The issue of staff loyalty

"Are they loyal to me?" is the question that many leaders ask themselves about their staff. Sometimes in conflictual situations, a leader will either ask or demand loyalty of their staff. In negotiating through conflict I have often heard the charge, "he or she is not loyal to me as their leader," which usually means they don't belong in the organization anymore.

I believe, by the way that loyalty is a good thing and that healthy organizations and leaders have a great deal of loyalty. There is a difference, however between loyalty and subservience. 

When I hear this kind of thing I always ask the question, "What is your definition of loyalty?" Some of the more interesting and problematic responses I have received are "that he/she agree with me," or "that they do what I tell them to do and how I tell them to do it." For others it means, "never question my decisions (implicitly or explicitly)." I find these problematic definitions because they remove the autonomy of thinking from the staff member and insist that they allow their leader to think for them. That, by the way is how cults start. And how many dysfunctional staffs operate.

In my experience, the removal of staff on a charge that they are not loyal is usually more of a reflection on an insecure or narcissistic leader than it is on the conduct of the staff member. Unless one  can demonstrate that an individual's behavior is harmful to the organization, labeling someone as "disloyal" and marginalizing or firing them is a reflection of an unhealthy leader rather than an unhealthy staff member who may simply be thinking for himself/herself and expressing themselves honestly. Beware of leaders who have a pattern of dismissing or marginalizing people on the basis of a lack of loyalty.

There are gradations of loyalty. Our highest loyalty cannot truly be to any person but it is to God. Thus, if any individual, leader or not, asks us to violate a moral or ethical standard or skirt the truth our loyalty to God trumps our willingness to do as we have been asked even if out of "loyalty."

Our next highest level of loyalty is to the mission of the organization we work for. If I don't believe in the mission of my organization and cannot be loyal to that cause I am in the wrong spot. So while I work for the most empowering leader ever, I do not serve because of him but because of the cause of the organization. He makes it a joy to work for the organization and I might not be there under another leader.

So what about loyalty to our leaders? One dictionary defines loyalty as "Faithful to any leader, party, or cause, or to any person or thing conceived as deserving fidelity: a loyal friend."  Notice that it is couched in the term faithfulness and only to a person or cause that is "deserving of fidelity." In other words, loyalty cannot be demanded but it can be deserved and earned.

But take this one step further. What does faithfulness to a leader entail? It certainly means that we want the very best for them and for the organization they lead. Thus there will be times when we specifically do not agree with them if a decision they are making is going to hurt them or the organization. Loyalty by definition speaks up (respectfully) when one is concerned about and issue. It does not stay passively silent and supportive. Loyalty means that my leaders trusts me to be supportive of him/her and the organization, and not to do anything that would undermine it or them. 

In our organization, I would want these characteristics from our staff: Loyalty to the cause, respect for and cooperation with those who lead, and nothing that undermines either the mission or those who lead including cynicism and mistrust. Honesty and candidness in communication with the best of the organization always in mind. 

I also have a set of expectations for leaders toward those on their teams. Loyalty and respect go two ways.

Leaders who demand loyalty no matter what are merely looking for "yes" people who will do their bidding. Healthy leaders want to be respected but they want their staff to be honest, candid and to think for themselves - and speak up when needed. Unhealthy leaders categorize staff into two camps: those for me or against me - a dysfunctional definition of loyalty and disloyalty. Those who do this lose the support of healthy staff and build a staff of people who know that they cannot cross their leader.  

Principles and practices to guide your ministry's financial decisions

In our current era of fewer resources it becomes even more critical for churches and other ministries to have a grid through which they make financial decisions. All budgets reflect a financial philosophy whether spelled out or not. Having your philosophy defined can help you make key financial decisions and keep your ministry on track toward its intended objectives.

In addition, the answer to increased ministry is not always an increase in dollars or people. It is often doing what we do in a different and more effective and efficient way. A set of financial principles or practices can help define a mindset that sees financial resources through a new set of eyes.

Consider these best practices to guide your financial decisions. And consider taking the time to draft a set for your own ministry.

One, we will teach and model generosity believing that this is the heart of God. We will call people to a life of generosity but will not coerce or manipulate people to give.

Two, we will faithfully and wisely steward what God provides to us for the ministry He has entrusted to us.

Three, we will joyfully and thankfully live within the income that God provides. We will live within our means believing that God gives us what we need in order to accomplish the ministry He has called us to.

Four, we know that we cannot be all things to all people. Thus we will carefully define our mission critical and core ministries and fund those before we start ancillary ministries, no matter how attractive, that are not mission critical. In tight times, we will always come back to funding that which is mission critical.

Five, we value excellence but do not believe that excellence must be expensive. Our ministries will be excellent but as cost effective as possible. We will regularly look for ways to accomplish our mission in the most cost effective way as possible.

Six, we will staff with the best people possible, compensate them fairly and subscribe to a lean staffing philosophy. All key ministry staff will build teams of volunteers so that we are not staff heavy and live out the equipping mandate of Ephesians 4:12.

Seven, before we hire new staff we will always look at the systems, processes, staffing and volunteer resources to determine whether there is a way to increase our ministry capacity without increasing our staff.

