Signs you work in a toxic workplace

Too many people work in toxic environments that destroy their joy, kill their creativity and cause great anxiety. Unfortunately this also happens in the ministry marketplace. Toxic workplaces rob us of the satisfaction that God intends for us to experience in our work. Staying too long in such an environment can bring with it depression, cynicism, a mistrust of others and “coping behaviors” that are unhealthy. If the following descriptors are true of your workplace you ought to consider whether it is time to leave.

Lack of respect from your supervisor or leadership. Respect means that you are valued, that your opinions are taken seriously, that you are not taken for granted and that you are acknowledged for your contribution. Lack of respect eats away at our sense of self-worth and that you are not valued for your work. Lack of respect is often a sign of arrogance or even narcissism in a leader who needs to devalue others in order to add value to themselves.  

Abusive behavior. I just spoke to an individual who has been the target of profane laced diatribes by a well known Christian leader whose conversations to those outside his organization are spiritual and uplifting! His words to his own employees are often demeaning, caustic, often angry and certainly don’t fit the definition of uplifting and encouraging. Abusive behavior whether with words or actions create uncertainty, anxiety and loss of respect.

Unpredictability. A hallmark of stable work environments is an element of predictability in leaders. You understand what their values are, what you can expect from them, where the organization is going and what is expected of you. Leaders who are unpredictable and whose behaviors or values or direction is subject to regular change create anxiety in their staff. That unpredictability is not just a “behavior quirk,” but often a symptom of an unhealthy leader. His or her unpredictability creates instability among staff and that instability is destructive to a healthy workplace.

Leading by fiat. This is the leader who rather than building a shared leadership culture and team simply tells people what to do, how to do it and expect others to jump at their command. They don’t respect boundaries, time, and opinions of others and treat employees as their servants. One thing they rarely keep are the best employees who refuse to be treated like chattel and who want a voice in the work they are doing. This environment leads to high turnover as the best choose to leave if indeed they come in the first place.

Cultures of fear. Unhealthy leaders often create a culture of fear where staff feel that they need to walk on eggshells, cannot be honest with their views and live with constant anxiety that they will not live up to their leader’s expectations. Ongoing or regular fear on the part of staff is a sign of a toxic environment which usually goes back to the leader. Another way of saying this is that where there is constant “drama” there is something toxic taking place.

Narcissistic leaders. The theme here is that it is all about the leader. They take the credit when things go well and blame others when things go south. They are always right and as long as you agree with them you are on the inside. Once you choose to disagree you are marginalized, demonized and placed on the outside. With a narcissistic leader you are either good or bad and that is determined by whether you agree with or challenge them. Narcissistic leaders create paranoid workplaces.

Lack of trust. Where there are significant trust issues in an organization, it is usually a symptom of deep leadership issues. Mistrust indicates that there is not a true team, that collaborative leadership is not possible and is usually a symptom of leaders who are unhealthy. Healthy leaders create trusting cultures and model what trust looks like in their relationships, behaviors and conversation. Lack of trust is deeply toxic and has the affect of creating deeper mistrust.

Bottom line? If you work in a toxic workplace you often don’t even realize how much anxiety you live with or how unhealthy your environment is until you choose to leave and all of a sudden realize that you feel free and are no longer carrying the heavy burdens you have been living with. If your workplace is characterized by any of the seven descriptors listed above, you ought to seriously consider leaving. Life is short and God wants us to use our gifting in positive, meaningful ways that bring joy and satisfaction rather than fear and anxiety. Choose to be courageous and find a healthy workplace.

TJ Addington (Addington Consulting) has a passion to help individuals and organizations maximize their impact and go to the next level of effectiveness. He can be reached at tjaddington@gmail.com.

"Creating cultures of organizational excellence."

De escalating Conflict

Conflicts are easy to get into and harder to get out of. Often they result from a misunderstanding between parties where there is either poor communication or the message is misunderstood. However it happens, when conflict occurs we have three choices: escalate the conflict, allow it to simmer or seek to de escalate.

Usually conflict escalates when we respond out of emotion. All of us have done this. Think about conflict you have had with your spouse and how easy it is to take a shot back when something was said we didn't like and the conflict escalates. Often, it was not even the intention of the other party to create conflict but in our misreading of their intent we responded out of emotion and actually created the conflict. The use of Email has created many misunderstandings because messages are cryptic, dialogue is difficult and one does not hear the tone behind the message.


Here are some ways to de escalate conflict.
First, wait to respond until you have processed your emotion so that you are not responding out of emotion. Remind yourself that what you "heard" may not be what was "intended." If the message from the other came out of their emotion or anxiety, responding with you emotion or anxiety will only escalate the issue. You want your response to be matter of fact, conciliatory and without emotion or anxiety and that often takes some time to process. Until our emotion and anxiety levels are low, our response is likely to escalate rather than de escalate.

Second, rather than assuming the intending message was meant the way it came across, personally (in person, by phone or Internet) clarify the intended message. Questions like, "This is how your message came across to me. Is that what you intended?" can help clarify and will often create the very dialogue needed to come to understanding. 


