindly said, "He will grow out of it and it will be just fine, relax." To this day I remember those words and have often quoted them to other parents in a similar situation. Those words were just what I needed from someone who had gone before and could see what I could not see. In fact, some of the most powerful words that stick in my memory are words of encouragement spoken to me in a time of discouragement. We remember harsh words and we remember encouraging words.

We should never underestimate the power of encouragement. It is why Scriptures say that God encourages us, the Holy Spirit encourages us, the Scriptures encourage us, fellow believers encourage us and we are to be a constant encouragement to others. And everyone can do that. It is not reserved for a select few. Encouragers are amazingly influential in a world that specializes in discouragement.

If we want to be like God who is the ultimate encourager (Romans 15:5) make this a daily practice. The more we embrace this practice the more influence we have and the more we look like the Father.

Choosing a healthy path even when others don't

Many people work in organizations that have significant issues, or attend churches with the same. Welcome to our world which made up of people is highly imperfect. While I wish we all were in healthy workplaces or churches we are not. That being said, we always have a choice: Do I contribute to dysfunction or to health?

The issue is not whether there will be dysfunction in my church or place of work - that is a fact of life. The issue is whether I will deliberately and consistently choose healthy attitudes and practices in spite of what others around me are doing. That is my choice!

Truly healthy individuals simply choose a healthy path even when others don't.

Think about the choices we have:

• I choose whether I get pulled into other people's stuff or avoid triangulation.
• I choose whether I engage in gossip and the putting down of others or choose only to speak well of others.
• I choose whether I keep short accounts in relationships or allow bitterness and conflict to fester unresolved.
• I choose whether I am honest and transparent while still being diplomatic and kind or whether I am cynical and angry.
• I choose whether I live with personal integrity or skirt the edges.

The powerful common denominator in all this is that we always have a choice. No matter how dysfunctional our surroundings we always have a choice. That is empowering to us and powerful in its influence with others.

It is also very freeing. Getting wrapped up in bad attitudes, unhappiness, emotional triangles, unresolved conflict are all massive energy wasters and bondage makers. Choosing a healthy path is freeing. It is also a quiet but powerful influence for health when things are not healthy.

We have far more power over our circumstances and attitudes than we often think. And more influence than we know if we will choose a healthy path even when others don't!

Relationships and influence

There is a direct and organic connection between the quality of our relationships at all levels and the influence we have with others and within our organizations. If one wants to have influence one must focus on healthy relationships.

If we see positional authority as the base of influence we miss the point! People may accede to the authority of another because of their position but they will not genuinely follow someone who they don't respect or who they don't think has their best interests in mind. And the way they judge that is usually in the quality of their interactions.

It is easy to become careless in how we interact with others. We can take them for granted, send them biting emails, be short or critical or simply not acknowledge them and their contribution. Every poor interaction is a withdrawal from our influence bank and every good interaction is a deposit. Carelessness in our relationships and interactions is devastating to ongoing influence. 

Some people I know would say that the above statement is all about "politics" and they don't like politics. I would say it is about respect and all of us want respect. It is about negotiating relationships for the best possible outcome. If we want to have influence we will focus on the quality of our relationships. It is the basis of true influence.

The irony of influence and the three necessary ingredients

Many of us desire to influence others and many of us do. But there is an irony wrapped up in the influence equation. The harder one works to influence others the less influence one often has. The more we simply become the people God wants us to be the more influence we often have. Greater influence comes out of a spirit of humility than a spirit of pride and arrogance.

Over the years I have watched Christian leaders who thought they were something and conveyed their sense of wisdom, answers and vision - crash and burn and leave little behind. I have watched others who served and spoke with humility and focused on Christ deeply impact others around them. While the first group wanted influence their self focus and pride robbed them of it in the end. The second group didn't crave the spotlight but their lives ended up impacting many around them.

To have a life of real influence three things are necessary. First, a spirit of humility that understands that life is not about us but about Jesus. The more we focus on him rather than on us, the more influence we will have.

Second, those with influence are deep thinkers who align their thinking, lives and relationships with Jesus. The more they become like Him, the more that likeness rubs off on others around them inadvertently in a quiet but profound way.

