Heart or head leadership

I encounter three kinds of leaders. Those who lead from their heart, those who lead from their head and those who lead from both. Let me explain.

Heart leaders have very tender hearts and because of it everyone loves them. They are like chaplains to their staff and they don't want anyone to be unhappy. When someone is, they want to solve it. 

There is, however, a significant downside to those who lead only from their heart. First, their "chaplaincy" role can get in the way of their leadership and supervisory role. Second, in their desire to make everyone happy they easily agree to things that are not in the best interests of the organization as a whole and may in fact be unfair to others in the organization (when preference is given). Third, they find it hard to make tough choices that impact people because their strongest bent is not to cause anyone unhappiness. And fourth, they often ignore issues that require confrontation since they are deeply conflict adverse. 

The irony is that over time, a leader who leads primarily from their heart creates a dysfunctional organization rather than the healthy one they think they are creating because of their sensitive heart. 

Then there is the leader who leads only from his/her head. They are all facts, policies, figures, and bottom line. Often they will make decisions that may be right but in ways that hurt people. There is no margin for compassion or flexibility on issues that they could be flexible on. The downside is evident. There is not a spirit of empathy or compassion, individual needs are not addressed even when they could be and process is not a high priority so that even good decisions are carried out in a way that disempower people. This style of leadership can be as dysfunctional as the first style, just for opposite reasons.

There is a third option that is far healthier than these two and that is to lead from both our hearts and our head. Here we are committed to always doing the right thing (not meaning the easy thing) but in a way that honors people and takes their concerns into account. In this leadership style we take people's issues into account but at the same time do not do for one what we would be unwilling to do for another and do not show favoritism! Nor do we ignore personnel or work issues because we don't want to make others feel bad. That is simply leadership default and while it may feel fair it is really unfair to everyone else in the organization.

Heart/Head leadership makes these commitments:

• I will always take into account the legitimate concerns of my staff
• I will be flexible to meet their needs without showing favoritism or extending to one what I would not extend to another all things being equal
• I will make decisions that are best for the organization as a whole but be deeply sensitive to how those decisions impact people and are carried out
• I will foster a caring, collegial workplace where people genuinely matter and where we are committed to accomplishing the mission God has given us
• I will do all I can to honor staff in the accomplishment of our mission, even when changes need to be made

Since all of us are wired toward either heart or head leadership, having people around us who can balance out our bent is helpful and important. Both matter!

Choosing the right leaders in your church: You get what you choose!

This is the time of the year that many congregations choose leaders for their congregation. Whether it is called the Leadership Board, Church Council, Deacons or by some other name the quality of those you choose will in large part determine the health of your church and ministry in the years to come. 

This is not an area to take lightly or to compromise. Churches get what they deserve when it comes to choosing leaders - for better or for worse. In fact it takes only one bad choice to poison a whole board - or to keep the board tied up in trying to deal with the individual rather than on missional issues.

I believe that he New Testament spells out six core responsibilities of leaders for the church and these responsibilities have a significant bearing on who we choose to lead. If they are not qualified to do these things you need to think again. 

The six responsibilities of church leaders are:

1. To keep the spiritual temperature high
2. To ensure the congregation is well taught
3. To ensure that the congregation is protected from heresy, division and ongoing serious and unrepentant sin
4. To ensure the congregation is cared for
5. To ensure that people are developed, empowered and released in meaningful ministry (inside and outside of the church)
6. To ensure that the congregation is led well in missional ministry

If those are the six key responsibilities of church leaders what are the personal profile of a good church leader. If we look at the New Testament for its explicit and implicit statements on the matter we see 13 non-negotiable characteristics of a good church leader.

1. They exhibit a Godly Character and lifestyle
2. They have a deep passion for Jesus
3. They exhibit personal humility
4. They love people
5. They are life long learners
6. They agree with God's leadership assignment for church leaders
7. They are able or willing to grapple with the future
8. They are team focused
9. They are a willing leader
10. They have positive influence on others
11. They are purveyors of hope
12. They have a action bias
13. They have good Emotional Intelligence

In case you wonder where #13 comes from in the New Testament - it is implied as you cannot fulfill many of the other characteristics without good Emotional Intelligence.

Remember, it takes only one bad apple on a board to destroy a board's effectiveness. Every board should have a job description including qualifications and a board covenant that spells out how the board operates. The health of the board will be directly reflected in the health of the church. Be clear about what you want in board members and focus a great deal of attention on building a healthy board team.

See these articles as well:

Operate without a board covenant at your risk

Signs of a dysfunctional church board

Rethinking leadership selection for the church

Cutting through the fog of what good leadership looks like!

For those of us who lead, there are constant voices telling us how to do it, what good leaders look like, the secrets to leadership success and the din can be loud. Even disheartening! We know that we will never be as good a leader as (fill in the blank) or achieve what (fill in the blank) has done or have the influence as (fill in the blank).

So let me be perfectly frank: Much of what we hear and think about leadership is - well - crock! Ezra was not Nehemiah, who was not Esther, who was not Deborah, who was not Paul who was not David who was not Barnabas who was not you who is not me.

Here is what we do know about leaders. We are all made differently and all lead from the wiring and gifting that God uniquely gave to us. We should not expect others to lead like we do  and we should not expect to lead like others. Period!

In addition, because I lead a larger or smaller team than someone else is not a measure of my leadership skill. It is where God has placed me and my job is to lead as well as possible.

Finally, there are some universal characteristics of good leaders. They clarify the future and where the group needs to go. They develop, empower and release people into meaningful ministry and responsibility. They model the character and practices that they expect of others. They develop those they lead. They keep the team focused on the main thing and measure results. They give away credit for success and take responsibility for failure. They build teams of competent people.

How they do these things will be a matter of how they are gifted and wired. That they do these things indicates that they can lead well. Oh, one other thing, when they look behind them they see people who are willingly following.

If you lead, don't get caught in the comparison trap or try to lead like others. If God wanted you to be them He would have made you them. Instead He made you you for a specific reason. Learn from others but lead from the way in which God made you.

The dignity and gift of productive work

It is not unusual to hear people complain about their work. Just listen to the conversation around you on a plane or even the overheard phone conversations from the individual sitting next to you in the airline club. Bosses we don't like, crazy staff situations, suppliers who didn't come through policies that irritate.

But how often do we see work as a gift from God? A gift that gives us the dignity of making a living, providing for our families and using our creative skills in a meaningful way. The very fact that God "worked" six days in creation and rested on the seventh day was an example to us that He created us for work. For all the difficulties of the workplace, just talk to someone who has lost their job and is desperate to find one and we begin to realize the dignity and gift of work.