Eleven things your younger leaders need to learn

Those of us who lead at any level are responsible for raising up the next generation of leaders behind us. Frequently we focus on leadership skills. Just as important, if not more, however is the development of the inner life of a leader from which their leadership will emerge.

I would like to suggest that there are eleven practices or disciplines that all leaders must have in order to be effective. If we can help the next generation leaders understand and live out these practices they will be well served. If they don't get these things they will not lead well.

1. The inner life of a leader will determine how good a leader they become. They can have all the skill in the world but if the inner life is not rock solid and continuously paid attention to they will not succeed as a spiritual leader. The hidden discipline of developing the inner life always comes before the public role of leadership.
2. Personal humility is a non-negotiable for good leadership. True humility is clear about what strengths we have as well as our weaknesses and therefore our need for others. Humility serves others while pride serves self. Because spiritual leadership is other focused and Jesus centered it must come from a place of personal humility.
3. Suffering and pain is a major way that God molds great leaders. It is when we are challenged that we grow and the test of a spiritual leader is whether they grow in their faith during hard times or move away from God in disillusionment. There is no way to effective leadership without the molding and forging of hard times. If you are going to lead, expect it and make the most of it.
4. Leaders actively embrace spiritual transformation. God can only use people to bring others closer to Him who are themselves allowing God to transform them. Transformation of their hearts to understand and live out grace. Transformation of their minds to think like Jesus thinks. Transformation of life priorities to align our lives with His and transformation of our relationships to see people as Jesus sees them and love people as Jesus loves them.
5. Our shadow side must be managed. All of us have a shadow side. It is the opposite of our strengths and it is those areas where we struggle with sin or negatively impact others. We cannot eliminate our shadow side but we can manage it by understanding it and modifying our behaviors so that they don't hurt others. Leaders who don't manage their shadow side will never lead well.
6. Emotional intelligence matters and needs to be developed. Healthy EQ (Emotional Intelligence) is one of the most important traits of a leader. It allows them to understand how they are perceived by others, to differ with others while staying relationally connected, hear feedback without defensiveness and negotiate conflict in a healthy manner. Poor EQ is the number one reason that leaders fail.
7. I can only lead from who God made me to be. God can use any personality style to lead and we will never be successful emulating someone else's leadership style. We can learn from others but we can only lead out of our own God given wiring. We must develop a leadership style that is consistent with our personality and wiring rather than emulate others.
8. Leaders live intentional lives. Accidental living does not make for a good leader because it is a life of reaction rather than a proactive life of considered intentionality. Leaders live intentionally so that they accomplish what God wants them to accomplish personally and with others. There is a discipline to a good leader's life that is based on the important things rather than the ancillary things.
9. Leaders are clear about what matters. There are many things that vie for our attention personally and organizationally. Leaders are able to identify what is truly important and not be distracted by the unimportant. They are clear themselves and help those they lead become clear. Clarity of life and mission are marks of a good leader.
10. Leaders live with transparency. The more transparent a leader is about both success and failure with others the more they are followed, respected and lead from authenticity. Authentic lives, where words match action, where we don't pretend to be something we are not and are open about our strengths and weaknesses, failures and accomplishments allows others to see the real us and to lead from a place of authenticity rather than from a place of pretense. 
11. Leaders guard their hearts. Everything in Christian leadership comes down to the heart. When leaders don't guard their hearts (King Saul) they lose their ability to lead. When they do (David) they lead from a place of health and strength. The Psalms say that David led from integrity of heart and skillful hands. Above all else, leaders guard their hearts on a moment by moment and daily basis.

Retaining great staff and dealing with their leaving

The quality of the staff we lead is everything in terms of the success of the organization. Two questions regularly present themselves with great staff. How do we retain them and how do we deal with them should they choose to leave. 

I believe that one of our primary responsibilities with staff is to help them develop all the God given potential they have. This means mentoring and coaching, giving them opportunities to grow, ensuring that they are in their "lane" and are using all of their potential. I regularly ask my key staff, "what is your happiness factor?" I am looking for a number on a scale of 1 to 10 and if it is a seven or less I will ask follow up questions to clarify what it is that is causing them to be lower than I would want on the scale. 

This can open up conversations about personal or home issues, or issues on the job: boredom, needing a new challenge, needing a larger platter, desiring to go to the next level and so on. It gives me the opportunity to evaluate options with an individual to re-motivate and sometimes reposition. 

But developing staff comes with another price. When we do the right thing, we may actually develop them out of the organization when their growth leaves them ready for a greater challenge. Perhaps a challenge that we cannot offer. This is where our commitment to wanting our staff to use all their gifts in the greatest possible way meets the real world.

Selfishly we desire that they stay. Unselfishly we must hold them with an open hand - they are not ours - but God's and ultimately we must want what is best for them and be willing to trust them and the Holy Spirit to sort that out. I actually ask my staff members to let me know if they are looking at something else. Some do and some don't but if they do, it allows me to explore their reasons for thinking of leaving, to affirm their gifts, explore options but most of all communicate that we want the best for them and if that is leaving us we will bless them and help them in the process. It can be personally painful but I am convinced that it is the Jesus attitude and that in blessing them, we do the Jesus thing.

We are stewards of our staff on a temporary basis. I desire former staff to look back at their experience with ReachGlobal and say, they cared for me, they developed me, they encouraged me and they held me with an open hand. If they can say that, I am a happy leader.

