Don't irritate your staff with helicopter management

In my many years of consulting with organizations, one of the prevalent complaints of staff is the helicopter management of senior leaders. First, staff are responsible for something and work hard to figure it out. Then, a senior leader "helicopters" in to adjust or redo the plan.

I often ask staff how this management style makes them feel when they describe this to me. Their answer is almost always the same: They think that they are not trusted, their work devalued, and the energy they put into the work they had completed. It is one of the most disrespectful things a leader can do to their staff, who feel marginalized and unappreciated. Of course, this does not mean the leader meant to send those messages, but their actions do just that. Every time leaders do this, they lose major coinage with their staff. 

What are the reasons that this happens? 

• Often there needed to be more adequate conversation and dialogue before the project was assigned, leaving staff unaware of the leader's true intentions.
• Many leaders simply think they know best and believe it is their responsibility to make the calls.
• Often, leaders are moving way too fast to pay proper attention to what is happening leaving them with little time for dialogue, so they helicopter down, make their pronouncements, and then helicopter off again. Their touchdowns can leave chaos in their wake, and they are unaware of how their actions impact their staff.
• Many leaders think that things should be done one way: Their way. So when a different way is tried, they feel that they need to intervene. 

What is the answer? It is to understand what altitude one should be flying at and staying at that altitude, allowing others to fly at their altitude and do their work. There can always be discussion and dialogue, but those at lower altitudes often know much better the issues they are dealing with. I discuss this issue of altitude in my book Leading From The Sandbox. Understanding the proper altitude leaders should be flying is one of the critical components of healthy leadership.

Remember that every leader's actions have ripple effects on their staff. The more senior the leader, the more ripples there are. At times one must pivot quickly, and that is appreciated by staff. However, when senior leaders regularly dip down to 5,000 feet when they ought to be flying at 30,000 feet, they need to appreciate the impact on staff. Find your altitude, take the time to dialogue with staff, so you know where they are and what they are doing, and honor them as colleagues by not changing their plans on a whim.

Living beyond Politics

The political season is a test for every believer. In fact, it reveals a great deal about our character, our faith, and our belief system. 

Let's start with our character. The vitriol of the election season is harsh, strong, and unkind. Yet, even in the church, between believers, all too often, the tone and tenor of political conversations are no different than on Fox News or CNN. People often say, “Politics is a messy business.” They are right. But we do not need to vilify others or respond in anger. Even in politics, the fruit of the Spirit applies Love, joy, peace, patience, kindness, goodness, faithfulness,  gentleness, and self-control.

We fail the character test if we cannot discuss issues that divide us with these qualities. It is easy to have the fruit of the Spirit in easy conversations. However, displaying that fruit in challenging discussions is far more critical. Remember, the Holy Spirit is either saddened or gladdened by our attitude in this season.

Then there is the issue of our belief system. Here is the question. Do we believe that our political party or any political party can save us as a nation? If anything can be learned from the Old Testament and God’s interactions with nations, He raises nations and leaders and brings them down when their sin or avoidance of Him becomes too great. A righteous and just government matters greatly, but our political parties cannot save us. I long ago concluded that it matters more who is in my house than who is in the White House. 

But the issue of our faith is the most critical question. There is an Old Testament promise that is often quoted but rarely followed. It is God’s promise in 2 Chronicles 7:14: “If my people, who are called by my name, will humble themselves and pray and seek my face and turn from their wicked ways, then I will hear from heaven, and I will forgive their sin and will heal their land.”

If we genuinely believed that promise, we would spend far more time praying for our nation, living in personal righteousness, turning away from sin, and seeking His face in all our practices. And in doing so, we would be confident that God will hear from heaven and that their land would be healed. Why healed? Because every nation has practices and a past that they need healing from. Racism and a history of slavery are wounds from which our country desperately needs healing. Unfortunately, recent days have told us that the wounds are real and raw and that without healing, there will not be reconciliation, justice, or righteousness. 

We don’t believe that all people are made in the image of God. Many decry the scourge of abortion in this country. But what do you suppose God thinks about racism, exclusion, and injustice? Yet the church is largely silent on these issues and has married itself to a political party as if people cannot vote for either party and be disciples of Jesus. God is asking us to care about the things He cares about, and He wants us to humble ourselves (yes, as Christian people), truly seek his face, and turn from our sinful ways, and He will heal our land. 

This election will not solve our nation's problems. A new Supreme Court justice will not solve them either. Only God can, and it will only be when His people choose to live beyond politics and follow Him and seek what He desires that this nation, or any nation, will be blessed. Healing does not start in the White House. It begins in our house.

Three distinct ways to plan your life and one that actually works

 

It is always interesting to ask people how they actually live their lives. Most of us assume that we live by our stated priorities, but when I ask individuals how they translate what they say is important to them into their weekly and monthly schedule, I am often met with silence or a request for suggestions.

