A simple principle to see dramatically better results

Over time most organizations move from focused activity to more general activity. In the process they unknowingly dilute the results they are looking for (Return On Investment) or in the non-profit world (Return on Mission). This drift from focused activity to less focused activity is not intentional but it happens in almost all organizations unless there are tools in place to keep the main thing the main thing.

Remember that approximately 80% of your success comes from roughly 20% of your activity. So focusing on the most important 20% is critical.

One of the key disciplines of any organization is to determine which of their activities yields the highest results and then to ensure that the majority of the effort is focused on these key activities. Many staff start to believe that being busy is an indicator of their skill. It is not! An indicator of skill is being focused on the right things, not activity in general.

Scorecards are a way to ensure that staff are focused on those activities that will yield the most return. One of my coaching clients is a wonderful performing arts academy. Their front desk team have many tasks that they perform to keep the academy running smoothly. They are all important. But, the most critical thing they can do to add value to the organization is to sell their services to the parents who call in and inquire about lessons for their kids. If they neglect those calls or don't take them with seriousness they are ignoring the 20% that contributes to 80% of the success of the academy. 

In order to focus on the 20% of activity that yields the greatest result, it is often necessary to eliminate other activity that is good but not critical. 

In good times, organizations add programs or products that are good but not critical to their mission. When tough times come, it is necessary to jettison some of the good for the sake of the critical. Not all products or programs are of equal value. Covid is a wonderful time to ask what is mission critical for the organization and then have the courage to let the rest go. Hard economic times help to clarify what is truly important what is marginally important. 

The best leaders are those who can sift through the activities of their staff and the programs and services they offer to ensure that the most important are being served and the least important are set aside. This is one of the distinctions of a good organization compared to an average organization.

Pivots are the new normal: Get used to it!

For those of us who like stability and that includes most, life has thrown us all a curve ball with the uncertainty of Covid 19 and what the future is going to look like. There are colleges, universities and seminaries on the brink, non-profits trying to figure out how to survive, churches scrambling to understand how to do ministry in this environment and, at the moment, Covid statistics going the wrong way. This is resulting in sometimes massive layoffs and major companies that have been with us for years on the edge of existence.

As one who leads and interacts and consults with other leaders, there is a very common word being used today: Pivot. 

A pivot usually occurs when a company make a fundamental change to their business after determining (usually through market research) that their product isn't meeting the needs of their intended market.

In prior times these might happen rarely. Today they are happening sometimes weekly with organizations that are trying to come to terms with today's environment. Those organizations, leaders and staff who are change resistant are often going to find themselves out of a job in this new and challenging time. We are sailing through uncharted waters that will demand the best of our thinking, skill and ability to change quickly (pivot) to new information or strategies. 

Those organizations who think things will return to normal and are just waiting for that time are in for a rude awakening. If you work for an organization like that, brush off your resume. You will probably need it.

This is what leaders, staff and organizations need to recognize: Pivots are the new normal. Your mission may not change. The service you provide may not change but the way your do what you do, your methodology and tactics will change. If not, your customers or stakeholders will likely change (and not to your benefit) because the world is uncertain, unstable and changing each day. 

Pivots are the new normal. Get used to it, embrace it and figure out what pivots you need to make as an organization. Those staff who cannot respond quickly to pivots need to understand the new reality.

Many staff members are those waiting for the past to return, for what we have known to come back. They need to understand that the world they have occupied will not return unchanged in significant ways. They need to be coached in how to respond quickly to changes in strategy and plans even though they may be change adverse. Unfortunately, those who cannot adjust will find their positions in jeopardy. 

If you are a leader, it is just as critical for you to realize that pivots are the new normal. As the Bible says in a different context, the old has gone and the new has come. Don't be caught unaware. Get ahead of the curve and try some bold moves. The status quo is history. 

A cure for meeting fatigue

Long meetings are a drag! They dissipate our energy, tire us out, and after the first 45 minutes degenerate from there. To stay awake, people look at their email, pretend they are taking notes while working on their computer and sometimes just try to stay awake, looking interested - which many are not. I have written many a blog is such long meetings. Because few are giving their undivided attention to what is going on around them a long meeting actually ends up longer because people are multi tasking.

It need not be this way. In fact, if a meeting goes beyond one hour it is probably too long. People can focus for that length of time if the meeting is facilitated well and that is often a big if!

Think about this. Most meetings cover predictable pieces of territory: financial; initiatives; alignment; problems to be solved and so on. Trying to cover these in one meeting is normally counterproductive. Instead, consider short SYNC meetings around those disparate topics where you have the key players in the room or on the call, and keep it short: 30 minutes; 45 minutes or at the most, 60 minutes. Using Google Docs so you can build shared documents, come with an agenda and take notes right there on the shared doc so that at the close of the meeting, everyone has the details. If assignments have been made record these at the end which becomes the first order of business the next time you convene.