This is about a spirit of generosity. Selfish leaders want to control staff. Unselfish and generous leaders want the very best for staff and are willing to trust them and the Holy Spirit's leading when it is time to leave.

The power of unselfish relationships in ministry

It has been said, "There are no innocent conversations," meaning that there is always an agenda in every conversation. I agree that there is often an agenda, and those agendas can be healthy and intentional in growing ministry or effectiveness. However, not all relationships have or should have an agenda apart from giving ourselves away in unselfish ways.

I am a great believer in unselfish relationships in ministry. Relationships that are intentionally developed where I have nothing to gain through the relationship and where there is no quid pro quo! Unselfish relationships are relationships where I am able to give, encourage and share expertise or tools without expecting anything in return. It is a Kingdom mentality rather than a selfish mentality.

A philosophy of generous living includes thinking beyond ourselves or our ministries. When I lead the organization I am responsible for I carry out my responsibilities and have something to gain as an organizational leader. All good. However, when I give myself away to other organizations or leaders where I have nothing to gain I more fully reflect the generous heart of God. I want to intentionally live beyond the self interest that drives us all to varying degrees. The best way for me to do that is to give myself away where I have nothing to gain. Each time I do, I experience the joy of God in new ways.

It also reminds me that it is not about the brand but about the Bride.  A great goal for every congregation would be to give themselves away to another congregation, even of another denomination that needs their help. That unselfish gift would change the heart of both congregations. It is in giving ourselves away unselfishly that we grow Kingdom hearts. Congregations that are committed to Kingdom Projects in their communities are doing the same thing and experiencing the transformation that unselfish living brings.

Another way to give ourselves away is to quietly mentor and coach others who come behind us. I try to be involved in ten mentoring relationships at any one time. It is a quiet but powerful way to leave a legacy and influence the next generation of Christian leaders. 

I find that as I develop relationships for the sake of encouraging others that when the time comes where there may be synergies, they emerge out of genuine relationship. Unselfish investments in relationships bless both us and our friends and it results in ministry synergies. And we reflect the amazingly generous heart of God.

Weak staff members and their impact on others

One of the responsibilities of team or ministry leaders is to deal with weak staff members (I am referring to paid staff). These are staff who do not have the capacity of the rest of the team and therefore pull down the level of dialogue and ministry results. Many leaders do not understand how this situation disempowers and creates issues for other team members. 

Healthy, synergistic teams are made up of individuals with different gifts and skills but with a common level of professional acumen. This means that they can play at the same level. In team meetings the common level allows for easy dialogue and synergistic ideas. In execution it makes for a common ability to deliver on ministry.

When, however, one has a staff member who operates at a significantly lower level of competency there is a negative impact to the whole team. At team meetings, the level of dialogue and discourse is pulled down and other members often shut down or become irritated. In ministry execution the fact that one of their team cannot deliver at the required level which puts additional pressure on other team members either to pick up the slack or unhappiness that the over level of ministry is being compromised.

Overall, this has a negative impact on the rest of the team as a whole and other team members look to their team or organizational leader to solve the problem. They cannot solve it but he/she can and they expect that they will. When they do not, the leader loses credibility in the eyes of the team.

Sometimes that solution is to find another role for the individual where their skills meet the standards of that role. It may mean moving them out of the organization. It could mean coaching to see if they can up their game. The relevant issue is not the particular solution, if there is one, but that the leader deals with the situation.

No leader relishes dealing with staff who cannot play at the required level. But it is one of the responsibilities of leadership. When they address the issue they gain credibility and protect their team. When they don't address the issue they lose credibility and hurt the rest of the team. It matters!

Is your ministry team a track team or basketball team?

Many ministry staffs operate as if they were a track team. In track, there are many different events and each event gives the team opportunity to make points for itself but by in large each individual operates alone: javelin, the mile, half mile - all the various events. At the end of the day they may win the prize but they won it by individual contribution primarily.

Contrast that with a basketball team where five individuals on the court must work as one. In fact those who try to work individually generally kill the effectiveness of the team. Seamlessly, they pass the ball, block, watch for open teammates who can take the ball and score. One of the joys of watching college or professional basketball is the amazing synergy and cooperation of the team.

Now think of the ministry team you play on. Do you look like a track team where everyone is doing their thing - good in itself but fairly unrelated to others, or a basketball team of synergistic, cooperative individuals who are playing the same game rather than separate games?

Most church staffs I meet are playing track. The great ones are playing basketball. The first you can do on your own. The second only with others. 

Enough planning - just do it and keep it simple and focused

Recently I saw a presentation for a ministry plan that was masterfully complex. It addressed every possible issue and would have taken a whole new staff to execute. In concept it looked sophisticated and it had to have taken months to plan and write. Bottom line: it was too complex, too complicated and didn't have a clear focus. The simple had been majorly complicated. 

Ministries are famous for complicated plans that complicate the simple. And in the process divert focus from actually getting ministry accomplished.

Does one need a plan? Yes! A simple, clear, understandable and workable plan. Simple trumps complex every time. 

If planning takes more than 20% of your time you are doing too much planning. You can always modify and tweak as you go so go do it. In fact, until you start doing you don't know what needs to be modified. No amount of planning will uncover the contingencies you will discover when you actually go out and do it.

