Organizational Gaps: Vision vs. Reality

Those who lead entrepreneurial ministries, or ministries going through change always face a challenge. It is the gap between the organizations vision for who they want to be and where they want to go and the reality of where they actually are.

A healthy organization's vision for itself is never full realized because as it becomes better at what it does the goal line continues to move. Thus the gap between vision and reality is always a reality for healthy organizations.

There are seven common responses to organizational change and to the gap between vision and reality. Understanding how people respond and why they respond the way they do can help leaders negotiate the whitewater of change and deal with the responses that follow from change and the space between current reality and desired future.

The continuum of responses runs from resistors to change to active evangelists of change.

Resisters. Resisters can come in two forms, active and passive. These are the people who don't like change, or are so vested in the past that they cannot envision the future - or don't want to. Active resisters are vocal about their opposition to the future being articulated. There are also passive resisters who pay lip service to the new future but do not bring their actions into alignment with it. They quietly rather than actively resist.

Cynics. Cynics choose to believe that there are ulterior motives behind the change being proposed. Typically, they are deeply cynical toward leadership and therefore transfer their cynicism toward the ideas that leaders propose. They will often see change as the flavor of the month and figure that given time the proposed changes will go away and the organization will go back to what it was. Cynics will often call attention to the gap between where a leader is calling the organization and where it is - using that gap as proof that the vision is either unattainable or foolish.

Loyal followers. These are individuals who like organizational clarity and who appreciate its articulation - whatever it is. They appreciate clear leadership and simply want to know what the direction is and they will follow that direction. While they will not necessarily promote change, they will gladly move in the direction that leaders propose, trusting those leaders in their direction.

Idealists. These are individuals who readily grab on to the vision of the future, embrace it, love it and expect that the organization will be there today. The up side is that they embrace the vision quickly. The down side is that they can easily become disillusioned and critical when change does not happen at the pace or in the way they desire. It is very difficult for idealists to be patient or accept gaps between vision and reality.

Realists. Realists understand both where the organization is trying to go and where it currently is. They understand the challenges of change, will not stand in the way of change and usually are not overly bothered by the gap.

Change agents. These individuals not only embrace the future, understand the past and present but they actively work all the time to close the gap between vision and reality. They take responsibility in their areas of influence and leadership to personally work on closing the gap. They are voices in the organization for the preferred future and work well with leaders who are the evangelists of change. In many ways, change agents are the guiding coalition for leaders seeking to bring change.

Evangelists for change. These are the leaders who are actively engaged in helping the organization move from reality to their preferred vision, and calling others to join them in the effort. They explain change, are architects of the new, and do all that they can to help move the organization from where it is to where it needs to go. They are deeply realistic about what is, deeply passionate about what must be and have the resolve to see the process through.

Two questions present themselves. First, where are you on this continuum in a change process and where are those around you? Understanding your position and that of others helps one understand the various responses to change and attitudes and actions related to change.

Perseverance

Discouragement is one of the prices of ministry leadership. Coupled with fatigue it is even deadlier. It is Jonah sitting under a tree wanting to die, Elijah the same having escaped from Ahab or David hiding out in a cave from Saul. It is Timothy taking shots because he was young. It is the grind of ministry with the demands of people situations, arrows that come, conflicts to be mediated that place us in seasons of tiredness. This is equally true for vocational or lay ministry leaders.

There are times in life when our primary assignment from God is simply to persevere - to gut it out in the face of discouragement, adversity, illness, or issues of life that leave us tired, used up and emotionally and physically drained. The very act of perseverance can be a huge act of obedience in those tough times. Sometimes perseverance in the face of adversity is the one thing we must concentrate on above all others.

When we choose to throw in the towel – many do, the evil one wins. If we get angry – it is easy – the evil one wins. If we ignore it, we do so at our own peril. If we go into self pity, we surrender to others or our situation.

One thing I have learned is that one should never walk through times of adversity and discouragement alone. Our perspective and judgment is impaired by the circumstances and fatigue we face. This is when we need our most trusted friends and confidants who will speak truth to us and provide us with perspective we don’t have at the moment.

