Six board lessons from the recent Willow Creek events

My objective here is not to revisit the specific controversies of Willow Creek but to draw some lessons for those of us who serve on church boards to consider. For my part, I am drawing on decades of working with church boards as well as having served for years on various boards. The recent issues at Willow Creek simply serve to illustrate my observations. I suspect that the good people who serve(d) in leadership at Willow would agree with most of these observations.

One. You can have as sophisticated a board structure as you desire and still get into deep weeds. If you google Willow Creek and church governance you will see all kinds of advice for how churches should structure their governance. They used Policy Governance and wrote about running great meetings. In the end none of that mattered when the board could not hold the senior pastor accountable and failed to guard the health of the church. 

There are governance structures that will make ministry easier and some that will make ministry harder but the structure itself is only as good as the people who are leading. The bottom line is that governance structures while important are not a substitute for wise leaders. Sadly, the very ministry that held up its leadership paradigm as a model (Willow Creek), ended up with its whole leadership team resigning with no credibility left. It is a warning to all boards. 

I am very curious what the dynamics were at Willow that prevented people on the board who asked the right questions from staying in leadership. When discerning people ask discerning questions and they get shut down by the rest of the board it is a sign of a dysfunctional and unhealthy board and organizational culture.

Two: Any structure that prevents board members from asking questions of a senior leader and verifying their answers is flawed. I have encountered situations where in the name of Policy Governance, the board was not allowed to press into staff issues, or even ministry philosophy and they acquiesced to the senior leader's pushback.  Even while the senior leader was mistreating staff, creating a toxic workplace and making ministry decisions that alienated huge portions of the congregation. When it all came apart, the boards no longer had any credibility and had to step down. 

Only after the fact, and after huge damage had been done did these boards realize that they had failed to ask the hard questions, insist on answers and verify those answers. 

Three: Unhealthy pastors can and do use their boards to protect them and to silence discerning members of the congregation who are asking penetrating questions. When you try to silence others you either create a cult like atmosphere and healthy people leave, or there is a blow up when the voices persist (Willow Creek and Mars Hill), and finally leaders must confront it. Certainly not all voices in any organization are created equal but when people of good reputation and discernment speak up as they did at Willow Creek and Mars Hill they are ignored at the board's own peril. As they discovered.

One other observation. Boards cannot be intimidated by their senior pastor. If they are they will not be a healthy independent board. 

Four: Unhealthy governance systems or groups will eventually cause significant issues in the congregation. In the case of Mars Hill, the church ended up disbanding. In the case of Willow Creek, the leadership resigned. Think of the pain felt by the congregation in both cases. When there are unhealthy pastors or boards, that health issues will eventually be felt by the congregation. 

Five: Sometimes a board needs an outside voice(s) in order to help them see beyond their desire to protect the pastors, themselves or the church and to do the right thing. In the middle of a crisis or when people feel under siege, poor decisions are often made. What might have happened at Willow if the board had brought in and listened to a wise outside voice. Someone who has stature in the Evangelical community. This is not a sign of weakness but a sign of maturity. If nothing else an outside voice of reason and wisdom can verify the board's approach - or challenge them. 

Six. A sign of a healthy leader is their willingness to be accountable to a board even if they disagree with some of their decisions. Healthy leaders solicit the opinions of others, listen to their authority, respect it and abide by it even when they may disagree. If a senior pastor will not abide by board decisions or allow the board to make those decisions beware! It means the board has authority in name only and not in reality.


See also Willow Creek and governance. A watershed moment

London Bridge is down: A fascinating article about an end of an era

Given the advanced age of Queen Elizabeth there are numerous contingency plans for her death and funeral. Some of us will grieve personally. In my case, I was her subject from 1960 to 1971 while living in Hong Kong. Each day in school, rather than a Pledge Allegiance we sang God Save the Queen. I have been schooled in the history of he monarchy and the UK and have a very soft spot in my heart for her and what she stands for. Whatever our upbringing, Queen Elizabeth has been an influence in our world for many years. The following article describes what will happen in minute detail upon her death.

London Bridge is Down: The secret plan for the days after the queens death

The rare magnet of grace

We live in a harsh world. It is not just our differences and the polarization of our society but it is the attitudes that accompany our differences. Attitudes of derision, anger, ill will, verbal assaults and relational separation. Such a context makes it all the more remarkable to meet people who practice the grace of Jesus toward others.