Many short, focused, well led SYNCS are far more effective than long, interminable meetings. At the end of each SYNC give a one to five rating for the overall effectiveness of the meeting. That ensures that conveners will pay maximum attention to getting business done in an effective and efficient manner. Schedule your SYNCS throughout the week or the month as needed. If there are special initiatives use the same methodology for those that are tasked with that initiative.

Make a policy that you don't do long boring meetings. There is no joy in them and they usually don't accomplish what you want them to accomplish.

Paternalism (or racism) in missions

                          

I suspect that this blog will be considered controversial by many who read it. I understand that and am not out to hurt the mission enterprise - one I grew up in and one that I have led. Missions is in my blood and I have national friends in every corner of the world. While many western missionaries may disagree with my analysis I know that most of my national leader friends will not. They see the issues described here, feel them acutely but are not in a position to challenge them.

But - in this day of racial conversations I want to reflect a bit on what I call paternalism in missions or what some would call attitudes that are racist. I don't believe that paternalistic practices are intentionally practiced, and how can one call missionaries as having any racist tendencies? They have, after all,  committed to actually going cross culture - leaving their home culture and becoming a part of another culture. I have great regard for missionaries and grew up in a missionary family and know the commitments of my parents and others who were missionaries. But the issue is a real issue.

The paternalism I will address is not always intentional but is a matter of how we see and do missions from the west and often from the rest. The irony is that we can love others enough to give our lives to reach them for Jesus and still do this in a paternalistic way. 

Racism or paternalism can be defined as a group with more influence or power who interact with those with less power or influence and treat them as the junior power: someone whom we see as having less ability (and therefor less intrinsic worth) than us given our education, resources and abilities compared to those we are serving. When missionaries from the west are consistently the leaders in a relationship with nationals, have the last say, drive the strategy, and allow dependencies to develop we are creating paternalism. This spills over into our relationships.

I remember talking to an American missionary who served for years in Africa. He said that as missionaries they were not allowed to invite Africans into their homes, and he never did. If he allowed fellow Americans or other westerners into his home (and he did) but not Africans - what does that say about his view of the very people he came to minister to? 

In more recent times, I presided over an African conference the missionaries from the organization I was leading at the time. I also invited the key African national leaders that we worked with from across Africa. It was the first time that they had been together and the first time they had been with the missionaries from across Africa. It was powerful. We prayed for these African leaders, laid hands on them and asked them to strategize with us for the work of church planting across Africa. It raised a huge stir - among our own missionaries - who felt the balance of "power" shifting and we had to deal with their issues that we were giving too much honor to African leaders.  Was this paternalism? Was this racism? Whatever it was it was not pleasing to God who told us to see others as more important than ourselves. 

In order to combat this Western paternalism we developed some radical commitments. First we made it clear that we did not own anything, control anything or count anything as ours. Mission agencies are notorious for owning, controlling and counting other movements as theirs so they can "sell" their ministry to their constituency. In articulating and living this out something interesting happened. Movements came our way in significant numbers desiring to partner with us. Why? Because they saw what we had to offer, they loved the idea of movements working together and they understood that they would be equal partners in the relationship - as they should be. 

Second, we stopped doing things that they could do far better than we could including almost all church planting. We became partners and trainers and they became the church planters. In the process the church planting numbers for these movements increased exponentially and left our previous efforts looking very tiny in comparison.

Third, we insisted on equal partnerships. Each party involved could bring different pieces to the table but we were at a round table where no one sat at the head. Together we developed strategy and initiatives that were owned by the different movements involved. Rather than controlling we empowered and released. Rather than having the answers (which we didn't have), we came up with the answers together. 

I was asked recently where the major push back came from in this new way of doing missions (for us). I said, "our staff!" They were used to being the major players, being in charge, controlling the relationships and directing the ministry initiatives. It was a hard adjustment to move from the head position to a place of true partnership.

As I continue to talk with indigenous or national leader around the world, I know that paternalism in western missions (and often in missions from non-western countries) continues. The human condition is that of wanting to be number one, to see ourselves as better than others. In our society we actually call this racism and it infects the human condition everywhere. It is certainly an ongoing factor that needs to be discussed when it comes to world missions.

This should be a cautionary tale for those of us in the United States who say "we are not racist." We don't want to be I am sure but paternalism is often so ingrained that we cannot see it. Often it takes an outsider to point out where our words don't live up to our reality. It takes an attitude of real humility to face issues such as this and to modify our systems, behaviors, thinking and strategies. 

Great leadership in 22 simple words

HUMILITY

Leadership is not about me but about stewarding a trust on behalf of others and a mission that makes the world a better place,

SERVICE

Leadership is always about service: to those we lead; to those we serve through our organization; and to those that the organization interacts with.