Work also puts us into contact with a group of individuals that Jesus wants us to influence and touch with His love. If your workplace is dysfunctional - you have the opportunity to bring the gift of sanity and care. Everyone we work with struggles with the same common life issues allowing us to be Jesus to them in hard times. Unfortunately work is the one thing we don't hear about in messages today and yet it is integral to most of our lives. In ignoring it we have ignored a gift from God.

I heard the story of a grizzled vendor in a poor country who sat every day in the same place, selling his beads, talking to those who came by and interacting with his fellow vendors. One day a tourist came and asked if he could buy all his beads. The vendor said no. The puzzled tourist asked why he wouldn't want to sell his whole stock. The old man looked at him and said, "Look around here. See all my friends? If I sold you all my stock I would have nothing to do here. This is my life. I need some to sell later, and tomorrow and next week." He understood that work gave his life meaning and value and dignity was was not willing to give it up. For him, work was not a commodity but something that gave meaning to life.

We were created for work. At creation God told Adam and Eve to rule over creation and work the Garden he created for them. Work was never a curse but a blessing. It can be hard, challenging and people can be irritating. It also gives our lives rhythm and meaning, allowing us to use our God given gifts and skills. 

If you have work, consider thanking God for the gift today. For those of your friends who do not have the gift, pray that they will find meaninful work.

The EQ factor in the leadership equation

Good leaders have good EQ! They understand its implications, know themselves and tendencies for good and bad, manage their shadow side, are open to input, are non defensive, empathetic and always growing their Emotional Intelligence. 

I am convinced that poor EQ is responsible for more poor leadership behaviors more than any other single factor. One can understand leadership principles, have vision and be able to deliver on it but if one has poor EQ, that one factor will significantly get in the way of their leadership because it negatively impacts those around them.

One must have a desire to grow their EQ but it is not without cost. It means that we are willing to confront, accept and deal with our shadow side. I spoke with leader recently who said, for years people would say he was intimidating and he always figured it was their problem until one day he accepted the fact that it was indeed how he was often perceived and started to manage the behaviors that caused the negative reaction to his communication style.

Here is the reason that many don't grow their EQ. It means that we have to listen to others and hear things about ourselves that we don't want to hear. It means that we must be willing to own the truth of those parts of our behaviors that hurt others and finally it means that we need to manage our behaviors so that they don't negatively impact others. Of course, we become better people, better leaders and are a lot easier to work with when we do.

At its root, good EQ is all about humility. The humility to hear, to learn to modify our behaviors and to not need to be right or to guard our pride and reputation. At its root, bad EQ is often about pride - the defenses we put up so that we don't have to confront the real us. That is why the best leaders are always humble leaders. Humility is the necessary ingredient to face truth in our lives and to commit ourselves to personal growth.

The irony in not owning up to our dark side is that it is not a secret to others. We are the only ones who don't get it. Those around us get it well as they must live with its consequences on their lives. Thus we lose nothing by acknowledging our deficits and working to manage them. In fact, our openness to our weaknesses brings the respect of others. Transparency is a valued asset in leadership.

Five questions every good manager periodically asks their staff

The reality of leadership is that generally staff will often not tell us key things unless we ask. When we ask, however, we are likely to get a straight answer. Wise leaders ask these five questions periodically of their staff.

1. Is there anything that I do which causes problems for you or disempowers you? 

2. Is there anything that you wish I would do differently?

3. Do you need anything from me?

4. Are you fulfilled in your role and do you believe your gifts are being used to their fullest?

5. What is your happiness factor (1-10)? What would make it higher?

Five simple questions that can create healthy dialogue and significantly enhance your working relationship with staff.

12 ways leaders disempower those they lead

Here are twelve common ways that leaders can disempower those they lead. If you lead others, think about whether any of these apply to you. When leaders engage in these behaviors they lose the trust and confidence of those they lead. 

Don't delegate authority with responsibility
This is particularly disempowering when one is asked to do something but they do not have the authority to get it done. It is a no win situation for everyone involved and displays a lack of trust on the part of a supervisor.

Redoing what staff have done
Yes there are times when it is necessary to tweak what staff have done but a propensity to redo their work on a regular basis disempowers otherwise good staff. This includes situations where one is tasked to solve a problem and then the solution proposed is rejected.

Surprises that create consternation
None of us like surprises and when those surprises create extra work for staff it can be very discouraging. Especially if they could have been given a heads up earlier.

Dismissing ideas out of hand
Good leaders encourage innovation and new ideas. When they are dismissed out of hand, however, they send a strong signal that they are not wanted.

Declare rather than dialogue
None of us like to simply be told what to do. We desire a voice in a decision if it impacts us. In general, declarations disempower while dialogue empowers.

Take credit rather than giving it away
This is one of the most toxic things a leader can do when the credit really belongs to others on the team. It is a sign of narcissism and devalues those who made something happen.

Talk rather than listen
Anytime a leader speaks more than they listen one has a disempowering leader. They are not interested in what others have to say but what they have to tell. 

Don't give equal regard to men and women
Unfortunately this remains an issue in the Christian world. Unequal treatment of men and women is wrong and it disempowers women.

Lack of equal treatment and fairness
When leaders give preferential treatment to someone others take note of the disparity. It is a lack of fairness which disempowers others on the team.

Using the God card
Christian leaders who use the God card - "God told me to do this" - leave others with nowhere to go in dialogue, especially if they have questions of the wisdom of the decision. How do you argue with God?

Double standards
This especially applies to leaders who live and work one way but expect their team to live an work another way. Leaders cannot ask their staff to go where they are not willing to go.

Don't keep them challenged
I commonly find staff who are under challenged and under utilized but their leader has never even asked so they don't know. Not being challenged in one's role carries with it serious disempowerment.

The art of managing up and valuing those who do

I have an amazing staff and one of the things I appreciate about them the most is that they manage up well. In other words, they are skilled at managing me as their leader and it makes me a far better leader.

Every leader needs those who are willing to manage up. We need those who will help us think through different perspectives, consider different options, rethink old paradigms, and help influence direction. Leaders who are resistant to that are poor leaders. Those who welcome it are better leaders because of those who manage them from the side or from below.

I know that not all leaders are willing to listen to messages from below that they don't want to hear. One of the decisions I made long ago was that I would not work for someone who was not willing to listen to what I had to say - they did not need to agree with me but they did need to be willing to listen. 

I realize that we earn the right to speak and there are appropriate ways of speaking and a right time to speak, but all things being equal, those who will not listen to those who work for them are leaders I choose not to work for.

Why do I value those who manage up? First because they have perspectives that I don't have and see things I may not see. All of us suffer from a limited perspective! Second, because they care about the mission of the organization. If they didn't they would not make the effort. Third, because they generally have my best interests in mind - if they didn't they would not bother. 