Extending grace to those we think don't deserve it is the most counter intuitive act we could perform. The only reason we can do this is that we recognize God did the same for us and we of all people did not deserve His grace. Not then and not now. But He extends it regardless because that is who He is.

Grace is wonderful when extended to us by God and others. It can be inconvenient when we are called to extend it to those around us. Especially those who irritate and anger us. Those who have hurt or failed us. Those who have committed some sin that we can condemn them for because it is worse than our own sin (in our eyes). But the thing about grace is that it is by definition unmerited favor. It is reserved only for those who don't deserve it. And none of us do! 

I had an uncle by the name of Warren. I always loved to be in his presence because he was a person of grace. Never condemning, always loving and accepting. There was no hint of condemnation in him. In this he was like Jesus. And very different from many Christ followers I know. 

Personally I don't believe the church has much of a greater understanding of grace than the rest of our world. We can be just as condemning, exhibit the same animosity toward those whose views do not match ours and perhaps even more judgmental of others since we can use the cudgel of Scripture to put others down. And we do. Just listen to the conversation of many. 

Of course we have a Scriptural excuse. We need to be people of grace and truth like Jesus was. We are very good at the truth part, which is where our attitudes of judgement come from. But we are very weak at grace, extending unmerited favor. 

And we forget that even when sharing truth, Jesus was normally very gentle: the woman at the well; the woman caught in adultery; the rich young ruler. Our truth can be hard and cutting. His was soft and gentle which made it all the more remarkable and caught his audience off guard. Even His truth was filled with grace. Truth if not communicated with the fruit of the Spirit is not God's truth.

I no longer assume Christ followers will be people of grace which makes it all the more beautiful when they are. While I too fail at it many times, I want to learn to be more like Jesus in this - and my uncle Warren. And to live out the admonition of Paul in Ephesians 4:32-5:2. "Be kind and compassionate to one another, forgiving each other, just as in Christ God forgave you. Be imitators of God, therefore, as dearly loved children and live a life of love, just as Christ loved us and gave himself up for us as a fragrant offering and sacrifice to God."

That is grace! Who can you show some grace to today?

Do you have a book in you that is just waiting to be published?

Today it is easier than ever to publish a book. So if you have a non- fiction book that is waiting to get out, I would love to talk with you. I can help you in each step of the process including:

Concepting

                           Writing                            

Editing

Design

Copyrighting

Publishing

Distribution

As the author of 5 books and four in process I have a passion to see others share their wisdom. 

You may also be the leader of a business, church, ministry or non-profit and want to codify who you are, tell your story and inspire both staff and customers. We can help you with that as well. 

You may contact me at 615.840.1676 or tjaddington@gmail.com. I look forward to talking with you.

Whose perspective do you have in mind today? Yours or God's?

"...you are not setting your mind on God’s interests, but man’s."

Jesus to Peter, Mark 8:33

In this passage, Peter makes a perfectly reasonable statement. Jesus has been talking about his death and Peter said, "Hey Jesus, don't talk that way - you are the Christ - why talk about death?' (ok I am speculating on what Peter actually said but we know he rebuked Jesus for his words). You and I would no doubt have felt the same way whether we said it out loud or not.

In Jesus' reply to Peter he says, "Look, there are two kinds of interests here: Man's and God's. And you, Peter are not thinking of God's interests but man's. My interests are different than your interests (my paraphrase)." This is an interesting statement and one that each of us ought to consider in our own thinking and decision making.

In the Lord's prayer we pray, "Thy will be done on earth as it is in heaven." With those words we are again making the distinction that God's interests are not the same as man's interests in many cases. Consider:

• I have a preferred future for my life but so does God. His plan is to see me become like Him and join Him in His work. He is more interested in helping me develop His character than He is in my success (by the world's definition).
• The code of morality in our society is often very different from God's. Honesty, truth, fairness and integrity are paramount to God's character but are often peripheral matters to those around us. Often getting to where we want to go is more important than how we get there.
• We are always up to something but so is God. And what He is up to is far more important than what we are up to. Joining Him in His work in our world is the path to life significance and meaning.

Jesus' point to Peter is one worth considering.  On any given day we are faced with all kinds of decisions, priorities and choices. In all of those we should be aware that God's interests may be different than ours. And we ought to consider the question: Is my decision based on my interests or His?