Third, if there is a significant difference in thinking, work to "normalize" the relationship by acknowledging the difference but keeping the door open for dialogue and not allowing the conflict to destroy the relationship. Once relationships go south it is much harder to resolve the conflict because one then has to solve the relational issue before one can tackle the issue that created the conflict. When we can separate the conflict from the relationship there is a much better chance of resolution.


Fourth, don't allow others to hook you into emotional responses. They may remain emotional but you want to remain as calm and collected as possible. When emotions, anger and anxiety drive the process all kinds of collateral damage takes place. Even if you feel the emotion internally, try not to allow it to express itself in your body language or words.

De escalating  conflict is an art and those who work at it find that they avoid all kinds of unpleasantness, become peacemakers, broker understanding and create healthy workplaces, homes and relationships.

Uncivil discourse and professional heresy hunters

The level of discourse in the public arena, whether in Washington or Madison or town hall meetings has become distressingly low. Talking heads on television do nothing to raise either good discourse, or civility either.

I expect this in the public arena but am distressed by the same lack of gracious discourse in the Christian arena. Take for instance, the many websites and numerous heresy charges against Rick Warren. It is not infrequent that another long missive appears in my in box with new charges of false teaching or character assassination by proxy since he is friends with people who don't have impeccable theology by the standards of the writer. The level of invective and anger is high while the biblical evidence of the charges is beyond low. These folks specialize in taking quotes out of context and calling foul when a careful reading would indicate that the charge has nothing to do with reality. Even if the charges were true (which I don't for a moment believe) the way the message is delivered is "behavioral heresy" as it does not reflect the gracious attitudes of believers. Jesus was full of grace and truth. 

I once was in a meeting where the litmus test was whether I endorsed The Purpose Driven Church (If I did I was in the heretical and suspect camp). I looked at the individual who asked the question and said, "few churches have had the impact that Saddleback has had and the key is that they have a purpose and stick to their purpose. How does your church compare?" That of course was the irony of the question. These are people who like to divide people into groups: those that are right and those that are wrong. They define the rules, see no room for a different way of looking at the issue and are uncivil in their discussions.


Even where robust dialogue must take place (Rob Bell), there is no need to engage in character assassination. It is possible to explore the issues from a biblical perspective while preserving the dignity of the author. I love reading N.T. Wright, for instance and would not agree with all of his conclusions but would never attack his character because I disagree. 


It would be sad to get to heaven and realize that we had split theological hairs so closely that we had done harm to God's people and God's kingdom. There are clearly heretical positions and snake salesmen (think late night TV) peddling themselves. But, there are also many professional critics looking for demons behind many good people and ministries. These are the very endless arguments that Paul warns Timothy to avoid in his letters to him.

My radar goes up when I hear from black and white folks for whom there is no theological gray, who are quick to judge others (see my blog on self righteous), who join groups who look for "false teaching" and seem to find it even among mainstream leaders and whose attitudes do not reflect the graciousness of Christ. 

If the mark of a believer is love, all of our discourse must be marked by civility and love. And we ought to be very careful before we throw stones at fellow believers or their beliefs. Orthodoxy is a wide tent and much of the stone throwing has  nothing to do with orthodoxy but rather with personal preferences or a narrow reading of theology.   

The Dangers of Self-Righteousness

OK, all of us have been guilty of self-righteousness at one time or another – and it is a poison that we need to avoid at all costs. It is an attitude that I am better than you, my sin is less egregious than your sin, my way is better than your way, accompanied by a smugness of personal righteousness because of it.

Why is it so dangerous? First because it is based on a subjective standard (ours) which allows us to categorize our righteousness as higher than another’s and our sin as less egregious than another’s sin. Because it is a self determined subjective standard, it is also hypocrisy at its shining best. We, not God have declared ourselves to be more righteous than someone else and we can always find someone who makes us look good by their lifestyle or behavior.

Second, it is nothing less than pure pride and self exaltation as I am able in my self-righteousness to elevate myself, my spirituality, my conduct above that of others. This attitude is 180 degrees different than the attitude of humility that Jesus teaches. It is candidly the attitude of the Pharisees, smug in their righteousness, rather than that of the tax collectors, sinners and prostitutes who knew their need for God. Jesus condemned the former and embraced the latter.

Third, it is dangerous because it blinds us to our own sin. When I focus on the sin of another, I don’t pay attention to my own sin. Not one of us is holy because of our lifestyle but only through the grace God has bestowed. Not one of us is more worthy of God than another. My sin may be different from your sin and it may be less or more obvious than your sin but we are all sinners to the core, all needing the amazing grace of Jesus and all coming to the same place of equality of sin and grace at the foot of the cross. Anything that takes my eyes off of my own sin and need of God’s grace is dangerous and self deceiving.

Fourth, it keeps me from growing. When I have focused on the faults of others rather than on the faults of my own life, I stunt my own growth. In my attitude of self-righteousness I am far less likely to push into the evil resident in my own lower nature and pay attention to my own issues.

Finally it builds walls either directly or indirectly.  It builds walls directly, when I put down others for their faults when I should be focused on my own rather than theirs. It builds walls indirectly even if I say nothing because the attitude of my heart will be conveyed by my treatment of others, my body language, the subtleties of my communication or the lack of engagement because of my own self-righteous arrogance.