Third, those with influence live generous lives. They actively help others in whatever way they can and give themselves away like Jesus did. As people experience that kind of relationship they cannot go away the same.

These three marks of people of influence are the opposite of how the world would define influence which is usually power and pride. But then, Jesus didn't buy into the world's system but taught and modeled a radically different way of life.

Making Ripples

Changed lives is the coin of God’s Kingdom and influence with people is the key to seeing lives changed. It is the stuff that legacy is made of especially because influence creates ripples and ripples continue to create even more ripples – it is the nature of influence.

Drop a pebble in a pond and what happens? There is not just one splash but the splash creates ripples that reverberate across the surface in ever widening circles. Drop a bunch of pebbles in a pond and the various ripples hit one another and create small waves that start moving the whole surface. It is the nature of influence.

The most important work we do for Christ is that of rippling on others for Him. Christ rippled on his disciples, they rippled on the new believers in Jerusalem, who in turn rippled on the whole world as they were forced out of town by persecution and ended up on the highways and byways of the Roman Empire. It was one ripple at a time that changed the course of civilization forever.

If Barnabas had not come alongside Paul when the other Apostles were frightened of him, his ministry would not have gotten off to the start it did (Acts 9:26-31). It is not an accident that his name means “son of encouragement.”

The very reason God gave spiritual gifts to every Christ Follower is to allow them to ripple on others. Whether it is teaching, healing, faith/prayer, administration, leadership, care, giving or a whole host of other ways we have been gifted, these are gifts given so that we can influence others in the church and the world for him. One splash, many ripples!

My mother in law was a simple woman. Originally from Sweden, she came over by ship and got so sea-sick that she swore she would never go back. She met her future husband in English class in St. Paul. He was an immigrant from Ukraine, having lived through the Second World War, having served in the Russian, German and American armies (it is a long amazing story. Neither of them learned English too well and for the first five years I dated Mary Ann, I just said yes to every question they asked – not being able to understand very well.

Not only was Gunberg a simple woman, she was a quiet woman. She served as a nurses aid throughout the years at Miller and then United Hospital. She spent hundreds of hours with her four grandchildren, two of them ours.

What amazed many was how many came to her memorial service when she died from complications of a car accident. Never had she served on a committee in the church or had any visible ministry. But we heard story after story of people she had demonstrated small acts of kindness too, making meals, visiting, sewing clothes, giving money, helping neighbors and the list went on. The number of peoples this simple woman had rippled on was amazing, like Dorcas in the New Testament.

She was not a theologian, she had little wealth, she had a low level job, she was a first generation immigrant and she touched an amazing number of people – no doubt part of the reason that my wife and sons also have a heart for the underdog.

The heart of our ministry is people

It is people that God created for eternal purposes. It is people that He died on the cross for so that our sins could be forgiven. It is people that God loves with an indistinguishable love. While the world pursues things and bank accounts and properties and fame, God and His people pursue people. Stuff will not outlast our world but every human being has an eternal destiny – either with God or without him.

Most of you, like me, are just “ordinary workers” to quote my son. We are not people of great resources or wealth. We have average jobs and income. We are not famous or well known. But all of us have the one thing that we need to make ripples for Christ – we are surrounded by the very people He wants us to influence.

Two critical skills

Our world is desperate for love. In order to ripple like Jesus wants us to we need to develop two skills that Jesus had. The first skill is to see people as Jesus saw them. Hundreds of people would trail after Jesus and the disciples and in their exhaustion would often see those people as “irritants. Jesus on the other hand, saw them as “sheep without a shepherd, looking for love and answers.

When Mary Ann first came to the High School as the student nurse she would see kids like the disciples did, “bad kids,” “troubled kids,” with a bit of judgement. God changed her as she got to know the bad and troubled kids and now sees them as hurting kids with a lot of pain. That is the difference perspective we need to develop if we are going to ripple on those around us.

The second skill we need to learn is to love people like Jesus loved them. He met their needs, He expressed compassion, He came with an attitude of grace rather than judgment, He befriended the sinner, the prostitute, the leper, the outcast. His ministry was actually more on skid row than on easy street. The reason that bad or poor or marginalized people responded to him was that he offered love rather than judgment, grace rather than condemnation and hope rather than life as it was.