One other thing. The interests of God may seem foolish to those around us at times. The plan of God for the crucifixion certainly seemed crazy and foolish and a failure of what Jesus was sent to do. Which is why Peter offered Jesus his (mistaken) perspective: "Get a grip Jesus, that's not a good plan." But as God says in Isaiah 55:8, “My thoughts are not your thoughts, Nor are your ways My ways,” declares the Lord. Followers of Christ seek to discern what His ways are because they are the right ways.

Disturbing trends for Christianity in China

As China's president Xi Jinping continues to consolidate his power there are very troubling signs of the repression of the church. In recent days major house church movements have been banned, Churches have been told to replace pictures of Jesus with pictures of Xi Jinping, there is a plan to prevent on line ministries and China is seeking to restrict Christian activities with 26 new rules.

For an overview of these developments, read this article from Christianity Today

Dealing with the gut punch of discouragement

Discouragement is an affliction all of us deal with as life throws us curveballs that hurt, create anxiety and complications. Life is not fair and has never been fair, living in a fallen and complicated world. And sometimes the bad news bunches up and comes all at once. It can be like a gut punch that leaves our minds in a knot for days. 

There are many who believe that as followers of Jesus we should not experience pain, sickness, poverty, or other realities of life in this world. But what do you make of Jesus’ words, “In this world you will have trouble.” That is a defining statement—and one that all of us know to be true. There will come a day when God will redeem this sinful, fallen, and troubled world, but that day is yet to come. In the meantime, we live with the results of the rebellion against God in the garden.

At the same time, Jesus says, “in me you may have peace.” You won’t escape trouble, suffering, hardship, pain, hurt, difficulty, but “in me you may have peace,” in spite of those things. That is a game changer! How many people do you know who have a sense of peace in the middle of their pain or suffering? I know a few, and their sense of peace in the midst of their difficulty is a magnet to others who want to know where that peace comes from.

How then do we deal with very real pain and discouragement? First, acknowledge that the pain and hardship is real and that life is not fair. Bad stuff that is beyond our control happens.

Second, pray for the peace of Christ in the midst of the situation. Even before we ask God to resolve our difficulties, we need to experience His peace based on His promise, His goodness and His presence in our lives. If He is good and if He is faithful and if He is with us and has our lives in His hand we can trust him in the middle of our situation.

Third, ask God to intervene. He has the ability to do what we cannot do: change hearts; minds; situations and circumstances. He may not answer as fast as we desire or in the way we desire but He will answer in a way that glorifies Himself. Here is something to remember: We don't know when faced with trouble what God is up to - in us, in others or in His Kingdom work. But we can be sure that He is up to something that will bring Him glory. That also means that He is in control even when life seems out of control.

Finally, choose to live in trust that He will show us a way through in His time and in His way. We can live in anxiety which is exhausting. Or, we can live in His peace trusting Him with the outcome. This is a choice we make based on God's word and His promises. But that choice makes all the difference in our attitude today.

Comfort zones can also be danger zones

We all have a comfort zone. It is the place where we don’t need to worry much because we are living with the familiar. It is a nice place to be...but stay too long and our comfort turns to complacency and we lose our cutting edge. 

Leaving our comfort zone is not about adopting the common lifestyle of the hurried, harried, and overcommitted. That is a place of frustration, tiredness, and depletion. What I am suggesting is that there ought to be at least one area of our lives where we are pushing ourselves to learn, grow, and become all that God designed us to be. Those who stop growing become stale, and that staleness impacts all of their life.

Think through the major areas of your life: work, relationships, marriage, children, ministry; finances; spirituality. Which of those areas are in need of growth now? Are there any that are screaming for attention? If you could give a red (it is going badly), yellow (I could do better), or green (it is really good) to each of the areas mentioned, which would be red or yellow? Those can be good colors because they tell us where we can grow.

Even the Apostle Paul, at the end of his life, knew that he needed to press forward in growth. He writes, "Not that I have already obtained all this, or have already been made perfect, but I press on to take hold of that for which Christ Jesus took hold of me...Forgetting what is behind and straining toward what is ahead, I press on toward the goal to win the prize for which God has called me heavenward to Christ Jesus (Philippians 3:12-14).

When the other disciples were perfectly comfortable in their boat in the midst of a storm (where fishermen like to be), Peter got out to walk toward Jesus. He took a risk and learned the power of God. Where do you need to take a risk, leave your comfort zone, and go where you have not gone before? Start where you know you need to be. God has already probably told you in your heart where you need to take a step of faith. Get out of the boat and trust Him...and you will keep growing. 