There is nothing pleasing to God about self-righteousness. In fact, this is how Jesus saw the self righteous. “To some who were confident of their own righteousness and looked down on everybody else, Jesus told this parable: Two men went up to the temple to pray, one a Pharisee and the other a tax collector. The Pharisee stood up and prayed about himself: ‘God, I thank you that I am not like other men – robbers, evildoers, adulterers – or even like this tax collector. I fast twice a week and give a tenth of all I get.’

But the tax collector stood at a distance. He would not even look up at heaven, but beat his breast and said, ‘God have mercy on me, a sinner. I tell you that this man, rather than the other, went home justified before God. For everyone who exalts himself will be humbled, and he who humbles himself will be exalted (Luke 18:9-14).”

We need to guard against self-righteousness. We also need to remember that whole groups, congregations, theological movements, seminaries and denominations can bear the marks of self righteousness in their attitudes toward others. None of it smells good to God and all of it is arrogant, prideful, sinful, and self-delusional.

Hoarding

It is an amazing TV program – Hoarding – about individuals whose homes turn into massive junk piles of hoarded stuff, new (shopping issues), old (garbage) and interesting collections totally out of control. It often takes trucks to clean the pile out.

My purpose is not to criticize those who suffer from this condition as there are usually underlying psychological and neurological issues at play. Rather it occurred to me as I watched that the same thing easily happens in our own lives – hidden inside – just like the homes of hoarders look pretty normal from the outside.

It is the accumulation of stuff in our lives that start to distract us from our calling and a healthy life. It can be the accumulation of the expectations of others, out of control schedules, and distractions that keep us from time with God and living out our calling. It can be relational disconnects, attitudes, sinful tendencies, addictions or simply issues that we know we should address but have not. Over time, the accumulation of this stuff in our lives becomes a burden, a distraction, and we long for the simplicity of a life without the junk – good junk and bad junk that we ought to shed. The truth is that like hoarders, we often do not even realize that we are accumulating stuff in our lives that is unhealthy – it just creeps up on us.

How do we clean out the rooms of our lives and shed that is distracting? Periodically, we ought to ask ourselves some reflective questions:

• Is there anything in my life that the Holy Spirit has been talking to me about?

• Are there any relationships that are broken where I could seek reconciliation?

• Do I have anyone that I need to forgive?

• Are there things in my schedule that are good but that distract me from the best?

• Are there some key commitments I need to make that I currently don’t have time for?

• How am I doing with spending time with God?

• Is my relationship with my spouse and children healthy, vibrant and growing?

• What one thing could I change today that would make a major difference in my life?

Dealing with the accumulated stuff in our personal lives can be a liberating and deeply freeing experience. Living with the stuff we hang on to but that we don’t need or don’t want keeps us from being everything we want to be.

Humble Church

When you think of your church would you characterize it as humble or prideful? Congregations, like people can live with either pride or humility.


Take a congregation that has been highly successful in its day but is now struggling. They desperately need to change the way they do leadership, they need new organizational structures and they need to trade out a tired staff who are locked into paradigms that are twenty years old. Yet, leaders cannot make the radical shifts necessary or admit that there is a need for change. The reason? Pride! It means accepting the fact that they are in trouble, accepting the fact that they are not who they once were, accepting the fact that they actually need help. Accepting the fact that they cannot rest on their past success but must radically reinvent the future.


This raises an important issue. Ministry success for a church often brings with it a level of pride that hinders the future effectiveness of the church. Pride is by nature a self-sufficient attitude along with the belief that we have ministry figured out and we are good at it. That pride takes our eyes off of Christ, focuses it on us, prevents us from seeing what we need to see and prevents us from learning from others. It may "work" for a season but it will "hurt" in the end.

In my experience, churches like the ones I have described above don't get their act together until they have been humbled and realize that they need help. Some never do and simply fade into an obscure future, living on the shadows of the past, believing all is well.

Humble congregations are forged by humble leaders (both lay and professional) who know they are dependent on God for any lasting spiritual fruit, are learners by nature and live with the awareness that they never have it all together. They are always willing to learn from others and guard their hearts against the pride that will sabotage their success.

Is your church a humble church or proud church?

Grace, Transparency and the Church

One of the advantages of my work is that I get to visit many different churches each year - both in the US and globally. What is interesting to me is the continuum between churches with great personal transparency and those where such transparency is both lacking and most likely not safe. For some reason it is OK to struggle with sin and the issues of life prior to salvation but once saved, most evangelicals feel that they need to live up to some standard or culture that prevents honest transparency on issues that would actually aid in the process of sanctification.

It has often been said that if you want to get honesty go to the local bar rather than the local church. That is a sad commentary where it is true.

What we are left with are individuals who secretly struggle with all the baggage of life including addictions, sexual sin, temptations, attitudes, or basic identity issues and the very place where these struggles should be worked out - is often an unsafe place to reveal them. There are some wonderful exceptions to this where transparency and realness is practiced in a culture of grace and it is in those settings that I believe the most life change takes place because there is not a need to hide. Rather there is a shared journey toward wholeness, healing and Christ's character.

