Crafting the culture of your organization

It is perhaps one of the most important jobs of a leader: crafting the culture of their organization. Whether in ministry or business, when the culture is healthy and life giving one attracts and retains the best staff and they will weather all kinds of challenges together. The corollary is that where the corporate culture is unhealthy it breeds all kinds of dysfunctional relationships, politics, lack of cooperation, turf wars and general discontent.

Leaders often pay far too little attention to culture in their desire to deliver on the bottom line but it is a big mistake. A life giving culture is one of the most important keys to ministry or business success. 

Think of all the time and energy that it expended dealing with dysfunctional relationships, politics, lack of cooperation and turf wars. Eliminate those life taking dynamics from the workplace and all kinds of great things can be accomplished. In fact, in healthy cultures these kinds of behaviors are not permitted and are anti values for the whole staff.

How does one craft a life giving culture? First leaders model what they desire from their staff. People will hear what one says but they will pay attention to what they experience with their leader. Culture always starts with leaders who either live out life giving or life taking behaviors.

Second, leaders clarify the values, guiding principles or behaviors that they expect to be lived out in the organization. Many leaders don't realize how much influence they have in this regard. If that clarity is lived out by the senior leader and his/her staff, others will start to get the picture and move in that direction.

Third, leaders make it clear that there are behaviors that are not allowed and back it up with action when necessary. When we allow dysfunctional behaviors to exist it sends a message that we are not really serious about the values we espouse.

Here are some of the cultural pieces we have been intentional about creating in ReachGlobal.

• Health: Healthy individuals, healthy teams and healthy leaders. This includes emotional, relational, spiritual and skill health.
• Robust dialogue: Any issue can be put on the table with the exception of personal attacks or hidden agendas.
• Graciousness: How we communicate matters and we respect one another.
• Autopsy without blame: Bad things will happen and when they do we will seek to learn from it without assigning blame.
• Whatever it takes: We will do whatever it takes to get the job done and are flexible on strategy but not on our philosophical underpinnings.
• Team: We work together well.
• Trust: We trust one another and deal with it when that trust is violated.
• Promises: We keep them.
• Development: We develop and grow people in our desire to see them reach their full potential.
• Accountability: We deal with situations where behaviors do not match our desired culture.

What culture are you creating? Is it intentional or accidental?

Relationships and influence

There is a direct and organic connection between the quality of our relationships at all levels and the influence we have with others and within our organizations. If one wants to have influence one must focus on healthy relationships.

If we see positional authority as the base of influence we miss the point! People may accede to the authority of another because of their position but they will not genuinely follow someone who they don't respect or who they don't think has their best interests in mind. And the way they judge that is usually in the quality of their interactions.

It is easy to become careless in how we interact with others. We can take them for granted, send them biting emails, be short or critical or simply not acknowledge them and their contribution. Every poor interaction is a withdrawal from our influence bank and every good interaction is a deposit. Carelessness in our relationships and interactions is devastating to ongoing influence. 

Some people I know would say that the above statement is all about "politics" and they don't like politics. I would say it is about respect and all of us want respect. It is about negotiating relationships for the best possible outcome. If we want to have influence we will focus on the quality of our relationships. It is the basis of true influence.

Apps and operating systems: Why disciplemaking programs often fail in the church

We all know the mandate of Jesus to go and make disciples. We also know that in general the church has done a poor job of helping people become genuine followers of Jesus. We are great at acculturating people into our evangelical subcultures but not so great in seeing real life transformation take place that looks like what Jesus and the New Testament describes.

I define a disciple as one who understands grace and extends it to others, who thinks like Jesus thinks and then aligns his/her priorities with those of Him and who see people as He sees them and loves them as He loves them. It is transformation of hearts, minds, lifestyle and relationships.

The question is, why does this not happen more often? We have to acknowledge that transformation is not easy and is always a work of the Holy Spirit with our cooperation. Life toward Jesus is a journey of a lifetime.

However, I believe there is another issue that short circuits the process. As people who have a program for everything we often design programs for disciplemaking - like an App that we download for our I Pad or cell phone. Then we ask people to buy the App (get involved) and put them through our process hoping they will come out the other side a better disciple.