The last point is one that leaders ought to consider carefully. Generally staff want their leaders to succeed because if they do, so does the team or organization. When leaders are missing something that they need to know (what staff are thinking for instance) it is a great favor to them to clue them in. 

One of the ways I have approached potentially unpopular feedback to those I have worked for is to say something like this: "I want to share some things I have been mulling on. I don't need you to answer me and how you deal with the information is up to you but I want you to know...." This way I have not put someone in a corner, have not told them what they ought to do about it (and that is not my responsibility) but have shared what I think or know for their benefit and consideration. 

I have always appreciated people who have done this with me. I want the information or feedback they have but I am not always able to share what I  know about a situation with them. Giving me the information without needing a response allows me to process and file it away and become a part of whatever course I take. 

It is when people have an agenda that they are pressing on me that such feedback becomes problematic. Managing up with an agenda that a leader do what they want them to do is going to backfire and is a fast route to diminished rather than greater influence.

Leaders who resist feedback from below or the side often get what they deserve as other staff leave them to their own devices knowing that their lack of knowledge will hurt them but also knowing that they don't want to hear. It generally does not work well for either the organization or the leader.

Marriage ministries in the local church

Yesterday I celebrated my 36th wedding anniversary and it got me thinking about marriage, the church and society at large. Those who have been married for a long time know several things. First, that marriage is not easy; second, that it is stronger after weathering the life and marriage storms through the years; three, that we are better people for having to learn how to live with and serve another and four, that stable marriages (even though imperfect) are the best place to raise stable children. 

Which caused me to ask the question: why don't local churches put more emphasis on healthy, strong marriages with a robust marriage ministry? I know some do and I applaud them but the vast majority do not and yet it is one of the most important foundation stones of healthy couples, children and society at large.

Think at what is at stake with healthy marriages. People are far happier married than divorced so it impacts the happiness and therefore the health of individuals. Children raised in stable (not perfect) homes are happier and healthier than those who see their family ripped apart with divorce. The lessons learned by going through the hard times (and we all have them) are invaluable and change us in positive ways if we allow them to. And stable families are the cornerstone of stable communities, and healthy churches.

I am not ignoring the fact that there are circumstances where separation or divorce is the best route for those who are abused or abandoned. That is a reality in a sinful world and I feel deeply for those who have experienced marriage dissolution. The church is far too condemning and exhibits far too little grace for those who have experienced divorce. God is in the business of healing brokenness and so should we be.

But if healthy and intact marriages are so critical to our communities, our churches and God's design for families it would seem that local churches would do everything they could to help couples grow in their marriage relationships. And, to help them weather the inevitable storms that life and relationships bring weather from outside or inside forces.

Marriage can be hard - sometimes very hard, sometimes needing the supernatural grace and forgiveness only available through God's power. But those who go through hard times and stick it out emerge with a greater love and commitment than those who don't. And they can help others do the same.

We focus on many thing in our church ministries. A focus on healthy marriages (and helping the unhealthy ones) is one of the most important things we could do. 

A historic covenant regarding life issues

This past week I had the privilege of participating in a Life Summit hosted by Life International in Grand Rapids Michigan, an international life ministry. I was there because ReachGlobal has partnered with Life International to integrate the issues of life into all the work that we do globally. With the dehumanization of people in many forms in our broken world we believe that the Gospel compels us to join God in bringing life and actively resisting the diminishing of life that was made by the creator in His image (John 10:10).

The title of the covenant is important. 72 Ransom Avenue was the venue for this international forum of ministries committed to the life message. It also has a history: First as a Jewish synagogue, then the major abortion clinic in Grand Rapids and now an international life ministry. It is symbolic of the brokenness of our world and the redemption of Jesus Christ who came to ransom people and bring healing to broken lives. 

Carefully read this covenant. It is not a one issue statement nor a political statement but one that speaks to the responsibility of God's people to be His agents of righteousness. It is a deeply biblical commitment. I am proud to be associated with Life International.

The 72 Ransom Avenue Covenant

God is the source and giver of all life. In a fallen world where the 
sinful dehumanization of life takes many forms, as brothers and 
sisters in Christ we hereby declare:

We believe that God created men and women in His image. Therefore, all human life—from conception to natural death—is sacred and must be treated with dignity and respect.

We believe that because man sinned, God sent His only Son to die so that whoever believes in Him would be granted eternal life. Upon belief in Christ, God’s Holy Spirit works continuously to conform us more fully into the image of God.

We believe that a relationship of trust in Jesus Christ changes lives, communities, and institutions through the power of God’s Spirit and the truth of the Bible.

We believe that a personal relationship with Jesus Christ reimages men and women into His likeness.

We believe that the sanctity of human life message is inseparable from Jesus’ command to go and make disciples of all nations.

We believe that Satan’s goal is to steal, kill, and destroy God’s image at every opportunity. Jesus came to bring abundant life to all mankind, so as His followers, we must be life-giving to a deeply broken and sinful world.

Therefore,

We are committed to addressing all aspects of the dehumanization of life wherever it exists. Through His Church, we will be His agents of mercy, justice, and healing to people who are marginalized, diminished, or abused, and be the advocate for the “least of these.”

We are committed to presenting the Good News of Jesus Christ to all nations.

We are committed to modeling a culture of life that reflects Jesus and to stand against all evil, which is life-taking in all of its forms.

We are committed to prayerfully developing and executing specific strategies for upholding the sanctity of human life worldwide.

We, the below-signed, are resolved to live out this covenant for the 
glory of God and the expansion of His kingdom of life.

Don't be selfish with your faith

As a believer, I have been given an amazing trust - as have you. I often wander the crowded streets of our world and ask the question, "what if I had been born here - without the opportunity to hear the gospel?" 

That question confronts me with the gift that I have in knowing Jesus, experiencing His grace, being given a life purpose and looking forward to eternity with Him. It is a gift, it is undeserved, but more importantly it is a trust.

The question is what do I do with that trust? Do I live selfishly keeping it to myself or do I live selflessly and give it away? I want to live selflessly.

For me that means being intentional about sharing the gift of my faith. It means supporting others who are in the ministry of doing this full time. It means using my financial resources to do all I can to expand His kingdom. 

There is no greater gift than Jesus. How selfishly or selflessly are we living out our faith? How are we stewarding that Gift? In a world that for the most part does not understand Jesus and His gift, those of us who know Him have an amazing gift. Let's not squander it.

Eternal perspectives on ordinary issues

Here's an interesting concept. Many of the ordinary things we do and activities we engage in have eternal consequences. So here is the question: Is it possible to develop eternal perspectives on ordinary issues?

Last year I became a grandfather - which of course means I am gentle and kind and wise (at least in his eyes). An ordinary occurrence (nothing ordinary about my grandson of course) but one that has eternal consequences. How I see my stewardship of this important relationship will impact his relationship with God, with others and perhaps with his divine calling on life. Thus I desire to take an eternal perspective on this special relationship.