We were created to ripple on those around us. Our neighbors, the guys and gals at the homeless shelter, our colleagues at work, our friends and fellow sojourners at church. Think of the power of all God’s people rippling on those who they come across!

Ripple in your sphere of influence

Each of us has a unique sphere of influence. One of my friends, because of his profession runs in economic and political circles I will never be a part of. God has uniquely placed him there to ripple on people most of the rest of us cannot influence.

My sphere of influence is largely within the church community around the world. My responsibility is to have as much influence for Christ in those circles that I possibly can – using the gifts God has given me.

My wife, Mary Ann has had the opportunity in years past to ripple in a middle class school of 2,000+ where no soap opera or TV show could match what happens in real life. This is a group that the church by in large is not reaching and frankly would be shocked if they knew the challenges our next generation faces. She created huge ripples with her gifts of grace, mercy, honesty and loving care.

When you think about it, God has placed each of us in a sphere of influence that is unique to us and the opportunity we have is an opportunity others don’t have. It may be your neighborhood, place of employment, economic circle or any number of unique circumstances. When we all are intentional about rippling in our sphere of influence – that is when the church has influence.When all we do is ripple on fellow believers in the church, the church has little influence outside its own walls.

Gains and losses in leadership

In leadership, no matter the level, most gains come with an unexpected cost - that of loss.

I spoke recently with a senior leader who is struggling with the sense of loss as he relinquishes responsibilities to others so that he can do what he is called to do - be the architect of the ministry. His dilemma is this: unless he relinquishes things he used to do he cannot take the ministry to the next level. But in that relinquishment there is a real sense of loss over things he loves to do and used to do.

There is another factor involved. The activity given up in order to fly at a higher altitude is also activity that gives a sense that one is contributing something significant to the organization. Often, one must give up activity in order to think, envision, coach others and work on taking the organization to the next level of productivity.

In doing less, many senior leaders wonder if they are really contributing something significant anymore. Often internal pressure toward activity causes them to spend time on things that need to be relinquished to others rather than doing it themselves.

One need not be a senior leader to struggle with a sense of loss. Anytime an individual producer takes on a staff member, they must relinquish what was once their activity. When they do not relinquish responsibility they disempower (see prior post). There is always loss with gain. Healthy individuals recognize the loss and are conscious of the internal pressure to keep what needs to be relinquished.

If there is loss in relinquishment, why relinquish what we know we can do and do it well? We do so in order to focus on issues that allow us to grow the ministry. Our desire for missional fulfillment is higher than our desire to keep what we used to do. We take the loss for ministry gain. That is why the senior leader above is struggling through a difficult transition. He is committed to taking his ministry to the next level and in order to do so he needs to relinquish many things he used to do and focus on those things that only he can do as the senior leader of the organization. Mission trumps his discomfort at the loss in the process.

The art of managing up and valuing those who do

I have an amazing staff and one of the things I appreciate about them the most is that they manage up well. In other words, they are skilled at managing me as their leader and it makes me a far better leader.

Every leader needs those who are willing to manage up. We need those who will help us think through different perspectives, consider different options, rethink old paradigms, and help influence direction. Leaders who are resistant to that are poor leaders. Those who welcome it are better leaders because of those who manage them from the side or from below.

I know that not all leaders are willing to listen to messages from below that they don't want to hear. One of the decisions I made long ago was that I would not work for someone who was not willing to listen to what I had to say - they did not need to agree with me but they did need to be willing to listen. 

I realize that we earn the right to speak and there are appropriate ways of speaking and a right time to speak, but all things being equal, those who will not listen to those who work for them are leaders I choose not to work for.

Why do I value those who manage up? First because they have perspectives that I don't have and see things I may not see. All of us suffer from a limited perspective! Second, because they care about the mission of the organization. If they didn't they would not make the effort. Third, because they generally have my best interests in mind - if they didn't they would not bother. 

The last point is one that leaders ought to consider carefully. Generally staff want their leaders to succeed because if they do, so does the team or organization. When leaders are missing something that they need to know (what staff are thinking for instance) it is a great favor to them to clue them in. 