So get out and do it, learn along the way, go back and adjust and do it again: Plan, do, check, adjust.

Are you majoring on planning or doing? Have a plan and go do it.

Keep it simple - like this blog.

Robust dialog: Creative conflict that raises the level of missional discourse

Over and over again I run into teams, organizations and groups that do not know how to have candid, honest, robust discussion. As a result there are many elephants in the room that cannot be discussed and which create an underlying mistrust within the group - that is what elephants do. 

Lets define robust dialogue. It is the ability to address any issue in the  team or organization as long as there are not hidden agendas or personal attacks. No personal attacks keeps the discussion at the strategic or organizational level. No hidden agendas means that we are upfront with why we are asking the question or pushing into an issue. Hidden agendas create mistrust while being honest and direct creates trust. 

Unfortunately there are plenty of people who agree with robust dialogue but who are operating with hidden agendas - behind the scenes maneuvering and politics hidden behind a facade of wanting to solve a problem or address an issue. In reality they have an agenda as to where the discussion ends up and they are maneuvering the end result toward their intended ends. This is neither fair nor helpful.

The very concept of robust dialogue where any issue can be put on the table as long as there are no hidden agendas or personal attacks is that it is in the strong discourse of different ideas and options that we actually get to solutions that are better than any of us would have come up with individually. But - there must be an ethos on the team, modeled by the leader that it is not only OK but it is valued to put issues on the table (graciously) that need to be addressed.

What prevents robust dialogue? First, leaders who are threatened by anything negative being said - and they perceive any potential criticism as negative. Frankly, that is poor leadership and I would never again work for a leader who was threatened by robust dialogue.

Second, elephants that everyone knows cannot be addressed because the group cannot handle talking about the issue. I was recently with a board that told me there were many elephants in the room that they have not been able to talk about for years and it was those elephants that were keeping them from moving forward. I asked what they were and we proceeded to name them. Once named, elephants are no longer elephants but issues that need to be resolved. Wherever elephants exist, there is not true robust dialogue.

Third, fear keeps some groups from engaging in honest dialogue. The fear is around what it might do to the dynamics of the group. Feeling good about one another and about the ministry takes precedence over honest evaluation of where things really are. Feeling comfortable trumps missional fulfillment. This is where many groups need to grow (up) and put mission before comfort and press into missional health and fulfillment.

Why is robust dialogue so important? Because it is in the conflict of ideas that we come to new solutions and ways of thinking. Those new solutions would never have emerged without the intellectual capital and clash of ideas. That is why ministries that invite and encourage robust dialogue are those who are on the cutting edge of change and effectiveness.

Signs you work in a healthy workplace

Having the joy of working in a healthy workplace is a great blessing when it happens. I have previously discussed toxic work environments but here are signs that you work in a truly healthy setting. 

You are appreciated and valued. You know because you are told regularly that your work matters and that it is contributing to a greater mission of the organization. No matter where you are in the organizational chain you are important and you know it.

You are on a healthy and aligned team. You work with a team that  has good leadership and team members are released in line with their gifting to accomplish their work. Team members are on the same page and work together in a synergistic manner.

Your voice matters and is heard and you are able to use all of your gifting. People at all levels in the organization are listened to and their voice is valued. You are able to use your gifting and to run in a lane you are skilled at. 

You have clear responsibilities and are empowered to carry them out. You know what you are responsible for and rather than being micromanaged are empowered to figure out how to get it done.

You are treated with dignity and respect. Respect and dignity are expected in all relationships. It is a safe environment for all.

You know how your work contributes to the overall mission of the organization. You are not a cog in a machine but understand how what you do contributes to the overall mission and success of the organization.

Relationships are good and politics are rare. Politics, silos and turf wars are rare and confronted when present. The goal is always cooperation and getting the mission accomplished rather than guarding organizational turf.

Cooperation is high. People work synergistically together, brainstorm together, and do whatever it takes to get the job done.

You have a personable and caring leader. Your leader cares about you as a person not simply what you contribute to his/her team. They talk to you, listen to you and inquire about your life outside of work.

TJ Addington of Addington Consulting has a passion to help individuals and organizations maximize their impact and go to the next level of effectiveness in both the for profit and non profit sectors. He can be reached at tjaddington@gmail.com

Growing better self awareness

How well do you know yourself? Self awareness is a critical factor in the success of our relationships, friendships and work staff. Unaware people often hurt others and their relationships because they are not cognizant of how their words, attitudes or behaviors impact others. This is especially true with unaware leaders whose lack of awareness causes staff to think that they are uncaring, harsh, lack empathy or simply narcissistic. 

Self awareness means that I understand how I am wired, how I am likely to react to others and situations, what my blind spots and shadow side are, what pushes my emotional buttons and how I am perceived by those around me. While those perceptions may not be the "real us" from our point of view, they are the "real us" to those around us. 

For instance, I can be viewed as distant and private by those who know me from a distance. To mitigate against that I work on spending quality time with those I work with and being as self-disclosing as possible so that they understand the real me. However, if I was not aware of that perception, I would not be able to take steps to counter it. 

What is important to understand is that we have a view of who we are but others around us also have a view of who we are and the two views may be very different. In fact, the more self aware we are the less discrepancy there will be between our view of us and others view of us and the less self aware we are the greater the discrepancy will be. That is because a large part of self awareness is understanding how others perceive us.