What sets such churches apart from the norm? I would suggest that there are several key factors. 

First, these churches have pastors and staff who value transparency and model it themselves. There is nothing more powerful than honest transparency from the pulpit. Like all organizational culture, this starts with a leader who communicates grace, acknowledges their own place in their spiritual journey and examples from their own lives. The more appropriate transparency there is from the pulpit the more transparent the culture of the congregation.

Second, transparent congregations tell many honest stories of life transformation. It takes one story, for instance from a couple who have struggled in their marriage and found healing and restoration to make it permissible for others who are struggling to admit their need for healing as well. Multiply those stories across the wide range of struggles people face and the healing that Christ brings. All of us, after all are on a journey of healing and spiritual formation. Telling stories of God's grace makes that journey from brokenness to wholeness normative and expected. People need to be know and encouraged that God can take their brokenness and redeem it no matter how broken they are.

Finally, these are congregations that understand and major on grace. We often focus on the need for grace to come to Christ. The truth is we need as much grace after salvation as before. We need grace every moment of every day. We cannot live up to God's expectations - or our own - unless we are living in the power of God's Spirit and daily appropriating His grace. The church is a place for broken people, those who are broken and need Christ and those who know Christ and need wholeness. 

Grace filled congregations are also humble congregations. They do not pretend to have it all together. They have leaders who admit their sin and live in dependence on God rather than in pride or self sufficiency. 

Church cultures like all organizational cultures are either accidental or deliberately created. A culture of grace and transparency can be deliberately developed. Grace and transparency encourage vulnerability and vulnerability is the first step toward growth. The church should be the premier place where we can journey from brokenness to wholeness.

On this Day

On this day:

• Satan was defeated
• The Father's face was no longer turned away
• Sadness turned to joy
• People could be reconciled to God
• The Holy Spirit would become available to each of us
• All distinctions between individuals were erased at the cross
• The church was the logical outcome as His bride
• It became possible through the Holy Spirit to walk in the Spirit rather than in the flesh
• Despair turned to amazed hope
• The empty cross became the mark of the church
• Reconciliation between brothers could mirror the reconciliation between God and us
• All sin had been paid for
• Jesus' scars would remain forever in testimony to the cross
• God's D-Day had been won. Now it is just a matter of time before evil is put away for good.
• A thief was already in heaven
• Jesus honored all women by appearing to Mary Magdalene first
• A cosmic spiritual shift took place in creation
• We could now also look forward to resurrection
• Every principality and power was defeated
• Satan realized that his apparent victory was a colossal defeat
• We live with resurrection hope
• The law was eradicated and completed
• The tomb was empty
• Because His tomb was empty, our tomb will one day be empty
• "He is Risen" changes everything!

The Day After

What do you think it was like the day after the crucifixion of Christ? Did Pilot wake up with a guilty conscience and wonder if he had done the right thing? Did the guards who had mocked Jesus and then seen Him on the cross, wonder if an innocent man had died? Did the crowds who had called for His life keep an embarrassed silence in a quiet Jerusalem? Someone was nervous for they asked the Roman garrison to post guards at His tomb. On the day after, Jesus' friends mourned, the Romans were nervous and some who had watched the execution were sure He was the Son of God.

It had to be like a day like no other in Jerusalem. It had to be a day of quiet and consideration. It had to be a day of sober doubt after a day of impetuous action. I'll bet there were many disturbed consciences that day. The day between death and resurrection. A day of uncertainty and guilt. A day of hopelessness and sadness. 

We have days like that! I have experienced whole periods of life that hang between hope and despair. Uncertainty reigns. Sadness is prevalent, maybe dominant. It us the time in between life as it was and life as it will be - but not yet knowing what will be. It is the dark night of the soul with all the questions, uncertainties and unknowns.

It is the day between Good Friday and Easter Sunday. It is real and it hurts and all of us experience it just as the disciples did, only in different ways. But there is another day coming...we know and we look forward to that day of hope. Always remember in the day of despair. The morning comes, and it comes with hope and resurrection power and salvation. In the in-between times, we need the words of Habakkuk, "Be still and know that I am God." Easter comes and so does Hope.
 

Seven Marks of Faithful Friends

Friendships obviously exist at many different levels but it is the deepest friendships that mold us, shape us and encourage us in our walk with Christ. Those friendships, that have stood the test of time are one of the most precious and important gifts we can ever experience. In many ways, they mirror the faithfulness of Jesus to us because they reflect His friendship with us.

What are the marks of such friendships?

They have withstood the test of time. How many friendships that you thought were deep went by the wayside in some church conflict or over some small event? Faithful friends are those who have proven themselves faithful in good times and dark times and over a long period of years. Like Jesus, you just know they will be there for you.

They motivate us to be more like Jesus. Their commitment to followership of Christ is an ever present reminder to us to follow well. All of us need that kind of encouragement in a world that is rushing to please self rather than follow Jesus.

They always encourage. There are plenty of people and circumstances ready to discourage and take shots. Faithful friends, like Jesus are patient, kind, and always encouraging. They are a refuge from the disappointments that life and others cause us.