The problem is that disciplemaking can never be related to an App or program. Rather it must be built into the fabric of our operating system as a church. Everything we do should be intentionally designed to help people move toward transformation of heart, mind, lifestyle and relationships. No ministry is exempt. No program can make disciples but the church can if it is woven into everything we do.

Ask yourself this question. What are the specific ways that everything you do in the church is designed to make true disciples? Do you believe that your design is working well and can you point to tangible results? Would you describe your strategy as more of an App or more of an operating system? Finally, would your people know how you define a mature disciple?

Signs that we live in grace

How do we measure our grace quotient? Here are some signs to consider:

• I am at peace with Jesus knowing that He forgave my sin and does so daily. I have nothing to prove to Him.
• I readily extend that grace to other hurting and broken people without judgment even when I need to speak truth into their lives.
• I am more interested in the Holy Spirit working in the lives of others than I am in trying to do so myself although I will always loving help if needed.
• I do all that I can to live at peace with others rather than in conflict.
• I extend grace to those who treat me badly even if I need to confront the behavior.
• I intentionally go out of my way to give honor and dignity to those who need it no matter their situation.
• I go out of my way to extend help and honor to "the least of these."
• I have no one that I have not forgiven for offenses committed against me or others even when that forgiveness is hard and is done as an act of obedience.
• I am willing to tell people the truth in grace knowing that ignoring issues is not grace.
• I daily seek to live out the fruit of the Spirit in my relationships with the help of the Holy Spirit
• I seek to understand the situation of others when I am irritated with them.
• I seek to live generously rather than selfishly.
• I look to the gospels and the life of Jesus to understand what it means to live in grace and extend it to others.
• I daily ask Jesus for the grace to live in grace.

The church is often a place of lies rather than a place of truth

No, I am not talking theology, especially in the evangelical world. I am talking about how we pretend we are "all together," the struggles we hide and the huge lack of transparency about our lives because it is not safe to tell the truth: That we are broken, struggling, hurting people, deeply in need of grace and deeply in need of the support of other believers if we could only tell them our need.

But in most churches, telling others our need can be dangerous. People talk, people can subtly condemn and in truth, being transparent is a threat to the system as most churches are not transparent. After all, as believers we must have our lives together.

We forget what drew people to Jesus: His indescribable grace and acceptance and love. That is also what draws people to us (if they are drawn to us) and should be the biggest magnet in the church. But that means we must major on God's grace and that those who walk through our doors will feel that grace no matter what their background or their struggles.

And this is what we cannot forget. I can know Jesus for many years and still desperately need His grace and forgiveness. The fact that I have known him does not exempt me from my need of Him. If we all understood that in the church it would be a far more transparent and grace filled place. 

Ironically, our struggles are common struggles so pretending they are not there is silly. It is also a lie. And it keeps us from supporting one another, praying for one another and doing what God does so well, extending grace to one another. 

What would it be like if our churches were the safest place on the face of the earth to be transparent rather than the most unsafe? What would it be like if rather than lying to one another (by not admitting the truth of our need) we were truthful with one another? I suspect we would be healthier people because through the grace and support of others many would get whole. And I suspect many would be drawn to us because they see in us a transparent honesty, grace and the truth that brings healing.

And it is healing that we all need.  

Ministry anchors that hold you back

Do you ever feel like there is an anchor that keeps your board or staff team from moving forward like it should? Like many of you are trying to row as hard as you can but it's like you have an anchor dragging behind you that makes the going slow and frustrating? You wish that you could cut through the water at a nice clip but each pull on the oars is hard!

Usually when this happens it is because of an individual on the board or team who don't belong there and until you move them on, the rowing will remain tough. And the team or board will grow increasingly frustrated about the slow pace given that they are throwing their energy into the process. Here are several anchors that keep boards and teams from moving forward.

Lack of clarity
Clarity is like the wind in the sail, you know clearly where you are going and therefore all hands on deck are helping move the organization in the right direction. Lack of clarity, on the other hand, is like a sail with no wind and an anchor off the back. Let's face it, if you don't know where you are going you will actually get there: wherever that is.

Lack of empowerment by leaders
Leaders who don't empower become ministry anchors! Everything ultimately comes back to them (because they  don't delegate authority and responsibility) holding things up, causing disempowerment to staff and ultimately making it all about the leader who does not trust his/her staff. Controlling leaders always hold the ministry back.