Self aware people are able to take steps to mitigate against the parts of their wiring that can be troublesome in interactions and relationships. We cannot fundamentally change our wiring (although the Holy Spirit can) but we can manage our shadow side in ways that facilitate healthier interactions and relationships. 

How do we grow our self awareness? I would suggest doing some reading on EQ or Emotional Intelligence as a start. That will at least give one a framework to understand oneself better. To drill down deeper, we need to have some conversations with those around us as to how they perceive us and what they think our blind spots are. Because we are blind to our blind spots, only feedback from others will help us understand what they are.

Find a trusted friend or colleague and ask some questions: What do you see as my greatest strengths? What do you see as my greatest weaknesses? Describe your perception of who I am to me. What things do you think I am blind to in my interactions, attitudes or actions? Are there things I do that unintentionally hurt others or damage relationships? If you could be completely candid with me about something you see that I should be aware of, what would it be?

I am blessed to have a wife who is honest with me and trusted colleagues who I can have those kinds of conversations with. I am more self aware because of it and better able to manage those parts of me that can hurt others or be perceived as insensitive. I have come a long way but am certain I have a long way to go given the complexities of how I am wired. However, my self discovery has been a major part of my growth as an individual, husband, father and leader. 

It should be obvious that this kind of self discovery takes a great deal of humility and a lack of defensiveness. It is defensive people, and those who need to project a certain image who are the least self aware because they lack the ability to hear feedback from others. In fact, if you are unable to ask these kinds of questions and hear candid feedback it should be a warning to you that you are not only self unaware but likely to stay that way because of the fear of understanding the real you. Growing our self awareness is part of the journey to becoming healthier individuals. 

Pastoral and staff reviews

I remember my first annual review as a pastor. It was painful: not because the elders thought I was doing a poor job but because it was not based on a clear job description so the comments were random, some felt petty or unfair and simply reflected the personal biases of various board members. I remember thinking, "well that didn't feel good!"

As a firm believer in feedback and reviews I also have strong views on the context in which they are done. 

First, they should only be done after a staff member or pastor have been working with a clear set of expectations for at least a year. In our organization, we use Key Result Areas and an Annual Ministry Plan which define the key results expected from the job and the plan laid out by the staff member to achieve those results. This changes the equation from a focus on activity to results, and it is based on agreed upon results and plans so there can be objectivity. Without agreed upon results, any review will simply be a reflection of the biases of a particular board member and not a fair evaluation of the staff member. 

Second, it is critical to do a review annually, not when the board or supervisor starts to believe there is a problem. Often, the first review a pastor gets is when there is disagreement between them and the board. The review is then used as the means of addressing long standing problems but unfairly so since there has not been agreed upon outcomes up to that point. 

Third, reviews should not have any surprises in them. Good supervisors or boards talk about issues long before they become major issues. There is ongoing dialogue between staff and supervisor or senior pastor and board in healthy ministry situations so that there is never a surprise. Surprises are an indication that such dialogue has not been taking place.

Fourth, reviews should be honest and candid. Don't dodge issues that need to be addressed. If you do, staff don't grow and become all that they can be. Direct and candid feedback is a critical element in growth. When we are not honest - often in the name of grace - we compromise the development and growth of staff. Be direct, honest, candid and invite dialogue to ensure that the issues, if there are any, are understood.

A full paradigm for Key Result Areas, Annual Plans and annual reviews is found in my book "Leading From the Sandbox: How to Develop, Empower and Release High Impact Ministry Teams." It lays out a simple, clear and results oriented process to clarify expectations as well as a healthy process for creating dialogue around work results. Do it right and annual reviews are a key part in creating a healthy environment for staff. Do it wrong and the opposite occurs. 

Seven practices of leader learners

The task of leading becomes ever more challenging given the forces and pace of change. In addition, our busyness as leaders gets in the way of our ability to process, think and reflect on the key issues our organizations face now and in the future. There are, however, seven practices of leader learners that can change the very nature of our leadership. I use the term leader learners deliberately. Not all leaders are learners and not all learners are leaders but leaders who are also learners have a powerful combination.

1. Read widely. Anyone looking at my library would say that it is eclectic: biographies, science, psychology, theology, fiction, classics and the new. Wide reading expands our minds to think bigger thoughts, to prompt new ideas and to give us a rich knowledge base from which to draw life, leadership and practical skills. Reading beyond our expertise area is particularly enriching.

2. Ask questions. We are surrounded by people who do interesting things. Regardless of their occupation or expertise, asking a lot of questions expands our own thinking. What is their strategy, what informs their decisions, why did they do what they did, what is the biggest dumb tax they have paid and what are they learning presently? Learn from others.

3. Think deeply. A friend tells me the story of Bill Gates at a resort in Hawaii where he just sat, rocking back and forth for most of a day - thinking. Thinking deeply is a lost art because we have far too many distractions that vie for our attention. Taking the time to think deeply over issues that matter yields insights that are had no other way.

4. Think differently. Common wisdom is very common and often not wisdom. Question everything! Why do we do what we do the way we do it? Are their "game changers" that would take us to a whole new level rather than a small tweak? Look for contrarian thinkers who give you advice that you might not even agree with but which causes you to consider. Innovators are people who are always asking the why question. They can be irritating but they are also the people who leapfrog others because they think differently.