One of the ways I have approached potentially unpopular feedback to those I have worked for is to say something like this: "I want to share some things I have been mulling on. I don't need you to answer me and how you deal with the information is up to you but I want you to know...." This way I have not put someone in a corner, have not told them what they ought to do about it (and that is not my responsibility) but have shared what I think or know for their benefit and consideration. 

I have always appreciated people who have done this with me. I want the information or feedback they have but I am not always able to share what I  know about a situation with them. Giving me the information without needing a response allows me to process and file it away and become a part of whatever course I take. 

It is when people have an agenda that they are pressing on me that such feedback becomes problematic. Managing up with an agenda that a leader do what they want them to do is going to backfire and is a fast route to diminished rather than greater influence.

Leaders who resist feedback from below or the side often get what they deserve as other staff leave them to their own devices knowing that their lack of knowledge will hurt them but also knowing that they don't want to hear. It generally does not work well for either the organization or the leader.

For those fifty and over: think convergence

Much of our lives are spent learning who we are, what our gifting is, where our strengths and weaknesses are and through the experiences of life and work finding out our strongest lane. 

Ironically, it is often in our fifties and sixties and beyond that we have our greatest impact. No longer running on raw energy we are living with greater wisdom, doing less but accomplishing more and seeing greater results. Hopefully we are also comfortable in our own skin with nothing we need to prove and nothing to lose. It is a good place to be.

There is also the greatest possibility of convergence in our lives where our biography, experience, training, gifts and passions come together in a powerful combination for maximum influence and impact. I call this convergence and if you are fifty or over I would encourage you to think about what convergence would look like for you and then ask whether you can arrange your life and work in a way that helps you get there.

We accumulate activities and responsibilities in our personal and work lives over time and often don't take the time to shed those that are old, or that are not truly in our lane of effectiveness. It is like the stuff in our garage that just sits there, of no use to us anymore but we continue to let it accumulate.

Convergence comes when we are able to let go of those things that someone else can do and we are not truly gifted in to focus on areas of passion, skill and greatest impact. I often ask ministry leaders in their fifties what their greatest passion is and then, how could you arrange your life and work so that you spend the greatest amount of time in those areas of passion? Often they have never realized that they could actually do that.

But this is not just for leaders. It is for all of us who want to make an impact in whatever area of life we inhabit. We can declutter our lives for greater focus in areas where God uses us the most. And this is where we find our greatest joy and satisfaction anyway. 

Where are our Christian Statesmen and Stateswomen today?

With the loss of yet another christian statesman in the person of Chuck Colson and a generation that is leaving us it begs the question as to who will carry that role in the future. When Billy Graham goes to be with Jesus the most visible statesman of our generation will be gone and in many ways his voice has been fading already.


Because many of us can play that role in our small corner of the world I have been reflecting on what the characteristics of a Christian statesman or stateswoman would look like. Here my thoughts.


They are deeply grounded in Jesus and in a thoroughly Christian worldview. These are people who think deeply about the issues of society and how those issues intersect with the values and priorities of God. Issues like justice, fairness, the ability to speak in the public square, bringing our deepest values into the marketplace and  congruity between what we espouse and how we live. Chuck Colson, John Stott, Francis Schaeffer, Mother Theresa and Timothy Keller are examples of those who have bridged the sacred/secular divide through a Christian worldview. Each brought or bring spiritual wisdom to bear on the challenges of our society.


They are publicly non-partisan individuals who build bridges instead of walls. One of the great barriers to Christian statesmanship today is the divisiveness of our political system. I honor each individual of faith who works in that difficult environment but by its very nature it is partisan and dividing rather than bridge building and uniting (with few exceptions).


Jesus is not the God of the Green Party, the Libertarians, the Republicans or the Democrats. He is the Lord of all and His truth supersedes all partisan squabbles. Thus it is a huge mistake for those who would speak for God on any issue to become spokespersons at the same time for any political party. We do speak to issues that are close to God's heart. We do not marry our position with a party because God is not the God of any political party. In western democracies, no party has a corner on the truth and all have a corner on some truth.


All of us have political views but Christian statesmen and women speak to the issues that transcend any party. They speak from a position of truth, not politics and from a deeply held Christian world view. In doing so they can build bridges across political parties and do what politics can only rarely do - bring people together rather than divide.