INTEGRITY

Leaders model high standards of integrity and live with accountability as they expect the same from others in the organization. 

VISION

The ability to see the future and what could be is the mark of a great leader. Vision always believes there is a better way and a better future.

IMPLEMENTATION

Vision without a strategy is an illusion. Leaders are able to take concrete steps toward their vision on an ongoing basis.

CLARITY

The best leaders are able to articulate the mission of the organization with crystal clarity, build alignment around that clarity and ensure that the main thing is kept the main thing all the time.

RESULTS

Leadership should always have results that are consistent with organizational mission and clarity. Great leaders always keep the missional agenda of the organization front and center and can measure results and progress with precision.

ENCOURAGEMENT

Leaders lift others up and help them see what they can be and the contribution they can make. To be around a good leader is to be challenged to live up to one's potential.

EMPOWERMENT

Leaders give opportunity and authority away all the time. They don't control but empower within boundaries to the level appropriate for staff.

SELF AWARENESS

Leaders are life long students of themselves, how they are wired, who they need around them to be successful and how others perceive them. Good EQ is a priority for leaders. 

TEAM

Great leaders lead with and through others. They understand that there is wisdom in diversity of views and practice robust dialogue and cooperation.

RESPECT

Leaders always treat others with respect and dignity regardless of the situation. They set the standard for how individuals are valued in their organization.

  RESOLVE

Leaders are undeterred by barriers or problems. They will find a way around, over, under or through any barrier to achieve the mission.

RESILIENCE

Leaders must make choices that make others unhappy. They are not deterred by criticism or personal attacks but display remarkable resilience in the face of opposition.

CONTRARIAN

Leaders understand that conventional wisdom is often conventional and often not wisdom. Thinking like a contrarian helps uncover novel and new solutions to old problems.

LEARNING

Leaders are learners. They ask great and frequent questions, listen carefully and are naturally inquisitive. This posture provides them with unusual insight.

THINKERS

Thinking time is a standard part of a leader's life and schedule. They understand that busyness is not the goal but wise solutions and strategies. Thinking time is a high priority.

SIMPLICITY

Leaders are able to take complex issues and frame them in simple and understandable ways. They know that business is complex, complexity is confusing and their job is to simplify complexity.

REALITY

Leaders are always looking under the shiny hood to see what is really there. They value reality over rose colored glasses. They know that you cannot advance if you don't acknowledge what is actually present.

TRANSFORMATION

The best leaders are transformational in their leadership. They want to see individuals become who they were meant to be, a culture that is healthy and vibrant and an organization that brings transformation to their constituency.

MENTOR/COACH

Developing the current and future leaders of the organization is a high priority and time commitment of good leaders. They want to leave the organization  stronger and better when they leave and that is dependent on their coaching and mentoring of others. 

CULTURE

Good leaders do not settle for the culture that is but handcraft a culture that will help individuals flourish and ensure that the culture will help the organization reach its mission. They guard the values and commitments of culture rigorously.

The Law of Limiting Constraints

Every new strategy should be tested against the law of limiting constraints. Limiting constraints are the things that will prevent your idea or strategy from being as successful as you desire it to be. They are issues that become constraints to what you wish would happen but the constraint becomes a barrier. If, however, you can identify those probable constraints ahead of time and make necessary modifications to mitigate them, your strategy is likely to be more successful than it would have been.

I once led an international mission agency that was seeing too many unqualified personnel being sent to the field in spite of having a well honed system for vetting prospective missionaries. As we looked at the systems we discovered two limiting constraints that were preventing us from achieving better outcomes.

The first of these constraints was philosophical and the second was in the testing and interviewing we did. It is well known that mission agencies have a history of overlooking issues that candidates have since one of their main indicators of success is their total number of missionaries. Unless this metric could be changed from the numbers of missionaries to the emotional, spiritual, EQ, relational and skill health of prospective staff we would continue to get the results that were less than satisfactory. This required us to change our definitions of success for the recruiting department. The wrong metric was a limiting constraint.

The other limiting constraint was that we used ineffective testing materials and had the wrong people interviewing prospective staff. Bad information in, bad information out. We ended up shutting down our intake process for six months so we could build it from the ground up. Had we not dealt with these two limiting constraints we would not have solved our problems.

In both designing new strategies and evaluating current ones, take the time to ask what the potential or current constraints are that keep you from being more successful than you are. Then do the hard work of figuring out how you can remove those constraints from your system. Constraints are barriers to success. The more you can identify and remove those barriers the better off you will be.

What do you hate to do?