5. Hang with innovators and creative folks. I am not the most creative guy in the world but I know a lot of people who are and the more time I spend with them the more creatively I think. I especially love time with young creative leaders who see life through a different lens than I do at 55. I need them to stay young!

6. Pray for wisdom and insight. They Holy Spirit has intelligence about what we do that we don't! Ask Him for insight and wisdom and expect that He will talk back. I am convinced that the best ideas I have had did not come from me but came from Him. Ask and you shall receive!

7. Whiteboard monthly. Take just one big rock a month, get the right people into a room and have a whiteboard session around that issue. You will be surprised what the combined intelligence will yield compared to you alone. So simple, but it takes time. I rarely tackle an issue alone. I want the multiplication factor of bright folks and their combined intelligence for the best solution.

The common denominator of these seven practices is time and intentionality. Of course that is what it takes to be a leader learner.

Leadership waste in the church

OK, let's talk about an elephant in the church! I often hear pastors say that they need to train leaders and I often scratch my head because most pastors are not great leaders. That does not mean that they don't lead because by definition their job is one of leadership. But often the best leaders in the congregation are not pastors but men and women in the church whose gifting and jobs are leadership in the secular arena. But because they are not trained pastors, somehow, they don't qualify to lead in the church.

The greatest waste of leadership capital ever is found in the local church where leaders are not released to use their leadership gifts by pastors who are threatened by those who have stronger leadership gifts than themselves. 

I often talk to leaders who feel disenfranchised in their own church and who leave those churches for a place where their gifts are desired and used. And I think, what a waste! It is a loss for them, for the congregation and most of all for the kingdom. And I have to believe that Jesus cares a lot since He is the Lord of the Church and gave the leadership gifts!


Because of our mission, there should be no place where collaboration is more common than in the local church. Not competition but collaboration for the sake of the expansion of the gospel. This kind of collaboration, however requires pastoral staff who are not threatened by strong leaders in the congregation. In fact, rather than being threatened, they see that leadership capital as a bank of opportunity that can be tapped for greater ministry results. Rather than fearing strong leaders they embrace them and mobilize them for ministry impact.

I believe that God will hold Christian leaders accountable for the extent to which they empower all of God's people to use their ministry gifts in the church. That includes leadership gifts. I know many wonderful leaders who are not invited to use their leadership gifts in ministry because of the fear of ministry leaders who see other leaders as a threat to them.

Lets be real. We all have fears and we are all vulnerable to insecurities. But we must always remember that ministry is not about us but about the people of God being released for maximum ministry impact. Pastors may be insecure about their leadership acumen. Lay leaders may be insecure about their theological acumen. Together, however, they make a powerful combination. 

Ministry Excellence: More ministry for less money

All indications seem to point to a fundamental economic shift taking place in our country, and indeed globally. This shift may well impact the amount of money that is available for ministry and the days of year over year automatic increases may be coming to an end. This is not necessarily a bad thing in that it forces ministries to think carefully about how they use the resources they have and to look at ways to leverage what may be fewer and more precious dollars.

The foundation of ministry has always been people first and money second, although we all acknowledge that funding is important and necessary. The question is whether there are ways of doing what we do without the kinds of increases we have been used to in the past. While this issue is on the horizon for the ministry world it has been the reality in the business world for some time.

Finding ways to do more with less is known as "lean manufacturing," or "lean management" in the for profit sector. For instance, I know of one firm that was able to drive a very significant amount of overhead from its annual costs, decrease the inventory in its warehouses, speed up delivery of its product and drastically decrease inventory damage all of which went to the bottom line. And this was a very well run company. Yet, by thinking differently and doing some things differently it decreased its staff, integrated its processes and saved very significant dollars which in an upside down economy not only allowed them to survive but to thrive.

I believe that the same kind of thinking would not only benefit ministries but may become a non-negotiable in the new economy that is emerging. In ReachGlobal, for instance, we have been working with a consultant from the lean management sector to help us in a host of ways from more efficient meetings, to better planning and evaluation tools, scalable processes, eliminating duplicate systems, time wasters and breaking down divisional silos that prevent efficient and effective operations and decisions. In fact, we will not hire new support staff until we have rigorously determined that there are not other efficiencies that can be found. We call this effort ministry excellence and it is paying significant dividends. It is all about being the best we can be and using the people and dollars we have to their best advantage.

I sometimes hear people say, "we should not run a ministry like a business." Yes, a ministry is different than a business in its mission and end result but I believe that God would desire us to honor Him in our stewardship of people and resources. Perhaps the right answer is that ministries should be run better than many businesses because unlike the quarterly dividends of many corporations, our stakes are eternal. We all work with limited resources but God is able to provide what we actually need as opposed to what we usually want. It may be that He would entrust more to us as we are prudent and careful with what He so generously provides.

It would seem that the marketplace with its lean manufacturing and management has some things to teach ministries. Ministry excellence is a way to see more ministry with less money through creative and disciplined management of our resources.

The amazing power of focus

What makes the difference between two equally gifted individuals, one of whom sees significant results from their work (and life in general) while the other does not? Often the answer is simple but profound: The productive individual has far greater focus to what they do in life while the less productive individuals energies are diffused by the lack of focus.