They are deeply humble individuals who are not looking for personal fame or recognition. Here is an irony. While power, fame and position are the coinage of our world, people are drawn to the truly humble who are not trading on any of those but only on deeply held belief and truth. What else did Mother Theresa have? Certainly no power or position and her fame (what she did not ask for) was a direct result of her humble service. Mother Theresa could speak truth in places of power where it made people deeply uncomfortable because of the power of her very life.


The minute that humility gives way to pride, the Christian statesman or woman have lost their ability to speak with clarity on any subject and indeed the desire to fan the flame of adulation will cause them to modify their message because truth is rarely popular in the long run.


They are diplomatic and loving even in their truth telling. One of the reasons that Christian states-people build bridges is that they are kind, compassionate, humble and kind with people - especially those who disagree with them. What soul was more kind and gentle than John Stott? Who could not like his self effacing personality, easy smile and kind actions? Why was it that Chuck Colson, one of the most partisan individuals prior to his faith could build bridges that transcended politics? Even when Mother Theresa was at her feistiest who could get in her face?


When prophets get angry they lose their audience, with good reason. Christian states-people reflect the character, attitudes and relationships of Christ. 


I don't know who the next Christian states-people will be, at least the prominent ones. I do know that all of us can live out these qualities in our corner of the world, with the people we know and perhaps hundreds of thousands of smaller Christian states-people is more powerful than an well known handful.

Want the loyalty of your staff? Consider these things.

Recently I wrote a blog on "The issue of staff loyalty," which had more hits than any blog in two years. Mostly because the loyalty that many leaders ask for is neither healthy or true loyalty. 

Here is the question I want to pose? How do leaders develop true and healthy loyalty among their staff. The answer is deeply counter intuitive and the opposite of how many leaders seek to enforce loyalty. In fact, loyalty cannot be forced or enforced. But it can be nurtured and developed. It is done, however, in just the opposite way that unhealthy leaders seek to enforce it.

These are some of the qualities that build high loyalty among staff. They are practices of healthy leaders.

I want the very best for my staff and their development.I will help them become everything they can be and at the same time hold them with an open hand should it be time for them to leave and take on a larger challenge. When that day comes I will celebrate with them and help them make a healthy transition.

I will encourage them to be their own people, speak their own minds and engage with me and the team in robust dialogue as long as there are no personal attacks or hidden agendas. Every person at my leadership table is there for a reason and I want all their intellectual capital, ideas and thoughts. It is an open, candid, collegial atmosphere.

I will encourage disagreement and push back and will never marginalize anyone for doing so. Loyalty is not that you agree with me but that you want the very best for the organization and are willing to do whatever it takes to help us get there. Rather than trying to control thoughts (which never works), I will encourage candid discussion of the issues knowing that this is how we get to the best solution. I will always send the message, "I want your opinion."

I will keep my word and model integrity and honesty. The commitments, lifestyle and treatment of people by leaders breeds either cynicism or respect. There is no loyalty without well earned respect by leaders. Leaders model the behaviors and commitments that they require of staff.

I will stay connected with them so that they know I care about them and appreciate their work. Disconnected leaders send a message of lack of appreciation. I cannot be the best buddy of my staff (and that is not healthy) but I can stay connected, interested and engaged in what they are doing. This also means that I will give regular feedback on how they are doing and remove barriers they face so they can be as productive as possible.

I will compensate them fairly for the job they do. Taking advantage of people by not paying them well or fairly for their work breeds discontent with good reason. 

I will not micromanage but empower well within understood boundaries. Empowerment is one of the most powerful keys to loyalty because it sends a message of trust, competence and the desire to allow one to use all of their gifts and creativity to accomplish the outcomes of their job. Micromanagement is deeply disempowering.

I will provide maximum clarity on what our ministry is about and how we intend to get to success. Clarity is empowering and releasing because with clarity people know what direction to go and they are released to help us get there. 

I will lead from influence rather than positional authority except in those rare instances where positional authority must be used. Positional authority can be a means of control while leading from influence is a means of mentoring and empowerment. Wherever possible we want staff to make appropriate ministry decisions within the boundaries they have been given.