There are three primary ways that people plan their lives.

The first strategy is to live by your options.

All of us have an unlimited number of options available to us. I might say no to someone asking me out for an evening dinner but yes to a more attractive option. When I asked a friend recently about his strategy for planning his week, he said, "I don't have one." When I asked how he made decisions about what he did outside of work, he said, "It depends on the options." In other words, on any given day, the best option wins the prize for how he spends his time.

The problem with living by your options is that it does not consider what is essential to you and does not necessarily contribute to a well-lived life. It is a common strategy but not one designed to help you accomplish what you want to achieve in life. On the upside, it takes little planning or effort.

The second strategy is to live by the expectations of others.

This strategy is a trap that many fall into, especially those who are prone to please others. Everyone has some sort of agenda for our lives: Family, friends, employer, colleagues, church....you name them. These are things that others think should be important to us. They are not things we feel are important to us, but we have a hard time saying no and living our lives by the rules of others rather than our values. 

This strategy is obviously not planned. It is reacting. Further, it usually causes an underlying frustration, if not anger, when we realize we do not control our destiny. One of the most liberating skills is the ability to say no and feel good about it. Not to be contrary but to ensure that we live according to what we believe to be most important. To live by the expectations of others is to give others the ability to determine what is essential for us to do - an abdication of our own responsibility.

The third strategy is to live by a planned calendar based on what we believe our priorities are.

There are two caveats here. The first is that we have done the hard work to determine the priorities of our lives. There is no well-lived life that has not first determined what is important and what one wants to accomplish. 

This is because all priorities take time, and time is the most precious commodity we have as individuals. Money comes and goes, but time only goes, and you cannot get it back. Every obligation we choose or agree to has a time check attached. Just as we write financial checks, we also write time checks. They are ultimately more important than how we spend our money because they determine what we accomplish in life. 

There is a second caveat. You must connect your priorities to your calendar in a proactive way to live them out. If your priorities are the compass for your life, your calendar is the clock. Unless the compass is connected to the clock, those things you value will not have the attention you desire. Thus, your priorities go on your monthly calendar before anything else. This is the only way to plan your life that ultimately works (if you believe in your values and priorities). What one does not reserve time for usually does not get done.

If you look at your calendar today, does it reflect what is truly important to you? Are those essential things actually on the calendar?

Practicing space and grace in a time of division and conflict

Our world is increasingly polarized, and it is easy for us to judge others who don't believe what we do politically, theologically, or in how they choose to live their lives. When my kids were teenagers, they told us that their friends' parents believed we were bad parents because of how we raised the boys and what we allowed them to do. In fact, we can find many reasons to judge one another within the body of Christ. Even what a speaker wears on the platform can become a subject of judgment and public comment.

The tendency to judge others for their convictions or lifestyle choices is nothing new. It happened in the church in Rome, and Paul devoted considerable attention to this topic in Romans 14 and 15. The controversy was over whether people could eat food offered to idols as the pagans regularly did, how one practiced the sabbath, and other issues where people's convictions differed. 

Paul counseled the believers in Rome to extend to one another space and grace. Space to make decisions based on their conscience in areas where there is no obvious right or wrong, and grace to resist the temptation to judge or look down on others for their choices. Paul reminded the Romans of three things in this regard.

First, we all make choices that we believe honor God, so why would we judge one another? "For none of us lives to himself alone, and none of us dies to himself alone. If we live, we live to the Lord; and if we die, we die to the Lord. So, whether we live or die, we belong to the Lord." Romans 14:7-8

Second, we will give an account of our choices to God one day. It is not our place to judge others but to ensure we live in a way that pleases God. For this very reason, Christ died and returned to life so that he might be the Lord of both the dead and the living.

"You, then, why do you judge your brother or sister? Or why do you treat them with contempt? For we will all stand before God's judgment seat. It is written: 'As surely as I live,' says the Lord, 'every knee will bow before me;  every tongue will acknowledge God.' So then, each of us will give an account of ourselves to God. Therefore let us stop passing judgment on one another." Romans 14:9-13

Third, Paul uses the example of Christ, who accepts us, to encourage us to accept one another. "Accept one another, then, just as Christ accepted you, to bring praise to God." Romans 15:7.

There is a wonderful beauty in the church when we can encourage one another, accept one another, and give the space and grace that Jesus gives to us. The world has enough divisiveness, and we are called to unity, peace, grace, and patience with one another. That is a congregation that is inviting and loving.

As we enter a divisive campaign season, argue over whether one's church should meet in person and navigate the views on Covid, space, and grace that are desperately in need. We cannot control what others do, but we can influence our own attitudes.

The enemy of innovation is inertia

 

In a changing world, innovation (reexamining our practices for a changing environment) is a necessity for a healthy organization. When we live with what was rather than adapting to what is, we quickly lose our edge and ability to respond in an environment that has changed. Many organizations and ministries are in that very spot because of the changes brought by Covid 19.