Every month I make decisions on my finances - an ordinary issue. Yet, Paul says that we are to be generous and willing to help others and in doing so we store up treasures in heaven. In saying that, he removes my monthly financial decisions from the ordinary and suggests that I take an eternal perspective on my decisions.

Or, take my friendships in our neighborhood with people I like and love and who don't know Jesus. If Mary Ann and I can influence them to look at Jesus and His life changing relationship, our common friendship just took on an eternal perspective. So for the waiters and waitresses in our favorite restaurant - the Downtowner Woodfire Grill. Every meal there presents an opportunity to relate to and love those who serve us and know us and all of a sudden our meal takes on an eternal perspective.

Then there are my deep friendships with those who do know Jesus and are fellow pilgrims in the journey that is life. How I encourage them and influence them - and they me - has eternal results. If we encourage one anther toward a closer walk with Jesus and support one another in the hard times and rejoice in the good times, what are special friendships take on eternal perspective.

When you think of it, there are many ordinary activities in our lives that can actually have an eternal perspective if we pay attention and think them through. Life is more connected with eternity than we often realize. What happens here often has eternal impact. In that perspective, much that we see as ordinary is actually not ordinary at all.

The ability to do critical analysis of staff

A key skill of leaders is that of being able to do critical analysis of people they lead. Critical analysis is not about being critical. It is about the ability to realistically understand and honestly evaluate strengths and weaknesses of people (we all have them) and not to gloss over problematic issues or areas of needed growth.

Many corporations require, for instance, that a supervisor defend the annual review he/she does for subordinates with other select individuals. The reasons is that they want a realistic and honest evaluations rather than glossing over needed areas of growth. They know that without honest discussion, it is possible to ignore important issues.

This matters because one of the most important roles of a supervisor is to help their staff grow and develop and become all that they can be. Unless they are serious about discerning the areas of need growth this will not happen. In the ministry world it is often, frankly ignored to the detriment of staff growth.

It also matters because a lack of such critical analysis impacts others in the organization who either flourish or suffer on the basis of the health of leadership.

Here are some evaluative questions for staff who lead others:

• Do they both empower others but stay connected in order to help them achieve their goals?
• Are they clear on what their missional agenda is and do they communicate it clearly?
• Do they keep their staff focused on the missional agenda at all times?
• How intentionally do they coach their staff?
• Are they able to do critical analysis of their staff in order to position them for success and keep them growing?
• Do you see regular growth in their leadership skill and emotional intelligence? Where do they need to grow?
• If there was one thing that would make a major difference in their leadership, what would it be?
• How focused and disciplined are they in their work?
• Where would they benefit from coaching and growth?
• Are they candidates for a higher level of responsibility? If so, what additional experience do they need to become qualified?

Moving a church from deeply institutional to missional

Those who are attempting to move a church from institutional to missional face a daunting task, but not one that is impossible - with a lot of prayer, wisdom and perseverance. In fact it is a job to attempt only with eyes wide open, knowing that this is one ministry where a fair amount of blood can be shed before it is accomplished.

As I often point out, congregations have a very specific and ingrained genetic code. They do not change easily and the longer they have been in existence, the stronger the resistance to change. People inside a system often cannot imagine or picture life outside the system and since what is works for them, they have no incentive to move to what could be. Churches are like family systems and family systems are difficult to change.

Resistance to change often leads to sinful and obnoxious behaviors when someone seeks to bring renewal (seen as unneeded change). YouTube has many examples of church fights (ah the wonders of everyone having a cell phone) and behavior that would be funny if not so tragic. 

People may say things, assume things, accuse others of things that are downright nasty and to say the least lack the character of Jesus. Even if their motives are not bad (and we cannot judge those), behaviors can be truly destructive. Remember that it is a family system that naturally moves toward protecting the comfortable and known status quo.

And then there are the politics of power which can be as unhealthy in a congregation as in the workplace. Remember, someone has a vested interest in what is. They helped create it and they have had influence within it. To suggest moving away from what is can be a threat to those who created it and they may well resist that movement knowing that if it happens it impacts their influence in negative ways. 

The resistance may well not be overt but rather is often passive aggressive and therefore more difficult to pin down and deal with. If you are going to challenge the status quo be very sure what individuals you are also challenging and be aware of how they may respond. Be realistic about how they may respond rather than taken by surprise. 

An absolute key is to get the right people in leadership to provide a guiding coalition of resolve to move the congregation in healthier directions. This means finding ways to move the wrong people out - those who will resist the move from institutional to missional. Until there is a core of healthy resolved leaders, it will be an uphill and often impossible road.

Recognize that this is a spiritual battle as institutional and inward focused churches are not a threat to the enemy while intentional, missional and outward focused churches are. An ongoing and unrelenting prayer strategy is essential to make the shift.

A key is to appeal to those in the congregation who want to accomplish something for God. You will probably not convince those who are deeply opposed to change so it is not worth your time trying to do so. In fact, you may assume that there will be people who will always be convinced that you have ruined their church no matter what transpires. The constituency you want to appeal to are those who are more interested in reaching people for Jesus than they are in guarding the status quo.

Expect that people will leave the church. Whenever major change takes place some people will get off the bus. This is normal. If your board is united and you are moving the church toward health do not let the fact that people leave threaten you. They may well be very happy where they go and what is at stake are many who will never hear the gospel unless the church becomes healthy.

Be resolved about your direction but remain kind and gentle to those who disagree. Listen to those who are unhappy but stay the course. This is not about people liking you. Rather it is about helping the church become the church it was meant to be. In the middle of such a transition you are likely to be deeply discouraged and wonder if you did the right thing. That is not the time to abandon ship. It is the time to see the change process through. In fact, to start the process and then leave in discouragement may well do more harm to the congregation than if one had not attempted to bring change in the first place.

Be clear where the leadership believes the church needs to go and what that looks like. Celebrate small wins as people respond to the new vision and live it out. This will reinforce the new values and practices in a powerful way. It also gives people hope that the church will emerge on the other side of change.

Finally remember that this is not about whether people like you. It is about whether the congregation becomes what God wants it to be. In the process you may take major hits. It is the nature of leading through change. It is not comfortable but it is natural. Good leaders have counted the cost, have major resolve and stay the course with their eyes fixed on what can be, not what currently is.

The Emotional Intelligence of your ministry team or board: take the test

The emotional intelligence of your ministry team or board makes all the difference in terms of its health and your ability to carry out healthy and effective ministry. Here is an inventory that can help you gauge the EQ of your team or board. 

Give each question a number from 1 to 10 that describes the accuracy of the statement with 1 being very untrue and 10 being very true. 