For all of us there are pieces of our lives that we don't enjoy doing. It can be in our personal lives or in our jobs. These are the things that we put off, procrastinate on and allow to pile up and the longer we ignore them the more daunting it looks. Often when we do tackle what we don't like to do we are grossly inefficient at it. After all we are not motivated to get it done. For those who are normally disciplined it creates dissonance knowing that the pile of stuff accumulating in a corner of the office is unattended to.

Even when we are in our perfect job there is a percentage of our time (20 to 40%) that requires us to attend to things that drain rather than fill us. For me it is taking care of small details. At periods of my life I have had administrative assistants who loved the details (a great blessing to me). At other times I have had to do them myself. I just don't enjoy doing them so it is easy to put them off. For some it is phone calls, for others meetings where there might be conflict. Whatever it is, it is important to deal with it.

The key to this dilemma is to develop habits (actions done enough times so they become habitual) that help us overcome our aversion and allow us to stay on top of important details. I have several suggestions.

First, schedule regular time weekly, in a block, to deal with those things that you really don't want to do. One can get a lot done in a two to three hour block of time. The key to this is to focus completely during that time so that one gets as much done as possible. When finished you have the satisfaction of knowing that a great deal has been accomplished.

Second, schedule a short period of time each day for the things that need to be done immediately but which you would otherwise be tempted to put off. 

Both of these should be in one's calendar and the more often we practice it the stronger the habit will become and the less aversion we will also have. In addition, the dissonance of undone work is no longer an issue and our tendency to procrastinate will be lessoned. It is, after all now a habit in our weekly and daily work. 

Of course we can always put this off....

Signs that a church board needs renovation

I am always surprised when Church boards deny that they need help when all the signs point to the obvious. Here are some symptoms of board dysfunction that should get our attention. They are not yellow flags but red flags that the board is sick and needs help. I have encountered boards that were literally on life support but did not know it or acknowledge it. 

• Board members dread board meetings
• Meetings are filled with dialogue that seems to go nowhere
• There are elephants in the room that no-one wants to name
• There is tension between the senior leader and the board
• There is tension between the board and staff over authority and responsibility
• The church is in decline
• There are unresolved issues between board members
• The board is divided over important directional issues resulting in a stalemate
• There is little vision for the future
• The board spends its time managing the status quo or trying to manage its own dysfunction
• There is no board covenant that defines board member's behaviors or if one exists the board is unable to hold one another accountable
• There are issues that exist that the board is unable to talk about
• Board members do not want to serve another term
• There is little prayer as a board
• Pride and agendas prevail over humility and the seeking of God's will for the board and church
• Senior leader, board and staff are not on the same page
• The board resists help even though all signs point to a need for it to get help so they can become healthy

Why would a board that suffers from some of many of these dysfunctions resist getting help? It takes courage to get help while fear keeps us from doing to. The result is that the church suffers (dysfunctional boards cannot lead healthy ministries), the board remains stuck in its ditch, good leaders eventually bail and God is not glorified.

As under-shepherds of Jesus who is the head of the church, we will one day give an account for our leadership according to Peter. If all the signs point to a need for help - get it - because healthy boards are a joy to be a part of and healthy churches are always led by healthy leaders. There may be some whitewater to navigate but a good board coach can help you navigate the rapids and land in calm water on the other side. 

If this is your board, choose the courageous route and get help!

I am available to meet with church boards and dialogue with them on the challenges they face and possible solutions. With zoom technology, this can be done easily at low cost to you. If interested, you may contact me at tjaddington@gmail.com.

George Floyd and a modern parable of the church

The scene was horrific and painful to watch for 8 plus minutes, especially after the words "I cannot breathe" faded into quietness. One officer on George's neck and three more looking on as life slipped away till there was nothing. 

As I watched the scene I thought to myself, "what does it take to wake up the American church to oppression and injustice? Will we wake up this time - in this case to latent racism in our nation?

Yes, the obvious signs of racism of Martin Luther King's day are gone: separate entrances, water fountains, seats and schools, zoning and voting laws that exclude, but still, invisible to many, but not to people of color, the experience of growing up in this country is very different. Often painful, and sometimes fatal.

Is the American church like the three men who looked on as injustice was done? We ask, "How can these men not rescue a dying man at the hands of another officer?" "Why did they not act?" Yet for how many years has the white evangelical church in America watched but not acted as racism existed around us and more to the point among us? Bystanders cried out to the police to let George breath but the police ignored them. Is this like the majority church in America that has largely ignored the pleas to wake up to the reality and evils of racism? 

We have denied there is a problem. We have said we are colorblind and have no racist bones in our body. We have said the gospel changes everything (and it should) and all we need is Jesus all the while denying what is so obvious to so many. We have ignored the underlying causes and then cried for law and order in our streets. We have blamed it all on politics and political agendas and many other issues of which there are many. But we have not listened to our friends of color to hear their reality or their experience. Like the three officers we have stood silently by. 