This stagnation affects even very smart people because we tend to think as we always have. Jonah Berger, author of The Catalyst puts it this way: "Rather than thinking about which candidate represents their values, voters tend to pick whoever represents the party they voted for in the past. Rather than starting fresh and thinking about which projects deserve attention, companies take last year's budget and use that as a starting point. Rather than rebalancing financial portfolios, investors tend to look at how they've been investing and stay the course. Inertia explains why families go back to the same vacation spot every year and why organizations are wary of starting new initiatives but loath to kill off old ones." (The Catalyst, page 5).

Inertia is a comfortable place to be because we know it well. Innovation means that we need to think differently and look for new solutions and ways of doing things. It is an uncomfortable but necessary place to explore and live. 

Covid has forced organizations to think differently. REI is selling its massive corporate campus in Seattle because they now realize that they can do without it. Instead, many will work from home or from small hubs. I suspect there will soon be a great deal of empty office space in our cities. The need to use tools like zoom has taught us that there is not always a need to travel in person to meet others. Parents are having to become teachers like in days past as schools open part time if at all.

Organizations that will flourish in the future will have leaders who question everything: Their current practices, assumptions, financial models, and priorities in order to meet needs of constituents in a changing environment. It is the choice between innovation and inertia.

Good leaders ask good questions:

• Why do we do it that way?
• Is there a different and better way?
• What should we stop doing?
• What should we start doing?
• How do the changes around us impact our priorities?
• Does our budget reflect our true priorities?
• If we were organizing today, how would we do it?
• Do we need to organize as if we were starting over?
• How are others addressing problems we address?
• Can we do more with less staff?
• Are we clear today on what our mission is?
• What staff have lost their edge and are living in inertia?
• What programs need to be killed?
• Do I have the time to reflect on my organization rather than just doing what we have always done?

Ask yourself the question. Is your organization, church, non-profit living more in the world of inertia or regular innovation? Remember always that the enemy of innovation is inertia.

Reactance: Why giving staff choices matters in creating healthy cultures

 

In interpersonal relationships, reactance is a term that describes the push back that people give when told what they must or must not do. When freedom to choose is restricted in areas that staff feel are unnecessary you get reactance which often comes with cynicism and often a failure to comply. Anger or irritation are often parts of the equation.\

The more freedoms are proscribed, the more reactance occurs. 

"In general, people are convinced that they possess certain freedoms to engage in so-called free behaviors. Yet there are times when they cannot, or at least feel that they cannot, do so. Being persuaded to buy a specific product in the grocery store, being forced to pay tuition fees, being prohibited from using a mobile phone in school, and being instructed to perform work for the boss are all examples of threats to the freedom to act as desired, and this is where reactance comes into play. Reactance is an unpleasant motivational arousal that emerges when people experience a threat to or loss of their free behaviors. It serves as a motivator to restore one’s freedom." https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4675534/

For years I traveled to parts of the world where one does not normally get receipts. So, I would keep a log of expenses and hand in that log for expense reports. The accounting department didn't like that even with my explanation and I was told I had to have receipts for everything. That irritated me (reactance), as I knew it was silly and a waste of my time, but I did as they said and came back with a pile of receipts with foreign languages, usually stamped on tissue paper with some sort of red stamp (that evidently makes it official). I dutifully handed them in with my expense report in a pile. A few days later I received a call that said, "What do we do with this, we cannot read anything." My reply was "I don't know." (Said with a smile on my face). Soon we were back to the old way of doing things.

Good leaders, try not to force people to act in a certain way but give them "agency," the ability to choose to do the right thing, or to choose between options. 

While some regulations or policies are necessary, there are many policies that are put into place for one reason or another that restrict an individuals freedom that are totally unnecessary. In one organization I led, I asked the staff what policies could be lost and we eliminated two thirds of them. This led to a greater sense of freedom for the staff. Ironically many of these policies were put in place to deal with stupid things staff members had done over the years. Instead of dealing with the staff member, policies were written. A bad idea as it constrained others. 

A best practice when considering a new policy is to ask staff what is needed and what they would recommend. This gives them agency and considerably minimizes reactance. The more participation staff have in areas of policy the less reactance there will be.

Bottom line: Try not to limit the freedom of staff and when it is necessary to do so, get them involved so that you minimize reactance. Freedom of choice raises the level of employee satisfaction where limiting it lowers it.

Learning to love our friends and colleagues as Paul did

 

I have always been fascinated by the greetings to specific people that Paul includes in his epistles.

Far from being an unapproachable theologian and church planter Paul paid attention to the people in his

world.

Even as a type A personality, Paul took the time to encourage, appreciate and acknowledge his friends and colleagues. We find it hard to carve out time for a phone call. He wrote letters and never forgot his colleagues.

