The Bully Series: Confronting Bad Behaviors of church bullies

 

The carnage of bullies in the church is significant. Yesterday, I was in an intense discussion at a coffee shop in Canada with three other individuals regarding my blog, "When Church Boards don't Confront Bullies," a woman at the table nearby was listening. As she left, she came and introduced herself and told the story of how her large church in Calgary had been destroyed by a church bully and gave us a book recommendation on narcissists in the church. She was right on three counts. One bully behavior is classic narcissism. Two, it has the power to destroy churches. And three, church leaders are notoriously bad at dealing with the problem. And when they ignore the issue, the damage is significant.

Bullies are chameleons. They try to look spiritual and concerned. But their behaviors are destructive, toxic, and hurtful. Don't be fooled!

Boards don't deal with church bullies because they are intimidated by them. That intimidation is a form of control by bullies, which provides them license to continue their bad behavior. As we will see in this series, and as we have experienced, the bully can be a pastor, a board member, or another individual in the congregation. Intimidation is their method of operation, and the response of many church leaders is passive acceptance of their behavior because they are cowed by that intimidation. Don't be!

How do we effectively deal with those who create division and discord in the church?

First, we need to be clear that there are behaviors that are not OK in the church or, for that matter, in any healthy organization. They include slander, malicious gossip, character assassination, lack of accountability, the need to have "my way," working behind the scenes to divide and conquer, unwillingness to resolve personal differences, operating in the shadows where one can create doubt, distrust, and division without being accountable for their actions, and the list could go on. See my blog, "How to Spot a Bully in the church."

Bullying behavior in the church is not very creative. It is, at its core, pure intimidation. Bullies are often arsonists in their behavior. They light fires of mistrust, create doubt, slander others in private conversations, and then deny and lie when confronted. But the behaviors are pretty consistent - often hidden in "spiritual" language, which is not spiritual at all but is evil because it destroys people, manipulates to get its own way, destroys the unity we should have in Christ (Ephesians 4), and reflects the Evil One rather than Jesus.

So, the first step in confronting such behavior is to be clear that these behaviors are unacceptable and must stop. This is the job of church leaders. Whether it is a friend of theirs, a long-time acquaintance, or someone with money and power - it does not matter. These behaviors are wrong, and if you claim the Scriptures as your guide, you cannot ignore the obvious: This is sin, it is wrong, and it hurts the Body of Jesus. 

Bullies in the church believe, often rightly, that you will not confront them. You must! They must know that you are aware of their behavior, will not tolerate it, and that it must stop. Period. Bullies will deny, excuse their behavior, tell you they only want God's best, point the finger at others, and try to intimidate and divide you as leaders, but don't fall for it. They must know that their behavior is wrong and will not be tolerated, and if they continue, there will be consequences. 

Here is something to remember. Bullying behavior is underhanded behavior because bullies are often cowards at heart. Cowards use deceptive tactics and run from accountability. They will be surprised when church leaders are clear that this behavior is not OK and will not be tolerated. They may try to divide you and talk their way out of it and can become angry when confronted. None of that is indicative of a humble, Christlike attitude. In the best-case scenario, they respond with humility and repentance. Often, that will not happen. Regardless, you must protect the body's unity and health, which means that this behavior will not be tolerated. 

They need to know that you will not tolerate their bad behavior. They also need to know that you will not back down. Not now, not ever. Leaders unwilling to hold bullies accountable should not be in leadership because they are not protecting the flock.

What happens if the behavior continues and they will not be accountable. You have already been clear. You have reasoned with them. You have clarified what is acceptable and what is not. If they persist, you simply tell them that if they continue, you will follow the Matthew 18 model and put them under church discipline. 

In my experience, bullies often run when they realize you will not back down. They hate accountability, and if you make it clear that you will hold them accountable, they will often leave the church. You hope they will change their ways, but if they don't, your job is to protect the flock, and that means that you will not shy away from public disclosure of their behavior, and that is the one thing they are deathly afraid of because they work in the shadows rather than in the light.