I will not make unilateral decisions that impact my staff without talking to them. People do not like surprises. And, senior leaders may well not have thought through all the unintended consequences of decisions made for the organization. Thus I will always consult my senior leaders prior to any major directional or policy move so that it is us making the decision, not me.

I will be candid and truthful about issues related to the organization. Staff have the right to know what challenges the organization is dealing with. Unless it is confidential, good leadership does not hide issues or spin them but shares them candidly and honestly.

I will encourage loyalty to God and to the mission of the organization rather than to me as the leader. Our mission is the strongest glue that holds us together. Loyalty to the leader is never as strong as loyalty to the mission. Leaders can disappoint and leave.   Leaders who demand loyalty are leading from a narcissistic place while leaders who encourage loyalty to the mission are leading out of servant leadership.

Ironically, leaders who don't demand loyalty but serve in ways illustrated above are leaders who have the loyalty of their staff. They did not ask for it but they earned it. In fact, good leaders don't even think about developing staff loyalty to them. They simply serve their staff well.

All of T.J. Addington's books including his latest, Deep Influence,  are available from the author for the lowest prices and a $2.00 per book discount on orders of ten or more.

The quiet ministry of calling out the best in others

A question to ponder. Who saw potential in you and called it out of you? Who encouraged you in your growth and quietly mentored you? Whoever it was left a legacy not only in you but in all the people you have touched. 


Those who encourage and develop others are special people. Theirs is a ministry behind the scenes that gets little press but which has huge reward. It is a ministry that is other centered rather than self centered. And, it is a ministry that every one of us can have.


The story of the early church was easily dominated by one great figure - the Apostle Paul. As a theologian he defined much of its theology, as an apostle he planted key churches and as a developer of people he trained up the generation that would go after him. 


Think about this, however. Behind this giant was a quiet, unassuming gentleman by the name of Barnabas who took Paul under his wing when everyone else was afraid of him. It was Barnabas who taught Paul in the early days. It was Barnabas who introduced him to the other apostles and the church. It was Barnabas who encouraged and walked alongside Paul when others did not.


So who is more important in the story of the early church: Barnabas or Paul?


Barnabas saw potential in Paul when others did not. As he did with John Mark when Paul did not. I would suggest that Barnabas had a high level of spiritual discernment along with the patience and desire to develop others. His was not a flashy ministry but a ministry in the shadows that lifted others up. 


The development of others is a a humble ministry. It often goes unseen and unacknowledged - except by God. It's legacy is in the impact of those they encourage, develop and lift up. Those who see potential where others don't are like prospectors who know the vein of gold is somewhere beneath them. They have the heart of God who sees the potential in each one of us. And they have the patience to draw it out.


Few of us will be earth changing leaders. All of us can be life changing people who have the heart of Barnabas and who call out the best in others. 

Persuasion or pushing: Know the difference

Have you ever met someone whose persuasive gifts left you feeling deflated, disempowered, demeaned or coerced after a conversation where they were trying to convince you to agree with them or a course of action they wanted to take? Consider this: that feeling is not simply the feeling of being outgunned by a persuasive leader. Rather, they crossed a line from persuasion to pushing you into submission. That is why you left the conversation feeling demeaned or manipulated.

In my younger years, I could be guilty of this at times, having been a debater in High School who did quite well in that arena. It worked not so well in my marriage and with others however!

The art of persuasion is an important one for a leader, especially those who choose to lead out of influence rather than from positional power. Persuasion, however, should never be manipulative. It is the ability to move people's thinking their way by making a strong and reasoned case for what they suggesting. It never seeks to force the other party to see things their way.

Persuasion crosses a line from healthy to pushy when the force of the argument starts to feel manipulative and coercing to the other party. Now it is not persuasion by reasoned thinking but by force of personality. And when we feel violated by a leader in a conversation it is usually because they have crossed that line and we don't feel we have a way to maneuver within the conversation.. Healthy leaders never try to force others to agree.

What can one do when confronted with a force of personality that starts to feel manipulative or coercive? If you are on the receiving end consider these kinds of approaches.

"Jim, I am feeling like the only OK response is to agree with you. Do I have the option of disagreeing on this matter?"