They speak truth into our lives with the gentleness of Christ. I am always amazed at how gentle Jesus is with us. So are faithful friends. They give us perspective, help us think through issues, probe our lives but in gentle and kind ways that always communicate their love. Perspective communicated with love and kindness by people who have earned our trust is a wonderful gift. 

They share their lives. Faithful friends are openhanded and open books. They allow us to know them and encourage us to be known. 
In that mutual sharing, we are understood and we understand and iron begins to sharpen iron. Being known and understood by another is a great comfort because we know we are worthy and valued and loved.

They love us unconditionally. How many of us are fearful that if someone knew the real us - with all our scars and woundedness that they would not really love us? With faithful friends, like with Christ, we don't have to prove ourselves but can just be ourselves. In fact, it is these friends who show us what the Father's love is like because they know us really well and still love us really deeply.

They make an investment in relationships. Faithful friendships, like marriage must be nurtured and tended to. Faithful friends make an investment in our relationship with time, attention, care, love, prayer and practical ways. They value the relationship and invest in the relationship.

I am so thankful for faithful friends in our lives. Of all the investments we could make with our time and energy, these friendships, like our relationship with Christ are critically important because these fellow pilgrims walk the road with us in good times and hard times - encouraging us to keep going and keep trusting. Such relationships are priceless.


I thank God for my faithful friends and I want to be a faithful friend.

Church leaders who don't give

I had an interesting email recently from a financial secretary in a local church. His dilemma was that several of the nominees for the leadership board do not give financially to the church and he wondered if he should confidentially tell the pastor. As the financial secretary with knowledge of congregants giving, he is in a delicate position but He astutely understands an important issue: Those who are not generous to their church should not be in leadership positions!

I have previously addressed the question as to whether I think pastors ought to know what members give and will not repeat that here. What I do believe is that it is foolish to put anyone in church leadership who is not financially committed to the church. If Jesus words are truth, that where our treasure is, our heart is also, it should be clear that those who do not give to their church have their hearts elsewhere. How then can they lead with heart and integrity?


Even if they give generously elsewhere, if they do not give to their local church they have disqualified themselves for leadership in that setting. Often, if they are not giving to their local church they simply are not giving.

Leaders call their congregations to a lifestyle of generosity. Those who are not financially generous - in line with their own ability - cannot with integrity call others to such a life. It really does matter.


One pastor I know of a large church has a rule that if he receives strong criticism about the direction of the church he will look at the individual's giving before responding. In the majority of cases, those most disaffected are giving little or nothing. They may be loud voices in congregational meetings but the truth is they are not vested in the ministry and don't deserve to be taken seriously. Their heart is not there! Which is also why they may be disaffected. What is interesting is that often those who posture themselves as being very generous are in fact the least generous. 


If in your culture, pastors do not have access to giving records, my advice to those putting leaders up for nomination is that they ask the financial secretary whether those individuals are giving in a regular and generous way. If the answer is no, I would not put them on the leadership board. 


I would have the same expectation of pastoral staff. They, along with the leadership board set the tone for the ministry and a lack of generosity at that level robs them of the integrity to lead others toward a life of generosity (in money, time, energy and the use of gifts). If our pocketbook is not in the game, we are not in the game. And certainly not our hearts!

If you checked the giving of your current leaders and pastoral staff, either specifically or through a general question, you may find opportunity to sit down and talk with those who are not giving beyond a token amount. It is a discipleship moment for them.

Are you good enough?

How many of us live with a deep sense of unworthiness afraid that if people knew the real us we would not be loved? I have been there. How many of us have spent our lives trying to please God so that we are worthy of Him? I have been there too. How many of us have felt deep down inside, I am not good enough? I have lived there as well. 

If there is any message in the Easter story it is that God, through the death and resurrection of Jesus has taken unworthy, broken, sinful, undone people and made us worthy and good in His sight by being broken for us. 

Because of His death I no longer need to live with a sense of unworthiness. In fact He paid the ultimate sacrifice for me! When I was unworthy He died for me so that I could be made worthy.

Because of His death I no longer need to try to earn God's favor. Rather He gave me His favor as a free gift (Ephesians 2:8). Since I already have it, it is futile to try to earn it. How can one earn what they already have?

Because of His death, I don't need to be good enough! He took all my not good enough and nailed it to the cross and made me His family and His possession, and gave me a piece of Himself - the Holy Spirit (Ephesians 1). My not good enough has been replaced by His making me perfect in His sight - through His blood.

Easter is a reminder that because of His sacrifice, and if we have invited Him into our lives that we are worthy, that we can give up trying to earn His favor and that He has made us holy and family and clean. 

Because of Easter I no longer need to live with shame, fear or pretense. My brokenness, shame, fear, unworthiness have been replaced by wholeness and worthiness - through Him. Now if I could only remember that every day!

If there had been no Good Friday or Easter Sunday

We take much for granted. As you walk through this week, consider the gift of the death and resurrection of Christ. Because if there had been no Good Friday or Easter Sunday….