Staying away from those whose presence brings with it controversy, conflict and division

As you read the following description, think about whether you have met people like them. 

When they are present, they bring with them controversy, conflict and dissention. They seem to be most interested in themselves rather than in others and in their wake they leave broken relationships, confusion and people taking sides. They can be brilliant, visionary, persuasive and win the debate but when they are gone things get much more peaceful. You don't get the full affect of their presence until they are gone. 

Paul talks about these kinds of people in 1 Timothy 6:4-5. "He is conceited and understands nothing. He has an unhealthy interest in controversies and quarrels about words that result in envy, strife, malicious talk, evil suspicions and constant friction..."

Whether clothed in great vision, God talk, or success, stay away from people whose presence creates envy, strife, malicious talk, evil suspicions and constant friction. Why? Because none of these character traits come from God. They come from selfish individuals and the Evil One, but not from the God of peace. They are not healthy!

Usually these individuals suffer from narcissism. The very fact that they are willing to create controversies and divisions is that they believe themselves right, want people to agree with them and marginalize those who don't. Often the conflict and division they bring revolves around them getting their way.

Healthy individuals are people of peace, are gracious, speak kindly, are not naturally suspicious and don't create strife. Nor do they divide people. In fact, they do all they can to bring people together.

I love to hang with the latter. I have learned not to hang with the former. One brings life and the other diminishes healthy relationships. And that raises the question of which category we fit into.

The benefits of acknowledging and embracing your weaknesses

Successful people change in ways that allow them to continue to take advantage of their strengths while compensating for their weaknesses and unsuccessful people don't....beneficial change begins when you can acknowledge and even embrace your weaknesses.

Ray Dalio in Principles

I don't know anyone who does not embrace their strengths. All of us are good at some things and when we are operating in that sweet spot it is fulfilling and relatively easy. In fact, it is so easy "in the sweet spot" to forget that all strengths have a weak side and that if we don't understand, embrace and acknowledge our weak side, it can hijack our strengths!

So what are the benefits of acknowledging and embracing your weaknesses? 

Self Knowledge

Understanding ourselves is the single most important key to long term success. To often we assume that we know ourselves when in fact we know the up sides of who we are but intentionally or unintentionally ignore the down sides. This leads to a highly inaccurate understanding of who we really are which will get us into trouble at some point. 

I may be highly strategic and aggressive in my leadership role but if I don't also understand that I am also impatient with others and prone not to listen carefully there is likely to be a price to be paid. A thorough understanding of myself gives me the information I need to play to my strengths and be aware of my weaknesses which is the first step toward managing them. Remember that we often tend to exaggerate our strengths in our thinking and minimize our weaknesses. 

Appreciating others

Too often there can be a narcissistic tendency among those with strong gifts because they have achieved an element of success and start to believe their own press. In the process they devalue others who don't have the gifts they have. This is the opposite of what happens when we acknowledge and embrace our weaknesses.

In embracing our weaknesses we understand that we need others around us whose strengths are the complement and solution to our weaknesses. And our strengths to their weaknesses. This is the foundation of a healthy team and a deeper appreciation for others. I am great at the big picture and overall strategy but not always at the details. Where would I be without those who are brilliant with the details! 

The most successful people are not those who can do everything. They are those who can build a great team around needed skills that compensates for the weaknesses inherent in us all.

Managing our weaknesses

There is no possibility of dealing with our weaknesses unless we first acknowledge and embrace them. I don't believe that we can very often turn a weakness into a strength. Our strengths can be honed and developed because the hard wiring for that strength is part of who we are. However, we often have a need to grow in our areas of weakness so they don't hurt us and more often we must manage those weaknesses so that they don't hurt us or others. This is not possible unless we have an accurate picture of both our strengths and weaknesses. Together they describe who we are and who else we need around us.

Living in personal freedom

A trap that many of us fall into is that of the expectations of others and a personal need to prove that we are highly competent, successful people. This is why we often tout our strengths and ignore our weaknesses. Who wants to advertise their weaknesses?

Except, while we often ignore our down side, those around us already knows what they are. we fool ourselves perhaps but not others. We can live in denial while those around us know the emperor has no clothes! And usually that "pretending" on our part takes a toll. Why not embrace what others already know: Our areas of strength and our areas of weakness. There is freedom in honesty and freedom in not having to prove ourselves in areas where we cannot. And don't need to.