Focus is all about understanding what is important to us today, this week, this month or this year and then organizing our time and energies around what is important rather than being distracted by the less important. It is the discipline of prioritizing the most important things we need to accomplish from all the things we could give our attention to and then having the discipline to schedule those priorities first. That means we say yes to a few important things and no to many less important things. 

My guess is that we would all agree with the above definition of focus. Why, then is focus so difficult - we all struggle with keeping focused. The answer I think is pretty simple. First because it takes more intentionality and discipline to be focused than it does to live with lack of focus. Second, there are always pressures from those around us who have agendas for our lives, and third, it is simply harder to focus than it is to allow ourselves to be distracted by the good at the expense of the best. 

So why bother? Many don't! But those who do simply accomplish more than those who don't. They live with greater satisfaction knowing that they are doing what really counts and their focus spills over to family, ministry and all that is really important in life. This is not about working harder, it is about working smarter and in doing so we actually end up with more time for non work activities.

We have one life to live and we ought to live it well. God has given us specific gifts and we ought to steward those gifts. Jesus did not live accidentally but intentionally and so should we. Our greatest joy comes when we live out God's call on our lives but like all other things that takes focus and intentionality. The more focused we are the better we are in all areas of life: our work, our marriage, our ministry, and our personal walk. Focus is powerful.

When ministries need to change

Many ministries have not kept up with the changes in today's world. This includes many churches but it is especially true in the mission world where I work. In many organizations radical change is needed.

A common response when faced with the need to change is to start tweaking the current paradigm. Tweaking is "fear based change." We are so afraid to rock the boat significantly that we hope we can tweak our way out of our predicament. It never works. Change requires new paradigms in how we think and new ways of delivering on our mission. Furthermore, talking change but making tweaks tells the whole staff that leadership is not truly committed to change so they can keep their heads down and continue to do what they have always done.

A similar response is that of incremental change. Going in the right direction but slowly. At the pace of change in our world today, those who move slowly will find themselves in the same place they currently are as change in our environment outpaces our ability to respond.

Another observation. Ministries are often unwilling to bring in an outside facilitator to help in the change process or to bring in new leadership from the outside. The sub culture they have created is not friendly to those coming from the outside with new ideas and new ways of thinking. This is an absolute killer of any real change because it leaves one locked into the very culture that must change if the organization is going to change. I am watching several ministry organizations right now wrestling with needed changes but until they bring in someone from outside their insular culture there is no chance that it will happen.

Often the leaders who brought an organization to where it is today cannot take it to where it needs to go tomorrow. But until boards and current leaders face that reality they will not move forward. Sometimes courageous choices need to be made and leadership or board changes need to take place if we want to re-invision the organization for its next run. Remember that while we always honor people, our stewardship of the ministry requires us to do the right thing for the ministry even if it means changes in staff. That is the real world. Do it graciously but don't be afraid to do it.

The issue of leadership courage is huge in change. Leading change is a tough business. People resist, some get nasty, change is messy, personnel changes must take place which can be hard, arrows come! It is the nature of change. Organizations that desire to change but who don't have a leader who can effectively lead the change will lose. In addition that leader must be able to articulate the new realities and vision so that people have clarity on where they are going even if they don't like the white waters of change.

If you know your organization needs significant change ask yourself these questions. Do we have clarity on what the future should look like? Do we have a leader who can take us there? Do we need to bring key staff in from the outside? Do we have the courage to let people go who no longer fit? Do we have the resolve to see this through? Are we willing to make radical paradigm shifts to get us to where we need to be?

Investing in your staff

It is easy for leaders at all levels to become so busy with their own work that they neglect one of their fundamental responsibilities - growing their staff. For those of us who lead, staff development is not an ancillary but a primary part of our job. In fact, our ministry success is deeply wrapped up with the quality, focus and capacity of those who work under our leadership. Not only that: leading others is a stewardship and they have a right to expect that we will help them become all that they can be in the positions they are in.

This is not about micromanaging - a demotivating activity for staff. Nor is it about telling them how to do what they need to do - if one needs to do that one has the wrong staff. Rather it is about understanding the wiring of staff members and through dialogue and discussion helping them maximize their gifts strategically in the role they play.

Good leaders are exegetes of their staff. They seek to understand how each individual is wired, what motivates and demotivates them, where their strengths and weakness are, their emotional intelligence and even the shadow side of their personality (we all have one). Without a basic understanding of these elements of personality one cannot help others grow and develop. That is why staff development is a very personalized art and why leaders need to take the time to get to know those they supervise in more than a superficial way.

One of the greatest gifts we can give staff is time with them in dialogue regarding their work. There are three specific things that I look for: focus, strategy and relationships.

Focus is all about helping staff keep the main thing the main thing and not become distracted by activity. Activity does not equal results. Results come from a clear and focused set of priorities that is translated into schedule and activity. Can your staff articulate what is most important in their work and do their schedule and priorities reflect those big rocks they have articulated. Further do they have the correct big rocks? Lack of focus is one of the primary reasons for less than satisfactory results for all of us.

Second, do they have a strategy that makes sense? Is their strategy designed for addition (based around what they can do) or multiplication (getting others involved)? Does their strategy maximize the opportunity or leave things on the table? Socratic dialogue around these issues can sharpen their thinking and help them to leverage their time and efforts for the best results.