The second thing I have learned is the absolute necessity of rest – whether we think we have the time for it or not. Lack of rest leaves us dangerously low on reserves that we desperately need. Fatigue over a long period is dangerous.

Finally, this is the time to really press into God. Not necessarily looking for justice or resolution but looking for His presence to minister to us personally. To be with us. To experience His love and grace and mercy in the midst of our pain. Too often our pressing in is for resolution and justice when what we really need at the moment most is Him: to be still and know that He is God.

Discouragement and fatigue are seasons of ministry. All of us face those seasons, not all make it through. To make it through one needs a strategy: key people, rest and seeking the person of God for no other reason than we need Him. Remember there always comes a new dawn with new promise. As Jeremiah reminds us as he stood in the rubble of Jerusalem, His mercies are new every morning. Great is his faithfulness. That is true in hard times and good!

Treasures

Treasures are powerful magnets that have a tremendous pull on our lives one way or the other. They are never a neutral force. Our use of our treasures and our attitude toward them will either help or hurt our relationship with God. With treasure there is never any neutral ground. This is what Jesus wants us to understand.

Matthew 6:19-21: “Do not store up for yourselves treasures on earth, where moth and rust destroy, and where thieves break in and steal. But store up for yourselves treasures in heaven, where moth and rust do not destroy, and where thieves do not break in and steal. For where your treasure is, there your heart will be also.”

Here is the connection between our hearts and our treasure: Our hearts always follow our treasure! “Where your treasure is, there your heart will be also. Our heart follows our treasure so making sure our treasure is in the right place is foundational for how we relate to God.

Our treasure impacts our relationship with God!

Each of us has two investment strategies we can follow with the stuff God has given us and which strategy we choose will determine how connected we are to our Father.

The first investment strategy is that we can invest in ourselves. The mindset of the person who uses their treasure to invest in themselves, their priorities, and their desires without regard for what God might want with their treasures can be described this way: What I have is mine, life is about me, I am the owner of all that I have, I earned it and the focus of my life is on me.

In verse 19, we see what Jesus has to say about investing in ourselves: “Do not store up for yourselves treasures on earth, where moth and rust destroy, and where thieves break in and steal.”

Do you see why Jesus says this is a bad idea? It’s the Bernie Madoff thing. You think you can store it up – that it can provide security – that it can deliver on its promises that it will make you happy and satisfied and fulfilled and you find out that is not true and in the end the treasure box is empty because you can’t take it with you.

Actually, thinking that our stuff can buy us happiness is the Devil’s Ultimate Ponzi Scheme: He wants us to think that our stuff will make us happy, that our stuff will buy us security, that life is about us and our pleasure when in truth his promises are empty promises and all of us have learned one way or another that stuff cannot deliver on its promise.

Have you ever wanted something really, really badly? You thought about it, fantasized about it, dreamed about it and finally the day came and you got it. And a couple of years later you asked yourself what the big deal had been?

For years and years I drove beater cars. Every time I got in my car I wondered what it would be like to have a really nice one. Every Sunday I would drool over the new car ads and finally one day I found the car of my dreams, a brand new white Accra with tan leather seats, six speeds (my son says it goes really fast like 120) sport tires and that awesome new car smell. I was in heaven…for a time. Six years later I am used to it, I like it but it certainly did not deliver on much life satisfaction. It is only a car! You ever had that happen?

The ponzi scheme of the devil is that our stuff will deliver on life satisfaction when in fact, the more we have the more unsatisfying it is because the more evident it is that our stuff is just stuff. And one day like those who invested with Bernie – it is also all gone.

Jesus has an alternate investment strategy. He says we can invest in God’s Kingdom, verse 20. “But store up for yourselves treasures in heaven, where moth and rust do not destroy and where thieves do not break in and steal.” This is actually an amazing statement because Jesus says, you cannot take your stuff with you but you can send it on ahead of you.

Here is the mindset of those who invest in His kingdom. They see all of what they have as His rather than theirs. They see life as about Him, not me. Rather than owners they see themselves as stewards. Rather than I earned it, they know He gave it. Rather than a focus on me, they have a focus on God and His purposes.