Ask each member of the team/board to score the ten questions. Take the total score for each participant and divide by the number of respondents for your group score. 

You may want to discuss the ten questions in one of your team/board meetings as a growing exercise.

What the scores tell you:

• 60 or less, your board/team needs to do serious work and would be considered to have poor corporate Emotional Intelligence.
• 60 - 75, your board/team has moderate Emotional Intelligence but needs to be more intentional in these areas.
• 75 - 90, your board/team has fairly good Emotional Intelligence and would gain by talking about places where the score was low and could be brought higher.
• 90-100, your board/team has excellent Emotional Intelligence and should both celebrate and work to stay that way.

Take the test and grow your board/team.

1. There are no issues that we cannot put on the table for discussion. _____
2. Members of our team/board respond with non-defensive attitudes when their position is challenged. _____
3. All of our team/board are willing to abide by decisions of the group once they have been made. _____
4. Members of our team/board keep short accounts and quickly resolve interpersonal conflicts. _____
5. There are no ongoing divisions on our team/board. ______
6. Total honesty and candid discussion is always encouraged by the team/board leader. _____
7. Members who may disagree with a course of action are never marginalized. _____
8. Members carefully listen to the opinions of others and fully engage in the discussions of the group. _____
9. There is a high level of interpersonal trust among members of the team/board. _____
10. When members of the team/board become disruptive to the work of the group the issue is handled and not ignored. _____

Six things every church planter should pay attention to from the beginning

A Church's genetic code is hardwired into it early in life so if you want to establish a healthy transformational church there are values and practices that need to be planted up front. Ensuring health on the front end prevents the need to back up later and fix something that is not going well.  

If you are a church planter, consider these issues before you plant. It is easy to let them slide in the chaos and busyness of church planting but if you do they will be hard to retrofit later.

1. How you do leadership/board work will generally set the tone for a long time. From the start, keep the board focused on the big rocks of mission, values, spiritual temperature, and the six responsibilities of leaders: keeping the spiritual temperature high; ensuring the congregation is taught; developing, empowering and releasing people into ministry; ensuring that the congregation is cared for; led well; and protecting the congregation. 

If you want to keep the board out of management and focused on governance and direction, do that from the beginning. Bad habits die hard once started. My book on boards can help you chart a healthy course.

2. When you write your constitution and bylaws (yes you need them) make them as short as possible in order to give you the most latitude as possible. Remember that there are people who believe bylaws to be more sacred than the sacred text (which they may violate all day but not allow you to violate the bylaws). You can always add later. It is easier to add than to subtract in this case.

3. Be absolutely clear about what your church is about and is not about. Clarity solves a lot of problems especially as people from other churches show up and want you to become what the church they left was (never mind they left unhappy). 

Clarity on your mission, your guiding principles, central ministry focus and culture will allow you to be aligned around the most important things from the start. If you are not clear from the start, others with agendas will fill the gap with their clarity - usually not a healthy thing.

4. Develop the kind of team relationships you want to see long term on the part of your staff and volunteers. Again, what you teach, model and put in place at the beginning is going to last a long time so develop the healthiest ethos as possible from day one - and insist on it. Larry Osborn's Sticky Teams and my Leading From the Sandbox can help develop healthy teams from the start.

5. Keep the congregation focused on the right things like evangelism and life transformation. The minute you cross the line toward programs that start diverting from outreach and life transformation you have started to move from missional to institutional. Keep the main thing the main thing from day one and keep them focused. When people live out the main thing, celebrate and tell the story from day one. It will stick if you stick to it.

6. Set the date for the church plant your new church is going to commit to. If you are planting a church you believe in church planting. The sooner you birth a church the more likely it is that you will birth others and that those you birth will reproduce. Put the goal out there from day one.

Refreshment for pastors

In all the discussion on leadership in the local church - which I often write on - we sometimes forget the goal of all that we do - the care of souls that Jesus has put in our charge.

My friend of many years Lee Eclov is the quintessential pastor who loves the day to day care of his congregants. He has written a refreshing book on the Pastoral Graces: Reflections on the Care of Souls. 

It will encourage you, refresh you, remind you of our ultimate calling and challenge you. We need to be reminded often of what ministry is all about. This book will do that.

If you are not a pastor, consider gifting this book to your staff as a thank you for the care they provide you and the flock.

When boards are unable to police their own

Here is an interesting dilemma to consider. One of the Biblical roles of church boards is to protect the flock against the "wolves" of heresy, unrepentant ongoing serious sin and those that cause division in the body.

Yet many church boards are unable to even police themselves and deal with individuals on their board who cause disruption to the board itself. How can a board that cannot deal with its own issues deal with the issues of the church at large?

Consider these behaviors of board members that hurt the board:
- Unwillingness to abide by corporate decisions and team process.
- Sharing of confidential board discussions with others outside the board in an attempt to influence others.
- Holding offense against other board members that they are unwilling to resolve.
- Speaking ill of other board members or the staff.
- Problems of anger.
- Defensiveness that prevents others from speaking into their lives or behaviors.
- Disruptive behaviors that hurt board processes.

It takes only one unhealthy and unaccountable board member to poison the atmosphere of a board. Almost everyone who has served on a church board has encountered one or more of these. Yet all too often, the board itself is unwilling or unable to deal with behaviors that hurt the board and consequently the church. 

Two rules of thumb that I have observed over the years make this even more problematic. First, the congregation rarely rises above the spiritual temperature of the board - and this issue is a spiritual issue. Two, the behavior of a board usually becomes the behavior of a congregation. Thus, unhealthy behaviors on a board will usually be reflected in the congregation as well.

I strongly advise boards to have a board covenant that all members sign before they come onto the board. When there is a violation of that covenant, boards must exercise the discipline of policing their own for the sake of the health of the church.

The bottom line is that when boards cannot police themselves the hurt the church as a whole and cannot expect members of the congregation to live by standards they themselves cannot live by.

The failure of church boards to realistically evaluate the ministries they oversee

Over several decades of consulting with church boards I have observed that they are often reluctant to realistically evaluate the ministries of their church. 

I think there are several reasons for this. One, it is easy to say that this is ministry and you cannot evaluate God's work like one can in other arenas. Two, "Christian nice" keeps us from wanting us to be critical. Three, there can be significant defensiveness from pastors who equate the evaluation with themselves and resist it. Four, the lack of understanding that it is the board as the senior leadership group of the church that is going to answer to God for their leadership stewardship. In all it adds up to a significant lack of courage.

The result of this is that ineffective programs continue to exist long past their era of fruitfulness, systemic issues that keep the church from moving forward are not addressed and staff issues that need to be addressed are not dealt with. Essentially the board has moved from leadership to the guardian of the comfortable and status quo enjoying the illusion that all is well.