Here are the objections you will hear from being clear on acceptable behaviors and holding them accountable for those behaviors.

One: They are long-time acquaintances, and I don't want to offend them. What you are saying is that you are willing for others to be hurt and the body of Christ compromised because you don't want to hold someone accountable for their behavior. That is a terrible bargain to make if you are a church leader.

Two: They are really good people and have done many good things. This is about something other than whether they are good people or not. It is about behaviors that are sinful and destructive. No matter how many good things they have done over the years, their bullying behavior is unacceptable and should not be tolerated.

Three: They are big donors to the church, and we cannot compromise that. I am amazed at how often this comes up. We say bad behavior will be tolerated because we need the individual's money. Do you think Jesus thinks that way? Let me say this. Their supposed generosity is often a perception they want you to have, but it is not a reality. Regardless, it is not a license to hurt the body. 

Four: Others might leave if they leave. So, let's be honest. People will leave if you don't deal with them because they create a toxic culture. Your job is not to ensure no one goes but that the body is healthy. Harmful behavior hurts people, and the church is meant to heal rather than hurt. Other people will make decisions about where they want to attend. If people leave because they take up the offense of those you have held accountable, so be it. That is their decision. Your job is to create a healthy environment; the more healthy it is, the more people will be attracted to it. If you want to kill a church, allow toxic behavior, and it will die. It may be a long, slow death, but it will die. Remember that if you are unwilling to hold bullies accountable. In that case, you have simply signed the church's death warrant.

Five: I don't want to rock the boat. What you are really saying is that you don't want to lead. And that you are willing to let the bully rock the boat while you remain passive. 

Six: Are we not just overreacting? When you have bullies in the church, there is often a pile of bodies in their wake. If you want to know if you are overreacting, ask those who have been the targets of your bully. They have been hurt, many have left the church, you may have lost a pastor because of them, and a great deal of pain has been felt. And look, you would not allow this behavior in your business, but you are willing to allow it in the church? Paul was clear on behaviors that are not acceptable in the church. Was he overreacting?

There are many reasons not to confront bad behavior in the church and church bullies. In the end, choosing that route will destroy and hurt your church. Don't go that route. What excuses are you using if you have a bullying problem and have not confronted the individual? And what behavior are you allowing to be perpetuated in your passive acceptance of their behaviors?

If you need outside counsel to navigate a difficult church bully, get that help. But don't ignore the issue. Lead as God has called you to lead. In the best-case scenario, you help a bully move to health and humility. If not, you protect the flock from their behaviors. In either case, it is a win, and the alternative is a loss.

Blogs in this series:

How to spot a bully in the church

When church boards don't confront church bullies

Confronting bad behaviors of church bullies

When the Pastor is the bully

The close connection between narcissism and bully behaviors in the church

When the bully is a church board member

The Bully Series: When church boards don't confront church bullies

 

Church bullies are toxic to the local church. They create divisions and unhealthy alliances, spread gossip and rumors, and undermine leaders regularly. They do this to accomplish their ends. They may be angry, have an agenda, or want to hurt leaders, whether boards or the senior Pastor. But the end result of their toxic, unethical, and unbiblical behavior is to hurt God's people. If you are a church leader, please read that last sentence again because it matters. 

Here is the problem with church boards and church bullies. Boards are very reluctant to deal with them. They are intimidated by them and don't want to rock the boat. They find all kinds of ways to justify this toxic behavior. "Oh, that is just Joe; get used to it." Listen, Betty is a good person despite all the gossip and malicious lies she tells." "We have always had a problem with Bill." 

And who gets hurt? First, God's people. The leadership becomes complicit in the toxicity when they refuse to deal with it. Bullies use disinformation, unkind words, gossip, malicious charges, and underhanded techniques to get their way. And they refuse to be held accountable. They triangulate leaders and, in the process, create doubt, distrust, and undermine senior leaders. Often, the senior Pastor. 