You would have no church

There would be no Holy Spirit resident in our hearts

Funerals would be the final farewell

Guilt would last forever

Good News would be absent for all

Life purpose would be absent

Prayer would be futile

Reconciliation with God would be impossible

The evil one would have the final say

Evil would not be mitigated by God’s love – anywhere

There would be no New Testament

The failures of our lives could never be redeemed for a greater good

Suffering would have no meaning

Future hope would be non-existent

The One Friend we can always count on would be absent

Love motivated by Jesus would be non-existent

There would be no final justice

It would be a life without Jesus

There would be no Easter

Take time this week to reflect. Good Friday and Easter Morning are the game changers in human history - and in our own history.

Dialogue is fine, division isn't

Dialogue is a great tool for teams and organizations. Dialogue clarifies, brings new ideas, puts ideas and options on the table, allows for multiple viewpoints which frequently results in better outcomes.

Dialogue should always be encouraged! What should not be encouraged is division. Dialogue facilitates understanding while division draws lines. Dialogue encourages options while division says it must be my option. Dialogue brings all points of view while division says it must be my point of view. 

Dialogue comes from a place of humility, knowing that we don't have all the answers and desiring the best solution. Division, on the other hand, comes from a place of pride which believes that my way is the right way - period. Dialogue brings others in along with their ideas while division puts others out along with their views.

As you think about the culture of your ministry, is it more about dialogue or division?

Dealing with problematic behaviors

One of the things ministries are fairly deficient at is addressing problematic behaviors that cause havoc to the health of teams and organizations. Many problematic behaviors would be addressed in a business environment that are not addressed in a ministry setting.


Think about the following behaviors and their impact on a ministry. Overt or covert resistance to the missional agenda. Passive aggressive behavior that undermines leaders, teams and ministry direction. Add to the list, outright nasty attitudes, cynicism, criticism, or sniping that again undermine any sense of unity that is so critical to ministry success. Let's be honest: these kinds of behaviors are poison to teams and organizations.

I think the reason we put up with such behaviors in ministry is that with our emphasis on "grace" and our lack of training in dealing with personnel we often allow behaviors that undermine the very results that we want to see. I often talk to pastors about the person on their staff who causes havoc with the whole team. Knowing that these behaviors hurt the ministry but wanting to be redemptive in our leadership, how do we deal with behaviors that undermine ministry?


First, recognize that unhealthy behaviors hurt ministry! Think about the list of problematic behaviors that are listed in the book of Ephesians and Paul's emphatic insistence that we "get rid of such" behavior and put on the character of Christ. Certainly those in full time ministry need to exhibit healthy attitudes and behaviors. Those behaviors that undermine unity, create cynicism, divide people, or overtly or covertly undermine the missional agenda of the organization are destructive and should be declared illegal in any ministry. 


Second, we need to learn to honestly confront such behaviors, explain to those involved why the behaviors are problematic and how they impact others. The good news is that in many instances, those involved do not want to impact others in the ways they do but no one has ever been honest with them about their behaviors and the results of their behaviors. Thus in many cases, with coaching and ongoing feedback, people will understand the issues and seek to change the behaviors. Frankly, the most helpful thing we can do with those with problematic behaviors is simply to be honest.

People do not change quickly so redemptive strategy requires that we give people time to change, the coaching that is needed to help them change and some patience in the process. All with ongoing feedback.

But, if after honest feedback and coaching, attitudes or behaviors do not change, problematic behaviors must be dealt with if the ministry is going to be healthy. That may mean isolating someone where they will do the least damage. Or it may mean transitioning them out of your ministry. Remember that such behaviors are not just irritants, they actually negatively impact other staff, ministry effectiveness, team unity and the very culture of the organization. So, not dealing with these issues is a lack of grace to others who are impacted by the behaviors.


The bottom line is that we need to be redemptive to those with problematic behaviors but also for the organization. Ignoring the issue is the real threat.

Bringing change to your organization

The need for change and greater missional effectiveness is huge both for congregations and ministry organizations. Too many ministries are living in the dusty pages of the past with the illusion that all is well when they are actually one generation from extinction or irrelevance. The greatest gift in these situations is a leader who will take the risk to seriously rock the boat and bring about fundamental change to both the thinking and practices of the ministry. Let's talk about the steps that are necessary for that to happen.

Create a crisis.
Unless people see a compelling need for change they generally will not go there. A change agent's job is first to shake the confidence of the organization by creating a crisis and making the case that unless something changes, there is no compelling future for the ministry. This is often done by being honest about the lack of results, the health of the ministry and the trend lines. Bringing truth to the surface has a way of creating great discomfort if that truth reveals significant fault lines. Because a hallmark of unhealthy ministries is that they live with the illusion that all is well, that illusion must first be publicly punctured with truth.

Bring a new clarity
As the crisis is being created, change agents also start to articulate a new clarity that creates an alternative to the status quo. What is must be balanced by what can and should be so that the truth of today's reality is offset by a hopeful alternative for tomorrow. There is no better way to do this than face to face, in conversation and group dialogue. One is not seeking to change the minds of the change resistant but to win the support of early adopters and reasonable people. You will not convince everyone, nor does one need to. You do have to convince enough people, however, to gain a coalition of the willing to move in a new direction.