I have watched churches go into a slide of decline in places where other congregations are flourishing and still the board does little or nothing and when it does it is often too late. We ask why companies like General Motors ignored the obvious for so long as their business went into deeper and deeper trouble. I ask why church boards ignore the obvious for so long as their ministries languish or go into decline.

If you are on a board I would encourage you to consider these questions:

1. Are there any issues we know exist in the church that we have been unwilling to address? If so why?

2. Are we as a board able to put any and all issues on the table for discussion as long as there are no personal attacks or hidden agendas? If not, what is keeping us from doing so?

3. If the answers to question 1 is yes and question 2 is no, are you willing to challenge the board - maybe by sharing this blog - to have the courage to look realistically at your ministries and deal with issues that need to be dealt with?

Board members serve the church under Jesus Christ (1 Peter 5) and will give an account to Him for their leadership stewardship. It is a serious undertaking that has eternal consequences for those in our congregations and communities.

If you need a refresher on the role of church leaders, you may want to look at my book High Impact Church Boards. It provides a clear road map for church leaders in their leadership role. Above all, don't live with the illusion that all is well when in fact it is not.

Our culture and Kingdom culture

Here is an interesting question to ask yourself. What parts of the culture in which you live  would God celebrate? He was, after all, the originator of differing cultures and languages back at the Tower of Babel. Many things in our cultures are good and healthy. 

Take the emphasis on family and friendships in many cultures. The long meals - lasting hours - in some where the gift of food and drink and fellowship come together. Or, the respect for the elderly (those of us over fifty say wise) in other cultures. Or weddings that last three days with great celebrations. There are many wonderful and unique cultural differences that bring color and richness to all of us. It is one of the reasons I love my job which takes me to many different cultures and the wonderful friends I meet there. I learn so much from other cultures as I travel, interact and minister.

There is a second question though that is equally important. What are the parts of the culture in which I live that God would not celebrate. It is an important question because we are often rather blind to the deficiencies in our cultures (we are part of it) and while we may easily spot deficiencies in the cultures of others we are blind to our own.

My home culture suffers from some deep deficiencies: the thinking that materialism and success is a guarantee from God. Chasing after things instead of pursuing Jesus closely. A can do attitude (good) which often leaves dependence of Jesus out of the equation (bad). A morality based on personal preferences rather than on righteousness and which pervades the church as much as it does our society.

The reason these two questions are important is that as Christians we actually live in two different cultures simultaneously. Our home culture and God's Kingdom culture and they are not the same. In entering His Kingdom we take on a set of Kingdom cultural practices that supersede our earthly home culture and which unite all Christians from all cultures across our globe. That is why Christians from many cultures can be together and feel a great unity and oneness.

Those who travel oversees in ministry often come home with a new set of eyes as they see their own culture from the outside for the first time. What God desires is that we so immerse ourselves in Him and His culture through His word and His people that we are able to distinguish what is His culture is compared to our own - and when they clash, to choose Kingdom practices over our home cultural practices. 

All of life is influenced by culture. Think about your own culture in light of His Kingdom culture and be discerning as to those elements that call us to adopt His culture over our own. We are, after all citizens of heaven first and aliens and strangers in this world (1 and 2 Peter).

Why leaders who lack personal discipline and intentionality run the risk of losing the ministry they have built

There are a significant number of leaders who are able to grow a church or ministry to a fairly large size - and then are asked to leave  the ministry they have built by their board. While there are many reasons one can be asked to leave, one that I have observed over the years revolves around the discipline of the leader to lead with intentionality and focus.

I would describe these leaders as people full of energy, a plethora of ideas, significant vision and often running in many different directions. The energy and ideas often get a church off the ground or a ministry started, and even to a significant size.

However, the larger the organization, the more stability it needs and the very thing that may have helped get them to where they are becomes a liability if the leader cannot modify his or her behaviors to provide stability for the ministry. Small ministries can deal with a fair amount of organizational chaos. The larger it grows the less able it is to do so  and the best staff will not put up with an undisciplined or rapidly changing directional environment.

The discipline and intentionality of leaders is a significant issue not only for their own leadership stewardship but because their intentionality or lack of it impacts others in either positive or negative ways. Disciplined leaders provide structure and stability to their organization and staff. 

Undisciplined leaders bring uncertainty, instability and even chaos as staff try to figure out where they are going and seek to respond to the changing directions of undisciplined leadership. Eventually leaders and staff get tired of the lack of directional stability which creates tension between the senior leader and the key leadership personnel of the ministry. Often, by this time, it is too late for the senior leader to regain the confidence of the staff and board.

As organizations need to grow and mature, so do the leaders who lead them. When they don't they run a high risk of losing what they have built. 

Church culture trumps everything!

I had an interesting conversation with a pastor recently who said to me, "Church culture trumps everything including Scripture and my preaching." He pastors a church that has been around for many years and his comment reflects the truth that the longer a church is in existence, the stronger its culture - for good or bad.

Most church cultures are not intentional but rather the influence of its founders, pastors, history, power dynamics, and a host of other factors. The culture usually includes some deeply held values (not the ones written down) that dictate how it operates. In one church I attended, for instance, one of the deeply held values and practices was not to resolve conflict but rather to ignore issues and hope they went away. It was part of the culture and didn't work out too well!

Church cultures can be exegeted and understood. In my book, High Impact Church Boards I suggest a number of questions to explore that can help you understand your congregation's genetic code.

• What do you know about the founding of your church? How do you think the motives and attitudes present in the church's founding - positive or negative - affect the church today?
• What was the philosophy of those who started your congregation? Is it the same today, or has there been a significant shift in mission, vision, or ministry philosophy? How did this shift happen?
• How do people in the church navigate disagreements? Would you give your congregation high or low marks for handling conflict? Do you see patterns here?
• Are you aware of any significant unresolved issues within your congregation? What are they, and why do you think they have not been resolved?
• How would you evaluate the unity of your leadership board? Does your board have a history of unity and love, even when faced with differences, or is there a history of conflict and broken relationships?
• If your congregation faced significant periods of conflict in the past, what do you know about these periods? Is it possible to see trends in either the causes or how the conflict was handled?
• When you consider leadership, now or historically, who has the major influence? Does the church board allow any individual (elected leaders or nonelected persons of influence) veto power over decisions made by the board or congregation? How has the power and influence structure of the church changed over the years?
• Think about the major changes the congregation has made, whether related to ministry philosophy, location, ministries or staff. Does the congregation respond to suggested changes easily, with great resistance - or somewhere in between?
• Are there any subjects, people or situations related to the ministry of your church that are off-limits for discussion? If so, why do you think these "elephants in the room" cannot be named? (High Impact Church Boards, pp. 81-82).