I am asking passive boards to reconsider their inaction when it comes to those who are toxic in the church. You are the key to solving these issues, and I invite you to do what God needs you to do and protect the body of Christ. 

I have several questions for church boards.

First, if you were the target of this malicious behavior, would you want someone to stand up for you? That is what senior pastors often don't get. They are expected to put up with unacceptable behavior in the church because you, as a board member, will not call the bullies out and confront them on their behavior. Many pastors live in pain or choose to move on when boards will not protect them.

Second, if you were a business or business owner leader, would you allow this behavior in your organization? Of course, you would not. You would recognize that this behavior does not serve you well and is undermining you and what you are trying to accomplish, and you would put a decisive stop to it. So why do you allow it to continue in the church?

Third, what do you make of frequent commands to Timothy and others to deal with divisive people in the church because their behavior is antithetical to what God has called us to? One day, you will stand before God and account for what you did and did not do as a leader and whether you protected the flock for such sinful behavior. 

You cannot have a healthy church with unchallenged toxic behavior! It will not happen, so pretending it is OK and you don't need to act is foolish and naive. Paul specifically commands leaders to deal with the three wolves of heresy (false teaching), sinful behavior (that is ongoing and egregious), and those who sow division in the church. Paul challenged the church in Corinth to deal with those who sowed division and those living in unrepentant sin. 

Church bullies do what they do because they suspect no one will challenge their behavior. After all, they have gotten away with it for a long time. They refuse to be accountable and refuse to repent, apologize, and adopt healthy behaviors. And boards coddle them, don't confront them, and tell pastors this is just the price of ministry. That is wrong, unbiblical, toxic, and makes leaders complicit. And thousands of complicit church leaders refuse to do what they are supposed to do as undershepherds of God's flock and protect the body of Christ. 

If you are one of those board members who will not confront sinful behavior (it is), either step aside or do the job God has given you to do. The health of your congregation is at stake.

Blogs in this series:

How to spot a bully in the church

When church boards don't confront church bullies

Confronting the bad behaviors of church bullies

When the Pastor is the bully

The close connection between narcissism and bully behaviors in the church

When the bully is a church board member

The Bully Series: How to spot a bully in the church

Newsflash: There are often people in a church who are bullies and get away with it because church leadership is too nice to call them out on their destructive behavior. Often, we know something is not right, but how do we know when behavior has crossed a line and is unacceptable? Here are some behavioral signs that you may be dealing with a bully.

They have to get their own way. If a group decision is not their liking and they insist that things are done their way, beware.

They intimidate to get their way. It can be intimidation in attitude, not letting go of an issue, constantly pushing, or threats of some sort.

They triangulate others into their orbit to put pressure on leaders. Talking about their "concerns" (nothing other than manipulation), they develop a group that they rope into their point of view, so now there is a group dynamic to the bullying.

They criticize others, usually leaders in private, seeking to undermine the authority of a leader or leaders. Those they talk to often take up the offense or cause without any reason.

No matter how much attention they are given or how many conversations one has with them, they do not move off their position. It is their way or no way.

They often raise their issues in congregational meetings, seeking to force the hand of leadership. Nor are they nice about what they have to say.

They do not respect authority. Especially church authority - unless they are in church leadership, in which case they demand others respect their authority.

They cloak their concerns and language in spiritual terms. When behaviors don't match the words, don't be fooled. This is not spiritual. It is about power and getting one's way.

When confronted, they deny, fight back, or lie. They are not willing to be held accountable.

They hurt people who get in their way but are never wrong and rarely apologize. After all, it is about them, not others.