Will we wake up now as churches are grappling to explain the chaos of our current world? Will we call racism where it exists sin! Will we recognize that many of us are culpable by not speaking up out of fear that we will be criticized and maybe marginalized by people we know in this divided world. Divided by race, by politics, by life experience and by (may I say) our own ignorance or indifference? 

This is a sin problem, not a political problem. As Aleksandr Solzhenitsyn wrote in The Gulag Archipelago: "If only there were evil people somewhere insidiously committing evil deeds, and it were necessary only to separate them from the rest of us and destroy them. But the line dividing good and evil cuts through the heart of every human being. And who is willing to destroy a piece of his own heart?"

None of us are exempt. Not me. Not you. We cannot raise this issue without implicating ourselves. We have not lived up to the Law of Christ that we love one another as He has loved us. That we would go so far as to die for one another as He gave His life for us. And so, too often, we stand and watch, careful not to ruffle the feathers of the powers that be - often those with influence and money - or challenge a status quo that is often driven more by political affiliation than Jesus. In fact, most discussions of racism quickly revert to political leanings and rarely to the Law of Jesus.

"A new command I give you: Love one another. As I have loved you, so you must love one another. By this all men will know that you are my disciples, if you love one another" (John 13:34-35).

• When it comes to the issue of racism we have violated this command.

• When it comes to the issue of life we have violated this command focusing primarily on abortion but not on all the other issues of life that affect people like poverty, racism, oppression, hunger, injustice and those who do not have the standing or power to defend themselves. 

• When it comes to the issue of Christian unity, we have allowed ourselves to be divided by politics, race, socio-economic status at the expense of Jesus and the Gospel He preached. 

• When it comes to generosity we have often chosen to fund our lifestyles and ministries but to ignore those who are in need. Like the Corinthians we have enjoyed our success and wealth (2 Corinthians 9) and have not given out generously like the Macedonians did (2 Corinthians 8).

• When it comes to justice we have stood up for our rights but have often not taken up the cause of the powerless. We have ignored the command of God to care for the widow, orphan and alien - standing for all those who are without standing in society.

In these and many other ways we have stood and watched because it was dangerous to our reputation, friendships, politics or convenience to speak up and act! That would mean that we had to consider the line dividing good and evil that cuts through our very own hearts. And that would be too painful, too personal and involve genuine repentance - something that rarely happens anymore.

In the case of George Floyd there was no Good Samaritan among those who could have helped him. In the case of the American church  there have been far too few Good Samaritan's. We passed by on the other side, busy with our own affairs. We saw but didn't act. Sometimes we never even saw. Yet we were certain in our theology and righteousness while we failed to act against unrighteousness. 

Is God speaking to us through the prophet Isaiah when he writes: "Is not this the kind of fasting I have chosen: to loose the chains of injustice and untie the cords of the yoke, to set the oppressed free and break every yoke? Is it not to share your food with the hungry and to provide the poor wanderer with shelter - when you see the naked, to clothe him, and not to turn away from your own flesh and blood? Then your light will break forth like the dawn, and your healing will quickly appear; then your righteousness will go before you, and the glory of the Lord will be your rear guard. Then you will call, and the Lord will answer; you will cry for help, and he will say: Here am I." (Isaiah 58:6-9).

If we will say "Here am I" and show up to those things that concern God, He will say to us "Here am I."

I for one repent. I ask you to join me.

Add caption

One critical issue for new leaders: The speed of change is directly related to the speed of trust

Coming into an organization as a new leader is an event that will test the ability of even the best leader to manage the transition well. This is because change is an inevitable part of the process. Each leader has unique gifts and skills and they are hired because their gifts match the organizations needs at that time. So change is a given. Yet, that very change although needed, and even endorsed by those who hired the leader can be a difficult process. There are three reasons for this. 

One. Regardless of your resume or accomplishments which may bring great hope to the organization, you as an individual do not yet have the trust of the staff. This is even more important if the previous leader had violated trust with the staff as you may be seen through their lens.

Two. You are coming with a vision for the future but there is often a DNA and a culture that will stand in your way until it is changed - if it needs to be changed. In other words, if culture needs to shift, that is perhaps your most important work because culture trumps everything (even the best leadership), Until you have a culture that will allow you to move forward without a drag on the organization, many of your efforts will prove futile.

Three. In most organizations you have two primary staff constituencies: those who represent the past and will cling to the ideals of the past and those who represent the future and want to move forward. How one deals with this will vary but a new leader needs to recognize that both groups exist and until there is alignment, some things will have to wait.

The key to navigating these three realities is to build as much trust with staff as quickly as possible. Trust is the most important coinage a new leader has so developing that bond of trust is the most important and pressing job. 