Replace leaders
Inevitably deep change will require a new set of leaders. The leaders you have got you to where you are and it is unlikely that most of them will get you to where you need to go. In fact, most ministries that need change do not even value a true leadership culture where leaders lead. Often they value a management culture where nice people manage the status quo. So the challenge is really twofold, replace current leaders with true leaders who are fully aligned with you and create a leadership culture where leadership is valued and encouraged. But remember. Those who got you to here will almost never get you to there if you are bringing significant change.

Build healthy teams
All healthy ministry organizations are made up of healthy teams. So the next step is to intentionally build teams of people who will work synthetically with one another under good leadership with accountability for results. The lack of such teams is one of the contributing factors to an unhealthy organization. This is not an easy transition because in unhealthy ministries, people are not used to actually working with each other and what passes as a team is usually not a team at all. A great deal of attention is needed to coach and mentor team leaders who have not had such coaching or training in the past.

Focus everyone on the missional agenda
A lack of missional focus is one of the reasons that ministries flounder. Lack of clarity about what they are about, lack of good leadership to keep people focused, lack of teams to harness different gifts are all part of the equation. Change agents constantly keep staff focused on what really matters with an honest evaluation of results. Again, this is not an easy transition for people who have valued faithfulness above actual ministry fruit. 

Stay the course
Organizational change only comes when there is a dogged conviction that things must change and a leader who will do whatever it takes to see that change happens. Look for some wins along the way and celebrate but know that real change takes years, not months and the larger the organization, the longer it will take. It is not unusual for the change process to take five to ten years and it is not complete until a new DNA is so secure that the leader can leave and the change remains.

It can be a lonely job to be a change agent and it takes great wisdom to rock the boat without sinking the ship. Those who do so, however, are great gifts to the organization they serve. 

Is your clarity a shared clarity?

A key feature of every successful organization, church, or ministry is absolute clarity about what they are about and how they do what they do. Here is an instructive exercise: Ask your key staff to describe what your ministry is about and see if there is clarity by all on that question. Ask secondly, what are the tangible results you are after that would spell success. And thirdly, what are the key strategies you use to achieve that success.

I find that these kinds of discussions are very helpful to come to greater clarity, ensure that everyone is on the same page and bringing to the surface issues that are not evident. If there is not great shared clarity the chances are that there is significant missional leakage taking place. The greater the clarity, the greater the focus and with focus the greater the chances you will see the results you are after.

Such dialogue surfaces misunderstandings or even disagreements around purpose, results and methods. Unless such differences are surfaced, talked about and clarified, what you think is missional clarity is not actually present. Words matter and even a common definition of those words is critical. Common understanding comes through dialogue and discussion.

Missional clarity and a passionate commitment to that mission is the greatest glue that a team or organization can have. Many teams think they are on the same page but in dialogue and clarification you discover you are not. That discovery gives you the opportunity to actually get on the same page. The greater the clarity and agreement around that clarity, the greater the glue for the team or organization. 

Often we spend staff time dealing with important issues but not the core issues such as purpose, results, and core methodologies. This is true for both teams and whole organizations. Whatever you decide on for clarity should be both understood and easily communicated by all staff members. 

Ask the question and see if there is the kind of clarity you believe there is.

Motivating Young Staff

There is no doubt that there are differences in the work ethics between generations. My father's generation had a work ethic informed by the great depression. 

My generation watched our parents and said, "we want more time to be with family and enjoy life." At the same time, we work hard, keep the rules (well I am bad at that) and do what it takes to get the task done.

My sons generation, twenty somethings, well they are complicated when it comes to work: schedules (I have to come at a certain time?), dress codes (what are those?), work (lets have fun while we're at it), feedback (you are actually going to criticize me?). As I say, it is complicated and books have been written on how to manage the twenty something generation.

At the same time, I have rarely seen a more committed, harder working, team oriented and creative group than the twenty something generation IF they have a cause worth giving their lives to. Given a clear focus, a cause worth giving one's life to and these folks will work all night, put in amazing hours and deliver the best.

The problem for many organizations is that they don't have a clear cause that motivates them. For this generation, small or no cause equals boredom and therefore diminished attention and they will find their cause outside of work.

They also want empowerment to test new ideas and be creative. Put them in a box of micromanagement or "this is the only way" and you have lost them. Give them some freedom and empowerment and you will win them. If you take it one step further and bring them to the table and allow them to participate in strategy and direction - giving them a voice, you get their loyalty!

Missional ministries who are focused, passionate and empowered will find that this generation will infuse it with amazing creativity and energy. Institutional ministries who major on organization to the detriment of mission and passion will not motivate this generation. They actually have something to teach the rest of us!  Missional focus and a cause worth giving one's life to matters.  

Third Culture Citizens: A New Worldview

I grew up in Hong Kong in the sixties and early seventies. It was a very different place then, full of refugees from China. When I came back to the United States at fifteen I realized that I didn't really fit. My worldview and experiences were light years different than my new high school classmates on the east side of St. Paul. I was in my country but I felt like a stranger. I feel most at home when in Asia but I have no home there. I still live between two worlds: my Asian home where my formative years were lived and my home in the United States which is in some ways my adopted home.

Many who have lived overseas or who have immigrated understand the phenomenon. There is actually a name for us: Third culture kids. When my wife read a book on the subject she said, "OK, now I understand why you think like you think and and do what you do." Third culture people often look at their own culture from the outside: after all, it was not their home culture. It is all about our world view and what shaped it.