Lack of alignment
It only takes one individual who is not on board with the direction of the team to throw off the rhythm and momentum. After all you are all trying to go to a certain place but this individual does not agree and is trying to pull in another direction. Their resistance may be active or passive but it is real and it throws the rest of the team off kilter.

Inability to think at the right level
Here you have a nice board member or staff member who may well have the best interests of the ministry at heart but they cannot play at the level of the rest of of the group. In order to help them understand you spend inordinate amounts of time trying to explain. The process discourages the rest of the group and at every critical juncture you have an anchor keeping you from moving at the pace you could be moving.

Black and white thinkers
These are the individuals who don't understand nuance, or grey and for whom all issues are black and white and must be parsed that way. They become frustrating because they don't have the ability to be flexible in their thinking and flexibility is a key to a good team or board. Their stand on "principle" is so rigid that anything that violates their interpretation is a problem to them.

People who need to have their own way
I will call these people for what they are: narcissists. They are not team players. They have an agenda and they simply want their way. They may hide behind spiritual talk but the bottom line is that such talk is simply a smokescreen for their own selfishness and arrogance. These folks are deeply frustrating because they have a hidden agenda that keeps them moving in their direction at all times.

People who are not gifted for leadership
These may be deeply Godly folks who get on a board or team but who simply are not wired to lead. Making decisions that may offend someone in the congregation (and many decisions will) causes knots in their stomachs and getting them to a decision point is arduous.

I have on occasion tried to run the motor of a fishing boat without first pulling up the anchor. You realize very quickly you have a problem with forward momentum. And you pull it up. My advice to boards and teams, deal with the anchor when you have one. Not to do so is to settle for a significant momentum loss and great frustration for the rest of the team.

Leaders and their relationships

In many ways, the quality of our relationships is the acid test of God’s transformative work in our lives. As the Apostle John wrote, “This is how we know what love is: Jesus Christ laid down his life for us. And we ought to lay down our lives for our brothers” (1 John 3:16). The same Apostle in His Gospel records Jesus as saying, “I have given them the glory that you gave me, that they may be one as we are one: I in them and you in me. May they be brought to complete unity to let the world know that you sent me” (John 17:22-23). In other words, people will know we are Christians by our extraordinary and unselfish love for one another.


Transformation of our hearts is directly connected to the transformation of our relationships. It is a full understanding of God’s grace in our lives which becomes the ground for us to extend that grace to others on a regular basis and it is grace that allows us to love and it is love that transforms relationships. When I fully grasp how Christ loved me when I was unlovable, forgave me when I did not deserve forgiveness, is patient with me when I don’t deserve his patience, continues to forgive me when I blow it – when I fully grasp the unconditional love of Christ to me – it is then that I can extend that same love to others. My ability to extend grace to others is directly connected to my understanding of the grace God has extended to me.

Transformed relationships are about treating people as God treats us, seeing them as God sees us – as individuals made in His image and of infinite worth, wanting for them what God would want for them – to reach their full potential - and extending the same value and honor to others that God does to us. While the culture of the world is to use others for our benefit, Christ followers see relationships as an extension of our relationship with Him which always wants the best for others.

This is an especially critical issue for leaders who have authority over others and whose words, actions and decisions impact others. Because leaders have an agenda – and all leaders do and must - and because leaders are result oriented – and good leaders are, there is always the temptation to use people to achieve that agenda rather than to develop a common mission and together get there through serving people and helping them flourish in the role they play.

This is always a balancing act because leadership means that we must achieve results, resources are always in short supply and getting the right people in the right seat on the bus is part of leadership. Relational stewardship in leadership is all about finding the right gifting for positions, building healthy teams and then developing people into the best they can be. Rather than using people, this is all about developing people and helping them become the person God designed them to be.

Leadership is all about relational equity. We regularly make deposits and withdrawals to that equity: Withdrawals when we disempower or in some way break trust and deposits when we treat people well and empower them. Thus transformation of our relationships is a key component not only to the love we are called to live out but to our leadership and the influence we have with others. Without healthy relationships, influence is deeply compromised.