A great example of this is found in the personal greetings that Paul ends his letter to the Romans with.

“I commend to you our sister Phoebe, a deacon of the church in Cenchreae. I ask you to receive her in the Lord in a way worthy of his people and to give her any help she may need from you, for she has been the benefactor of many people, including me. Greet Priscilla and Aquila, my co-workers in Christ Jesus. They risked their lives for me. Not only I but all the churches of the Gentiles are grateful to them.

Greet also the church that meets at their house. Greet my dear friend Epenetus, who was the first convert to Christ in the province of Asia. Greet Mary, who worked very hard for you. Greet Andronicus and Junia, my fellow Jews who have been in prison with me. They are outstanding among the apostles, and they were in Christ before I was.

Greet Ampliatus, my dear friend in the Lord. Greet Urbanus, our co-worker in Christ, and my dear friend Stachys. Greet Apelles, whose fidelity to Christ has stood the test. Greet those who belong to the household of Aristobulus. Greet Herodion, my fellow Jew. Greet those in the household of Narcissus who are in the Lord. Greet Tryphena and Tryphosa, those women who work hard in the Lord.

Greet my dear friend Persis, another woman who has worked very hard in the Lord.  Greet Rufus, chosen in the Lord, and his mother, who has been a mother to me, too. Greet Asyncritus, Phlegon, Hermes, Patrobas, Hermas and the other brothers and sisters with them. Greet Philologus, Julia, Nereus and his sister, and Olympas and all the Lord’s people who are with them.”

Paul knew people and their stories!

Paul’s life was filled with people as ours should be. He cared about them as we should. He took the time to let them know of his love, appreciation, and prayers. He encouraged them and prayed for them. Each one was precious to him. Paul was a theologian and Apostle and he recognized that the gospel is about people, redeeming them and calling them into work for the gospel alongside him. Everyone matters in God's sight.

Paul was not too busy to pay attention to the people in his life.

He was not so consumed with his own concerns that he ignored those who he loved and those who he worked with.

How are you doing with the people in your life? Do you love them as Paul did? Do you pray for them and encourage them as he did? Too often we get so wrapped up in our own lives that we forget to care for those around us. To know their story, to call them to something greater than themselves, to thank them and let them know that they are noticed.

Are there people who you should reach out to today to thank and encourage? 

Paul specifically:

• Communicated with the people was close to
• Acknowledged their contributions
• Encouraged them
• Loved on them

Ultimately, our lasting impact is very much intertwined by how we love our friends and colleagues.

A key to wisdom is introspection - a rare commodity in a hurried world

 

Wisdom cannot be microwaved! It comes from deep reflection, asking the right questions and careful self analysis. That is why it is in short supply today. Our world values quick answers and fast results. It favors the busy. Wisdom, however, favors introspection, truth and self-analysis.

Given that, what are some of the keys to becoming a person of wisdom?

Times of solitude

I am indebted to Henri Nouen on his insights into the necessity of solitude for personal transformation. He often wrote of the necessity of solitude - without the distractions of media or others - where we were forced to think deeply about the scaffolding of our lives. In fact, he suggested that we often avoid solitude because of what we might find when we have to face our true selves. Wisdom favors those who can and will look deeply into themselves, like King David, to see if there are any displeasing ways in us. 

A source of truth

There is no wisdom without an unchanging source of truth that becomes the mirror against which we examine ourselves. For Christ followers, this is Scripture. But here is the problem: Most of us are too busy to read Scripture and think through its implications for our lives, decisions, thinking, attitudes and words. We want wisdom but we don't want to pay the price for it. Or, we read the latest book on leadership, self help (good as those are) and ignore the foundational truth of God's Word on which wisdom is always based. 

Solomon said it this way in Proverbs 2:1-8. "My son, if you accept my words and store up my commands within you, turning your ear to wisdom and applying your heart to understanding, and if you call out for insight and cry aloud for understanding, and if you look for it as for silver and search for it as for hidden treasure, then you will understand the fear of the Lord and find the knowledge of God. For the Lord gives wisdom and from his mouth come knowledge and understanding. He holds victory in store for the upright, he is a shield to those whose walk is blameless, for he guards the course of the just and protects the way of his faithful ones."

The wisdom of others

Wise individuals are readers. They have the humility to understand that they need many mentors and many of those mentors can be found in reading the wisdom of others. I don't have many books - I have many mentors on my shelves. Each one teaches me something about life and challenges my thinking. 

A journal

Why keep a journal? It helps us to reflect on our lives, lessons we are learning, changes we would like to make and clarify our next steps. As Solomon wrote, finding wisdom is like mining for it, searching for its nuggets and brining our lives into alignment with that wisdom. There is no better way to accomplish this than to take the time to clarify your observations and commitments through the discipline of writing. 