Those are very different world views. The first world view says life is about me so that I will accumulate all that I can, spend all that I can and save all that I can. The second world view says that life is about God so that I will give all that I can, share all that I can and invest everything I can in things that will build His kingdom. These world views are 180 degrees from one another.

How is it that we can store up treasures in heaven with our treasures on earth? Think about this: There are only three things that cross the line from time to eternity. Our own spiritual maturity; the lives we have impacted with the love of Jesus; and the financial investments we have made that helped others find Christ or grow in Christ. Nothing else crosses the line from time to eternity.

But, any treasure that I invest in the expansion of God’s kingdom becomes a treasure that I store up in heaven because it resulted in lives changed and people coming to Christ. You cannot take it with you but you can send it ahead of you. The ponzi scheme of Satan cannot deliver and you lose it all in the end. Invest in God’s kingdom and you live with the investment results for all eternity. Which choice are you making with your treasure?

Why does it matter? Because our heart and life focus follow our investments! Verse 21, “For where your treasure is, there you heart will be also. Remember the two life views? Our treasures are either focused on ourselves or on God’s kingdom and our hearts follow the direction in which we invest our treasures: Self or God. Each of us has one treasure but two investment options. Our hearts will follow the investment option we choose.

Jesus wants us to understand that we cannot be focused in both directions! We are either focused on ourselves or on God’s Kingdom. Where we have our treasures is where our focus goes. Our hearts and life focus follow our investments. Jesus wants us to carefully consider which direction our lives are focused: On ourselves or on God!

Treasures are powerful magnets that have a tremendous pull on our lives one way or the other. They are never a neutral force. Our use of our treasures and our attitude toward them will either help or hurt our relationship with God. With treasure there is never any neutral ground.

Attitudes of Grace

There are few more important themes in Scripture than that of grace. One of the hallmarks of Christ is that He was full of "grace and truth" (John 1:17). The gospel is all about the grace of God applied to our lives, His unmerited favor given freely to us not only in salvation but on a daily basis!

As one reads the gospels, one sees Christ interacting with graciousness with all, with the exception of the Pharisees who were hypocrites. There was always truth in His conversations but it was a gracious truth.

Organizational leaders set an example and monitor the culture of the organization or team that they lead. In the Christian world, one of the hallmarks of our ethos should be a graciousness in our interactions with one another.

There are many attitudes that do not exude grace: gossip, cynicism, mistrust, assuming the worst rather than the best, anger, and impatience. These are often encountered but they do not reflect the character and attitudes of grace. In fact, they are the opposite of grace: ungracious judgement of others.

This does not mean that we cannot address questions, issues or press into dialogue on difficult subjects. Just the opposite should be true and Jesus certainly did not dodge the difficult conversations or issues. What it does mean is that as we interact with one another, the grace that Jesus gave to us ought to be evident in our interactions with one another. His grace to us ought to be our grace to one another. To not show grace to one another is to deny God's grace to us.

Grace and truth is a powerful combination that creates a unique and God honoring ethos in any organization. Leaders model it and call others to it.

Raising the Bar

I am convinced that one of the most important discussions we can have as ministry teams is how we can raise the bar on our effectiveness - personally and corporately. This is not about working harder or longer but working smarter and with greater focus. It is easy for all of us to gravitate toward the comfortable rather than to stay focused on what is most important.

There are a number of questions that can help us reflect on ways we can raise the bar.

As I look at the coming week what is the single most important thing I need to do in order to move the ball down the court? That may sound simplistic but the truth is that getting the most strategic thing done in the course of a week is far more important than getting many non strategic things done.

Do I take time each month to prioritize my work and activities? One of the secrets of highly productive people is that they take the time to think about their upcoming month and prioritize their activities so that what is most important gets done and those things that are of lesser importance are done last. I do this with a Personal Retreat Day each month to think through my schedule and activities.