The journey to personal maturity is equally a journey of embracing and growing our strengths and of embracing and managing our weaknesses. The first without the second will not end well.

The quick links and index to all of my blogs on church boards and governance has been updated

Updated quick links and index to all of my blogs on church boards and governance

Policy governance in the church: An Overview

Policy governance, popularized by John Carver is getting increasing attention as a governance method in the church. I have helped many non-profits and larger churches move to a policy governance model. In this blog I will give an overview of policy governance and in subsequent blogs I will lay out the advantages and disadvantages of this governance approach when applied to the local church.

Boards are notoriously poor at doing effective board work. For instance, boards often:

• Rehash decisions endlessly
• Make decisions that others in the organization could make faster and better
• Focus on the small rocks rather than the big rocks
• Are unable to prioritize their work
• Control the leader of the organization rather than releasing him/her
• Routinely get into staff issues
• Do not have defined boundaries between staff and board roles

All of these hinder the organization (in this case the church) from being as effective as it could be and it discourages good leaders both on the board and outside the board. Policy governance is meant to cut through the clutter of poor board work, release the leader within boundaries and create a framework for how the board operates. Here are the basics of policy governance.

The board operates with four sets of policies which cover their work

The first set of policies is called Executive Limitations. These lay out what the senior leader of the organization cannot do without the permission of the board. Anything that is not prohibited in these policies the senior leader can do and he/she is expected to use reasonable interpretation of the policies in making leadership decisions. In the event that the senior leader is out of compliance with any of these policies they must inform the board of their lack of compliance and their plan to get back into compliance.

The second set of policies is called Linkage which is the relationship between the board and the staff of the organization. It is common for boards to get into staff decisions below their senior leader (who presumably everyone reports to). In policy governance there is only one employee of the board and that is the senior leader. Boards are not to get into other staff issues as their linkage to the staff is through the senior executive or pastor. While this policy is often misinterpreted in the church (and can be misused by the senior leader) it clarifies the reporting role of the staff to the senior leader and prevents the board from giving direction to staff apart from the senior leader. 

The third set of policies is called Board Policies which define how the board operates, what the qualifications for board members are, how they make decisions, resolve conflict and all issues related to board work. Since church boards are notorious for not defining many aspects of their work, the Board Policies force the board to define their work. In addition, things like Mission, Vision, Guiding Principles and other key church health commitments are found in the Board Policies.

The fourth set of policies is called Ends Policies, which describe what the goals of the ministry are, or what the board is holding the senior leader accountable for accomplishing. This goes back to the vision and mission of the church and clearly defines the ends that the board is committed to. This is the hardest set of policies to write but one of the most important as churches often cannot define the target that they are working toward. They operate like Charlie Brown who never used a target when using is bow and arrow. When asked why he answered, "Because this way I hit it every time."

The board can change policies at any time

In Policy Governance, the policies are a living document that the board can change at its discretion. For leaders who lead well they may broaden the range of freedom given that leader. For leaders who have challenges in certain areas, they may contract the freedom in those areas. Thus, the board is able to redraw the lines for the senior leader, for itself (Board policies) or its ends as it deems helpful and necessary.

The board governs through policy

Many boards waste inordinate amounts of time dealing with individual situations which may be revisited numerous times. In policy governance the board focuses on general or specific policies so that as like circumstances arise the policy is in place and the board need not again address the issue. This forces the board to focus on the principle behind a policy rather than individual situations. 

Policy Governance forces boards to address and clarify fundamentally important issues in the church, its mission, vision and desired outcomes. It raises the bar for what the board does as well as for the senior leader. It clearly delineates the boundaries between staff and board and who is responsible for what. And it frees senior leaders to lead without board interference in those areas where the board has not placed limitations.

Caveats

I believe that Policy Governance as practiced by non-profits generally need to be modified for church use and I will address this in the near future. I also believe that policy governance can by misused by leaders if not carefully overseen by governing boards. Boards and leaders who do not have a solid grasp of policy governance can do a great deal of harm to a congregation which I will explain in subsequent blogs. Done right it can expedite decisions and ministry effectiveness.

Willow Creek and governance lessons: A watershed moment

The inevitable resignation of the entire board of Willow Creek Community church today along with that of the two senior pastors is a watershed moment for church governance - and its failure. There are many lessons to be learned about what good and poor governance look like when it comes to the church. The leadership failures at Willow will become textbook fodder on governance for years to come.