Why do bullies get their way in many churches? Because they can and because fellow Christians are not very smart about what is happening. After all, would a fellow Christian have ulterior motives??? The answer in many situations is "absolutely." Don't be fooled, don't be intimidated, and don't allow these kinds of behaviors in your church. It is divisive, dangerous, ungodly, and evil. Call it for what it is.

By the way, the Apostle Paul warned of those who create division in the church. That is what Bullies do, but our unwillingness to confront sin often lets them get their way. In fact, in many cases, we would never put up with that behavior in the workplace, but we do it all the time in the church. Sad. 

Blogs in this series:

How to spot a bully in the church

When church boards don't confront church bullies

Confronting bad behaviors of church bullies

When the Pastor is the bully

The close connection between narcissism and bully behaviors in the church

When the bully is a church board member

Toxicity in Leadership

 

The role of senior leaders in creating open dialogue

 

Moving from toxicity to health in organizational leadership

Toxicity in leadership often stems from our inability to control our egos in our interactions with others. If you have ever been in a conversation with a supervisor or boss and feel unlistened to, put down, diminished, your opinion discounted, or attacked verbally, you have experienced an unhealthy ego that needs to be right, superior and get its own way. 

These behaviors destroy trust, create cynicism, hurt hearts and shut down important conversation. At the least is it destructive and discourteous behavior and at the most it is destructive to the very staff who make possible the mission we represent. 

Leaders do not fully understand the power of their words, actions and attitudes to lift up or diminish those who work for them. When ego gets in the way, their staff and the organization suffer greatly.

This is not an uncommon issue. However, as we mature as leaders it is an issue that we must confront and deal with it because not doing so will eventually destroy our leadership. And can destroy our organization as the best people leave because of the toxic behaviors of the senior leader(s). 

In my experience there are several key's to ensuring that we lead from health and not the toxicity of our egos. 

First, you have to want to lead from health! While that may seem obvious it is not because the only way to know how your words or behaviors negatively impact those around you is to openly ask for feedback and very few leaders are willing to do that. The very question is a threat to their fragile ego's.

When I led an organization I would regularly ask those who reported to me if there was anything I did that created issues for them, anything they wished I could change about my leadership or any advice they had for how I could be a better leader. The responses were always very helpful for me in understanding myself and the blind spots I had in my leadership. If a leader is not willing to regularly ask those kinds of questions they are not serious about wanting to lead from health. The most significant risk we run as leaders is that we are not self aware of our own impact on others and the only way to understand that impact is to ask the right questions.

Second, when we learn that we have some significant issues we need to get help. Professional help! Ego will tell us we don't need it but our ego is wrong. Most leaders do. The negative behaviors listed above come from a deep place inside of us. The need to be right, the inability to listen well to others, the tendency to put others down or disregard their opinions, the belief that we should call the plays are all behaviors rooted in our own dysfunctions and often stem from childhood. Unless we understand where these negative behaviors come from, we cannot modify them in a healthy manner. 

This is not an easy journey but a necessary one. It is a journey I have had to take and in my coaching practice I have the privilege of helping others in this journey. The willingness to take that hard journey is a sign of strength rather than weakness and the more disclosing you are to those around you about your journey, the more respect you will have. Those around  us know what our issues are even though we may try to pretend they don't exist. They know and they appreciate the efforts to become a better leader as it impacts them.

Third, we must create open atmospheres in our teams and organizations where candid and honest dialogue can take place. This is the most critical factor in creating healthy organizations and holding everyone, including the leader, accountable for words, actions and decisions. 

The key factor in how open or closed an organization is to honest and candid conversation is always the senior leader. The organization will mirror his/her oppenness or closedness because self preservation will require people to not challenge where their leader will not allow you to go. Those who do find themselves looking for another job. They are marginalized and choose to move on. 

In fact, consider asking your team this question. What are the subjects or topics or issues that you wish we could talk about as a team but you are afraid to put on the table. And then just listen. Make a list on the white board and commit to taking them one at a time until all have been discussed. Only leaders who are serious about leading form health will take that step but it makes a powerful discussion.