Trust comes before most actions although taking some actions can actually build needed trust.  This will be counter-intuitive for many leaders because leadership is all about action. New leaders come in with a vision and an outside perspective that allows them to see what others don't see and they are ready to move! What they don't understand is that those they lead can either make their life easier or harder depending on the degree of trust that exists. Trust can be built quickly if you have a strategy for doing so.

Here are proven ways to get to where we desire to go.

First: Honor the past but build for the future. Too many leaders act as if nothing done before their arrival has any significance, forgetting that the present staff was all part of the past to one degree or another. It is not necessary to criticize the past if one has a vision for the future.  Honoring the past while you build for the future does not disenfranchise staff who were part of the past.

Second: Listen - a lot. Trust happens when individuals feel that their story and opinion counts. A new leader usually comes into their position with a well formed direction they intend to lead the organization. This a time to listen before revealing all that is on their mind. There is a large upside to this. In listening carefully to key staff, one can also make judgments as to whether they will fit in your preferred future. Listening builds trust in a significant way.

Third: Ask a lot of questions rather than making statements. Dialogue trumps telling every time and dialogue is nurtured by good questions. The answers to your questions also tell you a great deal about the thinking ability of staff, the vision and dreams that they have and the thoughtful nature of their responses. 

I have realized on a number of occasions that if I had not taken the time to get to know staff I would have made poor decisions. I would have let people go I actually needed and I would have kept those who did not actually fit. Our first impressions may not be accurate and until there is dialogue one will not know.

As you listen, you are making judgments regarding people and strategies. Where there are things you strongly disagree with, keep your own counsel or speak only to those who can help you make necessary changes. Careless words to others will cost one needed trust. 

Fourth, affirm everything and everybody that you can. You may not be able to affirm everything but you can affirm some things. The same is true with people. And remember, if there is a significant need for organizational change, it is because of a prior leader who allowed the organization to atrophy. There are staff who probably knew what was happening but their hands were tied. Don't blame them for what they were not responsible for. Be generous with your praise even if you intend to change many things. Criticism elicits no coinage. Affirm what you can and where you cannot, be light on criticism.

Fifth: be gracious even with those who won't be with you in the future. Graciousness costs you nothing. It is easy to be critical but the best leaders practice graciousness even when making needed changes. This means that we watch our words, our criticisms and our attitudes. 

Sixth: Share your vision for the future but cast it in "wet cement" so that staff can dialogue with you on that vision. In order for your vision to become a shared vision you need to engage people in significant dialogue. One cannot just pronounce vision. And a new leader's vision will not prevail anytime soon unless he/she can bring staff along with them. Find multiple ways and venues to share a new vision for the future and engage in dialogue. Again, listen carefully. Staff may know things you don't know and will either be able to help you or hinder you.

Seventh: As new leaders we come in with our plans but we need to realize that an organization can change only as fast as people can react to the speed of change. The speed of change is directly connected to the speed of trust. The higher the trust level of staff the faster the change. The lower the level of trust the slower the change. What this means is that the speed of change we are proposing is only possible if we are paying equal attention to the speed of trust. 

I have watched new leaders this transition because they believe that leadership is simply making the right calls. They made what they thought were the right calls but didn't listen to the wisdom of others, nor did they develop the level of trust they needed to bring staff with them. Eventually staff rebelled or constituents pushed back and it was over - especially true in nonprofits and churches.

Remember the speed of change is directly related to the speed of trust. Change always requires trust if you desire to being people with you.

So what is the most important job of a new leader who desires to bring change to an organization? It is the building of trust because trust is the coinage that allows them to lead in new directions and in new ways. The faster that trust can be developed, the faster the change can be implimented.

George Floyd and what God wants from His people

“Is not this the kind of fasting I have chosen: to loose the chains of injustice and untie the cords of the yoke, to set the oppressed free and break every yoke? Is it not to share your food with the hungry and to provide the poor wanderer with shelter - when you see the naked to clothe him, and not to turn away from your own flesh and blood? Then your light will break forth like the dawn, and your healing will quickly appear; then your righteousness will go before you, and the glory of the Lord will be your rear guard. Then you will call, and the Lord will answer; you will cry for help, and he will say: Here am I.” - Isaiah 58:6-9

Fasting is a spiritual discipline of clearing our hearts and minds so that we can concentrate more fully on God. The religious elites of Isaiah’s day loved to fast and ensure that everyone knew they were fasting - and that they were holy because of their religious practices. But God isn’t impressed with our religious practices, our going to church, our prayer or our Bible studies if our lives don’t intentionally reflect His.

God gets very practical here. The fasting He desires from us is to loose the chains of injustice, to break the oppressed free, share our food with the hungry, provide people with shelter, clothe the naked and not neglect our fellow believers. All of these characteristics reflect the compassion and heart of our God. In fact, they are proof that our spiritual commitments are real and that we value what God values.