Once one understands the dynamics that made the church what it is in terms of culture, it is possible to craft a preferred culture that is intentional, rather than accidental. Every organization has a culture. The question is whether it was intentionally designed or "just is" as an aggregate of many factors in the past. If you are a church leader, are you able to define the culture of your church and the influences behind that culture? 

Chapters 2, 3 and 4 of the companion book, Leading From the Sandbox describe a paradigm for designing an intentional, healthy, God honoring church or organizational culture and how to make it a reality. While existing cultures are deeply embedded, as my pastor friend suggested, it is possible to change and modify church cultures with intentionality in the process. Not only is it possible but necessary if the church is going to be everything God designed it to be.

Symptoms of organizational non-alignment and signs of healthy alignment

The level of alignment within an organization is a direct indicator of its health, clarity and ultimately its ability to deliver on its mission. Thus it is worthwhile to consider symptoms of non-alignment as well as signs of healthy alignment. Think about the organization you lead or serve with as you consider these.

Symptoms of organizational non-alignment:

• There is little or no coordination of efforts between teams or ministries and often they do not know or care what others are doing.
• There is competition for resources and jockeying for position within the ministry and people guard their turf.
•  A common vocabulary is lacking.
• Active cooperation between teams and their leaders is rare or nonexistent.
• Members of various teams or divisions do their own thing without a cohesive ministry plan that everyone adheres to.
• Critical spirits and mistrust are common.

Signs of healthy alignment

• There is a common missional vocabulary that you hear from everyone in the organization.
• A great deal of interaction occurs between ministry leaders and team members as they pursue common goals, coordinate their efforts and actively support one another.
• Lone rangers (teams or leaders) don't exist and when they do occur, they are quickly brought into alignment and relationship with the whole.
• Rather than politics and turf guarding there is dialogue around issues and a concern for the health of the whole. 
• Teams and members speak well of one another in a highly collegial atmosphere.
• There is a high level of trust within the organization as a whole.
• Teams cooperate with one another, support one another and actively work together toward common objectives.

There is no doubt that alignment or the lack of it has a direct impact on the organizations culture and their ability to deliver on their mission. Which of these symptoms or signs describe the culture you work in?

Ten suggestions for ministry policies

Policies are an important part of organizational structure but they can be put in place for the wrong reasons, hinder or help ministry and either protect or control. Here are some things to think about in regard to policies.

1. Policies should protect the organization from practices that could hurt it. Financial policies, for instance, are designed to minimize fraud or waste and to properly control spending. HR policies, likewise keep the ministry legal and protect its staff.

2. Policies should cut down on the number of decisions that need to be made. Rather than taking situations one by one, a policy means the decision can be made once rather than over and over.

3. Policies should not be used to control people who make unwise decisions. Reactionary policies usually hurt others in the organization. If there is a problem employee, deal with the individual rather than write a policy that impacts everyone.

4. Policies should serve people, not control people. Organizations that seek to control people through policies are unhealthy organizations. Policies are not meant to control but should empower staff in healthy ways.

5. Policies should be reviewed annually. It is amazing how many ministries have policies from years ago that make no sense in today's world. Review, add, and delete on an annual basis.

6. Policies should have a good rationale. If a policy cannot be explained easily it probably should not exist. 

7. Policies should be minimal to protect the organization but not restrict opportunity. Have as few policies as you need to protect the organization. 

8. Policies should be fair to everyone. Policies that carry advantage for some but disadvantage to others need to be carefully scrutinized. 

9. If you are writing policy find out what others have done so that you are not starting from scratch. Others have probably thought of things that you have not.

10. Communicate policies clearly. No one likes a surprise.

Moments of clarity - don't ignore them

One of the gifts God gives us from time to time are moments of clarity when something about life or God become crystal clear. It may be the goodness of God when He intervenes on our behalf, or a sinful pattern that He gets our attention on, a job we know we should give up or a family matter that grabs our attention. 

It is a moment when a bright light shines on our soul and we wake up to something that we had not experienced before.

Saul had a moment of clarity when he met Jesus on the road to Damascus. David had a moment of clarity when Nathan confronted him regarding his sin. Moses had a moment of clarity at the burning bush. 

Moments of clarity are precious moments, holy moments when they  move us closer to God or point out something in our lives that demands our attention. The loss is when we either ignore them or forget them which we often do.

Think about the moments of clarity God has given you over the years and then consider whether you are living up to the clarity you were given in that moment. We become poorer when we ignore those moments when truth and understanding shine through. It may just be that God is speaking to us at that moment.

Pseudo or real spiritual transformation

Someone comes to Christ and we celebrate! As we should - Scripture says that parties occur in heaven when a new individual steps into the kingdom. Of course, this new believer comes with all the habits, behaviors and thinking of the newer nature and we desire to help them start to the journey toward spiritual maturity. At this point we face two choices and the choice we make will have a direct impact on the spiritual transformation or lack of it of this new believer.

Choice one is to quickly help this new believer understand what is acceptable and unacceptable as a Christ follower. What this generally includes are the grey areas of the Christian life where our brand of "Christianity" has made decisions about what is acceptable or not. I call this life or behavior modification. It is not based on an internal heart change but by the behavioral expectations of the group. The key component here is that we take personal responsibility to help them understand what is acceptable - or not.

The key problem is that behavior modification in itself has nothing to do with spiritual transformation and in fact may become a substitute for the transformation of the Holy Spirit in one's life. In fact, behavior modification can be nothing less than a legalistic way of looking at following Jesus: I do so by this set of rules.

Choice two is to quickly get this new believer into fellowship with other Christ followers, a good church where Jesus is proclaimed, and to encourage them to start reading God's word and applying it to their lives as they see application. Coupled with an active prayer life and the example and encouragement of other Christ followers who rather than playing the role of the Holy Spirit (this is what you need to do) encourage the new believer to see what God has to say on issues of life and make application from His convictions. 

In this case, there is also behavior change but not because it is what others suggest but because it is what God desires. It comes from the inside (the conviction of the Holy Spirit and a desire to follow Him) rather than the outside (what others believe they should do).

We often overestimate our responsibility with new believers and underestimate the Holy Spirit's ability to speak to them, convict them, encourage them, and transform their hearts. We can convince someone to transform their behavior but only the Holy Spirit can transform their hearts leading to authentic inside out change. 

When our focus with new believers is on behavior modification to fit our Christian group or even our own personal convictions we engage in a pseudo transformation. It may look good on the outside but it does not emanate from the Holy Spirit's work but rather from our own. It is no different than the pseudo transformation of the Pharisees.

When we focus on helping people embrace a followership of Jesus, based on what the Holy Spirit teaches and convicts them of, we are engaging in real transformation from the inside out. As we model that kind of lifestyle for them, we become an encouragement for them to follow. When we point them continually to the Scriptures and a life of prayer we point them to the One who is the source of their lives and the authority of their lives.