If there was one thing that would help me be more productive, what would it be? This can be as simple as scheduling the most important activities at the time when we are at our best, or blocking out time without interruption, email or phone calls. Answering this simple question - and acting on it - can make a significant difference in effectiveness.

Are there activities in my schedule that I could simply eliminate to free up time for more important things? We often accumulate activities and obligations that over time start to weigh us down when critical analysis would tell us that they are no longer critical to our work. Time is the one thing we can never get back so jettisoning those obligations that are not critical can help us move to the next level.

Are there activities that need to get done that can be done by others in order to free up my time for those things that only I can do? Often, there are activities that someone needs to do but that we don't need to do. On the other hand, there are some things we must do because we do them better than others. Delegating what we don't need to do frees us up to do those things that we really must do. A rule of thumb is that if someone else can do something 70% as well as I can, I should generally let it go.

Can I connect my activity with specific key results that I want to see from my work? Remember that there is a difference between activity and results. Often our activity gets in the way of focusing on the few key results that we want to see from our work. Making sure that our activity is the right activity to get to those results is a simple but profound principle.

Does my calendar reflect my priorities? Our calendars (how we spend our time) tell the real story of what our priorities are. Unfortunately there is often a disparity between what we would say our priorities are and how we actually use our time. Bringing our calendar into alignment with our priorities is a game changer.

Taking time to reflect on our activity, lives and work will almost always help us raise the bar on our effectiveness. Taking the time to slow down and think through what we are doing and how we are doing it can be truly freeing.

Authentic Faith

Paul speaks often of "authentic" or "sincere" faith. Why does he use these adjectives in describing our faith? He does so because there is often a significant gap between what we say we believe and how we actually live.

Those who have travelled much have met a British woman who seems to have something of a monopoly in speaking to us on public subways. Perhaps the most often heard reminder from this woman as train doors open is "Please mind the gap." The gap is the space between the train floor and the station floor.

Paul is encouraging us to mind the gap between what we profess to believe and how we actually live in speaking of authentic faith. I believe that closing that gap is one of the ongoing disciplines and challenges of following Jesus. The smaller the gap, the more authentic our faith is. The larger the gap, the less authentic our faith.

Paul's advice to his protege, Timothy, was to "Be diligent in these matters; give yourself wholly to them, so that everyone may see your progress. Watch your life and doctrine closely" (1 Timothy 4:15-16). Our life and our doctrine are integrally connected. Fine doctrine means nothing when it is not connected to a life that lives that doctrine out.

How are you doing today in minding the gap in your life? Is there a specific area where God has been talking to you about closing a gap? It makes a difference!

The Danger of Inconsistency

One of the traits that builds great trust between leaders and those they lead is personal and organizational consistency: the knowledge that what is said is meant and what is meant is lived out. Inconsistency breeds mistrust while consistency breeds trust.

A lack of consistent direction plagues many ministries. When a pastor suggests a direction to his staff that is different than what the board has decided, one has inconsistency. When leaders change their minds on directional issues on a regular basis there is inconsistency. When a stated direction or conviction is easily changed or violated, there is inconsistency. When people are allowed to violate stated commitments there is inconsistency.

Inconsistency confuses people - breeds cynicism and sends a message that what we say we are committed to is negotiable after all. If a leader can violate stated convictions, why cannot others - and they will. One of the reasons that values and guiding principles are viewed with some suspicion is that people have seen such values written and then ignored all too often. It is better not to write them than to do so and violate them. The same is true for other commitments that are made about who the organization is, what it is committed to and how it intends to move forward.

Many in our organization have heard me state, "Do not underestimate my resolve" around our mission, our values, our central ministry purpose and our preferred culture. Our stated commitments around these four areas which describe who we are are deep and carved in stone. We believe what we say and are committed to getting to what we believe. It is not always done perfectly but we want to do it consistently and send a strong message that these commitments are non-negotiable and will be lived out.

How strong is your resolve around your organizational commitments? Are your commitments and actions in alignment? Are you consistent with your message? Would those you lead be able to articulate what your commitments are? Do they know you are really serious about them? Is your board serious about what they say is important?

Consistency matters!