Our world has a great deal of injustice and oppression. We witnessed this again last week with the death of George Floyd. We cannot shut our eyes to the realities of injustice in our society if we call ourselves followers of God. If our hearts are not broken like His heart is broken over  such events (and there have been many such events) we simply don’t have His heart. The marginalized and oppressed, the hungry and the homeless all matter to God. 

As a matter of fact, don’t ignore the promises that God makes to those who care about the things that God cares about. “Then your light will break forth like the dawn, and your healing will quickly appear; then your righteousness will go before you, and the glory of the Lord will be your rear guard. Then you will call, and the Lord will answer; you will cry for help, and he will say: Here am I.” 

Those are amazing promises. They are promises our country needs at this time. They are promises the church desperately needs. And they are promises each of us need individually. When we live out the character and heart of God and we cry for help, He will say, “Here am I.” 

It is easy to find reasons not to address issues in our communities or nation. But God’s people don’t stand idly by when there is injustice and oppression or deep human needs. It may take prayer and creativity to know how to respond but to respond is to be like Jesus. One thing all of us can do is to pray against the injustices, oppression of our world. But there are many practical things we can do as well. What we do may be different in differing circumstances but act we must. 

PRAYER

Father, forgive me and forgive our nation for too often not speaking up when injustice and oppression are present. Forgive me and forgive the church for not meeting needs around us that we could meet. Help me to not only believe the truth but to walk in truth. Keep me from a false religion that is not worship of you at all. May my commitment to you be genuine in spirit, in truth, and in action. Amen.

George Floyd Left a Gospel Legacy in Houston from Christianity Today

George Floyd Left a Gospel Legacy in Houston

An article from Christianity Today

A Handcrafted Life

“For we are God’s handiwork, created in Christ Jesus to do good works, which God prepared in advance for us to do.” -Ephesians 2:10

I love handcrafted things. My youngest son, Chip is one of the most creative people I know. All his life he has been creating things from wood, plastics, iron, canvas, leather - you name it. Today he handcrafts high end canvas and leather bags for the urban crowd. There is something very special about holding something that has been handcrafted by a master rather than mass produced. (Check out Chip's work at www.AddingtonCo.com)

What Paul says in the Scripture passage above is that God personally handcrafted each one of us. We are God’s handiwork, his creation. The word “handiwork” comes from a Greek word that means a one of a kind work of art. And that is what we are: unique, creatively made, intentionally crafted by God. There is no one else like you and never will be. 

But more amazing still is that God created you to do good works which He prepared in advance for you to do. In other words, not only did He handcraft you but he handcrafted a specific role for you to play in His Kingdom activities in the world at this time and in this place. These are the good works He prepared for you and me to do. 

There are two sides to this equation. On the one hand, God created us for good works. On the other hand, we must decide to live at the intersection of God’s call on our lives and our willingness to answer that call. He invites and empowers but we must respond and lean in.

Our world would be a different place if His people realized that they were made for greatness. Not by the world’s evaluation but by God’s. History is God’s story from start to finish and in the years that we inhabit this earth He invites us to join Him in His redemptive work - on His divine stage. Life doesn’t get better than that.

In Psalm 39:4, David says, “Show me, Lord, my life’s end and the number of my days; let me know how fleeting my life is.” David wanted God to continually remind him that life is short and it was up to him to invest his life in ways that God would approve. This is our challenge every day. We have been invited to join Him in His work. Our job is to show up, realize the opportunity and not take it for granted. Remember, He handcrafted you for a purpose.

How hungry is your staff?

How hungry is your staff?

Hungry people get things done. They have energy, ideas, are proactive and even impatient. In my experience, there are not enough staffs that have this quality. Over time staff can get comfortable, fit into routines, get stuck in ruts and lose their edge. How hungry is your staff?

How does this happen?

Simply stated: Leaders allow it. They allow staff to fit into their little niche, doing their thing without needing to pay attention to the mission as a whole. They allow silos to develop where each division does its thing. Sometimes they even add too many staff which relieves their teams of having to train volunteers and needing to work hard. Accountability for getting things done lags and there is not a missional impatience to see things happen. Expectations are tailored to the schedules of staff rather than the needs of the organization.

There is a big difference between a hungry staff and a comfortable staff. There is also a big difference in the results. Where does your staff fit on this continuum? 

Lean staffs with a passionately held mission and vision are far hungrier than a bloated staff with a mediocre vision. It is a good reason to staff lean: Hire the very best, pay competitive wages and staff as lean as possible. Anytime we become comfortable we lose our edge.

This is why staff changes are often necessary when an organization needs to be revitalized. New energy is needed as well as new leadership and vision. Otherwise, the inertia of old ways and comfortable paradigms creates a drag that prevents the organization from moving ahead. 