Third, how are are they doing with other staff and volunteers? Relationships are the coinage of ministry success. Helping staff grow in their ability to work with others productively, handle robust and candid discussion without defensiveness and resolve conflict and differences are non-negotiable elements of ministry success. Don't wait till there is a crisis to press into relational issues. They matter all the time.

An extended conversation around these kinds of things on a monthly basis will help you surface issues, talk through challenges, keep the focus sharp and help your staff report think more strategically. If we neglect this kind of time with direct reports we will inevitably pay for it. It is one of the best investments we can make because our ministry success is directly tied to the ministry acumen of those we lead. Make the investment monthly and you will reap the benefits in a big way.

Seven questions for every leader

Christian ministries have a special responsibility to live out the convictions they espouse within their own organizations and with their staff and constituents. The actions of leaders speak volumes about the true integrity of their ministry. Here are some questions ministry leaders should ask themselves and one another on a regular basis.

One: is there any stated ministry conviction, value or commitment which we proclaim that is not practiced internally? For instance, many ministries talk about dependence on God in all they do. Is that dependence practiced within the ministry itself in a tangible and significant way? We should not ask of others what we ourselves do not practice.

Two: is our treatment of our staff consistent with how Christian relationships are described in Scripture? This includes fairness, compassion, kindness, patience, consideration, forgiveness, redemptive spirits, a commitment to grow them and help them become all they can be. Does our internal persona with staff match our outward persona with the public or our constituency? How we relate to and treat those who work for us is the test of our relationships.

Three: are we truthful and candid with both our staff and constituents about issues related to the ministry? Truth and honesty is one of the highest values of a holy God. Skirting the truth for spin purposes or withholding truth when it is inconvenient is a violation of God's character. This includes what we communicate to our constituents about the results of our ministries. Falsehoods are lies and do not reflect the character of God.

Fourth: do we handle conflict in our ministries in a God honoring way? Do we invite honest feedback and dialogue even when it challenges us? Do we keep short accounts when relationships have been breached? Do we forgive and extend grace when needed?

Fifth: would our staff describe us as humble, non-defensive, open to and inviting dialogue, teachable and committed to ministry success above our own success? Our staff read us well over time and their answers to these questions may be more accurate than our own. Ministry humility and openness starts with ministry leaders and is caught by staff - if we are modeling them.

Sixth: would our staff describe us as servant leaders committed to their success? Servant leadership does not start with our constituents but with our own staff. We are either deeply committed to helping them succeed or we are not. Ours is either a generous or selfish leadership.

Seventh: are we focused on the mission of the organization or are we distracted by our own agendas? Many leaders become more enamored by their personal agendas then staying focused on the mission of the organization they lead. The temptation is natural as leaders are given many opportunities outside their immediate responsibilities. When those opportunities get in the way of their primary mission, however, they lose leadership capital internally.

This is really about authenticity: being who we say we are with our own staff who know us best and never allowing ourselves to be something different internally than we are to the public. It is having the integrity of living the convictions we espouse.

Inside out: Why our personal issues impact others

We often do not pay close enough attention to our inner lives - those things that wake us up in the night, anger we harbor over issues or people, anxieties that cause a slow grade burn in our stomach, worries or unresolved issues or besetting sin. We figure these are just our issues but the truth is that they become other peoples issues as well because Jesus said that what is in our hearts (and minds) is what spills over to others from our lives (Matthew 7:15-23).

I put it this way. We live inside out. What resides inside us inevitably spills over to others whether we are aware of it or not. On the negative side, it can exhibit itself in irritability, shortness, lack of compassion or understanding or even anger which has nothing to do with those who are on the receiving end but has everything to do with issues we are struggling with. I think of the difficulty I imposed on my wife and kids during a time of depression. They took the brunt of my issues. I was living inside out even though I didn't want to or intend to. Dishealth inside - as it spills out can create missunderstandings, the break up of friendships, treating others poorly and it's ripples can be large and unhealthy. This is why people with significant dysfunctions cause chaos and dysfunctions in relationships and friendships.

On the positive side, when we are healthy, at peace with ourselves, our situation and with others, that peace spills out in kindness, compassion, graciousness, patience and in all kinds of ways that reflect the fruit of the Spirit. What is inside will spill over because we live inside out. The healther we are personally the healthier our impact on those around us. That health encourages health in others as well. It's ripples are large and many. Think of how the righeousness and health of Jesus rippled on those around Him and how it not only attracted others to Him but to desire what He had. Inner health lived inside out is powerful, wonderful and magnetic.

Because we live inside out we need to first be aware of the unresolved issues in our own lives (we all have them) and then do all we can to resolve them in a healthy manner. Unresolved issues cause issues for others.

We also need to be aware of how our inner issues manifest themselves to others while we are working through them. They do: And the more aware we are of them the better we can work to ensure that they do not negatively impact others.

Third, when we are dealing with something particularly difficult it is often helpful to disclose those challenges to others so that they can support, and pray for us as well as understand when we are short, unkind or irritable. People around us will give us grace if they understand some of the pressures we are dealing with.

Remember, we live inside out, whether we know it or not. For those of use who live in the leadership arena the stakes regarding our inner health are even higher because our inner lives ripple on that many more people.