The first is all about us and the second is all about Him.

For those fifty and over: think convergence

Much of our lives are spent learning who we are, what our gifting is, where our strengths and weaknesses are and through the experiences of life and work finding out our strongest lane. 

Ironically, it is often in our fifties and sixties and beyond that we have our greatest impact. No longer running on raw energy we are living with greater wisdom, doing less but accomplishing more and seeing greater results. Hopefully we are also comfortable in our own skin with nothing we need to prove and nothing to lose. It is a good place to be.

There is also the greatest possibility of convergence in our lives where our biography, experience, training, gifts and passions come together in a powerful combination for maximum influence and impact. I call this convergence and if you are fifty or over I would encourage you to think about what convergence would look like for you and then ask whether you can arrange your life and work in a way that helps you get there.

We accumulate activities and responsibilities in our personal and work lives over time and often don't take the time to shed those that are old, or that are not truly in our lane of effectiveness. It is like the stuff in our garage that just sits there, of no use to us anymore but we continue to let it accumulate.

Convergence comes when we are able to let go of those things that someone else can do and we are not truly gifted in to focus on areas of passion, skill and greatest impact. I often ask ministry leaders in their fifties what their greatest passion is and then, how could you arrange your life and work so that you spend the greatest amount of time in those areas of passion? Often they have never realized that they could actually do that.

But this is not just for leaders. It is for all of us who want to make an impact in whatever area of life we inhabit. We can declutter our lives for greater focus in areas where God uses us the most. And this is where we find our greatest joy and satisfaction anyway. 

Disciplines, Habits and Lifestyle

The concept of "discipline" in our lives evokes various responses but for many it is not an overwhelmingly positive concept. I prefer the concept of "disciplined practices" of those activities that will lead to  the kind of lifestyle that I believe Jesus will be happy with. We either live accidentally or intentionally and there is no intentionality without a set of disciplined practices.

The value of well thought out disciplined practices is that over time they become habits. Habits can be our ally in living a Christ centered life. King David had the disciplined practice of praying in the morning and the evening. It became a habit and you see it reflected in numerous Psalms. His disciplined practice of memorizing God's word became a habit which is also reflected in the Psalms. These habits that lead to a God honoring life start with a decision to a certain discipline and rhythm in our lives which practiced long enough become instinctual.

Many Christ followers wonder why they don't make more traction in their Christian life. Often, it is because they have not considered the intentionality of healthy practices that become habits and which in turn become our lifestyle. Doing something often enough - good or bad- actually rewires the connections in our brain to make the practice habitual. It is our brains way of operating in a lean fashion. It can work for us or against us. In unhealthy addictions it works against us. In developing healthy practices - which takes intentional effort on our part - it works for us.

In his writings, the Apostle Paul talks about old habits and practices that need to be discarded and new habits and practices that need to be put on. With the help of the Holy Spirit and our own discipline we can indeed do that. But it does not happen by itself - it happens when we focus on disciplined practices long enough that they become habitual and which in turn inbed those healthy practices into our lifestyle. 

Think about the habits of your life. Which of them are contributing to your followership of Jesus and which of them are distracting or even undermining that followership. Then ask the question: What disciplined practices would change the equation of they became habits and then became part of your lifestyle?

Accountability for missionaries - rethinking the paradigm

It is time to rethink how we hold missionaries our churches support accountable and how we collect that information. What usually happens today is that every church has their own forms that need to be filled out annually creating significant extra and unnecessary work for mission personnel. 

I recently had a senior ReachGlobal leader mention that he was working on an eight page evaluation from one of the churches that supports him. Now consider doing the same for the other nine major supporting churches and you get an idea of what it looks like to satisfy the needs of multiple churches.

Many of the accountability paradigms for missionaries grew up in a day when they worked relatively alone and had little direct supervision from their mission organization. Today for most organizations it looks very different. All personnel, for instance in ReachGlobal operate with annual Key Result Areas, an Annual Ministry Plan that is connected to the team that they work with. In addition, they have a monthly mentoring/coaching meeting with their supervisor and an annual review.

In ReachGobal, for instance, there is actually a higher level of both empowerment and accountability than is found in staffs of many churches. A best practice for mission committees is to find out what the reporting structure is for the mission their missionaries work for and coordinate the information they ask for with what the mission requires so that there are not unnecessary redundancies in reporting that a staff member needs to do.

If mission committees asked for three things – the job description, the annual plan and what was accomplished on that plan they would have a great deal of information. And, it would cut down on the duplication of systems that missionaries must satisfy for multiple churches that support them.

The additional complication with generic forms to be filled out is that it does not take into account the actual job of individual missionaries. The three pieces of information above are what we use to evaluate a staff member so if a church asked for the same three pieces of information it would have more relevant information than they often get without requiring their missionary to do extra and unnecessary work.

Operate without a church board covenant at your risk!

I have recently been reminded by several conversations how important it is to have a board covenant that spells out how board members relate to one another and work together. It takes only one board member to cause significant chaos in a church and on a board when acceptable behaviors are violated.

Verbal agreements about board behaviors are not enough. They can be forgotten and disputed. Written covenants that are agreed to and signed by board members clearly delineate what is expected of those who are serving as leaders. It is hard for other board members to ignore behaviors that are clearly defined, in written form, and signed by all involved.  

Here is an example of such a covenant from my book High Impact Church Boards.

Knowing that we, as leaders of this congregation, must model godly relationships before one another and the church, we commit ourselves to:

• Pray daily for fellow members of the leadership team and for the ministry of the church
• Never speak ill of any member of the team
• Resolve broken relationships personally and quickly
• Forgive one another when offended and hold no grudges
• Always support the decisions of this board once they are made unless a biblical, moral issue is at stake
• Care for one another when a member is hurting
• Always be honest in board deliberations and never devious in seeking personal agendas
• Never betray the confidence of the board
• Hold one another accountable for this covenant and agree to step off the board if there is a regular violation of these agreements.

The most crucial piece of the board covenant is the last one. When there is a violation of acceptable practices, the rest of the board will hold the one(s) who have violated the covenant accountable for their behavior. 

Why? Unhealthy boards compromise the health of the church! Board behavior is the model for congregational behavior. Boards that don't hold one another accountable for agreed-upon behaviors cannot hold others responsible for their behaviors. And it takes only one unaccountable board member to poison the board and cause chaos in a congregation. There are numerous stories of congregational pain and conflict when a board member violates acceptable practices, compounded when the rest of the board does not hold them accountable.

Too often, we ignore board covenants, assuming that everyone will behave. Some don't. Too often, we ignore violations as not a big deal: They are! Overseers are told to protect the flock: it starts with themselves. Ignore board covenants and problematic behavior to your own peril.