The common denominator in introspection and wisdom

The common denominator - and one reason there is not enough wisdom evidenced in our world is that it takes time. Wisdom cannot be microwaved. It is developed over time, taking the time to think deeply so that we can apply the principles to our lives and live with intention and wisdom. We can live fast and come to the end of our lives having missed the most important truths by which to live or we can live slower and take the time to live out those truths today. 

What I have learned about people who complain

What should leaders do with anonamous letters and comments that come to them in their leadership role?

Ignore them! In not being willing to identify themselves they have taken the cowardly way out.

What should leaders do when people see that they are leaving their organization either as staff or as constituents?

Listen to them! Ask why they are leaving. It is better to know than to not know. You may not change anything but you may learn something.

If you are in a change process and people decide to bail, what should you do?

Nothing. Be gracious but don't change your plans because people complain or leave. When something changes, people will complain. Be gracious but don't appease. 

If you have a vocal critic in your congregation. Before you engage with them check their giving records.

Those who don't give regularly in the church don't have standing to complain because they have no commitment to the church. I will listen but will not receive their criticisms as valid.

If people complain with poor attitudes toward leaders or your organization...

Remember that those who don't live out the Fruit of the Spirit will not help you get to to where you need to go. When people violate the law of love in their attitudes they cannot help your organization smell like Jesus. 

If people tell you that they are leaving your church...

They have already left in their heart. They have moved on in their minds so trying to convince them to stay is not helpful. They may come back on their own at some time but don't try to change their minds. Remember that some leave because they feel God calling them elsewhere and we should bless them. Others leave unhappy and it is better for them to be in a place where they have a happy heart and a clear conscience than unhappy in your congregation - infecting others with their unhappiness.

If someone puts private pressure on you to change something or do something...

Don't feel pressured and get counsel from others rather than allow the voice of one individual to create angst in you. If it is a trusted friend who you know has your best interests in mind, listen. If it is someone with a personal agenda, be wary.

If you are attacked by an individual whose words, actions or attitudes are unloving...

Their attitude which  is anti-Jesus should compell you to take their words with a grain of salt. 

Remember this. All leaders face criticisms and complaints. We live in a highly conflictual time where people are venting in all kinds of unhealthy ways. Who shares criticism with you and how they do it is a critical factor in how much you should listen. Everyone has a plan for your life but the only one whose plan matters in the end is God's.

Generosity of spirit

 

If there were something that I would identify as lacking in our current world, I would say that it is a generosity of spirit. Social media, discourse, attitudes, emails and other communications often reflect a lack of generosity of spirit. We criticise, make assumptions, denigrate one another's opinions or convictions, take cheap shots and slander others - often without knowing facts. Rather than a generosity of spirit there is a stinginess of spirit. A cheapness and shallowness of spirit. 

What would a generous spirit look like? Look at this list from 1 Corinthians 13:  "Love is patient, love is kind. It does not envy, it does not boast, it is not proud. It does not dishonor others, it is not self-seeking, it is not easily angered, it keeps no record of wrongs. Love does not delight in evil but rejoices with the truth. It always protects, always trusts, always hopes, always perseveres."

Or consider the Fruit of the Spirit: "But the fruit of the Spirit is love, joy, peace, forbearance, kindness, goodness, faithfulness, gentleness and self-control."

If we were to measure our words, attitudes and actions against these two core Biblical passages, we would see a much more civil and God honoring discourse. 

There are several ways we can nurture a generous spirit toward others.

First, choose to assume the best rather than the worst. Here is an interesting observation: We always want others to assume the best about our motives, words and actions but we often assume the worst about the motives, words and actions of others. Why? We are sinful - and we overestimate our own righteousness and underestimate the righteousness of others. Choosing to assume the best rather than the worst is a choice we make and it directly impacts our own attitude.

Second, respond as if Jesus was in the room. How might we modify our words, actions and attitudes if Jesus were sitting next to us. And he does through His Holy Spirit who is resident in our hearts. I wonder how many times I have made the Holy Spirit wince, sigh and sad by my responses to others or emails I have sent or words I have spoken. And think of how generous He is with us even as we are often stingy in our response to others. The passages in 1 Corinthians 13 and the Fruit of the Spirit reflect His character and a generosity of spirit. 

Third, Before we act, never assume you have all the facts. Faulty assumptions are the result of faulty facts and those facts we think we know are often more driven by gossip, incomplete facts, and our own interpretation of those facts than by the facts themselves. I cannot count how many times I have made faulty assumptions based on incomplete, inaccurate or just wrong "facts." Generosity of spirit always assumes that we may not know the complete story. 

There is a beauty about people who nurture a generosity of spirit. They exhude grace, understanding and kindness. They give people space and grace. Their words build rather than tear down. Time with them is encouraging rather than discouraging. They relfect the character of Jesus. This is who I want to be. How about you? 