"Susan, I am feeling like you are pushing very hard for me to agree with you. Is there a reason you feel so strongly on this?"

"John, it feels like you have put me in a corner where I must agree with you. I am not on the same page on this issue so can you give me some space to make an independent decision?"

"Bill I am feeling pressured by you on this and it does not feel good."

By asking the questions or making the statements, the goal is to help the other party understand how you are feeling about the conversation and bring down the level of pressure. You may also discover the reasons that the other party feels so strongly on the issue. Either way, it usually reopens the conversation on a different tenor which is a good thing.

Growing your ministry by developing new relationships

It is counter intuitive but a key way to grow your ministry is to focus on relationships outside of your ministry and normal relational circle. Relationships are the door openers to all kinds of opportunities, help, counsel and ideas. The wider our circle of relationships the richer our lives and leadership.

The reason it is sometimes counter intuitive is that we often feel like we don't have time to develop a wide set of relationships given the busyness of our lives and the demands of leading our own ministry. However, relationships are leverage for growth in our own lives and consequently growth in our own ministries. 

As a ministry leader, I intentionally take the time to develop relationships with other leaders. In doing so I am blessed by:

• Learning new things from new people
• Meeting a new circle of leaders who other leaders know
• Finding synergies where we can work together
• Gaining advocates or counsel when I need them
• Finding solutions for common issues
• Meeting people I can serve in various ways
• Enjoying the fellowship of individuals who have similar values and goals

Every new relationship widens my own world and the world of others. I am enriched and hopefully I enrich others. In fact, who I am today is directly connected to the number of people who have enriched my life and leadership. I owe many people many thanks and I would not be where I am today without those relationships.

Over the years I have grown a considerable library. Those books are my friends and I love to commune with them. But more significant is the group of friends that I have grown who in various ways contribute to my life and ministry and to whom I can contribute. It is a world wide group and each one is important to me.

Never underestimate the value of taking the time to develop relationships outside of your normal circle and from other ministries. You never know how those connections will enrich you, allow you to enrich them, open doors, provide counsel and or simply allow you or them to be connectors with others in ways that build God's kingdom. For those who say, "I don't have time," my response is that it is some of the best time you will invest.

Positional and personal authority

Authority is an interesting concept. There are really two kinds of authority: positional and personal. Positional authority is based on one's position and responsibility in the workplace. Personal authority is the standing I have with others because of my behavior, values, treatment of others and morality. 

What is interesting is that it is possible to have positional authority without personal authority. Here, someone above us has title and position but does not have credibility or respect in our eyes. They think they have authority but it is actually a weak authority because they lack the trust of those they lead.

This is true of leaders at all levels whose personal lives, treatment of others, competencies, attitudes, or behaviors are not worthy of respect. Those under them may cooperate because they must but it is not a cooperation or followership based on respect or trust. And a leader who does not earn the respect and trust of those they lead is a leader who cannot truly lead. 

It is precisely these leaders who often make it clear to those they lead that they have positional authority over them ("I am the boss"). This is a sign of a lack of personal authority, a result of their lack of personal influence. Because they lack personal influence they are forced to use the positional authority card. Interestingly, those who must lead from primarily positional authority usually see those they lead as serving them, rather than them serving those they lead. 

This raises the question of which kind of authority is the most powerful. Without a doubt it is personal authority where people listen, respect, follow and cooperate based on who we are rather than position or titles we have. It is a life that has authority based on its authenticity, care for others, moral fiber and consistency. There are many who have personal authority but not positional authority. Personal authority is all about the influence one has with others and it can be very powerful indeed. 

Through personal authority, anyone in any position in an organization can have significant influence. In fact, in many cases, people who are not in positions of positional authority have more influence than those who are.

Healthy leaders lead from personal authority first and positional authority second. They are truly servants of those they lead which gives them huge credibility. Their lives and commitments give them influence with others and the respect of others.

All of us can develop personal authority and influence regardless of the position we hold or the titles we have. In fact, in healthy organizations only those who have personal authority are put in roles of positional authority.

TJ Addington of Addington Consulting has a passion to help individuals and organizations maximize their impact and go to the next level of effectiveness in both the for profit and non profit sectors. He can be reached at tjaddington@gmail.com