Christ followers, are also third culture people. Our passports identify us as citizens of a particular country. But in coming to Jesus, we have become citizens of His Kingdom and the values, priorities and indeed, entire worldview of His Kingdom is light years from those of the world we were born into. We were born into one culture, have been adopted into God's family and culture but our Kingdom passport has not yet been stamped for entry so we live between two worlds. Third culture citizens.

This is why Peter's letter (1 Peter) is addressed to "God's elect, strangers in the world."  And again, "aliens and strangers in the world (1 Peter 2:11). He is clearly saying that we are now outsiders in our own world looking in from a very different perspective: His perspective. Our world view has changed. 

One of the great challenges for us is to learn to look at life, relationships, priorities, world events, justice, indeed the issues of life from His point of view because we are no longer citizens of the world but citizens of the Kingdom. Romans 12:2 nails this concept: "Do not conform any longer to the pattern of this world, but be transformed by the renewing of your mind. Then you will be able to test and approve what God's will is - his good, pleasing and perfect will."

The key to living out God's good, pleasing and perfect will is allowing Him to transform our minds so that we no longer conform to the pattern of this world. Our citizenship has changed and therefore our perspective and worldview must change and when that happens, our lives start to conform to Kingdom culture rather than the patterns of this world. 

We are third culture citizens. As we think like third culture people, we will live in the tension between two worlds: the one we were born into and the one we are destined for. Our citizenship has changed. The question we must constantly ask ourselves is "How should I view this person, this issue or this situation from a Kingdom perspective, and then to conform to that perspective rather than to the perspective of the world.

Organizational and Influence Leaders

Leadership wiring is always unique which is why we can learn from the leadership of others but we can never become them. There are two categories of leaders, however, that are helpful to articulate. Many leaders fall into one of these two categories and some leaders negotiate both depending on the circumstances.

The first is organizational leaders. These are leaders who are wired to lead others through organizational structures and team.  In my primary leadership role as the senior leader of ReachGlobal I serve as an organizational leader. In that role my responsibility is to build a senior team, define organizational clarity, empower other leaders and ensure that the structures of the organization serve our staff and mission. 

There is another group of leaders that I would classify as influence leaders. They are often not wired for organizational leadership but they have enormous influence and use that influence to impact the direction of the organization in healthy ways. This is a powerful leadership role because it is not based on organizational position but on the ability to influence others in healthy directions. These leaders are not dependent on position but on their ability to help others move in a certain direction through relationship and influence.

Never underestimate the power of influence leadership. Anyone at any level of an organization can directly impact their team, circle of colleagues and even the entire organization if they lead from healthy influence. Within ReachGlobal we have a number of leaders who have enormous influence throughout the organization but who are not in an organizational leadership role. They are often relatively quiet servant leaders who through their service to others and clarity of thinking end up shaping the thinking of the organization as a whole. If you are a church leader you have these influence leaders in your congregation and you know the power they have to influence either for good or for ill.

In choosing people for leadership roles, one of the questions we need to ask is whether they are wired for organizational leadership or influence leadership. Influence leaders are especially powerful where one needs to influence the entire organization, across departmental lines through relationship rather than through line authority. The very fact that they do not have line authority is often an advantage because in leading from influence rather than authority, people do not feel they must respond but are influenced to respond.

Obviously, the best organizational leaders lead more from influence than from position. But don't underestimate the power of influence leadership which does not depend on position but on a desire to influence others and the organization through intentional, healthy servant leadership.

Syncretism and false altars

Missionaries fight it all the time. As the gospel comes to a new group, and some start accepting it, they often times keep some of the old practices and add in the new. This is called syncretism and an unhealthy practice as it embraces the new but wants to hang on the the pagan practices of the past at the same time. Missionaries, of course, would like to see all of the practices of past religion abandoned for Christianity but it often takes time for that to happen. Syncretism is really bowing to two altars and trying to have it both ways.


It struck me recently that the American evangelical church suffers from the same problem of syncretism in that our religious practices often reflect more of the society in which we live than the Gospel of the New Testament. When our definition of success is numbers rather than spiritual transformation and fruit, we are seeking to have it both ways, bowing to two altars. When our lives are driven more by the religion of America - materialism and pleasure rather than a followership that says I take up my cross daily to follow Him, we are bowing to two altars: one secular and one sacred.

In our personal lives, to the extent that we hang on to the values and practices of our world (those that we are told to "put off" in the New Testament) we live with syncretism.  In fact, the Christian life is process of sanctification and sanctification is all about putting off that which is displeasing to God and putting on that which is pleasing to Him and consistent with our followership of Him. It is the process of eliminating all alters at which we worship for the one true alter of Jesus Christ.


This is a life long process driven by the Holy Spirit who is our divine counselor and one who is always seeking to eliminate false altars from our lives so that our worship and followership is pure and true.


It is easy to see syncretistic practices among people outside our own culture. It is much harder to see its subtle presence in our own culture but for each of us eliminating false altars is an ongoing opportunity to follow Jesus more closely. Any false altars reflect syncretistic practices of our own.