One: Boards exist to protect the church as a whole and not one individual. 
For several years as allegations have swirled around their senior leader the board tried to protect him even though many credible individuals came forward either who had been abused by him or knew of abuses. Yet the board chose to try to protect their senior leader rather than to uncover the truth of the claims even to the point of suggesting that the victims were lying and calling their character into question. 

This is not unusual. I once did an intervention in a church fraught with conflict. There had been a string of resignations over a three year period of staff. When I asked the board why their staff members had resigned they said they didn't know. So I interviewed every one of them and it always came back to abuse by the senior pastor. When I reported my findings back to the board they hung their heads in shame. Of course they knew something but they had chosen to ignore the obvious, not ask the relevant questions and protect their pastor while painting the victims as the villains. Subsequently for this and other governance failures I recommended that the entire board resign which they did.

Boards exist to protect the health, financial stewardship and direction of the church. They are responsible to ensure that the congregation is taught, led well, protected, released into ministry and that the spiritual temperature is kept vital. They may not do it themselves but they ensure this happens. This did not happen at Willow. Actions show that through a several year period the board chose to protect their pastor over dealing with issues they knew to be present. It was a classic failure of governance which will damage the church for years and possibly threaten its existence in its present form.

Two: Boards that are intimidated and manipulated by their senior leader cannot govern - period.
Some churches have such strong leaders that it is almost impossible for a board to hold them accountable and the board ends up working for the senior leader rather than the senior leader being accountable to the board. Whenever this happens alarm bells need to sound because boards that are intimidated or manipulated by their senior leader cannot govern. Rather they end up serving the agenda of their senior organizational leader.

This is why executive sessions are vitally important for any board even if there are no significant issues to discuss. It provides a forum where sensitive issues can be put on the table and candid discussion can take place outside the influence of the senior leader who is accountable to them. Even if this is resisted by the senior leader it should happen on a regular basis because many boards will not bring up sensitive issues in the presence of their senior leader. 

Three. Individuals who cannot deal with conflict should not be put on a church board. 
With leadership there is always conflict. Issues within a church that must be dealt with, differences of opinion on boards and sometimes relationships with senior leaders. Where I used to live we called the conflict resistant culture "Minnesota nice." This is the tendency not to deal with conflict. There is a lot of "church nice" on leadership boards where we don't have courageous enough people to put issues on the table and insist that the board look honestly at them. If someone cannot deal with conflict they should not serve on a church board.

Many congregations suffer for years without good leadership or pastors without adequate accountability because of "church nice" boards. Who suffers? The congregation! 

This also has implications for who ought to serve as the chair of a board. It takes a strong and independent individual to serve well as a board chair. They must be able to graciously police the board, interact with the senior leader, keep the board on track and in cases such as what happened at Willow Creek, lead the board in critical conversations. When this does not happen board chairpersons need to be challenged and/or replaced.

Four. When serious issues occur the board must find the truth and speak the truth regardless of the consequences.
Christian organizations generally have a poor track record of transparency around such issues as financial impropriety, sexual abuse, leadership abuse and issues that might impact their reputation. Unfortunately, when organizations try to hide issues it causes more damage then when they admit and deal with issues. 

Outsiders looking in on the actions of the board at Willow Creek have wondered about their actions during this period especially in the face of very credible individuals who have come forward with their story. Why did they not deal with issues that many others saw? The answer is simple: they were trying to protect their leader and the reputation of the church rather than trying to find the truth if it hurt either of these. In the process they destroyed their leadership (hence their resignation), hurt the church beyond what the senior pastor is responsible for and set the church up for trauma for years to come. Their "independent outside investigation" was not designed to find the truth but to protect their interests. 

Five: Church boards must understand their role as a governance board.
I have to conclude that the board at Willow did not understand their role as a governance board. But they are in good company as many church boards do not. If they did, the story would have played out much differently than it did. They did not safeguard the health of the church. They did not protect the flock (or the abused). They did not listen to credible voices. They allowed their leader to manipulate them and the process. They protected the guilty rather than the hurt. They did not truly seek truth but sought to protect. In the end they caused more damage than they did to resolve their issues.

All of this to suggest that this episode ought to be a wake up call for the evangelical church regarding what good governance looks like. For the sake of the church - the Bride of Jesus.

Issue Logs: A simple way to force continuous improvement in your team or organization

All organizations encounter issues: Things that don't go as planned or complications in trying to get something done. Usually what we do with these is to complain and then find a work-around to get it done. The problem is that it happens again and again and again. 