The challenge of forgiving ourselves

The lack of self forgiveness often has devastating results on our relationship with the Father and our own involvement in ministry. We have become convinced that He cannot truly forgive our sin. It was too egregious, too serious. And so we live our lives in silent confession, hoping that He can forgive but never really feeling forgiven. This directly involves our involvement in any kind of Christian service because we don’t feel that God could, should or would use us. So we live quietly in the shadows, never being all in and always feeling inadequate and unworthy.

If this applies to you, I want you to listen very carefully to several truths. First, God’s grace always exceeds our sin. You cannot out sin God’s ability to forgive. Paul makes this clear when he says that, “where sin increased, grace increased all the more.” (Romans 5:20) There is no sin that God cannot or will not forgive. He sent His one and only son that, “whoever believes in him shall not perish but have eternal life.” (John 3:16) God is in the business of forgiving because of the death and resurrection of Christ on the cross.

Second, you cannot separate yourselves from God’s love. Again Paul says, “If God is for us, who can be against us? He who did not spare his own Son, but gave him up for us all- how will he not also, along with him, graciously give us all things? Who will bring any charge against those whom God has chosen? It is God who justifies. Who is he that condemns? Christ Jesus, who died - more than that who was raised to life - is at the right hand of God, and he is also interceding for us.” - Romans 8: 31 - 34

Third, “If we confess our sins, he is faithful and just to forgive us our sins and purify us from all unrighteousness.” (1 John 1:9)

For many of us, one of the greatest struggles of our lives is to forgive ourselves for choices we have made, actions we have taken or perhaps words we have said. The thing about past sins is that they can be as real to us today as they were then. Often they are secret sins, but the problem is that we know and, in spite of confessing them to God many times over, we cannot forgive ourselves. 

Fourth, who are we to deny God’s work of forgiveness by refusing to forgive ourselves? If He has forgiven us, we must do the same. Satan will always sow seeds of doubt in our mind regarding our sin but 1 John 1:9 makes it clear that when we confess, He purifies us from all unrighteousness. All of it! Every last bit of it. 

If you have a hard time forgiving yourself, ask God for His help. Sometimes it helps to do something to intentionally experience what God has already done for you. Take a piece of paper and write on it those sins that continue to bother you. Then as you thank God for  His forgiveness, put that paper in your fireplace or burn it in your sink (don’t burn down the house). As you clean the sink of the ashes, you are reenacting what God has done with your heart. Thank Him, and every time you remember that sin again, think of the ashes in the sink that you cleaned up. Whatever you do, don’t live in guilt when God designed you for freedom, and don’t live in the shadows when God designed you for the light.

Four myths about forgiveness

There are many mistaken notions about forgiveness which, if not understood, can cause us to question whether we have truly forgiven those who have wronged us. Almost all of us carry with us wounds inflicted by another. Some of those wounds go back to our childhoods and are intensely painful to remember. Often we wonder how old we will be before we are freed from their grip. I want to look at four myths about forgiveness that are not Biblical and should not cloud our understanding of this important issue. 

Myth one: Someone has to ask for forgiveness before we give it. If only life was that simple. Here is one of the most difficult things about forgiveness: those who have hurt us rarely apologize to us, ask forgiveness or acknowledge the depth of their hurt to our hearts, souls or bodies. In fact, we don’t forgive primarily for the individual who wronged us but for our own sake. I wrote in a recent blog post that when we refuse to forgive, we allow ourselves to be incarcerated in a cell of bitterness even while we have the key to unlock the cell door - forgiveness - but we choose our dingy cell to the joy of sunlight, freedom and peace. The one who wounded you may well not deserve your forgiveness, but you deserve to forgive them so that you don’t live life in the prison of bitterness.

Myth two: Forgiving means forgetting. Our memories don’t work that way. We don’t forget moments or periods of intense pain. They are indelibly locked in our brain. The pain we feel when we remember those events may start to fade with time and the Holy Spirit’s work in our lives but we will not forget. The goal of forgiveness is not to forget. Rather, it is to be free of the bitterness and hate that we feel for those who wronged us. The more freedom we experience, the more healing we can experience. As we heal the memories don’t go away but the pain associated with them starts to recede. 

Myth three: Forgiveness relieves us of the pain of the wounds inflicted on us. Not so. The pain only recedes with the passage of time and the work of the Holy Spirit in our lives. As we heal, the pain may become less painful and there may come a day when there is no pain left. But that only happens when we choose to forgive and give up our bitterness.

Myth four: It is easy for a Christian to forgive. Not so. Forgiving others is one of the most difficult things we will ever do and the greater the wound the harder it is to forgive. This was the topic of one of Jesus’s parables: The Parable of the Unmerciful Servant. As Jesus was dialoguing about this parable, He had this conversation with Peter: “Then Peter came to Jesus and asked, ‘Lord, how many times shall I forgive my brother or sister who sins against me? Up to seven times?’ Jesus answered, ‘I tell you, not seven times, but seventy-seven times.’” - Matthew 18: 21 - 23

Why would Jesus say this? He said it because of how hard it is to forgive. In many instances, forgiveness is a process of forgiving, and forgiving, and forgiving until finally we don’t need to forgive any longer. It is a hard discipline that must be exercised time and again until the pain has receded and the bitterness is gone. It may be the hardest thing you will ever do.