This is also why it is wise for boards to give a new leader significant leeway to make needed changes. It can be painful but is often necessary.

Seven signs of a hungry staff include:

• A compelling vision that cannot be ignored
• A willingness to do anything with anyone to achieve that vision
• A can do attitude that is willing to do whatever it takes with whatever resources it has to move forward
• A highly entrepreneurial, collaborative, fun and idea driven culture
• Leaders who are in the trenches with their teams - doing what needs to be done
• A self starting staff who don't need much management
• Politics virtually don't exist

Becoming an attractional church is not enough. The key is Engagement

Before I start I want to affirm that churches should be attractive to those who come. They should be welcoming, easy to assimilate into, with excellent preaching and music (the best one is capable of). If we do not have a welcoming culture we are hurting ourselves and not representing Christ well.

With that said lets consider the downside of building a church that focuses exclusively on being highly attractional in order to grow. It is very simple. 

First, the attractional model can create a consumer mentality among those it attracts. It cultivates the notion that church is about me (it isn't) and my needs (only part of the equation). 

We have all watched attractional churches suck people from neighboring churches because it's programming and preaching were "cooler" and better than their church. This generates church growth in terms of numbers but is often simply the rearranging of seats by believers. It is not the kind of church growth the New Testament envisions.

Then there is this: When the next cool church comes along, the same people who came to your church move along. They came as a consumer and they leave as a consumer. And consumer Christians are not generally mature Christians because maturity requires something far different than consumption. It requires engagement! Putting one's faith and gifts to work and living in community with fellow pilgrims. 

Without engagement there is no ownership and the back door of the church is as wide as the front door. If you want to close the back door there is something else needed: a  high level of congregational engagement. 

Engagement encompasses three areas: Engagement with God, engagement with people and engagement with service to others. The first has a lot to do with public services whether on line or in person. The goal is not to entertain but to help people connect to their Lord and savior.,

Engagement with others is equally important as the weekend services because it is in community that we often put what we have learned to work. It is where we receive encouragement and encourage. Engagement through the use of our gifts in service to others helps us grow and furthers the work of Jesus.

The New Testament talks about engagement at every turn. It is often the missing element in the western church where we put so much attention in being attractional that we don't grow disciples who are truly engaged.

Seven suggestions for managing ministry staff in the chaos of coronavirus

One of the realities of the coronavirus situation is that ministry has become far more complex and complicated. Our traditional ministry paradigms have vanished for this season. We don't see people we normally see on a regular basis, it requires far more effort to stay connected with constituents and all of that is complicated by staff who are working at home in many cases. 

Supervisors and leaders need to consider these factors as they lead in this complicated environment.

1. You may need to change your ministry priorities. Extraordinary times often require extraordinary responses. What was important two weeks ago may not be important in this season. Establish your very top priorities and ask how you can engage your staff to meet the need. Don't simply try to do everything you were doing without asking whether it is ministry critical in this environment.

2. You may need to change what some staff are doing. In this season, department distinctions and job descriptions are secondary to accomplishing the highest priorities of the ministry. For instance, if you determine that all folks 65 or older need a personal call to check on their welfare, you may need to reasign people from other departments to help you. Production teams may well need additional help as they work overtime to ensure that the online experience is all that it can be. Consider telling your staff that during this time they may well be asked to help with something that is outside of their normal purview. This is a good time to break down departmental barriers.

3. It is wise to stay in close touch with your staff or supervisors. Not everyone will easily transition from what they were doing to what they need to do now. Ensure that your supervisors are fully in line with what the church needs in this season and ensure that they are not only communicating the same to their staff but are helping their staff figure out what the need to be doing in this time. Some staff will easily adjust, some will feel like the world has gone from order to chaos and will need help.

4. Give staff clear expectations of what you expect in this season. Those who are working from home need to understand that this is not a vacation but that their work venue has changed. If anything, you need their involvement to increase rather than decrease. Clarity around expectations is crucial. That includes staying safe!

5. Ask staff to find ways to involve their volunteers. My belief is that volunteers are staff. They want to be involved which is why they volunteer in the first place. Ask what role they can play in the current environment and deploy them.

6. Remember that your staff have the same fears and concerns of others. They need encouragement, reassurance, extra emotional support and reminders that Jesus has this! We owe it to minister to them even as we minister to the congregation. Their spiritual temperature, faith and well being will spill over to the congregation at large.

7. Learn from what other ministries are doing. Everyone is trying to figure this out and we can cut our own learning curve by taking best practices from others and applying them to your own context. Large churches often can lead the way because they have the technology and staff to make it happen. Grab some ideas but don't think you need to match their standards. They have people.

These are complicated time. Don't continue as is but lead well in a changed environment.