In essence we are putting up with frustrations and time wasters that are unnecessary. Rather, we should see each issue we encounter as an opportunity to do something better. Every time!

This is where the issue log comes in. An issue log is a required reporting of anything that goes badly or any disconnect we encounter. You record the issue, rate it in terms of severity and list who was responsible for it (or responsible for the process). The goal is to bring problems to the surface so that they can be diagnosed, resolved, and if necessary the system changed so that it does not happen again and the process (and people) improved. And, not reporting a known issue becomes an issue so there is built in compliance!

Such a system makes a powerful statement within an organization that we are committed to becoming better in every way that we can. Issues can be good things because they show us an area that can be improved. It will also surface employees who are not doing the work they should be doing because their negligence shows up in the issue log. Yes: Accountability is a good thing. And, the issue should not show up again once handled.

Continuous improvement requires the surfacing of issues so that they can be resolved. Those organizations who embrace it see the benefits quickly.

Overcoming the fundamental attribution error

Wikipedia defines the fundamental attribution error this way. "The fundamental attribution error, also known as the correspondence bias or attribution effect, is the tendency for people to place an  undue emphasis on internal characteristics (personality) to explain someone else's behavior in a given situation rather than considering the situations external factors" The effect has been described as "the tendency to believe that what people do reflects who they are."

Have you ever been accused of doing something for reasons that are untrue? How did it feel? Especially when your motives were honorable but seen as dishonorable by others. Those who characterize your actions or behavior as bad and, therefore, see you as a problem are guilty of the fundamental attribution error. You probably had good reasons for doing what you did.

It is a funny thing that we tend to see our motives as good and responsible but often see the motives of others as suspect and reflective of character flaws. This creates conflict, ill will, and a lack of cooperation since we have translated their actions into false ill motives. If we assumed that the motives of others were as honorable as ours, we would avoid a biased reaction against them.

What we really ought to do is give one another a break. Assume the best until you have evidence of the contrary. It would solve a lot of relational problems all around.

See also: Dangerous and hurtful assumptions

The pursuit of wisdom

Wisdom in our world is short supply. It has been supplanted by instant gratification, pragmatism, a pursuit of the superficial and hectic schedules that drive out reflection and intentional living. Wisdom is a trait all of us desire but one that many are not willing to pay the cost for.

Wisdom comes at a cost just as any other pursuit of value does. Things of great value do not come cheaply or easily. 

It was the writer of Proverbs that said "My son, if you accept my words and store up my commands within you, turning your ear to wisdom and applying your heart to understanding, and if you call out for insight and cry aloud for understanding, and if you look for it as for silver and search for it as for hidden treasure, then you will understand the fear of the Lord and find the knowledge of God. For the Lord gives wisdom and from his mouth come knowledge and understanding (Proverbs 1:1-6)."

At its most foundational level, wisdom comes from and mirrors God who is the source of all wisdom. Thus it goes without saying that understanding Him and His desires for our lives is central to learning to walk in wisdom. We do that by spending quality time in the Scriptures which is where we start to understand the heart of God, the principles of God and what it means to follow him. The Scriptures are called the ancient paths in Proverbs and those ancient paths are the paths of wisdom. 

Ironically, while we love to be cutting edge and modern and up to date - the wise individual walks the ancient paths that God laid down for us. The path to wisdom in the current world is an ancient path found in the unchanging character of God.

In the Scriptures we find the word of God but it is in prayer that we commune with God. Where we talk face to face as it were and wrestle with the issues of life and His work in our lives. Prayer is time exposure to God and in that time together we don't change God's heart but our heart becomes more like his. As our hearts become like His heart we start to desire to live by His wisdom.

Wisdom does not become operable in our lives until we choose to take what we have learned in Scripture and apply it to the situations we face on a daily basis. That takes deep reflection on our part and is the reason that many choose to journal - recording their thoughts, clarifying their priorities and measuring their lives against the Ancient Paths laid down by God. It is not possible to pursue wisdom without regular reflection, evaluation and realignment of our lives.

In our pursuit of wisdom, choosing to spend time with people of wisdom is one of the best investments we can make. Other wise people help us to think more wisely ourselves. They ask great questions and offer us perspectives that others would not. Wise friends are not caught up in the zeitgeist (beliefs, ideas and spirit of an era) but in the character of an unchanging God.