A simple principle to see dramatically better results

Over time most organizations move from focused activity to more general activity. In the process they unknowingly dilute the results they are looking for (Return On Investment) or in the non-profit world (Return on Mission). This drift from focused activity to less focused activity is not intentional but it happens in almost all organizations unless there are tools in place to keep the main thing the main thing.

Remember that approximately 80% of your success comes from roughly 20% of your activity. So focusing on the most important 20% is critical.

One of the key disciplines of any organization is to determine which of their activities yields the highest results and then to ensure that the majority of the effort is focused on these key activities. Many staff start to believe that being busy is an indicator of their skill. It is not! An indicator of skill is being focused on the right things, not activity in general.

Scorecards are a way to ensure that staff are focused on those activities that will yield the most return. One of my coaching clients is a wonderful performing arts academy. Their front desk team have many tasks that they perform to keep the academy running smoothly. They are all important. But, the most critical thing they can do to add value to the organization is to sell their services to the parents who call in and inquire about lessons for their kids. If they neglect those calls or don't take them with seriousness they are ignoring the 20% that contributes to 80% of the success of the academy. 

In order to focus on the 20% of activity that yields the greatest result, it is often necessary to eliminate other activity that is good but not critical. 

In good times, organizations add programs or products that are good but not critical to their mission. When tough times come, it is necessary to jettison some of the good for the sake of the critical. Not all products or programs are of equal value. Covid is a wonderful time to ask what is mission critical for the organization and then have the courage to let the rest go. Hard economic times help to clarify what is truly important what is marginally important. 

The best leaders are those who can sift through the activities of their staff and the programs and services they offer to ensure that the most important are being served and the least important are set aside. This is one of the distinctions of a good organization compared to an average organization.

Pivots are the new normal: Get used to it!

For those of us who like stability and that includes most, life has thrown us all a curve ball with the uncertainty of Covid 19 and what the future is going to look like. There are colleges, universities and seminaries on the brink, non-profits trying to figure out how to survive, churches scrambling to understand how to do ministry in this environment and, at the moment, Covid statistics going the wrong way. This is resulting in sometimes massive layoffs and major companies that have been with us for years on the edge of existence.

As one who leads and interacts and consults with other leaders, there is a very common word being used today: Pivot. 

A pivot usually occurs when a company make a fundamental change to their business after determining (usually through market research) that their product isn't meeting the needs of their intended market.

In prior times these might happen rarely. Today they are happening sometimes weekly with organizations that are trying to come to terms with today's environment. Those organizations, leaders and staff who are change resistant are often going to find themselves out of a job in this new and challenging time. We are sailing through uncharted waters that will demand the best of our thinking, skill and ability to change quickly (pivot) to new information or strategies. 

Those organizations who think things will return to normal and are just waiting for that time are in for a rude awakening. If you work for an organization like that, brush off your resume. You will probably need it.

This is what leaders, staff and organizations need to recognize: Pivots are the new normal. Your mission may not change. The service you provide may not change but the way your do what you do, your methodology and tactics will change. If not, your customers or stakeholders will likely change (and not to your benefit) because the world is uncertain, unstable and changing each day. 

Pivots are the new normal. Get used to it, embrace it and figure out what pivots you need to make as an organization. Those staff who cannot respond quickly to pivots need to understand the new reality.

Many staff members are those waiting for the past to return, for what we have known to come back. They need to understand that the world they have occupied will not return unchanged in significant ways. They need to be coached in how to respond quickly to changes in strategy and plans even though they may be change adverse. Unfortunately, those who cannot adjust will find their positions in jeopardy. 

If you are a leader, it is just as critical for you to realize that pivots are the new normal. As the Bible says in a different context, the old has gone and the new has come. Don't be caught unaware. Get ahead of the curve and try some bold moves. The status quo is history. 

A cure for meeting fatigue

Long meetings are a drag! They dissipate our energy, tire us out, and after the first 45 minutes degenerate from there. To stay awake, people look at their email, pretend they are taking notes while working on their computer and sometimes just try to stay awake, looking interested - which many are not. I have written many a blog is such long meetings. Because few are giving their undivided attention to what is going on around them a long meeting actually ends up longer because people are multi tasking.

It need not be this way. In fact, if a meeting goes beyond one hour it is probably too long. People can focus for that length of time if the meeting is facilitated well and that is often a big if!