"Ask any group of employees to describe an ideal team or organizational culture, and they will tell you: supportive, transparent, authentic, collaborative, trusting. But inquire about their current company's culture, and the list will usually look very different: competitive, political, territorial, untrusting, conflict adverse."

This quote is from Ego Free Leadership by Black and Hughes and is an excellent resource on this topic.

The danger of a culture of consumerism over disciplemaking in the church today

 

There is no country where the church has the American church's resources. And yet, with all the advantages it has: wealth; technology; training; strategy, and Biblical knowledge, we are not doing well in many congregations. In fact, we inadvertently hurt ourselves by focusing on the wrong things, which causes us to miss the best things. We are often building a culture of consumerism over disciple-making and that is hurting us and God's people.  Here are some examples of how we inadvertently hurt ourselves in some quarters.

In our concern for "market share" (yes, that is a thing), we appeal to the consumer mentality of church members rather than to the Biblical Mandate of making disciples. In the city in which I live, the revolving door among the large churches particularly has been evident for the past several decades. A "cool" church will appear and make a splash, and its weekend experience is impressive, and migration takes place from other churches to the cool church. 

The problem is that we are training congregants to look for "what's in it for me" rather than focusing on helping them become disciples who love Jesus, and when another cool church appears that is cooler than the church I am attending, the migration happens again. If we train consumers, they will act like consumers. If we disciple people to follow Jesus, they will follow Him. The two are not the same. 

This goes to our marketing efforts as well. We develop programs and swag and the best stage presence because that is what will bring people in, and yet we miss the magnetic quality that actually builds a long-term family of believers - a congregation that loves Jesus and each other which is the greatest marketing tool a church could have. 

The consumer mentality of the church impacts our teaching. I am bemused that there are churches that won't even use the word preaching or teaching (two very Biblical words), but they talk on staff about who is doing the "presentation" that week. And the presentation must not be controversial (which Jesus and the Scriptures usually are), must not deal with the hard topics of the Bible (of which there are many), and must be uplifting, relevant, and non-controversial. It is a win, perhaps for market share, but how is it a win for helping people understand God and His Word?

Too often, we want people to love our church and be loyal to our church rather than wanting people to truly love Jesus and be loyal to Him. Think about the Gospels. Jesus did not try to be cool and hip. Rather He was authentic and spoke truth with amazing mercy and grace. He came full of Grace and Truth. 

The early church, likewise, had few of the advantages our contemporary churches do. But what they had was an infectious love for God and one another that was a magnet for those around them. As to the "teach," this is what Paul had to say about his preaching. "When I came to you, brothers, I did not come with eloquence or superior wisdom as I proclaimed to the testimony about God. For I resolved to know nothing while I was with you except Jesus Christ and him crucified. I came to you in weakness and fear, and with much trembling. My message and my preaching were not with wise and persuasive words, but with a demonstration of the Spirit's power, so that your faith might not rest on men's wisdom, but on God's power" (1 Corinthians 2:1-5)." Paul would not be invited to speak in many of our cool, large churches today.

Nor, maybe Jesus because He talked about a "narrow gate" to God. He said that no one comes to the Father except through Him, and He spoke of heaven and, if you can believe it, hell and coming judgment. He did it with grace, but He spoke the truth - truths that we are often fearful of speaking ourselves. For those who want to be cool, Jesus said some very inconvenient things. 

And one last thing. Jesus championed humility over pride and ego. Yet many of our congregations today who live in the consumer space are driven by leaders with egos who have an agenda to grow their brand. Why do we brand? Because we are building a brand that is ours and that will set us apart from the rest. But Jesus talked about championing the Father, and Paul build a brand not around personalities (see 1 Corinthians) but around Jesus and the cross and following Him.

These are all contrasts between consumerism and discipleship. Which are you building in the church you attend? It is worth thinking about.