Think about this. Most meetings cover predictable pieces of territory: financial; initiatives; alignment; problems to be solved and so on. Trying to cover these in one meeting is normally counterproductive. Instead, consider short SYNC meetings around those disparate topics where you have the key players in the room or on the call, and keep it short: 30 minutes; 45 minutes or at the most, 60 minutes. Using Google Docs so you can build shared documents, come with an agenda and take notes right there on the shared doc so that at the close of the meeting, everyone has the details. If assignments have been made record these at the end which becomes the first order of business the next time you convene.

Many short, focused, well led SYNCS are far more effective than long, interminable meetings. At the end of each SYNC give a one to five rating for the overall effectiveness of the meeting. That ensures that conveners will pay maximum attention to getting business done in an effective and efficient manner. Schedule your SYNCS throughout the week or the month as needed. If there are special initiatives use the same methodology for those that are tasked with that initiative.

Make a policy that you don't do long boring meetings. There is no joy in them and they usually don't accomplish what you want them to accomplish.

Paternalism (or racism) in missions

                          

I suspect that this blog will be considered controversial by many who read it. I understand that and am not out to hurt the mission enterprise - one I grew up in and one that I have led. Missions is in my blood and I have national friends in every corner of the world. While many western missionaries may disagree with my analysis I know that most of my national leader friends will not. They see the issues described here, feel them acutely but are not in a position to challenge them.

But - in this day of racial conversations I want to reflect a bit on what I call paternalism in missions or what some would call attitudes that are racist. I don't believe that paternalistic practices are intentionally practiced, and how can one call missionaries as having any racist tendencies? They have, after all,  committed to actually going cross culture - leaving their home culture and becoming a part of another culture. I have great regard for missionaries and grew up in a missionary family and know the commitments of my parents and others who were missionaries. But the issue is a real issue.

The paternalism I will address is not always intentional but is a matter of how we see and do missions from the west and often from the rest. The irony is that we can love others enough to give our lives to reach them for Jesus and still do this in a paternalistic way. 

Racism or paternalism can be defined as a group with more influence or power who interact with those with less power or influence and treat them as the junior power: someone whom we see as having less ability (and therefor less intrinsic worth) than us given our education, resources and abilities compared to those we are serving. When missionaries from the west are consistently the leaders in a relationship with nationals, have the last say, drive the strategy, and allow dependencies to develop we are creating paternalism. This spills over into our relationships.

I remember talking to an American missionary who served for years in Africa. He said that as missionaries they were not allowed to invite Africans into their homes, and he never did. If he allowed fellow Americans or other westerners into his home (and he did) but not Africans - what does that say about his view of the very people he came to minister to? 

In more recent times, I presided over an African conference the missionaries from the organization I was leading at the time. I also invited the key African national leaders that we worked with from across Africa. It was the first time that they had been together and the first time they had been with the missionaries from across Africa. It was powerful. We prayed for these African leaders, laid hands on them and asked them to strategize with us for the work of church planting across Africa. It raised a huge stir - among our own missionaries - who felt the balance of "power" shifting and we had to deal with their issues that we were giving too much honor to African leaders.  Was this paternalism? Was this racism? Whatever it was it was not pleasing to God who told us to see others as more important than ourselves. 

In order to combat this Western paternalism we developed some radical commitments. First we made it clear that we did not own anything, control anything or count anything as ours. Mission agencies are notorious for owning, controlling and counting other movements as theirs so they can "sell" their ministry to their constituency. In articulating and living this out something interesting happened. Movements came our way in significant numbers desiring to partner with us. Why? Because they saw what we had to offer, they loved the idea of movements working together and they understood that they would be equal partners in the relationship - as they should be. 

Second, we stopped doing things that they could do far better than we could including almost all church planting. We became partners and trainers and they became the church planters. In the process the church planting numbers for these movements increased exponentially and left our previous efforts looking very tiny in comparison.

Third, we insisted on equal partnerships. Each party involved could bring different pieces to the table but we were at a round table where no one sat at the head. Together we developed strategy and initiatives that were owned by the different movements involved. Rather than controlling we empowered and released. Rather than having the answers (which we didn't have), we came up with the answers together. 

I was asked recently where the major push back came from in this new way of doing missions (for us). I said, "our staff!" They were used to being the major players, being in charge, controlling the relationships and directing the ministry initiatives. It was a hard adjustment to move from the head position to a place of true partnership.

As I continue to talk with indigenous or national leader around the world, I know that paternalism in western missions (and often in missions from non-western countries) continues. The human condition is that of wanting to be number one, to see ourselves as better than others. In our society we actually call this racism and it infects the human condition everywhere. It is certainly an ongoing factor that needs to be discussed when it comes to world missions.

This should be a cautionary tale for those of us in the United States who say "we are not racist." We don't want to be I am sure but paternalism is often so ingrained that we cannot see it. Often it takes an outsider to point out where our words don't live up to our reality. It takes an attitude of real humility to face issues such as this and to modify our systems, behaviors, thinking and strategies.